Buena Vista Manor House is a residential care home for the elderly (RCFE) in San Francisco, San Francisco County, California — state license #380540203, with a licensed capacity of 87, listed as closed, licensee initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated January 29, 2026 — published below in full, verbatim and unscored.

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Buena Vista Manor House

The state record lists this licence as “Closed, Licensee Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 87 residents · San Francisco, CA · San Francisco County
Closed in state recordWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #380540203, held since 1990 · read from the California state record on August 2, 2026 ·See on State Site →
399 Buena Vista East · San Francisco, San Francisco County
Phone
(415) 863-1721
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 87 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 5 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. ALL MAY BE NON-AMBULATORY. LICENSEE SUBJECT TO TERMS AND CONDITIONS OF HOSPICE WAIVER FOR FIVE (5) RESIDENTS.State service designation985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 16 times and filed 15 documents. The most recent is a facility evaluation report, dated January 29, 2026.

Most recent state visit
January 29, 2026
Occupancy at the July 9, 2025 visit
69 of 87 beds

The state's published file for this home includes 3 documents with transcribed findings, dated March 29, 2022 to July 9, 2025. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 7 of 15 documentsFull record on the state’s site →
20261 state visit · 1 document
Jan 29, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20254 state visits · 5 documents
Dec 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 2, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Lack of supervision resulting resident falling off bed

On 7/9/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, David Wall. LPA toured the facility, interviewed Executive Director, reviewed resident records and made observations during the course of the investigation. Complaint alleges lack of supervision resulting in resident (R1) falling off bed. Upon review of resident records R1 had previously ambulated with the use of a walker. On 4/7/2025, (R1) had been prescribed a wheelchair for fall prevention. The response to the change of condition was prior to the alleged event. In addition, Executive Director indicated that further fall prevention items including lowered bed frame and fall mats implemented. During multiple visits and facility tours, LPA observed a sufficient amount of caregiver staff and additional support staff on each floor. Continued onto LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2025 · control 14-AS-20250410115703
Jul 9, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20241 state visit · 1 document
Oct 25, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations1typical 1
Substantiated complaints1typical 2
Total complaints2typical 7
State visits on file16typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 1990.
Year-by-year trend
YearVisitsDocumentsSubstantiated202611020254502024110202322020224412021230
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$6,000$9,000 /mo
our estimate — San Francisco County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Buena Vista Manor House licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Buena Vista Manor House in San Francisco (San Francisco County), California license #380540203, as “Closed, Licensee Initiated, formerly licensed for 87 residents. State records list 15 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated January 29, 2026, appears in the inspection record on this page.

Can Buena Vista Manor House care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Buena Vista Manor House with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. ALL MAY BE NON-AMBULATORY. LICENSEE SUBJECT TO TERMS AND CONDITIONS OF HOSPICE WAIVER FOR FIVE (5) RESIDENTS.

How much does Buena Vista Manor House cost?

California's public licensing record does not include Buena Vista Manor House's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Buena Vista Manor House accept Medi-Cal or the Assisted Living Waiver?

Buena Vista Manor House is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

69 of 87 beds occupied (79%) when the state visited on July 9, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Buena Vista Manor House?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 16 state visits and 15 dated documents since 2021 for Buena Vista Manor House; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 9, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

3 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLack of supervision resulting resident falling off bed
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 7/9/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, David Wall. LPA toured the facility, interviewed Executive Director, reviewed resident records and made observations during the course of the investigation. Complaint alleges lack of supervision resulting in resident (R1) falling off bed. Upon review of resident records R1 had previously ambulated with the use of a walker. On 4/7/2025, (R1) had been prescribed a wheelchair for fall prevention. The response to the change of condition was prior to the alleged event. In addition, Executive Director indicated that further fall prevention items including lowered bed frame and fall mats implemented. During multiple visits and facility tours, LPA observed a sufficient amount of caregiver staff and additional support staff on each floor. Continued onto LIC9099-C UnsubstantiatedCDSS inspection report, July 9, 2025 · control 14-AS-20250410115703

2022

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedMedication logs are not adequately documented.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 4/28/2022, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the findings of complaint # 14-AS-20220112101835. LPA Han was properly screen at the front entrance. LPA Han met with administrators, Angelina Guzman, and Hazel Castro and explained the purpose of the visit. Regarding medication logs are not adequately documented, according to the Medication Technicians (Med Techs), they prepare the medication in a plastic bag with resident's information on it for the caregivers to give it to the residents. After the medications are given, the caregivers return the plastic bags and the Med Techs retrieve the plastic bags, and document it in the resident's Electronic Medication Administration Record accordingly. In regards to documentation of the PRN (as needed) medication, when a resident requests for their PRN medication, if Med Techs are at the facility, they will prepare it, give it to resident and document it in the resident's Electronic Medication ReCDSS inspection report, April 28, 2022 · control 14-AS-20220112101835
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not adequately trained. Medications are not being administered to residents according to physician's instructions.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
/28/22- This report has been amended on this date after superviosor's review. On 3/29/2022, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the findings of complaint # 14-AS-20220112101835. LPA Han was properly screen at the front entrance. LPA Han met with administrators, Angelina Guzman, Hazel Castro, Co-administrator, David Wall and explained the purpose of the visit. Regarding to allegation of- staff are not adequately trained, LPA Han interviewed the administrator who denied the allegation and stated that the facility provided in-services to staff on assisting residents with their medications. After the in-services, each staff was given an exam and if they passed the exam, they were presented with a certificate of completion and if they failed, they have to retake the exam. LPA interviewed 8 facility staff on different shifts and all of them validated that they were trained, they passed the exam and they were presented with a certificate of comCDSS inspection report, March 29, 2022 · control 14-AS-20220112101835

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 16 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
2
typical for this size: 7
State visits on file
16
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(415) 863-1721
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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