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    • 6Step 6: The first months, and your rights

    Start with a question

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    • Does Medi-Cal pay for a care home?
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Olivia's Care Home IILicense #415601054 · Covelight Care
Covelight CareOlivia's Care Home IILicense #415601054 · 48 West 39th Ave, San Mateo, CA · (415) 609-4688Record printed from covelightcare.com — data as of the dates shown on each item.
Home/California/San Mateo County/San Mateo/Olivia's Care Home II
Map · 48 West 39th Ave

© Protomaps © OpenStreetMap

Estimated starting rate$6,800/mo

Covelight estimate · likely $5,600–$8,350 · See costs

Check availability

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More days
  • AskThe cost, or your own question
  • (415) 609-4688

    From the state licensing record · October 26, 2026

Free for families. A home gets your number only if you say yes.

OC

Call Olivia's Care Home II

San Mateo · Licensed for 6

(415) 609-4688

From the state licensing record · October 26, 2026

or

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  • We ask about availability, price and the care you describe.
  • If it’s a fit, you choose whether they call you. Either way, you get every answer.
Check availabilityFree

Small home · Licensed for 6 · San Mateo

Olivia's Care Home II

48 West 39th Ave, San Mateo, CA 94403 · Licensed since 2019

  • Overview
  • Care
  • Costs
  • Daily life
  • Location
  • State record

Olivia's Care Home II

Overview

Estimated starting rate

$6,800 a month

Covelight estimate · likely $5,600–$8,350 See costs

No openings reported

  • Approved by the state: Wheelchair · Dementia · HospiceState licensing record · October 26, 2026
  • Licensed for 6: a small care homeThe state license record

Ask this home

Check availability

Request a tour

More days
  • AskThe cost, or your own question

Free for families. A home gets your number only if you say yes.

Care and support

  • Wheelchairup to 6 residents
  • Dementia
  • Hospiceup to 2 residents

Not on file: bedridden approval.

Approved by the state · State licensing record · October 26, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. 6 NON-AMBULATORY. HOSPICE WAIVER FOR 2.

983 - RCFE / DEMENTIA

CDSS record, verbatim · October 26, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 2 — care may continue at the end of life

    State licensing record · October 26, 2026

  • If memory loss develops

    Dementia-care designation on file

    State licensing record · October 26, 2026

We’ll ask for you. Not on file for Olivia's Care Home II: two-person transfers or a lift, who is awake overnight and help with medicines. When we check availability, we ask about these too.

Check availability

What it costs here

Covelight estimate

$6,800a month to start

Likely $5,600–$8,350

From 18 nearby homes that publish rates · this home’s rate is not on file

Monthly cost breakdownWith a shared room and basic help · room, care and fees$6,800likely a month
Room
Daily care
Sharing the room
  • Starting monthly rate$6,800likely $5,600–$8,350

    Covelight’s estimate starts from the rates 18 small homes and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,500one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $5,600–$8,500
$6,800
First monthWith a one-time move-in fee · likely $6,500–$11,550
$9,300
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
If the money runs out, what Medi-Cal covers
Rates at nearby homes18 nearby homes publish starting rates of $4,595 to $9,000

$4,595$9,000

EstimateLikely rangeA nearby home’s published starting rate

18 homes like this within 3 miles publish starting rates mostly between $6,000–$8,650.

  • Monteverde Manor IIISan Mateo · 0.9 mi · Small home
    $6,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Roias Home for the ElderlySan Mateo · 0.9 mi · Small home
    $7,000Listed on Seniorly · seen September 9, 2026
  • Haven@22nd Avenue Assisted LivingSan Mateo · 1.3 mi · Small home
    $9,000Listed on Seniorly · assisted living private room · seen September 9, 2026
  • Therese Residential Care HomeSan Mateo · 1.6 mi · Small home
    $8,000Listed on Seniorly · assisted living private room · seen September 9, 2026
  • Amazing HomeSan Mateo · 1.7 mi · Small home
    $6,200Listed on A Place for Mom · seen September 9, 2026
  • Vanessa Care Home IISan Mateo · 1.8 mi · Small home
    $7,000Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Angel HavenSan Mateo · 1.8 mi · Small home
    $7,000Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Comfort Home IISan Mateo · 1.9 mi · Small home
    $6,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • San Mateo VillaSan Mateo · 2.0 mi · Small home
    $8,500Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Roberta Care HomeSan Mateo · 2.0 mi · Small home
    $4,595Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Peninsula Elderly Care Home - LaurelwoodSan Carlos · 2.2 mi · Small home
    $7,500Listed on Seniorly · seen September 9, 2026
  • Mariner's Green Residential CareRedwood City · 2.3 mi · Small home
    $9,000Listed on Seniorly · seen September 9, 2026
  • Ageway Boarding Care #2San Mateo · 2.3 mi · Small home
    $6,000Listed on Seniorly · seen September 9, 2026
  • Bayview VillaSan Carlos · 2.4 mi · Mid-size home
    $8,700Listed on Seniorly · seen September 9, 2026
  • Chestnut HouseSan Carlos · 2.5 mi · Small home
    $6,000Listed on Seniorly · seen September 9, 2026
  • Retirement Plus of San CarlosSan Carlos · 2.6 mi · Small home
    $7,000Listed on Seniorly · assisted living private room · seen September 9, 2026
  • Petani HavenSan Mateo · 2.6 mi · Small home
    $6,000Listed on A Place for Mom · seen September 9, 2026
  • Enchanted Garden for SeniorsSan Mateo · 2.9 mi · Small home
    $6,700Listed on Seniorly · assisted living studio · seen September 9, 2026
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 18 small homes and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

