Angelic Hands Assisted Living

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted a subsequent complaint visit to deliver final findings for the above allegations. During today’s visit, LPA met with Tina Smith and explained the reason for the visit. Licensee Synthia Luna was contacted via telephone. It was alleged that Licensee failed to issue refund. Concerns were raised that after resident 1 (R1) left the facility, the facility staff refused to issue a refund. LPA interviewed the licensee and the information obtained revealed R1 was admitted under the Assisted Living Waiver (ALW) program. A $500 pre-admission fee was collected when moving in. according to licensee and records review, the $500 was meant to cover the Administrator’s time to complete the necessary documentation (Assessment, contact physician). UnsubstantiatedRead the full finding— CDSS inspection report, November 26, 2025 · control 18-AS-20250917141511

Licensing Program Analysts (LPAs) Javina George and Janette Romero made an unannounced visit to the facility to commence a complaint investigation in regards to the allegation listed above. LPAs were greeted and granted entry by Licensee Synthia Luna, where LPAs explained the purpose of the visit and the elements of the allegation(s). The allegation(s) was investigated, the investigation consisted of observation, interviews and record review. Regarding the allegation staff are not allowing resident to leave the facility. Per Ms. Luna Resident #1 (R1) was at the facility for about one week and in that time law enforcement was contacted three different times. R1 would call the police and request that they be taken home to their apartment. Due to R1 being determined that they were unable to live alone as they required care and supervision 24/7, R1 was not taken back to their apartment. On 7/5/23, The department received a unsual/injury report stating that R1 was transported to get a haircRead the full finding— CDSS inspection report, July 10, 2023 · control 18-AS-20230705165403

Licensing Program Analyst (LPA) Rayshaun Nickolas visited the facility unannounced to deliver the finding on the above allegations. LPA met with caregiver Tinisha Sherley and explained the purpose of the visit. This report was also discussed with the Licensee over the phone. Department staff investigated these allegations. Allegation #1 “Staff did not notify resident's POA of the change in resident's condition". The allegation alleged that the facility refuses to provide the Power of Attorney (POA) with any reports or information regarding resident #1's (R1's) level of health and well-being. Department staff interview with the reporting party (RP) provided no additional details about this allegation. Department staff interview with the Licensee revealed that the Licensee denied this allegation. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. Allegation #2 “Staff did not meet resident’s medical care needs”. The allegation alleged that theRead the full finding— CDSS inspection report, June 27, 2023 · control 18-AS-20210205124311

On today's date, Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced for the purpose of initiating an investigation with the above allegation. LPAs Colvin met with caregiver Tinisha Sherley. Below is a summary of the findings of the investigation: Regarding allegation "Facility is refusing to provide residents authorized representative with a refund": LPA Colvin conducted interviews with Administrator Synthia Luna and other parties relevant to the complaint. Administrator Synthia Luna confirmed with LPA Colvin that resident (R1) was charged on 9/18/22 for a month residency and care at the facility, and that R1 passed away prior to the conclusion of that month of care charged. Interviews reveal that R1 passed away on 9/27/22, and that R1's family picked up R1's belongings just a few days later, arounf 9/29/22. LPA Colvin inquired as to if R1's family had been provided with a refund of the remaining days of R1's care which was not used (9/30/22 - 10/18/22),Read the full finding— CDSS inspection report, October 13, 2022 · control 18-AS-20221006144016