Atria Willow Glen is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435200605, licensed for 63 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated January 29, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 19 times and filed 16 documents. The most recent is a facility evaluation report, dated January 29, 2026.
The state's published file for this home includes 5 documents with transcribed findings, dated August 7, 2024 to January 2, 2026. 5 of the 5 carry the state's recorded outcome word: “Unfounded” (3), “Unsubstantiated” (2). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 2, 2026Unsubstantiated
Allegation investigated: Staff handled residents in a rough manner Residents are not accorded dignity in his/her personal relationships with staff Staff is neglecting residents Activitys of Daily living.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Kurt Gursu. On November 10, 2025 the Department received a complaint alleging Staff handled residents in a rough manner. On November 18, 2025, LPA Manuel Monter interviewed residents R1-R9. Resident 7 Out of 9 Residents (R1-R7) stated they have never seen staff being rough with residents when providing care. 2 Out of 9 Residents (R8 & R9) were unable to provide any relevant information due to neurocognitive disorder. LPA Manuel Monter interviewed Memory Care Director (MCD) Janice Lacambra. MCD stated she hasn’t seen any instance of a staff being rough with residents when providing care. Page 1 Out of 7 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 2, 2026 · control 26-AS-20251110131747
Oct 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2024Unfounded
Allegation investigated: Staff are not meeting resident's hygiene needs
Licensing Program Analyst (LPA) Manuel Monter and Marcela Yanez conducted an unannounced visit to deliver findings regarding the allegation listed above LPA met with Administrator Kurt Gursu On October 29, 2024, the Department received a complaint alleging Staff are not meeting resident's hygiene needs. On November 7, 2024, LPA's interviewed residents R1-R10. R1-R9 stated they have not seen any residents who were in an unkept/dirty state. 4 Out of 10 residents (R1, R2, R4, R7) interviewed stated staff assit them with their daily grooming and showers. 5 Out of 10 Residents (R3, R5, R6, R8, R9) interviewed stated they take care of their own hygine needs and don't need assitance. 9 Out 10 residents stated staff will assit them with their grooming and showering if they request. R10 stated he/she did not want to be interviewed and stated he/she was going to a bingo game. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 26-AS-20241029132630
Oct 16, 2024Unfounded
Allegation investigated: Staff do not provide resident with housekeeping Staff do not assist resident with grooming Staff locks resident inside of resident's living unit
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Trever Treadwell, Resident Services Director. On March 16, 2023, the Department received a complaint alleging Staff do not provide resident with housekeeping. On August 7, 2024, LPA interviewed residents R2-R6. 3 Out of 5 residents (R2-R4) stated their bedroom is cleaned everyday and they have not observed other bedrooms are dirty/unkempt. Resident R5 was unable to provide LPA answer and would digress to unrelated topics. Resident R6 declined to be interviewed. Page 1 Out of 3. Unfoundedthe state’s words, verbatim · CDSS document, Oct 16, 2024 · control 26-AS-20221220120523
Oct 16, 2024Unfounded
Allegation investigated: A resident's toilet is in disrepair Neglect/lack of supervision resulted in resident eloping. Facility door alarm is in disrepair Facility did not notify residents responsible party/CCLD regarding an elopment
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Trever Treadwell, Resident Services Director. On July 30, 2024, the Department received a complaint alleging a resident’s toilet is in disrepair. On August 7 and September 10, 2024, LPA Monter interview Staff S1-S6. All staff interviewed stated if an issue arises regarding a resident’s toilet, the maintenance director will resolve the issue the same day. 3 Out of 6 staff (S1, S2, S6) stated R1’s toilet had an issue because R1 would clog it from using too much toilet paper. S1 stated the moment the staff are informed about an issue with the toilet, then maintenance will fix it by the end of the day. Page 1 Out of 5. Unfoundedthe state’s words, verbatim · CDSS document, Oct 16, 2024 · control 26-AS-20240730121919
Sep 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 7, 2024Unsubstantiated
Allegation investigated: Staff inappropriately touched resident in care
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Administrator Kurt Gursu. On March 16, 2023, the Department received a complaint alleging Staff inappropriately touched resident in care. On March 16, 2023 Local Law Enforcement interviewed R1 regarding the allegations of staff inappropriately touching him/her. R1 stated when he/she first arrived at the facility, he/she was advised he/she needed a bath by a staff member. R1 stated the staff member used soap and was scrubbing all over R1’s body, including R1’s genitals and chest. R1 stated he/she didn’t know if the staff member did it for their gratification and stated nothing else happened. R1 stated he/she would not be able to recognize the staff member. Page 1 Out of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 7, 2024 · control 26-AS-20230316164952
Sep 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Atria Willow Glen licensed?
Yes — Atria Willow Glen is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435200605, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 63 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated January 29, 2026, appears in the inspection record on this page.
Can Atria Willow Glen care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Atria Willow Glen with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 15.
How much does Atria Willow Glen cost?
California's public licensing record does not include Atria Willow Glen's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Atria Willow Glen accept Medi-Cal or the Assisted Living Waiver?
Atria Willow Glen is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
45 of 63 beds occupied (71%) when the state visited on January 2, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Atria Willow Glen?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 19 state visits and 16 dated documents since 2021 for Atria Willow Glen; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 2, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 19 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(408) 266-1660Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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