Wellquest Of Elk Grove is a residential care home for the elderly (RCFE) in Elk Grove, Sacramento County, California — state license #342700722, with a licensed capacity of 170, listed as probationary license in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 32 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 30, 2026 — published below in full, verbatim and unscored.
The state record lists this home as on probation. The dated documents behind that status are published below; we do not include homes on probation in family match shortlists.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 35 times and filed 32 documents. The most recent is a facility evaluation report, dated June 30, 2026.
The state's published file for this home includes 17 documents with transcribed findings, dated August 25, 2022 to November 17, 2025. 17 of the 17 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (1), “Unsubstantiated” (11). 17 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 17 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 17, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that residents were hydrated. Staff did not ensure that residents' incontinence needs were met. Staff did not assist residents with bathing.
On 11/17/2025, Licensing Program Analyst, Arvin Villanueva (LPA), arrived unannounced at this facility to conduct a follow-up complaint visit the allegations noted above. LPA met with Executive Director/Administrator, Elena Cuevas (AD), and stated the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegations. Allegation – staff did not ensure that residents were hydrated: The investigation into this allegation consisted of interviews with staff and residents, reviews of relevant records and facility observation. Additionally, statements and interviews from residents’ family members were reviewed. {1 of 3} Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 27-AS-20250520104756
Oct 23, 2025Substantiated
Allegation investigated: Unsafe furniture in the Memory Care patio area
Licensing Program Analyst (LPA) Vincent Moleski arrived unannounced to deliver findings on this complaint investigation. LPA Moleski met with facility administrator Elena Cuevas and explained the purpose of the visit. This investigation consisted of interviews, observation, and record review. LPA Moleski toured the memory care portion of this facility on 9/18/25 and inspected the patio furniture. LPA Moleski noticed that the furniture currently in use had been changed since the time of his last tour of memory care patio areas on 5/29/25. LPA Moleski was told by staff that the blue-and-black metal-framed furniture was removed around the end of August. LPA Moleski reviewed two incident reports from this facility. The first described a resident (R1) suffering a fall on July 8, 2025. According to the report, R1 fell in the memory care patio area while trying to stand up from a chair. A second report described another resident (R2) falling while trying to stand up from a chair on Septemberthe state’s words, verbatim · CDSS document, Oct 23, 2025 · control 27-AS-20250912172728
Sep 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 5, 2025Substantiated
Allegation investigated: Facility staff did not ensure that resident was administered their medication(s) as prescribed.
On 08/05/2025, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with Facility Designated Administrator (FDA), Elena Cuevas and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegation above. Current census was 108. A brief interview with FDA Cuevas was conducted. It was alleged that facility staff did not ensure that the resident was administered their medication as prescribed. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted it was learned from facility staff that R1 missed their medication on 02/04/2025 because there was an issue with ordering R1's medication within the month of January 2025. It stated that once the medication was ordered from the pharmacy, the pharmacy was unable to get a hold of the doctor to renew the prescription order. However, it was admitted ththe state’s words, verbatim · CDSS document, Aug 5, 2025 · control 27-AS-20250219125916
Jul 28, 2025Unsubstantiated
Allegation investigated: Resident was injured by motorized cart while in care.