Ask for the price

An estimate for planning, not a quote. A home sets the price after hearing about the care needed.

Daily life

Daily life here is not on file yet. Most small homes haven’t published it, and that says nothing about the home.

The best way to see it is a visit.

Request a tour

Where it is

48 West 39th Ave, San Mateo, CA 94403Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

  1. 1San Mateo Medical CenterHospital · General acute care, on the state’s list0.3 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions ↗

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 26, 2026 · License #415601054 · See the state’s own record ↗

The last 36 months — 3 of 11 documents

20261 state visit · 1 document

Jul 28, 2026Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 07/28/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with a caregiver initially, but due to the administrator not being available on this day, the co-administrator arrived later during today's visit. LPA me with co-administrator Patricia De Guzman and explained the purpose of today's visit. There are 6 residents present and 3 staff present, one being the co-administrator. Annual fees are current per file review. This is a single level facility approved for 2 hospice residents and all may be non-amblatory. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the refrigerator. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed at least two fire extinguishers in place, with inspection tags of 05/19/2026. Smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility is equipped with fire sprinkler system through out. PPE and additional food supplies are observed as in place. Laundry area is also observed in the garage as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 06/23/2026. Continued on next page... Page 2 LPA observed rooms at random. All rooms observed are free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. There is a full bathroom with walk in shower area for resident use. Water temperature is tested at 107F in this shower room/full bathroom. Shower floor uses non-skid mat when shower is in use. Resident linen supplies are observed as in place in a hallway closet. Cleaning supplies are also observed as locked in a hallway closet and below kitchen sink. There is a staff room, room #7 where there is an attic that is accessed by pull down ladder. Per staff comments and observation made, there are no staff residing in this area, and it is used only for storage of supplies. There are no beds, or staff residing in the attic space. LPA reviewed 6 resident and 3 staff files on this day. Per staff files reviewed all files were current with training and CPR/First Aid. Resident files are current as well. Client medications are inspected and are current/logged in centrally stored medication record. Administrator certificate is observed as current expiring on 06/26/2028. The following updated forms are requested to be submitted to CCLD by 08/04/2026: • Copy of updated Administrator Certificate • Copy of current facility liability insurance • LIC500 Staff Schedule No citation issued on this day. LIC9102TV is issued on the attached page. Report is reviewed with Patricia and a copy is provided.the state’s words, verbatim · CDSS document, Jul 28, 2026

20251 state visit · 1 document

Jul 9, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 07/09/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with administrator/licensee Olivia De Guzman and explained the purpose of today's visit. There are 6 residents present and 2 staff. Annual fees are current. This is a single level facility approved for 2 hospice residents and all may be non-amblatory. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the refrigerator. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 05/12/2025, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has fire sprinkler systems through out. PPE and additional food supplies are observed as in place. Laundry area is also observed in the garage as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 04/17/2025. Continued on next page... Page 2 LPA observed rooms at random. All rooms observed are free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. There is a full bathroom with walk in shower area for resident use. Water temperature is tested at 107F in this shower room/full bathroom. Shower floor uses non-skid mat when shower is in use. Resident linen supplies are observed as in place in a hallway closet. Cleaning supplies are also observed as locked in a hallway closet and below kitchen sink. There is a staff room, room #1 where there is an attic that is accessed by pull down ladder. Per licensee and observations were made. There are no beds, or staff residing in the attic space. LPA reviewed 6 resident and 3 sstaff files on this day. Per staff files reviewed all files were current with training and CPR/First Aid. Resident files are current as well. Client medications are inspected and are current/logged in centrally stored medication record. Administrator certificate is observed as current expiring on 06/26/2026. The following updated forms are requested to be submitted to CCLD by 07/16/2025: • Copy of updated Administrator Certificate • LIC500 Staff Schedule No citation issued on this day. Report is reviewed with Oliva and a copy is provided.the state’s words, verbatim · CDSS document, Jul 9, 2025

