Brookdale Redwood City

On 3/13/2025, Licensing Program Analyst (LPA) John Calandra met with Monica Ceron-Tapia, Executive Director for this conclusionary complaint inspection. On 11/27/2024, LPA conducted initial complaint inspection. Information gathered indicated the allegations may have occurred in an area not licensed by our agency. LPA Calandra later gathered more information regarding the above allegations regarding physical plant concerns in the facility. The resident (R1) in this complaint no longer resides at the facility. LPA Calandra has been unable to get any further information. Based on information from facility, it was determined R1 resided in a portion of the facility not licensed by our agency. UnfoundedRead the full finding— CDSS inspection report, March 13, 2025 · control 14-AS-20241125122455

On this day Licensing Program Analysts (LPA) Jaime Vado and Grace conducted an unannounced complaint investigation visit. LPAs met with the administrator Monica Tapia and explained the purpose of today's visit. During today's investigation it was discvered that the resident in question resides in independent living. LPAs reveiwed the file of the resident and observed the residency agreement the resident has with the facility. According to the file and agreement there is no care plan due to the resident being in independent living. The resident does receive home helath services due to a recent surgery where they come every week at least twice. This allegation is unfounded. This agency has investigated the complaint alleging, "Resident was left unattended without assistance for an extended period". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.Read the full finding— CDSS inspection report, November 15, 2023 · control 14-AS-20231113131429

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint inspection visit in order to deliver the findings regarding the allegations received. LPA met with administrator Monica Tapia and explained the purpose of today's visit. During the investigation LPA conducted interviews, made observtions, and reviewed pertinent documents. Staffing is observed as in place. Interviews conducted at random with residents did not result in statements leading to staff not assisting timely. R1 does require double assist but with specific items only that is outlined as a double assist according to the care plan. The double assist is not needed at all times. Staff interviewed also did not have much knowledge of the situation as they were not present at the time the allegations were made. LPA discussed and advised on the use of staffing agencies if needed. Due to the length of time, changes in staffing, and leadership roles the facility environment is different compared toRead the full finding— CDSS inspection report, August 29, 2023 · control 14-AS-20220808133341

On this day, Licesnsing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings of the allegation received. LPA met with administrator Monica Tapia and explained the purpose of today's visit. During the investigation LPA conducted interviews and reviewed documents related to the allegation. It was discovered that the fee was automatically billed not at the control of the facility itself. Per interview with the administrator, the fee was pushed out automatically by the corporate billing office, without the knowledge of the facility staff. This is a care based fee not an increase of rent as agreed on admission agreements at time of registration. Upon reporting the fee by the responsible party, and discussions with the administrator, the facility credited the fee to the responsible party. The facilty maintains that they did not enforce the fee due to it being added without their knowledge so the facility credited immediately. ThRead the full finding— CDSS inspection report, August 29, 2023 · control 14-AS-20230627103559

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings in regards to the investigation of the allegations listed above. LPA met with the dining services director Xuan Tran explained the purpose of today's visit. Administrator Monica Ceron Tapia is not in the facitliy until later today. During the course of the investigaiton multiple interviews were conducted as well as documentation review. Per interviews conducted, it could not be determined if the resident sustained a fracture due to staff neglect due to conflicting information received from the resident. Regarding the personal belongings of the resident, it was found that the facility removed the cigarettes from the room of the resident as a safety precaution and the resident was smoking in the room which is against facility policy. The facility safeguarded the cigarettes for resident use when requested and staff assisted in taking him/her to the desRead the full finding— CDSS inspection report, July 3, 2023 · control 14-AS-20230310101703

On this day, Licensing Program Analyst (LPA) conducted an unannounced complaint investigation visit in order to deliver the findings regarding the allegations. LPA met with administrator Monica and explained purpose of today's visit. During the course of the investigation interviews were conducted and review of pertninent documents were made. Due to the COVID pandemic at the time of the allegations several staffing impacts took place in regards to staffing changes, temporary agency use utilization, and multiple staff leaving, the stafffing levels fluctuated within the facility this was something the facility was not able to control due to the pandemic. Staff tended to residents the best they could to meet residents needs. At no point was it found that there were no staff present. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence tRead the full finding— CDSS inspection report, May 31, 2023 · control 14-AS-20210106160408

