Savant Of Riverside

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff leave resident in soiled diapers for an extended period of time Staff are not responding to resident's requests for assistance in a timely manner Staff do not ensure that resident is provided with proper incontinence supplies

On 8/20/2025, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit to the facility to deliver findings regarding the allegations listed above. LPA met with Wellness Coordinator, Breanna Jones who was informed of the purpose of the visit. Regarding the allegation, “Staff leave resident in soiled diapers for an extended period of time” it was alleged Resident 1 (R1) is left in soiled/wet diapers consistently for about 45 minutes to an hour. LPA reviewed R1’s physician’s report dated 03/13/2025 and the capacity for self-care subsection, “Able to Care for Own Toileting Needs” is marked “No”. R1 was interviewed and reported they wait approximately one and a half-to-two hours to receive incontinence care on a daily basis after calling the front desk for assistance. Three (3) staff were interviewed and reported R1 is constantly checked on and receives as needed incontinence assistance in a timely manner. One (1) of three (3) staff interviewed reported they check on R1the state’s words, verbatim · CDSS document, Aug 20, 2025 · control 18-AS-20250408113819

Allegation investigated: Staff do not ensure that resident is getting medical treatment as necessary

On 8/20/2025, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit to the facility to deliver findings regarding the allegations listed above. LPA met with Wellness Coordinator, Breanna Jones who was informed of the purpose of the visit. Regarding the allegation, “Staff do not ensure that resident is getting medical treatment as necessary” it was alleged R1 requested lab work to manage their health care needs and an appointment has not been scheduled on behalf of the resident. LPA reviewed R1’s physician’s report dated 03/13/2025 and neither mild cognitive impairment (MCI) nor dementia are marked. R1 was interviewed and reported they arrange their own medical appointments. R1 further reported they were attempting to gain assistance with the lab work from a home health agency and was experiencing issues with the home health agency, not issues with the facility. R1 reported they did not seek assistance from facility staff to assist with this issue. Therefore, thithe state’s words, verbatim · CDSS document, Aug 20, 2025 · control 18-AS-20250408113819

Allegation investigated: Illegal eviction Food service is not provided in a timely manner to residents in care Staff do not ensure residents dietary plan is followed

On 8/20/2025, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit to the facility to deliver findings regarding the allegations listed above. LPA met with Wellness Coordinator, Breanna Jones who was informed of the purpose of the visit. Regarding the allegation, “Illegal eviction” it was alleged Resident 1 (R1) was pressured by the facility to sign onto the Assisted Living Waiver (ALW) Program, was informed all the services would be covered, and now received an unlawful eviction notice. LPA reviewed R1’s 30-day eviction notice dated 06/12/2024 issued for nonpayment of the basic services within (10) days of the due date. R1’s eviction notice contained all the required elements. LPA also reviewed R1’s "Payer Detail Ledger" provided by the facility dated 07/08/2024 noting their balance owed. R1 was interviewed and confirmed receiving an eviction notice but refused to provide any other information regarding this allegation. Based on a facility staff interview, LPAthe state’s words, verbatim · CDSS document, Aug 20, 2025 · control 18-AS-20240627092850

Allegation investigated: Staff failed to arrange medical care appropriate to the resident’s condition, which resulted in serious bodily injury and hospitalization.

Licensing Program Analyst (LPA), Valerie Flores conducted an unannounced visit to conclude the complaint investigation regarding the above-mentioned allegation. LPA identified herself and discussed the findings with Wellness Cooridinator, Brianna Jones. It was alleged that the licensee failed to arrange medical care appropriate to the resident’s condition, which resulted in serious bodily injury and hospitalization. The Department’s investigation included multiple unannounced facility inspections and interviews with staff, Wellness Director, resident, and other relevant sources. In addition, the Department reviewed facility records for Resident #1 (R1) [Refer to the LIC 811 Confidential Names List for identification], along with pertinent records from the hospital, hospice agency, and home health agency. (Continue to LIC9099C) Substantiatedthe state’s words, verbatim · CDSS document, Aug 20, 2025 · control 18-AS-20240923133421

Allegation investigated: Staff does not ensure resident is administered medications as prescribed Staff is mismanaging resident's medications

On 8/18/2025, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering investigative findings into the allegations listed above. LPA Flores identified herself and discussed the purpose of the visit with Administrator, Mollie Bowie. A tour of the facility was conducted and LPA did not observe any health and safety concerns. The investigation consisted of record reviews and interviews. It was alleged staff did not ensure residents were administered medication as prescribed. On the afternoon of 3/18/2024, Staff #1 (S1) documented on the Medication Administration Record (MAR) that Resident #2 (R2) was out of a medication and was needing to be filled. Per the MAR, R2 did not receive the refilled medication until 3/21/2024. Through interviews, information obtained alleged staff are waiting until the medication was out-of-stock until a new order of the medication is submitted causing there to be a delay of when the residents wthe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 18-AS-20240419162313

Allegation investigated: Facility is not meeting a resident's care needs.