20241 state visit · 1 document

Jul 9, 2024Facility evaluation reportRoutine visitDeficiency page: Type B

Type of visit: Required - 1 Year

On 07/09/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with caregivers Alizza and Generoso and explained the purpose of today's visit. There is 2 staff and 6 residents present. Around 10:50am during the visit the administrator/licensee Olivia De Guzman arrived and met with LPA. LPA was allowed entry into the facility. This is a single level facility approved for 2 hospice residents and all may be non-amblatory. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the refrigerator. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 05/0/2024, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has fire sprinkler systems through out. PPE and additional food supplies are observed as in place. Laundry area is also observed in the garage as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 05/23/2024. Water temperature was measured at 107F. Continued on next page... Page 2 LPA observed rooms 2, 5, and 6 all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. Water temperature taken in room 6 is measured at 107F. There is a full bathroom with walk in shower area for resident use. Water temperature is tested at 105F in this shower room/full bathroom. Shower floor uses non-skid mat when shower is in use. Resident linen supplies are observed as in place in a hallway closet. Cleaning supplies are also observed as locked in a hallway closet. There is a staff room, room #1 where there is an attic that is accessed by pull down ladder. Per licensee and observations were made. There are no beds, or staff residing in the attic space. It is now housing resident incontinence supplies. LPA reviewed 2 client files and also reviewed 3 staff files on this day. Per resident files reviewed R2 with dementia does not have an updated physicians report on file. Last report on file is dated 04/05/2019. This poses a potential health and safety risk. Per staff files reviewed all files were current with training and CPR/First Aid. P&I is not handled by the facility. Client medications are inspected and are current/logged in centrally stored medication record. Administrator certificate is observed as current expired on 06/26/2024 but according to the licensee she submitted payment and has the training hours completed. The following updated forms are requested to be submitted to CCLD by 07/16/2024: • Copy of updated Administrator Certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property Citation issued on this day on the attached. Report is reviewed with Noralee and a copy is provided.the state’s words, verbatim · CDSS document, Jul 9, 2024

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87705(c)(5) · Plan of correction due date: Jul 16, 2024

87705(c)(5) - Care of Persons with Dementia (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident’s dementia care needs. This regulation has not been met as evidenced by: Based on resident file reviews, LPA observed that R2 does not have a current physicians report on file. The last physician report is dated 04/05/2019. This posese a potential health and safety risk to the resident in care.the state’s words, verbatim · CDSS document, Jul 9, 2024

Plan of correction: The facility shall ensure that all residetns diagnosed with dementia will receive annual reassessments to ensure resident's dementia needs are being met and are current to needs and services plans.

Earlier years2021 to 2022 · 8 documents

20224 state visits · 5 documents

Aug 4, 2022Facility evaluation reportPOCReport on file

Type of visit: POC

LPA Jeung met with staff and spoke with administrator by phone regarding deficiencies and civil penalties issued on 7/25/22 during annual inspection, for which corrections have not yet been submitted. Per the Facility Evaluation Report issued on 7/25/22, "daily civil penalty of $100/day will accrue until plan of correction is submitted to CCLD and approved by LPA." Administrator Olivia De Guzman overlooked submitting proof of correction to LPA. However, LPA observed that daily temperature and COVID symptom checks are logged for staff and residents, starting 7/26/22. See acknowledgement of correction and additional civil penalty assessment--$100 for 7/26/22.the state’s words, verbatim · CDSS document, Aug 4, 2022
Aug 4, 2022Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

In order to amend Facility Evaluation Report of 7/25/22, LPA Jeung issued corrected deficiency page--LIC809D. Corrected copy is signed and given to administrator.the state’s words, verbatim · CDSS document, Aug 4, 2022
Jul 25, 2022Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

