Burlingame Senior Living is a residential care home for the elderly (RCFE) in Burlingame, San Mateo County, California — state license #415601126, licensed for 90 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 36 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 39 times and filed 36 documents. The most recent is a facility evaluation report, dated April 30, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated April 12, 2023 to August 20, 2025. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (7), “Unfounded” (1), “Unsubstantiated” (2). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2025Unsubstantiated
Allegation investigated: Staff caused injury to resident in care.
On 8/20/2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the complaint investigation finding. LPA met with the administrator and explained the purpose to today's visit. Regarding to the allegation of- staff caused injury to resident in care, the reporting party stated that resident #1 (R1) with history of dementia and Alzheimer's with significant avulsion of left hand. Skin was avulsed from wrist to knuckles on top of hand, as if pulled down, full thickness, exposing connective tissue and vasculature of hand. When R1 was asked how the injury occurred, R1 stated staff “pulled on his/her arm” with no additional details. As part of the investigation, LPA interviewed R1, facility staff, the administrator, R1's responsible party, and reviewed documents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 20, 2025 · control 14-AS-20250630085851
Jul 8, 2025Substantiated
Allegation investigated: Staff do not ensure carpeting is clean and sanitary Staff do not ensure that facility is maintained at a comfortable temperature Staff do not ensure facility vehicle is in good repair Director does not have the required qualifications Staff do not ensure elevators are in good repair
On July 8, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the complaint investigation findings. LPA met with the interim administrator, Rowena Cancino and explained the purpose of today's visit. Regrading to the allegations of- staff do not ensure carpeting is clean and sanitary, the reporting party stated that when resident #1 (R1) moved in on 3/21/2025, the carpet was filthy and smelled very bad resulting R1 being temporary placed in a different room. As part of the investigation, LPA interviewed the interim administrator and the sales manager and both of them acknowledged that when R1's responsible party toured the facility, they have observed the carpet being dirty and it was supposed to be cleaned and renovated before the move-in date but it was not done and R1 had to be placed in a different room while the carpet was being replaced. The interim administrator stated that the carpet was replaced by Vinyl a few days later and R1 was movedthe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 14-AS-20250509083556
Jul 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 11, 2025Substantiated
Allegation investigated: Licensee did not ensure facility elevators were maintained in good repair
On March 11, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the investigation findings. LPA met with the interim Administrator, Rowena Cancino and explained the purpose of today’s visit. Regarding to the allegation of- Licensee did not ensure facility elevators were maintained in good repair, the reporting party stated that the facility has 2 elevators and over the last 2 years at any given time, at least one of them has not been working. Reporting party stated that their family member has witnessed during their recent visit that both elevators were malfunctioned during an emergency situation and the Emergency Medical Team had to wait 25 minutes for the staff to “re-set” the only working elevator. As part of the investigation, LPA conducted observation, interviewed the pervious administrator, the resident coordinator director, and facility staff. Substantiatedthe state’s words, verbatim · CDSS document, Mar 11, 2025 · control 14-AS-20250110144222
Jan 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 26, 2024Substantiated
Allegation investigated: Staff did not ensure that residents are being transported to medical appointments.
On November 26, 2024, Licensing Program Analyst (LPA) Murial Han conducted an unannounced 10-day complaint visit. LPA met with the resident service director, Rowena Cancino and explained the purpose of today's visit. LPA also spoke to the administrator over the phone. Regarding to the allegation of- Staff did not ensure that residents are being transported to medical appointment, the reporting party stated that the facility van has been broken for eight weeks, residents are missing their appointments and the facility is not making transportation arrangements for the residents. During today's visit, LPA interviewed the Resident Service Director, the Administrator, and residents. The administrator stated that they have informed the residents verbally during the resident council meeting that the facility would be providing transportation via an Uber or a Taxi to and from their medical appointments while the facility van is being repair. Substantiatedthe state’s words, verbatim · CDSS document, Nov 26, 2024 · control 14-AS-20241121125035
Nov 15, 2024Substantiated
Allegation investigated: Resident wandered from the facility due to lack of staff supervision.