On 08/12/2025 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the complaint allegation noted above. The LPA met Crystal Rulas-Maldonado, Business Office Manager and explained the purpose of the visit and the elements of the allegation. The allegation was investigated and consisted of interviews and records review. Regarding the allegation of facility is not meeting a resident’s care needs, it was alleged that Resident #1’s (R1) feet were in need of care as their feet were observed to be swollen and with a toenail falling off. Furthermore, R1’s electric wheelchair had been in need of repair for months, and R1 requested repair multiple times with no assistance. It was alleged that R1’s feet were observed on or about 03/26/2025. R1 denied seeing the doctor as well as denying having any issues with their feet. The LPA conducted a records review of R1’s Charting Notes dated 03/15/2025 and it revealed that R1 was sent out due tothe state’s words, verbatim · CDSS document, Aug 12, 2025 · control 18-AS-20250505154117

Allegation investigated: Facility staff failed to provide supervision to resident in care Staff failed to assist a resident in care with toileting

Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Wellness coordinator Breanna Jones and explained the purpose of the visit. Administrator Molly Bowie arrived shortly. The investigation consisted of the following: During the initial visit conducted on 07/25/2025, LPA Martinez conducted a tour of the interior/exterior areas of the facility, conducted interviews, and obtained copies of pertinent documentation. On todays visit LPA Gutierrez interviewed Administrator, Staff #1- Staff #6, and Residents #2 -Residents #9. LPA obtained copies of the following documents: staff roster, resident roster, R1’s admission agreement and physicians report will be emailed to LPA. During today’s visit LPA Gutierrez delivered findings. SEE 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 10, 2025 · control 18-AS-20240723134829

Allegation investigated: Staff are not preventing the use of illegal drugs in the facility Staff are not preventing resident's from smoking cigarettes inside the facility

Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Wellness coordinator Breanna Jones and explained the purpose of the visit. Administrator Molly Bowie arrived shortly. The investigation consisted of the following: During the initial visit conducted on 02/11/2025, LPA Perez requested and received pertinent documents and conducted record reviews. During the visit LPA interviewed staff #1. On todays visit LPA Gutierrez interviewed Administrator, Staff #2- Staff #7, and Residents #1 -Residents #9. R7 could not be interviewed. LPA obtained copies of the following documents: staff roster, resident roster, R1’s admission agreement with house rules, R4 R5 R7 warning letters, and R7 eviction notice. During today’s visit LPA Gutierrez delivered findings. SEE 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 10, 2025 · control 18-AS-20250210135057

Allegation investigated: Neglect/Lack of supervison. Staff are not following resident care plan. Staff is not ensuring resident is being fed regularly, resident appears malnourished. Staff are not responding to emergency call system in resident's room. Staff are allowing resident to become intoxicated while on nurmerous medications. Staff are allowing surveillance cameras in resident's room.

On 07/27/2025, Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent visit and met with Psych Tech Breanna Jones. On 07/26/2025, LPA Regina Cloyd conducted a subsequent visit on to gather information regarding the above allegation(s). LPA met with Edgar Almanza and the purpose of the visit was explained. Business Office Manager Crystal Ruelas joined later. On 07/25/2024, LPA Sara Martinez conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA met with Wellness Coordinator Olga Morales who was informed of the purpose for the visit. Investigation consisted of the following: On 07/27/2025, LPA Cloyd interviewed three staff (S8 – S10), attempted to interview Witness #1 (W1) over the phone, and obtained Electronic Monitoring Consent Form. On 07/26/2025, LPA obtained staff roster (dated 06/01/2024) and Resident #1 record, June R1’s Medicaid Ledger (2024 and July 2024), R1’s Physician’s Order (as of 07/01/2024), R1’s Hthe state’s words, verbatim · CDSS document, Jul 27, 2025 · control 18-AS-20240716112652

Allegation investigated: Staff did not provide a comfortable temperature for resident. Staff did not treat resident with respect.