LPA Audrey Jeung toured facility and grounds, consisting of 6 private client bedrooms, each with a half bathroom, and a staff bedroom on the main level, plus 1 common full bathroom. There is an attic that is accessed from staff room by pull down ladder, with 3 rooms and a small room that appears to be an unfinished bathroom. Today, LPA observed that there is a mattress in each of the upstairs rooms; no linens are fitted on mattresses. LPA was not COVID screened by staff upon entry. There is a 2 car garage that is used for storage, and laundry. No accessible bodies of water are present. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 4 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, in addition to health screenings, TB test results, and valid first-aid training. Olivia De Guzman is a certified RCFE administrator (x 6/22) that oversees facility operations. Copies of training certificates for 40 hours is observed, as well as check register which shows payment to CDSS for renewal of administrator certificate. The following updated forms/information are requested to be submitted to CCLD BY 8/8/22: • LIC 500 Personnel Report Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on a following page. Also, see 1 Advisory Note for additional observations.the state’s words, verbatim · CDSS document, Jul 25, 2022
May 4, 2022Complaint investigation reportSubstantiated

Allegation investigated: RSO who is not a client allegedly resides, is present, and/or has contact that may pose a risk to the health and safety of clients in care

Based on evidence obtained during the course of this investigation, the Department has substantiated that an individual who has been convicted of a crime for which registration as a Registered Sex Offender (RSO) is required, is residing at facility or has presence/contact that may pose a risk to the health and safety of the clients in care at a facility licensed by the Department. This is a factual determination based on all the facts and circumstances of the case. Deficiency of the California Code of Regulations is cited on a following page, and appeal rights were provided. Substantiatedthe state’s words, verbatim · CDSS document, May 4, 2022 · control 14-AS-20220426142346

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(a) · Plan of correction due date: May 5, 2022

CRIMINAL RECORD CLEARANCE The Department shall conduct a criminal record review of all individuals specified in Health and Safety Code section 1569.17 and shall have the authority to approve or deny a facility license, or employment, residence, or presence in the facility, based upon the results of such review. Based on the Department's investigation, the presence of staff #1 in facility with client contact posed an immediate health, safety or personal rights risk to clients in care.the state’s words, verbatim · CDSS document, May 4, 2022

Plan of correction: Staff #1 1 was served with letter of immediate exclusion and a copy was also provided to facility administrator on 4/25/22. Plan/proof of correction shall be submitted to CCLD BY DUE DATE.

Apr 28, 2022Complaint investigation reportUnfounded

Allegation investigated: - Untrained staff are administering insulin to residents

LPA Jeung met with staff and spoke to administrator by phone. LPA also reviewed client files; per MD reports, none of the residents is diabetic nor requires insulin injections. Based on this investigation, this complaint allegation is determined to be unfounded, meaning that the allegation could not have happened and/or is without a reasonable basis. Unfoundedthe state’s words, verbatim · CDSS document, Apr 28, 2022 · control 14-AS-20220422101918

20212 state visits · 3 documents

Aug 9, 2021Facility evaluation reportPOCReport on file

Type of visit: POC

LPA Jeung inspected attic in response to citation issued on 7/30/21 during annual inspection, and plan of correction submitted on 8/2/21 by administrator that attic rooms have been vacated and will not be used for occupancy. All personal items--including clothing and electronics--and furnishings have been removed from 3 rooms. Mattresses and box springs are stripped and leaning against walls. It is noted that staff room on ground level where attic ladder is accessed has been modified, in that a wall has been removed. It is now consistent with the facility sketch submitted in 2019 upon licensure. Acknowledgement of correction is issued today--1 page.the state’s words, verbatim · CDSS document, Aug 9, 2021
Jul 30, 2021Complaint investigation reportUnsubstantiated

Allegation investigated: - Staff member inappropriately handled resident in care

Based on investigation that client's personal rights were violated, LPA Jeung determined that this allegation is unsubstantiated. A video on-line dated 11/3/19 depicts a Filipino man standing behind an elderly man in a wheelchair, combing or cutting the elderly man's hair, and smoothing the hair with his hand. The elderly man's face is not clearly visible. According to administrator, the Filipino man was employed from July 2019 until November 2019. LPA verified that his criminal record clearance was associated to facility. LPA's investigation included interviews with staff and witnesses. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2021 · control 14-AS-20200823162954

The state marks this report as 2 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.

