A & J Assisted Living Facility is a residential care home for the elderly (RCFE) in Daly City, San Mateo County, California — state license #415601066, licensed for 53 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 33 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated March 26, 2026 — published below in full, verbatim and unscored.

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A & J Assisted Living Facility

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Residential care home for the elderly (RCFE) · Large community, 53 residents · Daly City, CA · San Mateo County
LicensedWheelchairMemory careHospiceBedridden not on file
No openings reportedBeds change hands in days ·
License #415601066, held since 2020 · read from the California state record on August 2, 2026 ·See on State Site →
130 Vale Street · Daly City, San Mateo County
Phone
(650) 755-0411
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 53 residents
Dementia / memory careVerified in record
Hospice careApproved for 5 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR (53) NON-AMBULATORY, OF WHICH (5) MAY BE BED-RIDDEN. APPROVED HOSPICE WAIVER FOR (5).State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 35 times and filed 33 documents. The most recent is a facility evaluation report, dated March 26, 2026.

Most recent state visit
March 26, 2026
Occupancy at the September 3, 2025 visit
53 of 53 beds

The state's published file for this home includes 12 documents with transcribed findings, dated July 1, 2022 to September 3, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (6), “Unfounded” (2), “Unsubstantiated” (4). 12 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 27 of 33 documentsFull record on the state’s site →
20262 state visits · 2 documents
Mar 26, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 13, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202510 state visits · 12 documents
Nov 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 3, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility has pests

On September 3, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, facility has pests, according to the reporting party, the facility has mice and there are mice droppings in residents bedrooms and in the resident's drawers. During the visit, LPA interviewed staff, observed residents rooms and reviewed documents. LPA observed mouse traps in four resident rooms. According to staff, there were mice droppings in three resident rooms, however has been cleaned by housekeeping. According to the administrator, the pests started coming when the facility did not have garbage picked up from the facility for 3 weeks. Based on the pest-control invoices provided, the facility hired a third party pest control vendor, Orkin who has been coming to the facility once a week to inspect and service the facility. However, despite pest control coming tthe state’s words, verbatim · CDSS document, Sep 3, 2025 · control 14-AS-20250827123554
Aug 26, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not seek medical attention for resident. Staff mismanages resident's medications.

On August 26, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, staff did not seek medical attention for resident, according to the reporting party, Resident 1 (R1) was complaining of pain (unsure duration of pain) and Staff 1 (S1) was aware of R1’s pain, however did not seek medical attention for R1. During the visit, LPA interviewed staff and R1. According to 3/3 staff interviewed, they were not aware of R1 complaining of any pain. According to S1, when notified of R1's pain by third party individual, S1 checked on R1 and asked if R1 needed to go to the hospital or if R1 needed pain medication, however R1 refused. S1 continued to check on R1 until he/she was sent to the hospital. According to R1, he/she was in pain for approximately 6 days, however did not notify any staff of his/her pain. (Continue to 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 26, 2025 · control 14-AS-20250821094037
Jun 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 14, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff touched resident inappropriately

On May 14, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver the findings for the above allegation. LPA met with Assistant Administrator, Grabriel Mendoza and explained the purpose of the visit. Regarding the allegation, staff touched resident inappropriately, according to the reporting party, Resident 1 (R1), there has been two separate incidents where Staff 1 (S1) inappropriately touched R1's private parts. During the invesitgation, the Department reviewed R1's file, interviewed residents and staff. According to R1, during the evenings while S1 would change R1’s diaper, S1 used the palm of his/her hand to rub R1’s private part three separate times, however there were no witnesses the first two time and the third time there was another staff member (S2) present. According to S1 and S2, he/she denies this allegation. S2 indicated that R1 requires two staff assist as R1 is bedridden. In addition, S2 indicated that indicated R1 oftenthe state’s words, verbatim · CDSS document, May 14, 2025 · control 14-AS-20241107162441
May 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 16, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 27, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 17, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not ensure that facility was free from pests. Facility is unkempt. Facility is malodorous. Staff do not provide adequate laundry service.

