Casa Mahal is a residential care home for the elderly (RCFE) in Poway, San Diego County, California — state license #374604273, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 8, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 14 times and filed 12 documents. The most recent is a facility evaluation report, dated July 8, 2026.
The state's published file for this home includes 5 documents with transcribed findings, dated May 22, 2024 to October 29, 2025. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (2). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 29, 2025Substantiated
Allegation investigated: Staff handled resident in a rough manner.
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to conclude a complaint investigation and to deliver the finding regarding the above-mentioned allegation. LPA was greeted by Caregiver Nelia Ebuen, identified herself, and discussed the purpose of their visit.. LPA was later joined by Caregiver Myrna Arcelao. The Department’s investigation included staff and outside source interviews, and reviews of resident, staff, and outside source records. On October 15, 2025, Community Care Licensing (CCL) received a complaint that alleged staff (S1) handled a resident (R1) in a rough manner. A review of R1’s records revealed they were admitted to the facility in August of 2018, with a diagnosis of Dementia. Additional review of R1’s records dated January 9, 2021, also revealed R1 was non-ambulatory, confused, and had a history of wandering behavior. During LPA’s initial visit she visited R1 in their facility room. LPA observed R1 to be disoriented to place and time andthe state’s words, verbatim · CDSS document, Oct 29, 2025 · control 08-AS-20251015152339
Oct 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 31, 2025Unsubstantiated
Allegation investigated: Resident sustained a stage 2 pressure injury while in care. Resident's responsible party was not notified of change in condition. Staff do not meet resident's hygiene needs. Licensee did not follow physician's orders. Facility has insufficient staffing. Licensee does not provide adequate food service. Licensee does not offer any activities.
LPMII RA, Donna Teutschel, conducted a telephone interview with Theresa Frazier regarding the above allegations. Refer to complaint #08-AS-2021072110943 regarding same resident for additional interviews interviews and LPA observations. Allegation - Resident sustained a stage 2 pressure injury while in care. While it is established that R1 establised a stage 2 pressure injury on his coccyx as verified by R1's physician report dated 7/16/21, it was not determined that the pressure injury was caused by any staff neglect. Pressure injury was being treated by Unicare Home Health. Allegations - Resident's responsible party was not notified of change in condition;Staff do not meet resident's hygiene needs; Licensee did not follow physician's orders;Facility has insufficient staffing; Licensee does not provide adequate food service; Licensee does not offer any activities. Based upon interviews obtained there is insufficient evidence in support these allegations occurred. While R1 may have lostthe state’s words, verbatim · CDSS document, Jul 31, 2025 · control 08-AS-20210623111437
May 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2025Substantiated
Allegation investigated: Facility staff is sleeping during shift. Licensee did not follow universal precautions.
**This is an amended report*** Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA was welcomed by, identified themselves to, and discussed the purpose of their visit with Care GIver Teresita Duelayan. LPA Rodgers called Licensee Myrna Arecleo upon arrival to inform them of LPA Rodgers' presence and purpose in the facility, but they decided not to join the visit. On July 21, 2021, Community Care Licensing (CCL) received a complaint alleging that staff are sleeping during shift and the Licensee did not follow universal precautions. More specifically, staff had been seen sleeping in the chair while they were on shift in the facility, and for a period of time in July 2021, no symptom screening was conducted, temperature was not checked, and staff were not wearing any face covering. The Department’s investigation consisted of an unannounced facility visit, interviews with facility staff, outside sourcthe state’s words, verbatim · CDSS document, Apr 4, 2025 · control 08-AS-20210721101943
Jan 9, 2025Unsubstantiated
Allegation investigated: Licensee did not provide supporting care to meet the needs of the resident. Licensee did not safeguard resident's personal belonging.
**This is an amended report*** Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA was welcomed by, identified themselves to, and discussed the purpose of their visit with Care GIver Teresita Duclayan. LPA Rodgers called Licensee Myrna Arceleo upon arrival to inform them of LPA Rodgers' presence and purpose in the facility, but they decided not to join the visit. On July 21, 2021, Community Care Licensing (CCL) received a complaint alleging that the LIcensee did not provide supporting care to meet the needs of the resident and the licensee did not safeguard the resident's personal belongings. More specifically, the facility staff did not follow the orders given by the home health service provider regarding Resident #1 (R1), such as food service and turning R1 every two hours. Additionally, the facility staff kept the remote control to R1's personal TV.The Department’s investigation consisted of anthe state’s words, verbatim · CDSS document, Jan 9, 2025 · control 08-AS-20210721101943
May 22, 2024Substantiated
Allegation investigated: Staff administered a PRN without consulting a physician
Licensing Program Analyst Becky Kennedy concluded the investigation which began on 3/18/21. LPA Kennedy made an unannounced visit to the above facility today and met with Teresita Duclayan,caregiver. LPA advised them of the reason for today's visit and delivered the investigation findings on the above allegations. The investigation consisted of interviews with internal sources, a review of documents, and a tour of the facility. It was alleged that Resident 1 (R1) received PRN (As needed) medication without consulting a physician. Interviews with internal and external sources revealed that R1 was not able to express their needs for PRN medication. It was further revealed that facility staff would assist R1 using an inhaler when they displayed signs of breathing difficulty. Substantiatedthe state’s words, verbatim · CDSS document, May 22, 2024 · control 08-AS-20210308094715
Apr 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Casa Mahal licensed?
Yes — Casa Mahal is a licensed residential care home for the elderly (RCFE) in Poway (San Diego County): California license #374604273, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 8, 2026, appears in the inspection record on this page.
Can Casa Mahal care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Casa Mahal with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY LICENSED TO SERVE SIX (6) ELDERLY RESIDENTS, FIVE (5) OF WHOM MAY BE NON-AMBULATORY AND ONE (1) OF WHOM MAY BE BEDRIDDEN. HOSPICE WAIVER FOR FIVE (5) RESIDENTS HAS BEEN APPROVED.
How much does Casa Mahal cost?
California's public licensing record does not include Casa Mahal's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Casa Mahal accept Medi-Cal or the Assisted Living Waiver?
Casa Mahal is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on October 29, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Casa Mahal?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 12 dated documents since 2022 for Casa Mahal; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 29, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(858) 924-1136Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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