On this day, Licensing Program Analyst (LPA) conducted an unannounced complaint investigation visit in order to deliver the findings regarding the allegations. LPA met with administrator Monica and explained purpose of today's visit. During the course of the investigation interviews were conducted and review of pertninent documents were made. Due to the COVID pandemic at the time of the allegations several staffing impacts took place in regards to staffing changes, temporary agency use utilization, and multiple staff leaving, the stafffing levels fluctuated within the facility this was something the facility was not able to control due to the pandemic. Staff tended to residents the best they could to meet residents needs. At no point was it found that there were no staff present. These allegations are unsubstantiated.These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, therRead the full finding— CDSS inspection report, May 31, 2023 · control 14-AS-20210430085305

On this day Licensing Progarm Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver the findings for the above allegations. LPA met with the administrator Monica Tapia and explained the purpose of today's visit. During the course of the investigation LPA conducted multiple interviews with residents and staff and reviewed pertinent documentation received such as resident care plans, reports, and staff scheduling. According to reveiwed items and interviews conducted with staff, the resident is assisted with "toileting" when called for. The facility defines toileting in the case for R1 as the changing of adult diapers as the resident is unable to self toilet. R1 is unable to bear weight or able to ambulate to the toilet with the assistance of staff any longer. When the assistance is summoned by R1 or R2 staff respond to that call via their call light/pendant system. Response times vary per interviews conducted with residents in care at the facility. ARead the full finding— CDSS inspection report, May 3, 2023 · control 14-AS-20230404111015

On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the above allegations. LPA met with the executive director Monica Tapia and explianed purpose of today's visit. During the course of the investigation LPA conducted interviews with the complainant and staff. It is discovered that the complainant does not reside in the assisted living section of the facility. She resides in the independint living section of the facility and LPA informed her that the Department does not oversee or enforce regulations for residents who reside in the independent living section of the facility. Althought these allegations may or may not have happened, these allegations unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, thereRead the full finding— CDSS inspection report, January 25, 2023 · control 14-AS-20230103111738

On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the above allegations. LPA met with the executive director Monica Tapia and explianed purpose of today's visit. During the course of the investigation LPA condducted interviews and reviewed the eviction notice provided to the resident. Upon review of the eviction notice, as well as the resident's physician's report, and the facility assessments/reappraisals show that the only basis of eviction states the fact that the resident having dementia is the primary reason. The physicians report (LIC602) and assessment do not state other reasons for eviction. This allegation is substantiated. Based on LPA interviews and items letters received, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, are being cited on the attached LIC9099Read the full finding— CDSS inspection report, January 25, 2023 · control 14-AS-20221223155140

On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the above allegations. LPA met with the executive director Monica Tapia and explianed purpose of today's visit. During the course of the investiation LPA Vado conducted multiple interviews and made facility observations. It's discovered that the resdient developed dementia over the time he has resided at the faciltiy. Due to the resident wandering from his room into the facility, also failing to comply with facility sign in and out policy, and leaving the faciilty unsupervised with a formal diagnosis of dementia it puts the resident at risk. The facility does not provide one on one supervision of residents but in order to help with the supervision of the resident, the facility hired a staff person from an outside agency to supervise the resident when he leaves his room. Continued on attached LIC9099C... UnsubstantiatedRead the full finding— CDSS inspection report, January 25, 2023 · control 14-AS-20230106124739

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to close and deliver findings in regards to the allegation received. LPA met with Wellness Director Baneen Amiri and explained purpose of today's visit. During the course of the investigation LPA interviewed staff and made observations in regards to food storage and supplies. In an interview with the diining director Xuan Tran, it was stated that the milk was not expired. A review of the milk served was made in the food supply and she confirmed it was not expired. It was explained that the milk was left out for the resident for lunch, and the resident did not pick it up. The milk was warm but not expired. The food was not sitting out for a long time but long enough to have the milk get warm. The facility implimented a plan so that the resident's food and milk is not sitting out and the is stored if food if not picked up right away. This allegation is unsubstantiated. Report isRead the full finding— CDSS inspection report, December 29, 2022 · control 14-AS-20221109110234

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit. LPA met with administrator Monica Ceron Tapia. LPA explianed the purpose of the visit. During the course of the investigation LPA reviewed the incident report regarding a situation that took place on 8/2/2022. The incident was reported to the Department within the specified time frame required for reporting such incidents. The Department has copies of these incident reports. This allegation is unfounded. This agency has investigated the complaint alleging that the facility did not submit an incident report to licensing . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. No citations issued. Report is reviewed with administrator. UnfoundedRead the full finding— CDSS inspection report, August 16, 2022 · control 14-AS-20220812113819

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit. LPA met with administrator Monica Ceron Tapia. It was found that the resident these allegations pertain to does not reside at this facility. The resident resides at a sister facility in Scotts Valley, California. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. UnsubstantiatedRead the full finding— CDSS inspection report, August 12, 2022 · control 14-AS-20200917154101