On January 17, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver findings for the above allegations. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, staff did not ensure that facility was free from pests, according to the reporting party, on 10/02/2024 it was observed mice was in the facility and reporting party reported it to the administrator. During the investigation, LPA toured the facility and reviewed the pest control invoices. During the visit, LPA observed cockroaches on Resident 1’s (R1’s) food and in R1’s bag of personal belongings. LPA observed 2 mice run from one side of the room to the other as R1 was picking up his/her blanket. Based on the pest-control invoices and services provided, the facility hired a third party pest control vendor in September who comes to the facility twice a month to inspect and service the facility. However, despite pest control comthe state’s words, verbatim · CDSS document, Jan 17, 2025 · control 14-AS-20241011094829
20249 state visits · 11 documents
Dec 26, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff mismanaged resident's medication. Staff did not ensure centrally stored medication was inaccessible to residents

On December 26, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver findings for the above allegations. LPA met with Licensee, Juliet Pacaldo and Administrator, Paula Madrigal and explained the purpsose of the visit. Regarding the allegation, staff mismanaged resident's medication, according to the reporting party, medication list provided by staff had incorrect dosage listed for resident's Trazodone. The reporting party indicated, Resident 1 (R1) is prescribed 75mg of Trazodone once daily at bedtime, and facility med list had it listed incorrectly as 50 mg daily at bedtime. During the investigation, LPA reviewed R1's file, R1's medication administration record (MAR), and R1's medication list. Based on the MAR and medication list reviewed, it indicates that R1 is being provided a 50mg tablet of Trazodone by mouth at bedtime, however based on R1's medication's observed and doctor's order, R1 is actually receiving 75mg of Trazodone whithe state’s words, verbatim · CDSS document, Dec 26, 2024 · control 14-AS-20241219201154
Nov 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not ensure centrally stored medication was locked and inaccessible to residents

On October 30, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, staff did not ensure centrally stored medication was locked and inaccessible to residents, according to the reporting party, it was observed that the nurses' station gate was wide open with a clear view and access to residents' medication bottles. In addition, the reporting party indicated that the gate remained unlocked and open for 5-10 minutes until it was brought to a staff members attention. During the visit, LPA interviewed staff and observed the nurses' station on the first and second floor. Based on observations, LPA observed nurses' station gate on the first floor open and medication unlocked and accessible to residents. Medication bottles, medication in bubble packs, medication for destruction, and other prescribed medications were observed on top of thethe state’s words, verbatim · CDSS document, Oct 30, 2024 · control 14-AS-20241025084857
Oct 30, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 10, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 23, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff are not ensuring resident is taking medication as prescribed.

On July 23, 2024, Licensing Program Analyst (LPA), Murial Han conducted a 10-day complaint visit. Upon entrance, LPA met with Medication Technician, Ivy Hautea and explained the purpose of the visit. Momentarily, Medication Technician, Authur Santos and the Manager, Judith MaCalisang arrived and assisted with the visit. Regarding to the allegation of- staff are not ensuring resident is taking medication as prescribed, the reporting party stated resident #1 (R1) disclosed that staff has been providing medication four times a day but he/she been only taking two pills and storing the other two pills. As part of the investigation, LPA interviewed the facility manager who stated that R1 is no longer residing at the facility and acknowledged that sometimes staff leaves resident's medications on resident's trays instead of ensuring all the medication is taken by the residents. In addition, the facility manager stated that the facility is working with the staff to improve the medication adminithe state’s words, verbatim · CDSS document, Jul 23, 2024 · control 14-AS-20240718152306
Jul 23, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff are not maintaining a complete record for residents.