On 07/28/2025, Licensing Program Analysts (LPAs) Arielle Pascua and Arvin Villanueva arrived unnanounced to this facility to conduct a complaint visit. LPAs met with Facility Designated Administrator (FDA), Elena Cuevas and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 108. A brief interview with FDA Cuevas was conducted. It was alleged that the resident was injured by the motorized cart while in care. During the course of this investigation, it was denied by the resident that they were injured by a motorized cart that was driven by another resident. It was stated that the resident would often drive fast, however was never hurt at the time. Based on the information gathered, there is not sufficient evidence to prove that the resident was injured by the motorized cart while in care. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allthe state’s words, verbatim · CDSS document, Jul 28, 2025 · control 27-AS-20250515162057
Jul 28, 2025Unsubstantiated
Allegation investigated: Staff did not properly safeguard the outdoor patio area of the facility for the residents
On 07/28/2025, Licensing Program Analysts (LPAs) Arielle Pascua and Arvin Villanueva arrived unnanounced to this facility to conduct a complaint visit. LPAs met with Facility Designated Administrator (FDA), Elena Cuevas and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 108. A brief interview with FDA Cuevas was conducted. It was alleged that facility staff failed to properly safeguard the outdoor patio areas for residents. During the investigation, the department conducted observations, toured the facility, and interviewed residents and family members.On 05/29/2025, LPA Vincent Moleski toured the facility's patio areas and observed that the patio furniture was in good repair. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 28, 2025 · control 27-AS-20250528094210
Jul 28, 2025Unsubstantiated
Allegation investigated: Staff did not assist residents in a timely manner to prevent falls Door for resident bathroom is in disrepair
On 07/28/2025, Licensing Program Analysts (LPAs) Arielle Pascua and Arvin Villanueva arrived unnanounced to this facility to conduct a complaint visit. LPAs met with Facility Designated Administrator (FDA), Elena Cuevas and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 108. A brief interview with FDA Cuevas was conducted. Allegation: Staff did not assist residents in a timely manner to prevent falls It was alleged that the staff did not assist residents in a timely manner to prevent falls. During the course of this investigation, LPAs reviewed facility records and conducted interviews. Based on interviews conducted, it was denied that facility staff did not assist residents in a timely manner to prevent falls. In addition, an interview with resident family members were conducted where it was also denied that the facility staff did not assist the residents in a timely manner. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 28, 2025 · control 27-AS-20250529165055
Jul 28, 2025Unsubstantiated
Allegation investigated: Staff did not ensure reporting requirements were met for resident in care.
On 7/28/2025, Licensing Program Analysts Arielle Pascua and Arvin Villanueva (LPAs) arrived unannounced at this facility to conduct a follow up complaint visit regarding the allegation noted above. LPAs met with Executive Director/Administrator Elena Cuevas (S1) and stated the purpose of the visit. The investigation into the above allegation included interviews with staff members and a review of facility records related to the incident. During the interview, Executive Director/Administrator, Elena Cuevas (S1), identified the incident in question as involving resident (R1). S1 explained that on the day of the incident, she and Health and Wellness Director (S3) were providing direct care to R1, who is fully dependent on two staff members for all transfers and requires a Hoyer lift for mobility, as documented in R1’s Service Care Plan dated 7/16/2025. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 28, 2025 · control 27-AS-20250711100631
Jul 28, 2025Unsubstantiated
Allegation investigated: Staff did not safeguard resident's personal property.
On 07/28/2025, Licensing Program Analysts (LPAs) Arielle Pascua and Arvin Villanueva arrived unnanounced to this facility to conduct a complaint visit. LPAs met with Facility Designated Administrator (FDA), Elena Cuevas and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 108. A brief interview with FDA Cuevas was conducted. It was alleged that the facility staff did not safeguard resident's personal property. During the course of this investigation, LPA conducted interviews and reviewed facility records. Based on interviews conducted, it was learned that the facility staff conducted a room sweep to ensure that medication was not present in the residents room while the resident was present and allowed entry into their room at the time. It was denied by facility staff that any personal property was taken at the time of the room sweep. In addition, a review of the facility records did not indicatthe state’s words, verbatim · CDSS document, Jul 28, 2025 · control 27-AS-20250227142527
Jul 2, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that resident's grooming needs were met
On 7/2/2025, Licensing Program Analyst, Arvin Villanueva (LPA) arrived at this facility unannounced to conduct a follow up complaint visit regarding the allegation noted above. LPA met with Executive Director/Administrator Elena Cuevas and stated the purpose of the visit. The investigation into the above allegation consisted of interviews and record reviews. Specifically, it was alleged that R1's toe nails were not appropriately managed. Based on review of records, resident R1 demonstrated the ability to follow instructions, communicate needs and had the capacity for self-care, including bathing, dressing, grooming, feeding, toileting, and managing own medication. Record reviews further confirm that R1 was independent in these areas and required no personal help prior to being in hospice care. Additonally, according to R1's Podiatry Agreement dated 4/21/23, R1 opted out of this service that was offered by the facility upon admission. 5 {1 of 2} Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 2, 2025 · control 27-AS-20241125084615
