Portola Gardens is a residential care home for the elderly (RCFE) in San Francisco, San Francisco County, California — state license #385601045, licensed for 132 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 34 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 7, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 41 times and filed 34 documents. The most recent is a complaint investigation report, dated April 7, 2026.
The state's published file for this home includes 13 documents with transcribed findings, dated August 25, 2021 to September 5, 2025. 13 of the 13 carry the state's recorded outcome word: “Substantiated” (4), “Unfounded” (2), “Unsubstantiated” (7). 13 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 13 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 5, 2025Unsubstantiated
Allegation investigated: - Staff are not meeting resident's medical needs. - Staff isolates resident. - Resident is not provided with adequate dining accommodations.
THIS IS AN AMENDED REPORT FROM AN ORIGINAL REPORT DATED 09/05/2025. On 11/04/2025, Licensed Program Analyst (LPA) Yi Sam Jian arrived at the facility to deliver an amended copy of LIC9099. LPA met with administrator Gregory Bogart and explained the purpose of the visit. During the visit on 09/05/2025, LPA interviewed R1’s emergency contact, and collected documents. Regarding the allegation that the staff are not meeting resident's medical needs. Interviews with both the R1 and R1’s personal friend revealed conflicting and contradictory informations, indicating that the reported issues were related to an external medical center and a different facility, not the current facility. Continued onto LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 5, 2025 · control 14-AS-20250430161305
Jul 18, 2025Substantiated
Allegation investigated: -Resident was not accorded dignity in their relationship with staff and other residents
On 07/18/2025 Licensing Program Analysts (LPAs) Yi Sam Jian met with staffing coordinator, Lea Salazar, to conduct a complaint investigation. Purpose of visit explained. Administrator, Gregory Bogart arrived later during the visit. LPA gathered information relevant to allegations. LPA conducted staff interviews. Regarding the allegation that Resident was not accorded dignity in their relationship with staff and other residents, multiple staff confirmed the comment was made and found it inappropriate. Staff's comment and lack of understanding regarding resident dignity and privacy policies constitute a violation of residents’ personal rights. Based on interviews and file reviews during the course of the investigation it was determined that the preponderance of evidence standard has been met, therefore the allegations above are found to be SUBSTANTIATED. The deficiency is cited in accordance with California Code of Regulations, Title 22 Division 6, Chapter 8 and is noted on the attachedthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 14-AS-20250502104955
Jul 18, 2025Unsubstantiated
Allegation investigated: Facility did no allow residents to have visits
On 07/18/2025 Licensing Program Analysts (LPAs) Yi Sam Jian met with staffing coordinator, Lea Salazar, to conduct a complaint investigation. Purpose of visit explained. Administrator, Gregory Bogart arrived later during the visit. LPA gathered information relevant to allegations. LPA conducted resident interview. Regarding the allegation that the facility did not allow residents to have visits, no evidence was found to support this claim beyond the reporting party’s statement. All other resident interviews indicated that visitation was not denied. The Department has investigated the above allegations. The allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Report is reviewed with administrator and a copy is provided. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 14-AS-20250603154003
May 28, 2025Unsubstantiated
Allegation investigated: Staff did not ensure a comfortable environment was provided for residents.
On 05/28/2025, Licensing Program Analyst (LPA) Yi Sam Jian conducted an unnannounced 10-day complaint visit. LPA met with administrator, Gregory Bogart, and Health and Wellness Director, Navpreet Kaur, LPA explained the purpose of the visit. During the visit, LPA interviewed staffs, and collected documents. Regarding staff did not ensure a comfortable environment was provided for residents. The reported noise was temporary and related to essential maintenance work during the installation of a sprinkler system. Earplugs were provided to residents to reduce any discomfort, and measures to mitigate the impact were reviewed. No verified harm was reported, no evidence of residents requiring medical attention, and no additional formal complaints were found. The Department has investigated the above allegations. The allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not othe state’s words, verbatim · CDSS document, May 28, 2025 · control 14-AS-20250523093321
Apr 24, 2025Substantiated
Allegation investigated: Staff engaged in inappropriate sexual behavior in resident's room. Facility staff are not meeting resident's hygiene needs.