On July 23, 2024, Licensing Program Analyst (LPA), Murial Han conducted a 10-day complaint visit. Upon entrance, LPA met with Medication Technician, Ivy Hautea and explained the purpose of the visit. An additional Medication Technician, Authur Santos and the Manager, Judith MaCalisang arrived momentarily and assisted with the visit. Regarding to the allegation of- staff are not maintaining a complete record for residents, the reporting party stated that the doctors have observed the Medication Administration Records (MARs) for resident #1 (R1) and resident #2 (R2) were incomplete or missing altogether. As part of the investigation, LPA reviewed the MARs for R1 and R2 and interviewed facility's staff members. Based on the documents provided, LPA observed many omissions on R1 and R2's MARs for May and July, 2024 on different shifts and there was no explanations as to why the medication was not administered. Substantiatedthe state’s words, verbatim · CDSS document, Jul 23, 2024 · control 14-AS-20240716115017
Apr 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20232 state visits · 2 documents
Dec 22, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 12, 2023Complaint investigation reportUnfounded

Allegation investigated: - Facility is in financial distress.

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to investigate further the allegations received and deliver findings. LPA met with assistant administrator April Pacaldo and explained the purpose of today's visit. During the course of the investigation LPA conducted interviews, reviewed documents, and made observations through out the facility. Documents reviewed showed that bills, pay checks, and the facility as a whole has enough money to operate. Statements reviewed showed the incoming and outgoing items paid out as part of the facility operation. This allegation is unfounded. This agency has investigated the complaint alleging, Facility is in financial distress. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Unfoundedthe state’s words, verbatim · CDSS document, Dec 12, 2023 · control 14-AS-20230308102358
Beside homes the same size
Type A citations5typical 1
Type B citations5typical 1
Substantiated complaints11typical 2
Total complaints11typical 7
State visits on file35typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2020.
Year-by-year trend
YearVisitsDocumentsSubstantiated20262202025101222024911420235602022220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$6,000$9,000 /mo
our estimate — San Mateo County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →

What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (650) 755-0411

Is A & J Assisted Living Facility licensed?

Yes — A & J Assisted Living Facility is a licensed residential care home for the elderly (RCFE) in Daly City (San Mateo County): California license #415601066, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 53 residents. State records list 33 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated March 26, 2026, appears in the inspection record on this page.

Can A & J Assisted Living Facility care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists A & J Assisted Living Facility with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (53) NON-AMBULATORY, OF WHICH (5) MAY BE BED-RIDDEN. APPROVED HOSPICE WAIVER FOR (5).

How much does A & J Assisted Living Facility cost?

California's public licensing record does not include A & J Assisted Living Facility's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Mateo County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does A & J Assisted Living Facility accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at A & J Assisted Living Facility through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in San Mateo County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

53 of 53 beds occupied (100%) when the state visited on September 3, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for A & J Assisted Living Facility?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 35 state visits and 33 dated documents since 2022 for A & J Assisted Living Facility; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 3, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

