Carroll's Residential Care is a residential care home for the elderly (RCFE) in El Cajon, San Diego County, California — state license #374604690, licensed for 144 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 20 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated July 13, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 23 times and filed 20 documents. The most recent is a facility evaluation report, dated July 13, 2026.
The state's published file for this home includes 12 documents with transcribed findings, dated August 8, 2023 to April 23, 2025. 12 of the 12 carry the state's recorded outcome word: “Unsubstantiated” (12). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Unsubstantiated
Allegation investigated: Staff are financially abusing client in care Facility is failing to meet the needs of client
Licensing Program Analysts (LPA) Angelica Boyles conducted an unannounced visit to deliver investigative findings regarding the above-mentioned allegations. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Assistant Administrator Sarita Mendoza. The Department’s investigation consisted of interviews with staff, residents, and outside sources, records review of relevant documents pertinent to this investigation, and LPA observations. On January 14, 2025, it was alleged that the facility staff were financially abusing Resident #1 (R1) [See LIC811 Confidential Name List for a description of select person identifiers used in this report] and facility staff were failing to meet R1's needs. (Continued on 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 23, 2025 · control 08-AS-20250114160512
Feb 19, 2025Unsubstantiated
Allegation investigated: Staff did not ensure residents were seen by a physician Staff are threatening resident
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit regarding the above-mentioned allegations. LPA was allowed entry by Brian Meyers, Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint with the Administrator and delivered findings. This report is updated for July 29, 2024, when LPA conducted additional interviews. Staff 1 (S1): S1 stated that on the day of the incident, they witnessed Resident 1 (R1) enter a room, visibly upset, and yelling about not seeing a doctor. S1 noted that the Administrator told R1, "Not now, I'm in a meeting, and I'll speak with you when I'm done." R1 continued to express frustration. The Administrator asked R1 to leave, assuring they would discuss the issue later. R1 left the room upset but was calm after the Administrator spoke to them that afternoon. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 08-AS-20240611143909
Feb 19, 2025Unsubstantiated
Allegation investigated: Staff do not prevent residents from smoking in prohibited areas
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit regarding the above-mentioned allegations. LPA was allowed entry by Sarita Mendoza, Administrator Assistant. LPA identified herself and disclosed the purpose of the visit and elements of the complaint with the Administrator Assistant and delivered findings. The facility has designated areas for smoking with no smoking signs posted in areas not deemed as designated. Observation of the facility did not reveal residents smoking in areas not designated for smoking. The facility policy addressed smoking in designated areas only. On July 29, 2024, while conducting an Annual 1-year Visit. No residents were observed smoking in non-designated areas. Residents were on the second patio away from the dining hall in the designated smoking area. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 08-AS-20240607145040
Nov 13, 2024Unsubstantiated
Allegation investigated: Licensee did not keep facility free of insects.
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit regarding the above-mentioned allegation. LPA was allowed entry by Brian Meyers, Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint with Brian Meyers and Sarita Mendoza, Administrative Assistant. The Department investigated the above-listed complaint allegation. The investigation consisted of a tour of the facility, interviews with staff, and residents, and a records review, including other relevant evidence pertinent to this investigation such as the Pest Control maintenance contract agreement and Inspection Reports. On November 4, 2024, Community Care Licensing (CCL) received a complaint alleging that the Licensee did not keep the facility free from insects. The facility has had a service contract with Orkin since 2002 for monthly pest control treatment with previous treatments on September 24, 2024, and October 29, 2024 {Continued on 9099C} Unsubstantiathe state’s words, verbatim · CDSS document, Nov 13, 2024 · control 08-AS-20241104154720
Oct 10, 2024Unsubstantiated
Allegation investigated: - Facility failed to safeguard resident belongings
Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to deliver investigative findings regarding the above-mentioned allegation. LPA identified herself and was granted entry by Assistant Administrator Sarita Mendoza. LPA stated the purpose of the visit and reviewed the findings of the complaint with Assistant Administrator Mendoza. The Department’s investigation consisted of interviews with staff, residents, and outside sources, records review of relevant documents pertinent to this investigation, and LPA observations. On June 13, 2024, it was alleged that the facility staff failed to safeguard the resident’s belongings. It was specifically alleged that resident #1’s (R1) belongings were being stolen from resident #2 (R2). Interview with resident #1 said that they have missing belongings that resident #2 took from their room. LPA was able to interview residents whose statements conflicted. According to R1, they said R2 stole their cigarettes, lighters,the state’s words, verbatim · CDSS document, Oct 10, 2024 · control 08-AS-20240613144119
Jul 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 12, 2024Unsubstantiated
Allegation investigated: Staff did not ensure residents were seen by a physician Staff are threatening resident
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit regarding the above-mentioned allegations. LPA was allowed entry by Brian Meyers, Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint with the Administrator and delivered findings. On June 12, 2024, the Department investigated the above-listed complaint allegations. The investigation consisted of a tour of the facility and interviews with staff and resident. Resident 1 (R1) admitted that they were at fault for not staying in line to see the physician. R1 also admitted that they were upset when they went into the office to talk to the Administrator who knew nothing about the appointment for seeing the physician. R1 stated they went to calm down and spoke with the Administrator later the same day to resolve the issue. The Administrator was in a meeting when R1 entered the office screaming and using profanity. R1 was told that the disrespect would not be tolerthe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 08-AS-20240611143909
Jun 12, 2024Unsubstantiated
Allegation investigated: Staff do not prevent residents from smoking in prohibited areas
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit regarding the above-mentioned allegation. LPA was allowed entry by Brian Meyers, Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint with the Administrator and delivered findings. On June 12, 2024, the Department investigated the above-listed complaint allegation. The investigation consisted of a tour of the facility and interviews with staff and residents. The facility has designated areas for smoking with no smoking signs posted in areas not deemed as designated areas. Observation of the facility did not reveal residents smoking in areas not designated for smoking. Staff and residents interviewed have not seen smoking in areas not deemed smoking. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 08-AS-20240607145040
Mar 5, 2024Unsubstantiated
Allegation investigated: Facility plumbing is in disrepair.