On 7/27/2025 at approximately 8:30 AM, LPA Alfonso Iniguez conducted a subsequent unannounced complaint visit. LPA Iniguez met with Breanna Jones/Phych Tech. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Culinary Director Interview (A#1), Residents Interviews (R#1-R#10) and Staff Interview (S#1-S#5). LPA obtained and reviewed the following documents: Resident Roster dated: 7/26/25, Staff Roster dated: 7/26/25, copies of (R#1)’s Medication Administration Records (MARs) dated: June 2024 through October 2024 and a Health and Safety check of the facility ( 10 randoms residents rooms: 201, 216, 222, 229, 241, 141, 145, 134, 138 and 137) and the facility elevators and Copies of Facility Staff Trainings regarding residents rights dated:2025. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 27, 2025 · control 18-AS-20240625083051

Allegation investigated: Facility has bed bugs Resident was forced to relocate due to bed bugs

Licensing Program Analyst (LPA) Emily Peraldi conducted a subsequent complaint visit to deliver final findings for the above allegations. During today’s visit, LPA Peraldi met with the Culinary Manager, Edgar Mendez and explained the reason for the visit. On 08/21/2024, the Riverside Adult and Senior Care Regional Office (RO) received a complaint regarding physical plant and personal rights violations. The complaint alleged that the facility and bedroom of Resident #1 (R1) had bed bugs and that R1 was forced to relocate rooms due to bed bugs. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 26, 2025 · control 18-AS-20240821141334

Allegation investigated: Staff are mismanaging resident’s medication.

Licensing Program Analyst (LPA) Emily Peraldi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA Peraldi met with the Culinary Manager Edgar Mendez and explained the reason for the visit. On 10/10/2024, the Riverside Adult and Senior Care Regional Office (RO) received a complaint regarding an allegation of staff mismanaging Resident #1 (R1’s) medication. The complaint alleged that staff were refusing to administer R1’s full medication. On 10/15/2024, from 9:00am to 11:35am, Licensing Program Analyst (LPA) Sara Martinez conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. LPA Martinez met with the Administrator Molly Bowie who was informed of the purpose of the visit. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 26, 2025 · control 18-AS-20241010162139

Allegation investigated: Resident was hit over the head by another resident due to lack of supervision.

Licensing Program Analyst (LPA) Emily Peraldi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA Peraldi met with the Culinary Manager Edgar Mendez and explained the reason for the visit. On 10/17/2024, the Riverside Adult and Senior Care Regional Office (RO) received a complaint regarding an allegation of lack of supervision. The complaint alleged that Resident #2 (R2) hit Resident #1 (R1) over the head. On 10/23/2024, from 8:15am to 12:15pm, Licensing Program Analyst (LPA) Janette Romero arrived unannounced to investigate the allegation listed above. LPA Romero met with the Administrator, Molly Bowie, who was informed of the purpose of the visit. During the visit, the LPA toured the facility, conducted interviews, and obtained copies of pertinent documentation. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 26, 2025 · control 18-AS-20241017140824

Allegation investigated: Staff did not administer resident’s medication as prescribed. Staff did not provide a safe environment for residents. Staff did not ensure that the facility was in good repair.

On 7/26/2025 at approximately 8:10 AM, LPA Alfonso Iniguez conducted a subsequent unannounced complaint visit. LPA Iniguez met with Crystal Ruelas /Business Office Manager. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Culinary Director Interview (A#1), Residents Interviews (R#1-R#10) and Staff Interview (S#1-S#5). LPA obtained and reviewed the following documents: Resident Roster dated: 7/26/25, Staff Roster dated: 7/26/25, copies of (R#1)’s Medication Administration Records (MARs) dated: June 2024 through October 2024 and a Health and Safety check of the facility ( 10 randoms residents rooms: 201, 216, 222, 229, 241, 141, 145, 134, 138 and 137) and the facility elevators. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 26, 2025 · control 18-AS-20240625083051

Allegation investigated: Resident developed a pressure injury due to neglect by staff. Facility staff did not seek timely medical attention for residents pressure injuries. Facility staff leave residents in soiled bedding. Facility staff do not respond to residents' call buttons in timely manner.

Licensing Program Analyst (LPA), Debbie Palacios, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegations. LPA met with Executive Director, Molly Bowie, to explain the purpose of the visit and the elements of the allegations. The investigation consisted of observations, interviews with staff members and residents, and a review of records. It was alleged that Residents R1 and R2 developed pressure injuries due to staff neglect and did not receive prompt medical care. Record review revealed Hospice Care documentation showed that R1 was receiving wound care three times a week. On May 8, 2024, R1 was examined by a physician who assessed the wound and scheduled a follow-up within two weeks. Following a two-week evaluation by a physician, R1 was admitted to Silverado Comfort Care Hospice on May 14, 2024, with medical orders to treat and cleanse wound. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 21, 2025 · control 18-AS-20240509101436

Allegation investigated: Staff does not ensure resident has electricity.