12 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility has pests
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On September 3, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, facility has pests, according to the reporting party, the facility has mice and there are mice droppings in residents bedrooms and in the resident's drawers. During the visit, LPA interviewed staff, observed residents rooms and reviewed documents. LPA observed mouse traps in four resident rooms. According to staff, there were mice droppings in three resident rooms, however has been cleaned by housekeeping. According to the administrator, the pests started coming when the facility did not have garbage picked up from the facility for 3 weeks. Based on the pest-control invoices provided, the facility hired a third party pest control vendor, Orkin who has been coming to the facility once a week to inspect and service the facility. However, despite pest control coming tCDSS inspection report, September 3, 2025 · control 14-AS-20250827123554
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not seek medical attention for resident. Staff mismanages resident's medications.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On August 26, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, staff did not seek medical attention for resident, according to the reporting party, Resident 1 (R1) was complaining of pain (unsure duration of pain) and Staff 1 (S1) was aware of R1’s pain, however did not seek medical attention for R1. During the visit, LPA interviewed staff and R1. According to 3/3 staff interviewed, they were not aware of R1 complaining of any pain. According to S1, when notified of R1's pain by third party individual, S1 checked on R1 and asked if R1 needed to go to the hospital or if R1 needed pain medication, however R1 refused. S1 continued to check on R1 until he/she was sent to the hospital. According to R1, he/she was in pain for approximately 6 days, however did not notify any staff of his/her pain. (Continue to 9099C) UnsubstantiatedCDSS inspection report, August 26, 2025 · control 14-AS-20250821094037
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff touched resident inappropriately
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On May 14, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver the findings for the above allegation. LPA met with Assistant Administrator, Grabriel Mendoza and explained the purpose of the visit. Regarding the allegation, staff touched resident inappropriately, according to the reporting party, Resident 1 (R1), there has been two separate incidents where Staff 1 (S1) inappropriately touched R1's private parts. During the invesitgation, the Department reviewed R1's file, interviewed residents and staff. According to R1, during the evenings while S1 would change R1’s diaper, S1 used the palm of his/her hand to rub R1’s private part three separate times, however there were no witnesses the first two time and the third time there was another staff member (S2) present. According to S1 and S2, he/she denies this allegation. S2 indicated that R1 requires two staff assist as R1 is bedridden. In addition, S2 indicated that indicated R1 oftenCDSS inspection report, May 14, 2025 · control 14-AS-20241107162441
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not ensure that facility was free from pests. Facility is unkempt. Facility is malodorous. Staff do not provide adequate laundry service.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On January 17, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver findings for the above allegations. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, staff did not ensure that facility was free from pests, according to the reporting party, on 10/02/2024 it was observed mice was in the facility and reporting party reported it to the administrator. During the investigation, LPA toured the facility and reviewed the pest control invoices. During the visit, LPA observed cockroaches on Resident 1’s (R1’s) food and in R1’s bag of personal belongings. LPA observed 2 mice run from one side of the room to the other as R1 was picking up his/her blanket. Based on the pest-control invoices and services provided, the facility hired a third party pest control vendor in September who comes to the facility twice a month to inspect and service the facility. However, despite pest control comCDSS inspection report, January 17, 2025 · control 14-AS-20241011094829

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff mismanaged resident's medication. Staff did not ensure centrally stored medication was inaccessible to residents
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On December 26, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver findings for the above allegations. LPA met with Licensee, Juliet Pacaldo and Administrator, Paula Madrigal and explained the purpsose of the visit. Regarding the allegation, staff mismanaged resident's medication, according to the reporting party, medication list provided by staff had incorrect dosage listed for resident's Trazodone. The reporting party indicated, Resident 1 (R1) is prescribed 75mg of Trazodone once daily at bedtime, and facility med list had it listed incorrectly as 50 mg daily at bedtime. During the investigation, LPA reviewed R1's file, R1's medication administration record (MAR), and R1's medication list. Based on the MAR and medication list reviewed, it indicates that R1 is being provided a 50mg tablet of Trazodone by mouth at bedtime, however based on R1's medication's observed and doctor's order, R1 is actually receiving 75mg of Trazodone whiCDSS inspection report, December 26, 2024 · control 14-AS-20241219201154
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not ensure centrally stored medication was locked and inaccessible to residents
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On October 30, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Paula Madrigal and explained the purpose of the visit. Regarding the allegation, staff did not ensure centrally stored medication was locked and inaccessible to residents, according to the reporting party, it was observed that the nurses' station gate was wide open with a clear view and access to residents' medication bottles. In addition, the reporting party indicated that the gate remained unlocked and open for 5-10 minutes until it was brought to a staff members attention. During the visit, LPA interviewed staff and observed the nurses' station on the first and second floor. Based on observations, LPA observed nurses' station gate on the first floor open and medication unlocked and accessible to residents. Medication bottles, medication in bubble packs, medication for destruction, and other prescribed medications were observed on top of theCDSS inspection report, October 30, 2024 · control 14-AS-20241025084857
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are not ensuring resident is taking medication as prescribed.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On July 23, 2024, Licensing Program Analyst (LPA), Murial Han conducted a 10-day complaint visit. Upon entrance, LPA met with Medication Technician, Ivy Hautea and explained the purpose of the visit. Momentarily, Medication Technician, Authur Santos and the Manager, Judith MaCalisang arrived and assisted with the visit. Regarding to the allegation of- staff are not ensuring resident is taking medication as prescribed, the reporting party stated resident #1 (R1) disclosed that staff has been providing medication four times a day but he/she been only taking two pills and storing the other two pills. As part of the investigation, LPA interviewed the facility manager who stated that R1 is no longer residing at the facility and acknowledged that sometimes staff leaves resident's medications on resident's trays instead of ensuring all the medication is taken by the residents. In addition, the facility manager stated that the facility is working with the staff to improve the medication adminiCDSS inspection report, July 23, 2024 · control 14-AS-20240718152306
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are not maintaining a complete record for residents.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On July 23, 2024, Licensing Program Analyst (LPA), Murial Han conducted a 10-day complaint visit. Upon entrance, LPA met with Medication Technician, Ivy Hautea and explained the purpose of the visit. An additional Medication Technician, Authur Santos and the Manager, Judith MaCalisang arrived momentarily and assisted with the visit. Regarding to the allegation of- staff are not maintaining a complete record for residents, the reporting party stated that the doctors have observed the Medication Administration Records (MARs) for resident #1 (R1) and resident #2 (R2) were incomplete or missing altogether. As part of the investigation, LPA reviewed the MARs for R1 and R2 and interviewed facility's staff members. Based on the documents provided, LPA observed many omissions on R1 and R2's MARs for May and July, 2024 on different shifts and there was no explanations as to why the medication was not administered. SubstantiatedCDSS inspection report, July 23, 2024 · control 14-AS-20240716115017

