Cadence Millbrae is a residential care home for the elderly (RCFE) in Millbrae, San Mateo County, California — state license #415601039, licensed for 165 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 25 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 8, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 29 times and filed 25 documents. The most recent is a facility evaluation report, dated July 8, 2026.
The state's published file for this home includes 11 documents with transcribed findings, dated September 22, 2022 to August 27, 2025. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (4), “Unfounded” (1), “Unsubstantiated” (6). 11 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 27, 2025Unsubstantiated
Allegation investigated: - Staff did not keep the facility free of pest
On 08/27/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver finding regarding the recieved allegations. LPA met with facility administrator Holly Suiter and explained the purpose of today's visit. During the investigation LPA conducted interviews, made observations, and reviewed petinent documents regarding the allegations. It was discovered that there was an inspection done by the county Environmental Health Services confirmed the finding of one deceased pest in a trap set by their active contract with a pest control company. The facility is actively monitoring and taking preventative measures in pest control in the facility. Based on the report reveiwed from the county, the kitchen did pass inspections for food safety and storage. This allegation is unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderancethe state’s words, verbatim · CDSS document, Aug 27, 2025 · control 14-AS-20250730083335
Aug 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2025Unsubstantiated
Allegation investigated: - Staff is overcharging resident in care - Staff are not communicating with resident's POA in a timely manner
On 04/08/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to open the complaint and investigate the allegations received. LPA met with interim administrator Davina Barker and explained the purpose of today's visit. During the course of the investigation, LPA conducted interviews and reviewed documentation regarding the resident and the allegations. In regards to overcharging resident in care, it appeared to be an error in the billing system. The facility worked with the family to correct the mistake and compensate the family accordingly. In regards to no communicating with the resident's POA in a timely manner, LPA could not confirm if there was an issue regarding communication in a timely manner based on interviews and documentation observed. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderthe state’s words, verbatim · CDSS document, Apr 8, 2025 · control 14-AS-20250131115024
Nov 8, 2024Substantiated
Allegation investigated: - Staff mishandled a resident medication
On 11/08/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannonced complaint investigation visit in order to deliver findings regarding the received allegation. LPA met with Joan Newman and explained the purpose of today's visit. During the investigation, LPA conducted interviews and reviewed pertinent documentation. It was discovered that the facility did not provide a medication to a resident that is prescribed. The medication was stopped being given to the resident without an order on file from the physician. The medication was stopped around February 18, 2024 through April 7, 2024. It was started again after the discovery of it not being given, but then again was stopped around April 27, 2024 thorugh August 17, 2024. The prescription for the medication was not discontinued by the physician at any point. The dosage was decreased per records reviewed, and per interviews, this may have also caused issues with the facility maintaining the medication on their medication rthe state’s words, verbatim · CDSS document, Nov 8, 2024 · control 14-AS-20241007215642
Nov 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 8, 2024Unsubstantiated
Allegation investigated: - Staff are not providing medication as prescribed
LPA Jeung reviewed file for client #1 and interviewed client #1. Staff involved in incident of 1/11/24 regarding client #1 is no longer employed. According to client, medication Seroquel (Quetiapine) was not given. Based on facility Progress Notes and Medication Administration Order Tracking, on 1/11/24, the medication was not maintained and not given. Client recounted that medication staff were unable to procure medication, so he requested to be taken to hospital, where he would be given the medication. This is also documented in the Progress Notes. Client said that he received medication and returned to facility without an overnight stay. It is documented that staff ordered medication on 1/9/24, but had not received it. It cannot be determined that staff failed to administer medication as prescribed, as the electronic MAR and electronic Medication Administration Order Tracking--which reflects medications that were GIVEN--show inconsistent information for administration of Quetiapinethe state’s words, verbatim · CDSS document, May 8, 2024 · control 14-AS-20240215114634
May 8, 2024Unsubstantiated
Allegation investigated: - Staff are financially abusing resident in care