Jun 18, 2025Unsubstantiated
Allegation investigated: Staff do not keep the facility clean and sanitary
On 6-18-25, Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to open a complaint investigation for the allegations noted above. LPA met with Administrator Elena Cuevas and explained the purpose of the visit. LPA requested a copy of facility's housekeeping schedule. LPA also interviewed Executive director Elena Cuevas. Facility emailed video of the incident to LPA and provided the housekeeping schedule for the month of June. Based on video footage of the incident Housekeeping on was duty and attended to the stain right away after being notified by the reporting party also LPA did not observe any unsanitary conditions during the visit or any foul odors therefore the allegation Staff do not keep the facility clean and sanitary is UNSUBSTANTIATED. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted, and a copy of this reportthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 27-AS-20250616164409
Jun 18, 2025Unsubstantiated
Allegation investigated: Staff do not ensure the facility's elevator is properly operating Staff are not meeting the fire safety requirements Staff did not timely respond to the residents council
On 6-18-25, Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to open a complaint investigation for the allegations noted above. LPA met with Administrator Elena Cuevas and explained the purpose of the visit. LPA requested a copy of facility's elevator repair invoices, service agreement, elevator permit and response to resident council. LPA also interviewed Executive director Elena Cuevas. Based on documents reviewed regarding elevator maintenance and LPA' S observation on the elevator permit along with documents from resident council and written response dated one (1) after request was made from council the allegations Staff do not ensure the facility's elevator is properly operating, Staff are not meeting the fire safety requirements and Staff did not timely respond to the residents council are UNSUBSTANTIATED. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violationthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 27-AS-20250613110050
Mar 13, 2025Substantiated
Allegation investigated: Staff are not providing basic food services for resident. Facility is overcharging resident.
On 3/13/2025, Licensing Program Analyst (LPA) Arvin Villanueva arrived at this facility unannounced to conduct a follow up complaint visit and deliver findings regarding the allegations noted above. LPA met with Elena Cuevas and stated the purpose of this visit. Allegation: Staff are not providing basic food services for resident. An allegation has been made regarding facility staff not providing basic food services to Resident (R2). The allegation was based specifically on the provision of three meals per day as required by their agreement and applicable regulations. This investigation consisted of record reviews and interviews. Through review of R2’s invoices from March 2021 and April 2021 revealed that on 3/11/2021, R2 was charged $12 for an additional meal. Similarly, for the statement date of 4/19/2021, R2 was charged $72 for six resident meals on 4/1/2021. Per interview with administrator, it might have been guest meals. {1 of 4} Substantiatedthe state’s words, verbatim · CDSS document, Mar 13, 2025 · control 27-AS-20241230154603
Feb 26, 2025Unsubstantiated
Allegation investigated: Facility staff are not awake when residents require overnight assistance.
On 2/26/2025, Licensing Program Analyst (LPA) Arvin Villanueva arrived unannounced at this facility to conduct the initial complaint visit regarding the allegations noted above. LPA met with the facility Executive Director/Administrator Elena Cuevas (AD) and stated the purpose of this visit. The investigation into the above allegations consisted of interviews and record reviews. Through interviews with staff_1 (S1), explained that S1 and the Memory Care Director regularly perform random night checks to ensure that staff are awake and attentive. S1 confirmed that S1 conducted a random check the night prior to this visit. Additionally, S1 mentioned that they conduct random phone calls to the facility as another means of checking on staff performance during overnight shifts. Regarding call light/pendant responses, S1 clarified that the ideal response time is within 5 to 10 minutes. Staff members receive signals through their phones, which allow them to identify which resident requires assthe state’s words, verbatim · CDSS document, Feb 26, 2025 · control 27-AS-20250221093149
Jan 30, 2025Unfounded
Allegation investigated: Residents missed medications
Licensing Program Analyst (LPA) Victoria Brown arrived unannounced, conducted a complaint investigation on 1/30/25 at 1:30p. LPA met with Elena Cuevas, Executive Director and stated the purpose of the visit. LPA requested staff work schedules to include any changes, LIC500 with staff contact, resident roster. LPA conducted interviews with Executive Director and Health and Wellness Director. LPA received a copy of the Incident report dated 11/22/24 which was self-reported to Communicuty Care Licensing (CCL) which was investigated on 12/3/2024. LPA received all requested documents for dates: 7/22/24, 7/29/24, 12/23/24, 12/24/24, 12/30/24. 1/21/25, 1/26/25, 1/27/25, 1/28/25. LPA reviewed QuickMar with S2 for the past 6 months. LPA did not observe that any residents missed medications.Based on interviews, documentation, and that there was no incidents that occurred, the preponderance of evidence has not been met. "The allegation is UNFOUNDED, meaning that the allegation was false, could nothe state’s words, verbatim · CDSS document, Jan 30, 2025 · control 27-AS-20250129113614
Jan 16, 2025Substantiated
Allegation investigated: Lack of care and supervision resulted in resident death.