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit to open a complaint and deliver findings regarding the above-mentioned allegation LPA was allowed entry by Sarita Mendoza, Assistant Manager. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Assistant Manager. On February 26, 2024, a complaint was received by the Department on Carroll's Residential Facility regarding the state of the plumbing in the facility,it claimed that the plumbing was in disrepair. On March 4, 2024, LPA spoke with the complainant who reported maintenance and housekeeping promptly addressed the issue and the plumbing was no longer a concern. Following the repair, complainant expressed satisfaction with the prompt response and resolution of the issue. They indicated that they were no longer concerned about the state of the plumbing in the facility and wished to withdraw their complaint. Continued on 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2024 · control 08-AS-20240226154315
Feb 13, 2024Unsubstantiated
Allegation investigated: Staff does not ensure residents receive mail correspondence in a timely manner
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit to open a complaint and deliver findings regarding the allegation mentioned above LPA was allowed entry by Bryan Meyers, Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Administrator. On February 7, 2024, an allegation was received by the Department that Carroll's Residential Care stated that staff does not ensure residents receive mail correspondence in a timely manner. LPA Hall interviewed the residents and staff members who may have witnessed or had relevant information regarding the incident and conducted a tour of the facility's mailroom. Allegation: Staff does not ensure residents receive mail correspondence in a timely manner. The mailroom had a posted signed of times mail is distributed which are Monday-Friday from 3:00 pm to 3:30 pm. LPA toured the mailroom and there was no evidence that mail had not been delivered to residents timely. Ththe state’s words, verbatim · CDSS document, Feb 13, 2024 · control 08-AS-20240207142842
Dec 12, 2023Unsubstantiated
Allegation investigated: Facility staff did not treat resident with diginity
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit to deliver findings regarding the above-mentioned allegation LPA was allowed entry by Sarita Mendoza, Assistant Manager. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Assistant Manager. On October 19, 2023, an allegation was made against Carroll's Residential Care regarding facility staff did not treat a resident with dignity by threatening to evict the resident for an unkempt room. LPA Hall interviewed the residents and staff members who may have witnessed or had relevant information regarding the incident. LPA reviewed relevant documentation, including resident care plans, and other relevant records. LPA observed the facility's operations, staff interactions with residents, and the overall environment. Continued on 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2023 · control 08-AS-20231019143629
Dec 12, 2023Unsubstantiated
Allegation investigated: Staff did not meet a resident's incontinence needs
Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit to open a complaint and deliver findings regarding the above-mentioned allegation LPA was allowed entry by Sarita Mendoza, Assistant Manager. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Assistant Manager. On December 8, 2023, an allegation was made against Carroll's Residential Care regarding the staff not meeting a resident's incontinence needs. LPA Hall interviewed the resident and staff members who may have witnessed or had relevant information regarding the incident. LPA reviewed relevant documentation, including resident care plans, and other relevant records. LPA observed the facility's operations, staff interactions with residents, and the overall environment. Continued on 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2023 · control 08-AS-20231208091532
Nov 13, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Carroll's Residential Care licensed?
Yes — Carroll's Residential Care is a licensed residential care home for the elderly (RCFE) in El Cajon (San Diego County): California license #374604690, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 144 residents. State records list 20 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated July 13, 2026, appears in the inspection record on this page.
Can Carroll's Residential Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Carroll's Residential Care with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 144 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 25.
How much does Carroll's Residential Care cost?
California's public licensing record does not include Carroll's Residential Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Carroll's Residential Care accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Carroll's Residential Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Diego County →Assisted living on Medi-Cal in California →See the DHCS list →
127 of 144 beds occupied (88%) when the state visited on April 23, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Carroll's Residential Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 23 state visits and 20 dated documents since 2023 for Carroll's Residential Care; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 23, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 23 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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