Best Care Guest Home is a residential care home for the elderly (RCFE) in Ontario, San Bernardino County, California — state license #361880991, licensed for 14 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated January 14, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 13 times and filed 11 documents. The most recent — a complaint investigation report on January 14, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 4 documents with transcribed findings, dated October 19, 2024 to January 14, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jan 14, 2026Substantiated
Allegation investigated: Staff does not ensure resident's medical needs are met.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of delivering findings for the above allegations. LPA met with Staff Rosario Dalusung and explained today's visit. LPA contacted Administrator Richie Garcia and went over purpose of today's visit. Administrator was unable to come to facility. For the allegation, Staff does not ensure resident's medical needs are met. LPA conducted an interview with Resident #1 (R1). R1 indicated the need for medical services and was denied which led to R1 calling emergency services independently. LPA spoke with Administrator Richie Garcia who reported to not call emergency services due to no emergency being presented. Substantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2026 · control 56-AS-20251209091846
Nov 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 17, 2025Unsubstantiated
Allegation investigated: Facility is operating out of ratio.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Staff Grace Celis and explained the purpose of the visit. The investigation consisted of staff and resident interviews along with obtaining documentation pertaining to allegation. For the allegation, Facility is operating out of ratio. LPA Hernandez conducted (4) staff interviews. 4 out of the 4 staff indicated facility has sufficient staff to supervise residents in care. Staff #2 (S2) stated most residents require limited assistance for ADL's (Activities of Daily Living). LPA Hernandez conducted (2) resident interviews. 2 out of the 2 residents stated facility staff is sufficient and denied facility needing additional staff. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 17, 2025 · control 56-AS-20250610153450
Feb 25, 2025Substantiated
Allegation investigated: Staff not abiding by facility's fire clearance.
On 02/25/2025 at 09:30 AM, Licensing Program Analyst (LPA) Melody Brown arrived unannounced at the facility to deliver findings for the allegation listed above. LPA Brown was greeted and granted entry by a staff member and Administrator Richie Garcia was contacted and informed of the visit. LPA Brown explained the purpose of the visit to Staff #4 (S4). The investigation consisted of observation, interviews, and a review of pertinent documentation. The investigation was conducted by LPAs Elecia Weathersby and Melody Brown. The investigation consisted of records review, observations and interviews with relevant parties. The allegation indicates that staff not abiding by facility's fire clearance. LPAs Weathersby and Brown obtained evidence to corroborate the allegation above. Through the information gathered during the investigation on 07/13/2021, it was confirmed by observation, documents review and interviews that staffs’ are not abiding by facility’s fire clearance. Interviews with Rethe state’s words, verbatim · CDSS document, Feb 25, 2025 · control 18-AS-20210708140835
Nov 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 19, 2024Unsubstantiated
Allegation investigated: Facility staff sexually abused resident. Staff inappropriately touched resident. Staff does not ensure resident is provided personal privacy during meetings.
On 10/19/2024 at 09:45 AM, Licensing Program Analyst (LPA), Melody Brown, visited the facility to deliver the investigative findings for the above allegations. LPA Brown identified herself and discussed the purpose of the visit with Licensee/Administrator Richie Garcia. The investigation of the two (2) allegations were conducted by Department staff. The investigation consisted of file review and interviews with relevant parties. The first allegation indicates that facility staff sexually abused resident. Department staff interviewed Resident #1 (R1) who reported allegedly being sexual abused sometime last year but R1 could not provide any specific corresponding dates. Documents review indicated that R1 suffers from mental disorders. In addition, the Department noted that their interview with R1 was inconsistent of what occurred. Moreover, interview with R1’s family provided a pertinent history of R1’s mental condition and they stated that R1 was making a false claim due to R1 previousthe state’s words, verbatim · CDSS document, Oct 19, 2024 · control 56-AS-20240326155424
Mar 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 15, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Best Care Guest Home licensed?
Yes — Best Care Guest Home is a licensed residential care home for the elderly (RCFE) in Ontario (San Bernardino County): California license #361880991, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 14 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated January 14, 2026, was marked “Substantiated” by the state.
Can Best Care Guest Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Best Care Guest Home with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. FOURTEEN (14) NON-AMBULATORY OF WHICH TWO (2) MAY BE BEDRIDDEN IN BEDROOM #3. HOSPICE WAIVER FOR TWO (2).
How much does Best Care Guest Home cost?
California's public licensing record does not include Best Care Guest Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Best Care Guest Home accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Best Care Guest Home through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Bernardino County →Assisted living on Medi-Cal in California →See the DHCS list →
12 of 14 beds occupied (86%) when the state visited on January 14, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Best Care Guest Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 11 dated documents since 2021 for Best Care Guest Home; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 14, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(909) 638-8871Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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