On 04/24/2025, Licensed Program Analyst (LPA) Yi Sam Jian arrived at the facility to deliver an amended copy of LIC9099. LPA met with administrator Greg Bogart and explained the purpose of the visit. Regarding the allegation that Staff engaged in inappropriate behavior in resident's room, the department was provided with video evidence showing a female staff lowering her pant in the presence of a male staff while inside the resident’s room. Regarding the allegation that facility staff was not meeting the resident’s hygiene needs: The Service Plan dated 12/06/2024 indicates that the resident was to receive full assistance with bathing on a daily basis. No shower assistance was logged on 12/06/2024-12/07/2024. Based on interviews and document review during the course of the investigation, the department determined that the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. The deficiency is cited in accordance with California Cthe state’s words, verbatim · CDSS document, Apr 24, 2025 · control 14-AS-20241205100317
Apr 24, 2025Substantiated
Allegation investigated: -Resident sustained injury due to lack of supervision. -Facility failed to conduct reappraisal of resident after significant change in resident's physical, mental, cognitive, behavioral, or functional condition.
On 04/24/2025, Licensed Program Analyst (LPA) Yi Sam Jian arrived at the facility to deliver conclusionary finding for this complaint received by the Department on 01/24/2025. LPA was greeted by administrator Greg Bogart and explained the purpose of the visit. Regarding the allegation that Resident sustained injury due to lack of supervision, client’s care, supervision and services were not adjusted in December 2024 to prevent harm to other client, despite documented incidents of client exhibiting harm toward staffs in December 2024. Regarding the allegation that facility failed to conduct reappraisal of resident after significant change in resident's physical, mental, cognitive, behavioral, or functional condition, client was not reappraised after documented incidents of exhibiting harm to staffs. Based on interviews and file reviews during the course of the investigation it was determined that the preponderance of evidence standard has been met, therefore the allegations above are fothe state’s words, verbatim · CDSS document, Apr 24, 2025 · control 14-AS-20250124101153
Mar 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 18, 2024Unsubstantiated
Allegation investigated: Staff are sleeping at the facility.
On January 18, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unnannounced complaint visit to deliver findings for the above allegation. LPA met with Administrator, Greg Bogart and explained the purpose of the visit. Regarding the allegation staff are sleeping at the facility, according to the reporting party, two staff members on NOC shift have been sleeping in chairs at the facility during their shifts. During the visit, LPA interviewed administrator, assistant administrator, staff and residents. The administrator and the assistant administrator indicated that they have not heard or observed staff sleeping during NOC shift, however they indicated if staff choose to sleep during their (unpaid) 30-minute lunch then it's their decision. Based on 3 staff and 5 residents interviewed, they have not observed or heard of NOC shift staff sleeping during their shift. Although the above allegation may have happened or are valid, there is no evidence to prove the alleged violathe state’s words, verbatim · CDSS document, Jan 18, 2024 · control 14-AS-20231227095941
Jan 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2023Unsubstantiated
Allegation investigated: - Staff did not ensure a resident consumed an appropriate amount of fluids while in care - Staff did not ensure the residents were properly fed while in care - Staff did not meet the residents hygiene needs - Staff did not address a resident's change in medical condition - Staff did not follow infection control procedures
On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to investigate the allegations received and deliver findings on the allegations. LPA met with administrator assistant Lea Salazar and explained the purpose of today's visit. During the course of the investigation interviews were conducted, pertinent resident documents are reviewed, and facility observations are made. It is discovered that there is contradicting information in regards to the allegations received versus what the facility was able to provide via interviews, observations made, and documentation. LPA is unable to prove whether the allegations took place or not due to the conflicting information. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstthe state’s words, verbatim · CDSS document, Sep 29, 2023 · control 14-AS-20230327163312
Aug 30, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
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Is Portola Gardens licensed?
Yes — Portola Gardens is a licensed residential care home for the elderly (RCFE) in San Francisco (San Francisco County): California license #385601045, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 132 residents. State records list 34 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 7, 2026, appears in the inspection record on this page.
Can Portola Gardens care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Portola Gardens with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER;58 AMBULATORY, 74 NON-AMBULATORY; OF WHICH 14 MAY BE BEDRIDDEN; HOSPICE CARE WAIVER APPROVED FOR 18. NEW MANAGEMENT COMPANY PORTOLA MGMT BSD LLC EFFECTIVE 03/10/2026.
How much does Portola Gardens cost?
California's public licensing record does not include Portola Gardens's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Portola Gardens accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Portola Gardens through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Francisco County →Assisted living on Medi-Cal in California →See the DHCS list →
97 of 104 beds occupied (93%) when the state visited on September 5, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Portola Gardens?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 41 state visits and 34 dated documents since 2021 for Portola Gardens; 13 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 5, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 41 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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