2023

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewed- Facility is in financial distress.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to investigate further the allegations received and deliver findings. LPA met with assistant administrator April Pacaldo and explained the purpose of today's visit. During the course of the investigation LPA conducted interviews, reviewed documents, and made observations through out the facility. Documents reviewed showed that bills, pay checks, and the facility as a whole has enough money to operate. Statements reviewed showed the incoming and outgoing items paid out as part of the facility operation. This allegation is unfounded. This agency has investigated the complaint alleging, Facility is in financial distress. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. UnfoundedCDSS inspection report, December 12, 2023 · control 14-AS-20230308102358
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewed- Staff are unable to adequately communicate with residents - Staff do not meet resident's needs - Staff do not treat residents with dignity and respect - Food service is poor - Facility is in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Based on observations and interviews with clients and staff, these allegations are determined to be unsubstantiated. Even though English is not the first language spoken by most staff, it is not evident that they are not able to communicate with clients. Staff confirmed that they are following facility management's directive that staff speak English whenever clients are present. Emergency signal system was inspected and tested as operable during past visits. First floor rooms have battery operated pendants that transmit an audible alert to the nurses station. Whoever is at the nurses station will look for and notify the assigned caregiver; there is no walkie talkie or pager. Second floor rooms have a hard wired system that sends an audible alert to a central location as well as turning on a light above the room door, visible in the hallway. Because there is no report, log or record of who called for assistance, nor when, it cannot be determined if clients' needs were not met by staff wCDSS inspection report, April 25, 2023 · control 14-AS-20200617104022
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewed- Staff medically restrain a resident - Residents wandered away from facility - Facility grounds are in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order close the investigation regarding the allegations referenced above. LPA met with licensee Juliet Pacaldo and explained the purpose of today's visit. During the investigation LPA conudcted interviews and made observations of the facility buidling and grounds. LPA could not prove or disporve the exact residents who allegedly wandered from the facility. Many residents are able to leave the facility on their own. In regards to facility grounds in disprepair, this is in regards to trash cans the faciltiy provided to residents located outside of the facility so they don't litter. It was found that the trash cans were also being utilized by the public without facility approval so this caused them to overflow. The facility in turn removed the trash cans to prevent the overflow from happening. Continued on next page... UnsubstantiatedCDSS inspection report, March 13, 2023 · control 14-AS-20220902084723

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 35 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
5
typical for this size: 1
Type B citations
5
typical for this size: 1
Substantiated complaints
11
typical for this size: 2
Total complaints
11
typical for this size: 7
State visits on file
35
typical for this size: 19
See the full inspection record on the state's site →

Who runs A & J Assisted Living Facility?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Pacaldo Llc, who operates 4 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

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(650) 755-0411
What isn't in the state record

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