A & A Comfort Care

Allegation investigated: Licensee retained resident requiring a higher level of care Licensee did not ensure staff were appropriately trained to provide care to residents Licensee did not ensure staff met required personnel qualifications Licensee did not ensure staff obtained a criminal record clearance prior to working

Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Sara Cardenas, Caregiver and explained the purpose of the visit. The investigation consisted of LPA pertinent record reviews, observations and interviews with staff and residents. The allegation that Licensee retained resident requiring a higher level of care. Based on LPA observations, interviews and record reviews, the facility has a Dementia Care Plan build into their Plan of Operations. LPA interviewed two (2) staff and they stated that they are trained to assist residents with Dementia. The allegation that Licensee did not ensure staff were appropriately trained to provide care to residents. LPA reviewed two (2) staff files and they have completed the required trainings to assist residents with Dementia. LPA interviewed two (2) staff and they stated that they are fully trained to assist residents with Dementia. Unsubstantiated The allegation that Licensee did not ensure staff met required personnel qualifications. LPA reviewed two (2) staff files, the staff has their completed health screenings with their TB results. They have their fingerprints background clearance to work at the facility. The staff are CPR certified. The allegation that Licensee did not ensure staff obtained a criminal record clearance prior to working. LPA reviewed two (2) staff files and they are eligible for their criminal record clearance to work at the facility. Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and a copy of this report was provided to Sara Cardenas, Caregiver at the conclusion of the visit.the state’s words, verbatim · CDSS document, Mar 24, 2026 · control 56-AS-20250908135452

Type of visit: Required - 1 Year

Licensing Program Analysts (LPAs) Magda Malcore and Eldin Serrano made an unannounced visit to the facility to conduct a required comprehensive annual inspection. LPAs met with Administrator, Ahmad Hazameh and discussed the purpose of the visit. The facility is a Residential Care Facility for Elderly (RCFE) with a license capacity of (6), and a current census of (2). LPAs conducted a general inspection of facility, which included, but was not limited to, the following: Operation/Physical Plant: Indoor and outdoor passageways were kept free of obstruction. The facility has no swimming pools or similar bodies of water. The facility has sufficient indoor and outdoor space for resident activities. The backyard activity space is shaded and fenced with self-latching gates. The facility is maintained at a comfortable temperature. Resident bedrooms were furnished with beds, bed linen, night stands, chairs, and bedroom lighting. Resident bathroom was maintained clean and fixtures were operating properly. The hot water temperature in the bathroom measured at 108 degrees F. The facility is equipped with operating smoke/carbon monoxide alarms and telephone service. The facility has posted in a common area Community Care Licensing complaint poster, Ombudsman poster, facility license, and emergency evacuation plan. LPA's observed insecticides kept in unlocked cabinet in the kitchen. LPA's observed cleaning supplies kept in an unlocked closet. The Administrator placed the toxins in a locked closet. Deficiency cited. Food Service: Kitchen and dining areas were maintained cleaned. Non-perishable and perishable food supply was sufficient for number of residents in care. The facility’s refrigerator and freezer were operating properly Care & Supervision: The facility staff schedule reflects 24 hours a day, 7 days a week staff coverage. Health Related Services: The facility maintains record of resident’s medications and medications were centrally stored in a locked cabinet. Record Review: Resident files were reviewed for admissions agreements, physician’s reports, appraisals, needs and services plans. LPA's review of resident files reveal, resident#1 admissions agreement was not signed by resident. Deficiency cited. Staff files reviewed had first Aid/CPR certifications, criminal record clearances, training, and health screenings. The Administrator’s certification, facility’s insurance and emergency drill training are up-to-date. Based on LPAs observations and records reviewed, deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted where the licensing reports were discussed. Copies of the reports were provided with appeal rights to the Administrator at the conclusion of the visit.the state’s words, verbatim · CDSS document, Sep 13, 2024