LPA Jeung interviewed residents. Based on this investigation, which included review of client records and interviews with clients and staff, this allegation is determined to be unsubstantiated. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur. It was alleged that female staff were "flirting" with male resident(s) to get cash tips. Although there is no proof that staff received cash tips from male residents, this was also not refuted by at least one male resident. Based on information obtained from complainant, staff and residents, this may have occurred, as an isolated incident. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 8, 2024 · control 14-AS-20240205120118
May 8, 2024Unsubstantiated
Allegation investigated: - Staff do not ensure that resident(s) are adequately fed while in care
LPA Jeung interviewed staff. Based on review of clients' records, observation of boxed meal preparations, and interviews with clients, staff and witnesses, this allegation is determined to be unsubstantiated. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur. Dining room serves breakfast from 7 - 9am, lunch 11am - 1pm, dinner 4 - 6pm. For those who receive meals in their rooms, boxed meals are prepared by kitchen staff before regular dining room service, for pick up or delivery by caregivers; breakfast boxes are prepared and ready for delivery between 7 and 7:30 am, lunch boxes from 11 to 11:30am, and dinner boxes between 4:00 and 4:30 pm. Kitchen and dining staff do not work after 6 pm, so prepared food is not available after 6pm. Client's responsible party was provided with the cell phone number of the culinary services director to report concerns, but has not contacted him when delivered meal was nthe state’s words, verbatim · CDSS document, May 8, 2024 · control 14-AS-20231127170557
Mar 1, 2024Substantiated
Allegation investigated: - Staff failed to meet resident's needs - Resident sustained multiple falls and injuries while in care
AMENDED REPORT OF LIC9099A DATED 02/22/2024 On 03/01/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver amended LIC9099 report and deliver findings regarding the allegations listed above. LPA met with --- and explained the purpose of today's visit. During the complaint investigation it was discovered that the resident had several documented falls - March 2022, February 2023, April 2023, and May 2023. On May 29, 2023 the resident had an unwitnessed fall, and based on interviews no one knew where the staff were and no staff were present to supervise the resident. The resident suffered significant injury which resulted in hospitalization and an arm separation was as a result of the fall. April 2023 fall the resident was evaluated at the hospital and released on the same day. After multiple falls in the facility there were no reappraisals done for the resident although the facility identified the resident as a fall risk. The fthe state’s words, verbatim · CDSS document, Mar 1, 2024 · control 14-AS-20230804102303
Feb 22, 2024Substantiated
Allegation investigated: - Resident sustained an arm separation while in care - Resident suffered from dehydration while in care
AMENDED REPORT 03/01/2024 Based on investigation conducted by this Department--which included review of facility and medical records and interviews with staff--these allegations are determined to be substantiated. The preponderance of evidence standard has been met. Client #1 was admitted to facility's memory care unit in January 2022. Care Plan and Service Plan--signed by client's representative--were documented by facility in August 2022; high scores for care needs were noted in the areas of neurogocognitive, mobility/ambulation, toiletting and transferring. It is noted that "resident is dependent on staff for all escort needs, requires frequent supervision and oversight," and frequent status checks. In March 2023, a Care Plan detail was completed by facility staff--but not signed by client's representative; client was noted to require extensive assistance in ambulation, transferring, toileting and moderate supervision due to wandering tendencies. All staff interviewed acknowledged tthe state’s words, verbatim · CDSS document, Feb 22, 2024 · control 14-AS-20230804102303
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Is Cadence Millbrae licensed?
Yes — Cadence Millbrae is a licensed residential care home for the elderly (RCFE) in Millbrae (San Mateo County): California license #415601039, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 165 residents. State records list 25 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 8, 2026, appears in the inspection record on this page.
Can Cadence Millbrae care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Cadence Millbrae with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 YEARS AND OVER. ALL MAY BE NON-AMBULATORY,INCLUDING 5 WHOMAY BE BEDRIDDEN IN ANY ROOM. DELAYED EGRESS APPROVED IN MEMORY CARE UNITS. HOSPICE WAVIER FOR 14 CLIENTS
How much does Cadence Millbrae cost?
California's public licensing record does not include Cadence Millbrae's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Mateo County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Cadence Millbrae accept Medi-Cal or the Assisted Living Waiver?
Cadence Millbrae is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
141 of 165 beds occupied (85%) when the state visited on April 8, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Cadence Millbrae?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 29 state visits and 25 dated documents since 2021 for Cadence Millbrae; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 27, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 29 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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