Meridian At Lake San Marcos, The

On 10/21/2025, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering investigative findings into the allegation listed above. The investigation consisted of interviews and records review. Information received alleged facility staff did not answer Resident #2 (R2)’s call button in a timely manner. Information received from R2 alleged Resident #1 (R1) was observed choking in the dining room on 9/21/2025. R2 activated their pendant, and it took Staff #1 (S1) approximately 5 to 10 minutes to arrive for assistance. Interviews conducted with S1 and R1 reported that R1 was not choking and reported that R1 was coughing. Interviews conducted with R1 and S1 further reported that R1’s diagnosis may cause R1 to cough and R1 was not requiring assistance. (Continue to LIC9099C) UnsubstantiatedRead the full finding— CDSS inspection report, October 21, 2025 · control 18-AS-20250923103316

On 10/21/2025, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering investigative findings into the allegation listed above. The investigation consisted of interviews. Information received alleged staff do not ensure adequate supervision is provided to residents in care as it was reported that Resident #1 (R1) observed an unknown male resident in R1’s room. A follow-up interview was conducted with the Reporting Party (RP) which divulged that RP is unsure if the allegation is true as R1 is confused at times often retelling incidents that have not occurred. Interviews conducted with Staff #1 (S1) and R1 reported that residents often wander in the common area’s of the facility but do not have knowledge of any residents wandering into R1’s rooms. (Continue to LIC9099C...) UnfoundedRead the full finding— CDSS inspection report, October 21, 2025 · control 18-AS-20250925082723

On 03/30/2025, the California Department of Social Services (CDSS) Community Care Community Care Licensing (CCL) Licensing Program Analyst (LPA) Socorro Leandro and LPA Wendy Gibbs conducted an unannounced subsequent complaint visit. LPA Leandro met with Memory Care Director, Melissa Sigala the purpose of the visit was explained, and LPA was granted entry to the facility. Unsubstantiated— CDSS inspection report, March 30, 2025 · control 18-AS-20230530163628

On 03/30/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent complaint visit to the facility listed above. LPA met with Memory Care Director, Melissa Sigala, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: On 10/26/2023, LPA Kathleen Banrasavong conducted an initial visit. The visit consisted of a facility tour, interiew with Administrator and review of facility record, and collected pertinent documents. During a subsequent visit conducted on 03/29/2025, LPA Gibbs toured the facility, interviewed Staff S4-S8, interviewed Residents R3-R7, and received copies of Staff S1 employee file. During today’s visit, LPA Gibbs interviewed Staff S9 and S10 and interviewed Resident R8-R12. The investigation revealed: SubstantiatedRead the full finding— CDSS inspection report, March 30, 2025 · control 18-AS-20231020143409

On 03/30/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent complaint visit to the facility listed above. LPA met with Memory Care Director, Melissa Sigala, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: On 06/16/2023, LPA Chinwe Nwogene conducted an initial visit. The visit consisted of a facility tour, review of facility record, and collected pertinent documents. During a subsequent visit conducted on 03/29/2025, LPA Gibbs toured the facility, interviewed Staff S4-S8, interviewed Residents R3-R7, and received copies of Staff S1 employee file. During today’s visit, LPA Gibbs interviewed Staff S9 and S11 and interviewed Resident R8-R12. UnsubstantiatedRead the full finding— CDSS inspection report, March 30, 2025 · control 18-AS-20230609171027

On 2/25/2025, Licensing Program Analyst (LPA) Janette Romero made an unannounced visit to the facility to deliver findings regarding the above allegations. LPA met with Administrator, Amy Banaga who was informed of the purpose of the visit. It was alleged from approximately October 2022 to April 2023 all meals were served cold and often not cooked to temperature. LPA conducted an interview with Facility Cook (FC), David Padilla who reported being present during the alleged incident timeframe. FC reported all meals are prepared and cooked in the club house kitchen located near the Caprese Dining Room (CDR). FC reported hot foods are placed in food warmers and transported to the Assisted Living (AL) and Memory Care Units (MCUs) where they are then transferred onto industrial steamtables. FC added the steamtables keep the foods hot until facility servers plate and serve the food to the residents. FC reported most resident meals are cooked to order and at a specific safe minimum internal tRead the full finding— CDSS inspection report, February 25, 2025 · control 18-AS-20230403114528