On November 15, 2024, Licensing Program Analyst (LPA) Murial Han conducted a visit to deliver the investigation findings. LPA met with the administrator, Ignacio Lopez and explained the purpose of today's visit. Regarding to the allegation of- resident wandered from the facility due to lack of staff supervision, the reporting party stated that resident #1 (R1)'s family received communication from the facility that R1 had been found outside of the facility and staff did not know how R1 got out of the memory care unit and they did not know how long R1 had been outside on the street. As part of the investigation, LPA interviewed the Memory Care Director, Staff #1 (S1), and reviewed documents. According to the Memory Care Director, on the day of the incident, it was during change of shift and the door alarm went off so they checked the doors and the doors were closed and no residents were around. They started searching room to room and discovered that R1 was not in the room. Subsequently,the state’s words, verbatim · CDSS document, Nov 15, 2024 · control 14-AS-20241025150754
Jul 30, 2024Substantiated
Allegation investigated: Staff are not according resident privacy while in care.
On July 30, 2024, Licensing program Analyst (LPA), Murial Han conducted a visit to deliver the findings of the complaint investigation. LPA met with Operation Specialists, Kathleen Calobeer and Kathy Valencia and explained the purpose of today's visit. Regarding to the allegation of- staff are not according resident privacy while in care, the reporting party stated that the facility notified resident #1 (R1)'s relatives with false and damaging information without R1' consent and destroyed R1's relationship with his/her relatives. As part of the investigation, LPA interviewed the Resident Service Director and reviewed documents. Based on the documents provided by the facility, it revealed that R1 does not have a diagnosis of Mild Cognitive Impairment and/or Dementia and R1 is able to communicate his/her needs. In addition, R1 signed the admission agreement upon admission. LPA interviewed the Resident Service Director who stated that R1 is his/her own responsible party and acknowledged tthe state’s words, verbatim · CDSS document, Jul 30, 2024 · control 14-AS-20240522112110
Apr 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 3, 2023Unfounded
Allegation investigated: Facility staff do not ensure resident records are properly maintained
On October 3, 2023 Licensing Program Analyst (LPA) Murial Han and LPA John Calandra conducted a 10-day complaint visit. LPAs met with Resident Service Director, Rowena Cancino and explained the purpose of the visit. Administrator, Glenda Bertucci arrived shortly thereafter and assisted with the rest of the visit. Regarding to allegation of - facility staff do not ensure resident records are properly maintained, reported party stated that there were missing documents in resident #1 (R1)'s file such as admission application. In addition, reporting party stated that he/she was asked by staff to complete some paper work that was supposed to be completed by the physician. As part of the investigation, LPAs reviewed R1 and 3 other resident's clinical and financial files, and interviewed resident service director. Unfoundedthe state’s words, verbatim · CDSS document, Oct 3, 2023 · control 14-AS-20230926104552
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Is Burlingame Senior Living licensed?
Yes — Burlingame Senior Living is a licensed residential care home for the elderly (RCFE) in Burlingame (San Mateo County): California license #415601126, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 90 residents. State records list 36 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated April 30, 2026, appears in the inspection record on this page.
Can Burlingame Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Burlingame Senior Living with clearances for dementia / memory care and hospice care; it does not list wheelchair / non-ambulatory and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 6O AND OVER. FIRE CLEARANCE APPROVED FOR NINETY (90) NON-AMBULATORIES. WAIVER/GRANTED FOR HOSPICE CARE FOR EIGHT (8) RESIDENTS. NEW MANAGEMENT COMPANY: BURLINGAME MGR LLC EFFECTIVE 1/13/2025.
How much does Burlingame Senior Living cost?
California's public licensing record does not include Burlingame Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Mateo County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Burlingame Senior Living accept Medi-Cal or the Assisted Living Waiver?
Burlingame Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
51 of 90 beds occupied (57%) when the state visited on August 20, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Burlingame Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 39 state visits and 36 dated documents since 2022 for Burlingame Senior Living; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 20, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 39 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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