Hacienda Living is a residential care home for the elderly (RCFE) in Chino, San Bernardino County, California — state license #361881151, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 22, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 8 times and filed 7 documents. The most recent — a complaint investigation report on May 22, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 5 documents with transcribed findings, dated December 14, 2023 to May 22, 2026. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1), “Unsubstantiated” (2). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 22, 2026Unsubstantiated
Allegation investigated: Staff do not ensure residents personal possessions are safeguarded at all times. Staff do not speak to residents in an appropriate manner. Licensee does not ensure all staff are able to communicate with residents in care.
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the complaint investigation on the above allegations. LPA identified self and met with Administrator Raul Velazquez. The investigation consisted of LPA observation, reviewing pertinent records, and interviews with relevant parties. Regarding the allegation, staff do not ensure residents personal possessions are safeguarded at all times, interviews with the Administrator, three (3) staff, and three (3) residents reveal that staff are ensuring residents personal possessions are safeguarded and no resident personal items have been reported missing. The facility has a theft and loss policy and bedroom doors that lock. Regarding the allegation, staff do not speak to residents in an appropriate manner, interviews with the Administrator and three (3) staff reveal that staff do speak to residents in an appropriate manner. **continued on LIC9099-C*** Unsubstantiatedthe state’s words, verbatim · CDSS document, May 22, 2026 · control 56-AS-20231129141628
May 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Substantiated
Allegation investigated: Licensee refuse to return resident medication unless rent was paid
On 10/15/2025 at 3:30 PM, Licensing Program Analysts (LPAs) Eldin Serrano and Magda Malcore made an unannounced visit to the facility to investigate and deliver the findings on the above allegations. LPAs met with caregiver Vilma Reyes to explain the purpose of the visit. The investigation consisted of interviews with facility staff, witnesses, outside parties, and record reviews. It is alleged that the licensee refused to return resident medication unless rent was paid. Interviews with facility staff and outside parties revealed that on 9/23/2025, W1 reported that they overheard a phone conversation between resident #1’s (R1) responsible party (RP) and the individual at the facility. W1 reported the phone conversation between responsible party, and facility representative was that the responsible party was told to “bring the check and I will give you the medication.” Interviews further confirmed that R1’s medications were released to the responsible party on January 8, 2025. ********cthe state’s words, verbatim · CDSS document, Oct 15, 2025 · control 56-AS-20250214093747
Oct 15, 2025Substantiated
Allegation investigated: Licensee refuse to return resident medication unless rent was paid
On 10/15/2025 at 3:30 PM, Licensing Program Analysts (LPAs) Eldin Serrano and Magda Malcore made an unannounced visit to the facility to investigate and deliver the findings on the above allegations. LPAs met with caregiver Vilma Reyes to explain the purpose of the visit. The investigation consisted of interviews with facility staff, witnesses, outside parties, and record reviews. It is alleged that the licensee refused to return resident medication unless rent was paid. Interviews with facility staff and outside parties revealed that on 9/23/2025, W1 reported that they overheard a phone conversation between resident #1’s (R1) responsible party (RP) and the individual at the facility. W1 reported the phone conversation between responsible party, and facility representative was that the responsible party was told to “bring the check and I will give you the medication.” Interviews further confirmed that R1’s medications were released to the responsible party on January 8, 2025. ********cthe state’s words, verbatim · CDSS document, Oct 15, 2025 · control 56-AS-20250214093747
Jan 15, 2025Unsubstantiated
Allegation investigated: Staff did not provide responsible party with resident's medication for overnight outing
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility conduct complaint investigation regarding the above allegation. LPA Prieto met with licensee Raul Velazquez and discussed the elements of the complaint. Allegation #1, Interview with staff #1 (S1) states that the medication for resident #1 (R1) was provided to R1s responsible party (RP) the day of R1s departure for an outing. S1 adds that RP left behind one medication. Staff #2 (S2) made arrangements with RP, the following calendar day, to retrieve R1's medication. S2 states RP did not comply and medication was not retrieved. S2 states that she volunteered to deliver medication to RP's residence and RP refused. Licensee Velazquez stated to RP, two calendar days later, that the medication could be retrieved at the facility. RP refused to arrive to the facility to retrieve the medication. Instead law enforcement arrived and retrieved the medication from Licensee Velazquez and given to RP. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 15, 2025 · control 56-AS-20250108081519
Jul 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 14, 2023Unfounded
Allegation investigated: Staff are not allowing resident to have visitors
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regrading the above allegation. LPA met with lead staff Mirian Velasquez to discuss the elements of the complaint. Regarding allegation that staff are not allowing resident to have visitors; interviews with staff #1 (S1), S2 and S3 and administrator reveal the resident #1 (R1), in question, does have their visitor on a daily basis for approximately 2 hours in the morning and 2 hours in the evening. Staff state that visitor has never been denied entry into the facility. This agency has investigated the complaint alleging staff are not allowing resident to have visitors. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Unfoundedthe state’s words, verbatim · CDSS document, Dec 14, 2023 · control 56-AS-20231208122525
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Is Hacienda Living licensed?
Yes — Hacienda Living is a licensed residential care home for the elderly (RCFE) in Chino (San Bernardino County): California license #361881151, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 7 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated May 22, 2026, was marked “Unsubstantiated” by the state.
Can Hacienda Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hacienda Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (6) NON-AMBULATORY, OF WHICH (1) MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR (2). BEDROOM #2 IS CLEARED FOR BEDRIDDEN.
How much does Hacienda Living cost?
California's public licensing record does not include Hacienda Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hacienda Living accept Medi-Cal or the Assisted Living Waiver?
Hacienda Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on May 22, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hacienda Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 7 dated documents since 2022 for Hacienda Living; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 22, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(213) 440-4823Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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