Licensing Program Analyst (LPA), Kathleen Banrasavong made an unannounced visit to the facility to deliver findings on a complaint investigation regarding the allegations listed above. LPA met with Administrator, Amy Banaga and explained the purpose of the visit and the elements of the allegations. LPA Banrasavong conducted the investigation which consisted of observations, interviews with staff members and residents, and record review. LPA was unable to interview S1 as LPA was unable to obtain contact. On 01/24/2024, Community Care Licensing (CCL) received a complaint that alleged staff financially abused resident. It was reported that a facility staff member stole $900 from a resident (R1). In regards to the allegation that facility staff financially abused resident, Resident 1 (R1) stated that they got a notification from their bank about a withdrawal of $900. R1 stated that they did not authorize that amount. R1 notified Administrator, Amy Banaga of the unauthorized withdrawal. R1Read the full finding— CDSS inspection report, February 26, 2024 · control 18-AS-20240124163406

On 01/24/2024, Community Care Licensing (CCL) received a complaint that alleged the facility failed to report financial abuse to Licensing. During the course of the investigation, LPA interviewed the Administrator, Amy Banaga. Banaga stated that she submitted the Unusual Incident/ Injury Report to the Regional Office. Administrator indicated that the incident occurred on 01/17/2024 and it was reported on 01/17/2024. LPA reviewed the serious incident report that was submitted to the regional office. LPA reviewed the facility log of serious incident reports and the serious incident report was not logged. However, it is unreasonable to state that the facility did not report the incident. There are currently no concerns regarding the facility reporting incident to the regional office. Based on LPA’s observation, interview conducted, and record reviews, the preponderance of evidence shows that the allegations that facility failed to report financial abuse to Licensing. The Department has foRead the full finding— CDSS inspection report, February 26, 2024 · control 18-AS-20240124163406

On 7/27/2023, Licensing Program Analyst (LPA), Chinwe Nwogene conducted an unannounced visit to conclude the complaint investigation into the allegation listed above. LPA met with Executive Director, Ferlina McBride. During the investigation, LPA interviewed staff and prospective resident. Regrading the allegation “Staff did not issue refund to prospective resident”, LPA interviewed staff who stated in 2018, prospective resident paid $4000 as down deposit to reserve an apartment. Staff stated in March 2023, prospective resident contacted facility and requested for a refund. Staff stated an email was sent to corporate office to issue the refund. Staff stated a refund of $4000 in form of a check #14800 was mailed out to resident on 5/12/2023. Staff stated facility does not know why it took corporate office time to process the refund. On 6/16/2023, LPA was able to confirm with prospective resident that the refund was received. Based on LPA’s interview with staff and prospective resident tRead the full finding— CDSS inspection report, July 27, 2023 · control 18-AS-20230509120720

On 5/16/2023, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation. LPA met with Executive Director, Ferlina McBride who was informed of the purpose of the visit. At the time of visit, LPA interviewed staff, interviewed residents, conducted an inspection of the facility dining. Regrading the allegation “Facility is not providing a safe environment for resident”, it was alleged that facility dining is undergoing construction to the ceiling, floors and chemicals fumes are present while the residents are eating. LPA interviewed staff who denied there was any construction in the dining. LPA interviewed residents who also denied seeing any construction happening in the dining. LPA conducted an inspection of the facility dining and observed no construction happening in the dining. The dining area was observed to be clean and furnitures in good condition. Based on LPA’s observation, interviews with staff, and residents there is notRead the full finding— CDSS inspection report, May 16, 2023 · control 18-AS-20230509161411

On January 11, 2023, Licensing Program Analyst (LPA) Chinwe Nwogene made an unannounced visit to the facility to conclude a complaint investigation into the allegation listed above. LPA met with New Executive Director, Robert Johnston and explained the purpose of the visit. During the investigation LPA interviewed staff and residents, conducted an inspection of the facility, reviewed residents file and facility file. Regarding the allegation “Insufficient staffing to meet residents’ needs”. It was alleged facility doesn’t have enough staff to meet resident needs. LPA interviewed Resident Services Director who stated facility has enough caregivers to meet resident’s needs. LPA Interviewed Executive Director who stated facility is in the process of hiring more staff but still has enough staff to meet resident's needs. LPA reviewed staff roster, staff roster revealed facility has sufficient amount of staff to meet resident needs. Continue on LIC9099C UnsubstantiatedRead the full finding— CDSS inspection report, January 11, 2023 · control 18-AS-20220713080155