Excelsior Healthcare Center is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202758, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 19 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated June 5, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 20 times and filed 19 documents. The most recent is a facility evaluation report, dated June 5, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated March 6, 2023 to March 8, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 8, 2025Substantiated
Allegation investigated: Staff engaged in an inappropriate relationship with a resident in care.
Unannounced complaint visit made out to this facility on 03/08/2025 by Licensing Program Analyst (LPA) Charlie Yang who was met by the facility designated Administrator, Bernellet Taa, who was briefly interviewed at this time. Current census was (4) residents. The purpose of this visit was to deliver the findings of this investigation to this facility, and it's designated representative, at this time. Based on interviews and a review of the forms and documents that were retrieved during this investigation, it was learned that resident, R1, initially moved into this facility several years prior to the employment of staff person, S1, at this facility. Based on interviews conducted, It was learned that the facility residents and facility staff were unclear if there was a relationship building and taking place while S1 was employed in assisting to take care of R1. It was learned that facility residents and facility staff were equally shocked when R1 decided to move out with S1 since they hthe state’s words, verbatim · CDSS document, Mar 8, 2025 · control 26-AS-20241108164008
Feb 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2024Unfounded
Allegation investigated: Staff took resident's personal property. Facility is charging resident at random.
LicensingProgram Analysts (LPAs) Steve Chang and Manuel Monter conducted an unannounced investigation visit to deliver the investigation findings, and met with Administrator (ADM) Bernellet Taa. On 08/19/2022, the Department received a complaint with the above allegations. On 08/2/4/2022, the Department conducted an initial investigation visit. LPA interviewed ADM, 2 staff, and 4 residents (R1 - R4). LPA requested Admission Agreement, facility rules, resident Physician's Report, Apprasil Needs and Service Plans, Rosters of residents and staff. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, May 21, 2024 · control 26-AS-20220819134416
May 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 8, 2023Unsubstantiated
Allegation investigated: Staff did not prevent resident from sexually assaulting another resident.
Licensing Program Analysts (LPAs) Steve Chang and Mita Partoza conducted an unannounced visit to deliver the investigation finding and met with Administrator (ADM) Bernellet Taa. On 08/21/2023, the Department received a complaint with the above allegation. On 8/21/2003, resident R1 was interviewed. R1 stated he/she was sexually assaulted by resident R2. R1 stated he/she was unsure if the incident on 8/18/2023, but stated it happened at 2400 hours. On 08/23/2023, the Department conducted an initial investigation visit. LPA requested the following documents : LIC500 personnel report, resident roster, resident physician reports and resident Appraisal Needs and Service Plan, resident emergency contacts and incident reports. Continue on LIC9099-C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 8, 2023 · control 26-AS-20230821165718
Sep 6, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Excelsior Healthcare Center licensed?
Yes — Excelsior Healthcare Center is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202758, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 19 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated June 5, 2026, appears in the inspection record on this page.
Can Excelsior Healthcare Center care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Excelsior Healthcare Center with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 3 AMBULATORY, 2 NON-AMBULATORY, 1 BEDRIDDEN AND 2 HOSPICE WAIVER.
How much does Excelsior Healthcare Center cost?
California's public licensing record does not include Excelsior Healthcare Center's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Excelsior Healthcare Center accept Medi-Cal or the Assisted Living Waiver?
Excelsior Healthcare Center is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on March 8, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Excelsior Healthcare Center?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 20 state visits and 19 dated documents since 2023 for Excelsior Healthcare Center; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 8, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 20 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(408) 229-2680Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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