Jul 30, 2021Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

LPA Audrey Jeung toured facility and grounds, consisting of 6 private client bedrooms, each with a half bathroom, and a staff bedroom on the main level, plus 1 common full bathroom. There is an attic that is accessed from staff room by pull down ladder, with 3 rooms and a small room that appears to be an unfinished bathroom. There is a 2 car garage that is used for storage, and laundry. No accessible bodies of water are present. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 2 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, in addition to health screenings, TB test results, and valid first-aid training. Olivia De Guzman is a certified RCFE administrator (x 6/22) that oversees facility operations. The following updated forms/information are requested to be submitted to CCLD BY 8/6/21: • LIC 999 Facility Sketch, including attic • Current liability insurance Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on a following page.the state’s words, verbatim · CDSS document, Jul 30, 2021

5 of 6 beds were occupied at the April 28, 2022 state visit — a count on that day, not an opening.

License holder

Primecare LLC, licensed since 2019.

Operates 2 licensed homes in California. Running more than one home is common and is neither good nor bad on its own.

  • Olivia's Care Home · San Mateo
The state’s totals for this licenseSince 2019, as the state’s facility page counts them
State visits on file
8
Total complaints
2
Substantiated allegations
1
Type A citations
1
Type B citations
0

These are the state’s own totals for this license since 2019, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size
This homeTypical
Type A citations10
Type B citations00
Substantiated allegations10
Total complaints20

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean
Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

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Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Olivia's Care Home II

Is Olivia's Care Home II licensed?

The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.

How many residents is Olivia's Care Home II licensed for?

6 residents — a small home, per CDSS records as of October 26, 2026.

Has Olivia's Care Home II been cited?

1 Type A and 0 Type B citation since 2019, per CDSS records as of October 26, 2026. Those records count 8 state visits over the same years.

Is Olivia's Care Home II still open?

This license was on the CDSS roster as of November 12, 2026.

What does Olivia's Care Home II cost?

$6,800 a month to start is a Covelight estimate, likely $5,600–$8,350. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 18 small homes and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 18 other homes of a similar licensed size in San Mateo that publish a starting rate, the middle half runs $6,000 to $7,000 a month, and the middle figure is $6,600 (n = 18 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Olivia's Care Home II take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Primecare LLC, per CDSS records as of October 26, 2026. See the homes licensed to Primecare LLC — at least 2 on the state roster.

Is there a hospital nearby?

San Mateo Medical Center is 0.3 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Olivia's Care Home II keep a resident on hospice?

Hospice care is approved on this license, covering up to 2 residents, per CDSS records as of October 26, 2026.

Olivia's Care Home II license and inspection record

  • Name on the license: “OLIVIA'S CARE HOME II”, per the CDSS roster as of May 25, 2025.
  • License #415601054. The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of October 26, 2026.
  • Licensed to Primecare LLC, per CDSS records as of October 26, 2026.
  • First licensed in 2019, per CDSS records as of October 26, 2026.
  • 8 state inspection visits since 2019, per CDSS records as of October 26, 2026.
  • 1 Type A and 0 Type B citation on file since 2019, per CDSS records as of October 26, 2026. The same records count 8 state visits in that period.
  • 2 complaints and 1 substantiated allegation on file since 2019, per CDSS records as of October 26, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is July 28, 2026, per CDSS records as of October 26, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Nearby

Other homes nearby

Licensed homes near this one in San Mateo County, most information on file first. Every listed home appears on the same terms.

  • Map

    San Mateo · 0.1 mi

    B & B Residential Facilities, Inc.

    Mid-size home · licensed for 7

    Estimated starting rate

    $6,300 a month to start

    Covelight estimate · likely $4,950–$8,250

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Mateo · 0.2 mi

    Pacific Care Home IV

    Small home · licensed for 6

    Estimated starting rate

    $6,900 a month to start

    Covelight estimate · likely $5,700–$8,500

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Mateo · under 0.1 mi

    Noah's Care Home

    Small home · licensed for 6

    Estimated starting rate

    $7,000 a month to start

    Covelight estimate · likely $5,750–$8,650

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
  • Map

    San Mateo · under 0.1 mi

    B & B Residential Facilities, Inc.

    Small home · licensed for 6

    Estimated starting rate

    $6,300 a month to start

    Covelight estimate · likely $5,200–$7,750

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
  • Map

    San Mateo · 0.1 mi

    B & B Residential Facilities

    Small home · licensed for 6

    Estimated starting rate

    $5,900 a month to start

    Covelight estimate · likely $4,800–$7,250

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
  • Map

    San Mateo · 0.1 mi

    Peninsula Elderly Care Home

    Small home · licensed for 6

    Estimated starting rate

    $6,750 a month to start

    Covelight estimate · likely $5,550–$8,300

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record

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San Mateo · Licensed for 6

(415) 609-4688

From the state licensing record · October 26, 2026

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