Valley Pines is a residential care home for the elderly (RCFE) in Morgan Hill, Santa Clara County, California — state license #430702352, licensed for 49 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated December 10, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 16 times and filed 11 documents. The most recent is a facility evaluation report, dated December 10, 2025.
The state's published file for this home includes 6 documents with transcribed findings, dated October 26, 2021 to June 20, 2025. 6 of the 6 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1), “Unsubstantiated” (3). 6 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Dec 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 20, 2025Substantiated
Allegation investigated: Facility left resident in soiled diapers for an extended period of time
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to deliver the finding for the above allegations. LPA met with Licensees James and Carolyn Heinan. On 03/06/2025, the Department received the complaint. On 03/13/2025, the initial complaint investigation was conducted. The following documents were received to include staff timecards, and resident (R1)'s physician's report, preplacement appraisal, appraisal/needs and services plan, identification and emergency contact information, and functional capabilities. It was alleged that the facility left resident in soiled diapers for an extended period of time on 02/28/2025 as R1 was found completely soiled with urine and feces by R1’s private caregiver around 7:00am. Page 1 of 2. Substantiatedthe state’s words, verbatim · CDSS document, Jun 20, 2025 · control 26-AS-20250306164216
Apr 11, 2025Unsubstantiated
Allegation investigated: Facility staff neglected resident by leaving resident in soiled diaper all day resulting in a pressure injury Facility has insufficient number of staff to meet the residents needs Facility staff did not report a resident's change of condition to the resident's responsible party
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to deliver the finding regarding the above allegation. LPA met with Licensees James and Carolyn Heinan. On 09/12/2024, the Department received a complaint regarding the above allegations. On 09/16/2024, the initial complaint investigation was conducted. The following documents were obtained to include the resident roster, physician reports, appraisal/needs and services plans, pre-placement appraisals, identification and emergency contact information, centrally stored medication record, incident reports, staff timecards, and police report. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 11, 2025 · control 26-AS-20240912155005
Mar 21, 2025Substantiated
Allegation investigated: Facility staff are not trained
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to deliver the finding for the above allegation. LPA met with Licensee, Carolyn Heinan. On 09/17/2024, the Department received the complaint. On 09/24/2024, the initial complaint investigation was conducted. The following documents were obtained to include the resident shower schedules and 3 residents physician’s report and appraisal/needs and services plan. It was alleged that the facility staff are not trained. On 09/24/2024, 2 new staff member’s (S1 & S2) training records were requested. Based on interview and record review, the licensee was unable to produce S1 & S2’s training documentation. The Department has investigated the above allegation. Based on interview, record review and observation the preponderance of evidence standard has been met, therefore, the above allegation is substantiated. A deficiency was cited per California Code of Regulations, Title 22. This report was reviewed with Licensee, Carolyn Hethe state’s words, verbatim · CDSS document, Mar 21, 2025 · control 26-AS-20240917152938
Jan 10, 2025Unsubstantiated
Allegation investigated: Facility staff did not follow the resident's care plan Facility staff mentally abuses a resident
Licensing Program Analyst (LPA) Christine (Dolores) Kabariti arrived unannounced to deliver the finding regarding the above allegation. LPA met with Licensee / Administrator Carolyn Heinan and James Heinan. On 09/10/2024, the Department received the complaint. On 09/16/2024, the initial complaint investigation was conducted. The following documents were obtained to include resident (R1)’s admission agreement, physician’s report, appraisal/needs and services plan, preplacement appraisal, identification and emergency contact information, centrally stored medication record, incident report, and LIC500. It was alleged that the facility staff did not follow the resident’s care plan as the licensee stated to R1’s private caregiver that R1 needed a 2-person assist for transfers, when during the assessment a 2-person assist transfer was not indicated. Page 1 of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 10, 2025 · control 26-AS-20240910121029
Dec 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 29, 2023Unsubstantiated
Allegation investigated: A resident was found on the street wandering without supervision Staff did not administer resident’s medication per physician’s order
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation. LPA met with Licensees James and Carolyn Heinan. On 08/25/2023, the Department received a complaint alleging the above allegations. On 08/29/2023, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include the staff schedule for August 2023, resident roster, resident (R1)’s admission agreement, physician’s report, personal rights form, consent form, preplacement appraisal information, medication list, centrally stored medication record, and doctor communication. SEE LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 29, 2023 · control 26-AS-20230825125338
Year-by-year trend
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Is Valley Pines licensed?
Yes — Valley Pines is a licensed residential care home for the elderly (RCFE) in Morgan Hill (Santa Clara County): California license #430702352, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 49 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated December 10, 2025, appears in the inspection record on this page.
Can Valley Pines care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Valley Pines with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE 49 CLIENTS. AGES 60 AND ABOVE. ALL MAYBE NON-AMBULATORY. LICENSE IS SUBJECT TO TERMS AND CONDITIONS OF THE HOSPICE WAIVER. NEW MGMT COMPANY HAPPY JOURNEY SENIOR LIVING, LLC EFFECTIVE 01/01/2026.
How much does Valley Pines cost?
California's public licensing record does not include Valley Pines's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Valley Pines accept Medi-Cal or the Assisted Living Waiver?
Valley Pines is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
13 of 49 beds occupied (27%) when the state visited on June 20, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Valley Pines?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 16 state visits and 11 dated documents since 2021 for Valley Pines; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 20, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
2021
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 16 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(408) 779-2855Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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