Atria Palm Desert is a residential care home for the elderly (RCFE) in Palm Desert, Riverside County, California — state license #336400954, licensed for 154 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 5, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 17 times and filed 15 documents. The most recent is a facility evaluation report, dated February 5, 2026.
The state's published file for this home includes 13 documents with transcribed findings, dated July 29, 2021 to September 30, 2025. 13 of the 13 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (5), “Unsubstantiated” (7). 13 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 13 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 30, 2025Unsubstantiated
Allegation investigated: Staff allow a resident to drive unlawfully
Licensing Program Analyst (LPA), Abdoulaye Zerbo, conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. LPA met with Executive Director Cheree Escandel, and informed them of the purpose of the visit. It was alleged Staff allow a resident to drive unlawfully. LPA conducted interviews with facility staff, reviewed documentation, and made observation. Staff reported that they were informed by a family member that Resident 1 (R1) had a revoked driver’s license. Upon learning this, staff advised R1 not to drive. However, staff stated they were unable to prevent R1 from doing so, as doing so would violate the resident’s personal rights. Additional records review confirmed R1 is not under conservatorship and retains the right to make personal decisions, including transportation. Based on records review, and interviews, the above allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may havethe state’s words, verbatim · CDSS document, Sep 30, 2025 · control 18-AS-20250926141834
Apr 17, 2025Unfounded
Allegation investigated: Wrongful 30-day eviction
On 4/17/2025 at 9:45 AM, Licensing Program Analysts (LPA) Eldin Serrano conducted an unannounced visit to deliver the findings on the mentioned allegation. LPA met with Executive Director Cheree Escandel and discussed the purpose of the visit. The investigation consisted of file review and interviews with relevant parties. The allegation indicates that Resident #1 (R1) is being wrongfully evicted from the facility. The Department was notified on 7/3/2023 that R1 was served a 30-day notice on June 28, 2023. The Department staff reviewed the eviction notice and observed that the licensee followed the eviction procedures per Title 22 regulations. LPA observed that the facility notified R1 and their responsible party of the eviction notice. The eviction notice had the required elements which includes the effective date of the eviction and resources to find alternative housing and care. Department staff also observed that the facility notified CCLD and sent a written copy of the eviction nothe state’s words, verbatim · CDSS document, Apr 17, 2025 · control 18-AS-20230707075212
Apr 17, 2025Unsubstantiated
Allegation investigated: Staff did not seek medical attention for resident Resident's care needs fee was unlawfully increased Staff did not assist resident with medication
On 4/17/2025 at 9:45 AM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to deliver the findings of the above allegations. LPA Serrano explained the purpose of the visit to the Executive Director Cheree Escandel. The investigation consisted of file review, interviews with related party as well as observation. Allegation #1 Staff did not seek medical attention for resident– Based on record review and special incident report (SIR) submitted by the facility, every incident was reported, and resident #1 (R1) was assisted regarding medical needs. Proof of physicians' medical visits on file. Allegation #2 Resident's care needs fee was unlawfully increased - Based on R1's admission agreement and correspondents/letters/notices were provided to R1 by the facility, it showed that the increased in fee was communicated to R1 . *** Continuation in LIC9099C *** Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 17, 2025 · control 18-AS-20210318111153
Feb 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 3, 2024Unfounded
Allegation investigated: Staff are financially abusing resident. Staff do not safeguard resident's perosonal belongings.
Licensing Program Analyst (LPA) Debbie Palacios conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA met with Executive Director (ED) Cheree Escandel and was informed of the purpose of the visit. LPA was informed by Executive Director (ED) Cheree Escandel that (R1) does not reside at the facility; (R1) is residing at Atria Hacienda. LPA reviewed the Resident roster and (R1) was not listed as a resident. LPA conducted interviews with four (4) residents. This agency has investigated the complaint alleging the above allegations. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided. Unfoundedthe state’s words, verbatim · CDSS document, Dec 3, 2024 · control 18-AS-20241126111328
Oct 29, 2024Unsubstantiated
Allegation investigated: Staff caused injuries to a resident while in care
Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Cheree Escandel, Administrator and explained the purpose of the visit. On May 8, 2023, Community Care Licensing received a complaint alleging staff caused injuries to a resident while in care. LPA conducted interviews with Administrator, staff, and additional witnesses. LPA also conducted a review of pertinent documentation. LPA was unable to interview Resident #1 (R1) in order to obtain pertinent information due to R1 passing away on September 21, 2022. Regarding the allegation staff caused injuries to a resident while in care, it was reported that on May 17, 2022, R1 fell off his motorized scooter while getting off the Atria community bus. It was reported that the ramp was not placed properly when R1 exited the bus, causing R1 to crash into the curb. Information (Continued on Page 2) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 29, 2024 · control 18-AS-20230508091711
Oct 29, 2024Unfounded
Allegation investigated: Staff neglect resulted in a resident sustaining multiple pressure injuries
Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Cheree Escandel, Administrator and explained the purpose of the visit. On May 8, 2023, Community Care Licensing received a complaint alleging staff neglect resulted in a resident’s sustaining multiple pressure injuries while in care. LPA conducted interviews with Administrator, staff, and additional witnesses. LPA also conducted a review of pertinent documentation. LPA was unable to interview Resident #1 (R1) in order to obtain pertinent information due to R1 passing away on September 21, 2022. Regarding the allegation staff neglect resulted in a resident sustaining multiple pressure injuries, it was reported that on September 2, 2022, Resident #1 (R1) suffered a fall, but the facility did not transport R1 to the hospital for evaluation. It was reported that due to the fall, R1 developed two pressure injuries. (Continued on Pagethe state’s words, verbatim · CDSS document, Oct 29, 2024 · control 18-AS-20230508091711
Oct 29, 2024Substantiated
Allegation investigated: Staff did not provide resident records to resident and/or resident's legal representative
Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Cheree Escandel, Administrator and explained the purpose of the visit. On January 27, 2023, Community Care Licensing received a complaint alleging that staff did not provide resident records to resident and /or resident’s legal representative. LPA conducted interviews with Administrator, staff, and additional witnesses. LPA also conducted a review of pertinent documentation. LPA was unable to interview Resident #1 (R1) in order to obtain pertinent information due to R1 passing away on September 21, 2022. It was alleged that resident’s legal representative sent a request for resident records to the facility on January 17, 2023. It was reported that records were not sent to the resident’s representative until February 3, 2023. Information obtained from Administrator indicate that request for records were sent on February 2, 2023.the state’s words, verbatim · CDSS document, Oct 29, 2024 · control 18-AS-20230127151107
Jul 2, 2024Unfounded
Allegation investigated: Staff are denying authorized representative access to the facility Staff are overcharging a resident for services not received Staff did not prevent the residents from wandering Staff did not keep the facility free from scabies Staff unlawfully evicted the residents
Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Executive Director, Cheree Escandel, who was informed of the purpose of the visit. The above allegations alleged violations pertaining to Residents #1 and #2 (R1) and (R2). LPA conducted interview with staff who indicated R1 and R2 never residing at the facility. LPA conducted records review of resident roster and LPA found R1 and R2 do not reside at the facility. LPA conducted interviews with outside sources who confirmed R1 and R2 did not reside at the facility. This agency has investigated the complaint with above allegations and found that the complaint was unfounded. The allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided. Unfoundedthe state’s words, verbatim · CDSS document, Jul 2, 2024 · control 18-AS-20240624091044
Mar 29, 2024Unsubstantiated
Allegation investigated: Staff did not provide adequate supervision to a resident Staff did not seek timely medical attention for a resident
Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Cheree Escandel and explained the purpose of the visit. During the course of the investigation, regarding the allegation “Staff did not provide adequate supervision to a resident”. Records were reviewed, and interviews were conducted with current facility staff members, and current RCFE clients. The Facility records revealed Resident #1 (R1) was independent and was able to leave the facility unsupervised. The facility staff interviews confirmed R1 fell off R1’s scooter and hit his head as he traveled on the sidewalk outside the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 29, 2024 · control 18-AS-20230508091711
Feb 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 4, 2024Unsubstantiated
Allegation investigated: Resident is not allowed visitors while in care Resident is not allowed to leave the facility while in care Staff does not ensure residents are properly fed while in care Staff threatens a resident with eviction while in care
Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the allegations noted above. LPA met with Executive Director, Cheree Escandel and explained the purpose of the visit and the elements of the allegation(s). The allegation(s) were investigated and consisted of observations, interviews and records review. Allegation: Resident is not allowed visitors while in care It was alleged that on or around 1/4/21 that the facility was not allowing visitors to any residents. At the time that the complaint was received there was a state of emergency due to Covid-19, and per an interview conducted with Executive (ED) Cheree Escandel on 1/13/21, all non-essential visitors are prohibited from entering the building due to covid precautions. Per PIN 20-23-ASC dated 06/26/20, regarding visitation states “visitation for all non-essential visitors should be limited until the following conditions are met: there are no new transmissions of COVID-19 athe state’s words, verbatim · CDSS document, Jan 4, 2024 · control 18-AS-20210104134427
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Is Atria Palm Desert licensed?
Yes — Atria Palm Desert is a licensed residential care home for the elderly (RCFE) in Palm Desert (Riverside County): California license #336400954, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 154 residents. State records list 15 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated February 5, 2026, appears in the inspection record on this page.
Can Atria Palm Desert care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Atria Palm Desert with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY LICENSED AS OF 05/12/2011. FACILITY SERVES 154 ELDERLY RESIDENTS; AGE 60 AND ABOVE. 149 MAY BE NON-AMBULATORY AND FIVE (5) MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR NINE (9).
How much does Atria Palm Desert cost?
California's public licensing record does not include Atria Palm Desert's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Riverside County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Atria Palm Desert accept Medi-Cal or the Assisted Living Waiver?
Atria Palm Desert is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
73 of 154 beds occupied (47%) when the state visited on September 30, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Atria Palm Desert?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 17 state visits and 15 dated documents since 2021 for Atria Palm Desert; 13 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 30, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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