On 1/16/2025, at 1:50pm, Licensing Program Analyst (LPA) arrived unannounced at this facility to conduct a follow up complaint visit and deliver findings regarding the allegation noted above. LPA met with Elena Cuevas, Administrator/Executive Director (AD), and stated the purpose of this visit. On 10/7/2024, a complaint was filed with the Department alleging that lack of care and supervision resulted in resident death. Throughout the investigation, the Department conducted interviews of relevant parties including facility staff and staff from outside agencies. Additionally, the Department reviewed relevant records to include staff statements, resident files, video footage of the incident and reports from outside agencies. Staff interviews revealed several key factors contributing to the incident. In the interview conducted with the administrator, it was learned that the facility had a COVID outbreak on 10/2/24, which impacted the supervision of R1 as staff were implementing additionalthe state’s words, verbatim · CDSS document, Jan 16, 2025 · control 27-AS-20241007094603
Dec 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2023Substantiated
Allegation investigated: Staff are not following medical professional's orders.
Licensing Program Analyst (LPA) Christina Valerio arrived to the facility unannounced to conduct a complaint investigation and deliver complaint findings. LPA met with Business Office Manager Luna Garcia, and explained the purpose of the visit. The investigation consisted of staff interviews, facility records review, medical record review, and interviews with an outside party. According to information shared with LPA, R1 was left outside during the summer of 2022. When R1's family visited R1, the family observed R1 to have sun burn all over R1's face. Based on shared information, R1 was taken to the urgent care for treatment. LPA reviewed medical records. R1 was seen at a local hospital on 05/09/2022 for a Office Visit to conduct a skin check due to sun exposure. Medical records show a sun screen order was provided to the facility. Continues on LIC 9099 - C... Substantiatedthe state’s words, verbatim · CDSS document, Nov 7, 2023 · control 27-AS-20230831133807
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Is Wellquest Of Elk Grove licensed?
Yes — Wellquest Of Elk Grove is a licensed residential care home for the elderly (RCFE) in Elk Grove (Sacramento County), currently on state probation: California license #342700722, shown as “Probationary License” in the CDSS state record checked August 2, 2026, licensed for 170 residents. State records list 32 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 30, 2026, appears in the inspection record on this page.
Can Wellquest Of Elk Grove care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Wellquest Of Elk Grove with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 170 NON-AMBULATORY, OF WHICH 20 MAY BE BEDRIDDEN. DELAYED EGRESS APPROVED FOR MEMORY CARE AREA. AMBULATORY APPROVED ON 1ST, 2ND AND 3RD FLOORS. NON-AMBULATORY APPROVED ON 1ST AND 2ND FLOORS. BEDRIDDEN APPROVED ON 1ST FLOOR. HOSPICE WAIVER FOR 25
How much does Wellquest Of Elk Grove cost?
California's public licensing record does not include Wellquest Of Elk Grove's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sacramento County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Wellquest Of Elk Grove accept Medi-Cal or the Assisted Living Waiver?
Wellquest Of Elk Grove is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
109 of 170 beds occupied (64%) when the state visited on November 17, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Wellquest Of Elk Grove?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 35 state visits and 32 dated documents since 2022 for Wellquest Of Elk Grove; 17 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 17, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 35 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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