On 07/14/2025 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the allegation noted above. LPA met with Executive Director (ED) Molly Bowie, where LPA explained the purpose of the visit and the elements of the allegation. The allegation was investigated, and the investigation consisted of interviews and records review. On 08/02/2024 Community Care Licensing received a complaint alleging staff did not ensure resident had electricity. It was alleged Resident 1 (R1) returned to the facility to find their room had no electricity. The LPA was unable to determine the date of occurrence. LPA attempted to interview R1 but was unsuccessful. The ED was interviewed and reported they had never been informed that R1 was without electricity. The ED further reported they had an exterminator company providing services which consisted of electrical outlet covers being removed to allow for powder to be inserted. However, at no time was the ethe state’s words, verbatim · CDSS document, Jul 14, 2025 · control 18-AS-20240718105822

Allegation investigated: Staff illegally evicted resident.

On 07/14/2025 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the allegations noted above. LPA met with Crystal Rulas-Maldonado, Business Office Manager, where LPA explained the purpose of the visit and the elements of the allegations. The allegations were investigated, and the investigation consisted of interviews and records review. It was alleged staff illegally evicted Resident 1 (R1). R1 was issued an eviction notice on 05/21/2024, for failing to pay. A review of the eviction notice revealed that it met Title 22 regulatory requirements. It was further alleged that R1 was denied access to their room upon their return to the facility. Staff reported R1 was out of the facility from 07/20/2024 through 08/03/2024. Upon R1’s return to the facility, R1 was relocated to a model room, because their room was being treated for pests. R1 was then moved back into their original room on or around 08/27/2024. A review of the facilitthe state’s words, verbatim · CDSS document, Jul 14, 2025 · control 18-AS-20240802094711

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Licensee did not follow proper eviction protocols with resident in care.

Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA met with Executive Director, Molly Bowie, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of observations, interviews with staff members and residents, and a review of records. On February 6, 2025, Community Care Licensing received a complaint alleging Licensee did not follow proper eviction protocols with resident in care. The complaint alleged Client 1 (C1) was not given adequate time to relocate and secure new housing before the eviction date. LPA interviewed Additional Witness who stated, that although C1 had received all necessary eviction notices, they believed there was a verbal agreement with Executive Director (ED), Molly Bowie to extend the eviction date. However, during an interview with the ED, ED confirmed a conversation with additional witness dathe state’s words, verbatim · CDSS document, Apr 16, 2025 · control 18-AS-20250206161754

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not allowing resident to return to the facility due to their stage 4 pressure injury

Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA met with Business Office Manager Crystal Maldonado, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of observations, interviews with staff members and residents, and a review of records. On December 17, 2024, Community Care Licensing received a complaint alleging that staff are not allowing resident to return to the facility due to their stage 4 pressure injury. It was reported that the resident was not allowed to return to the facility until the pressure injury was downgraded to stage 2 or 3. Information obtained from interview with Administrator stated that the level of care for stage 4 pressure injury was a restricted health condition and would require hospice enrollment for the additional care. This is in accordance with Title 22 regulations. Information othe state’s words, verbatim · CDSS document, Jan 16, 2025 · control 18-AS-20241217150653

Allegation investigated: Personal Rights

Licensing Program Analyst (LPA) Sara Martinez conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. LPA met with Executive Director Molly Bowie who was informed of the purpose for the visit. LPA's investigation consisted of a tour of the facility, records review, and interviews. Regarding the allegation "Personal Rights", LPA conducted a record review of the facility's resident roster for Resident One (R1) during the visit. Record review of the roster revealed R1 was not listed as a current resident receiving care and supervision at the facility. LPA conducted an interview with Executive Director Molly Bowie during the visit to inquire about R1's residency status at the facility. Executive Director Bowie reported R1 is not a resident at this facility. LPA conducted interviews with relevant parties who confirmed R1 was not admitted to this facility but was admitted to a different licensed residential care facility for the elderly.the state’s words, verbatim · CDSS document, Nov 18, 2024 · control 18-AS-20241117090019

Allegation investigated: Facility staff are not properly addressing pest infestation in facility

On 10/23/2024, Licensing Program Analyst (LPA), Janette Romero arrived unannounced to investigate the allegation listed above. LPA met with Administrator, Molly Bowie who was informed of the purpose of the visit. It was alleged there are bugs and mice in Resident 1's (R1's) room. LPA reviewed the resident roster, which did not list R1 as a current resident. Administrator Bowie was interviewed and reported R1 is not a resident at the facility and there are no reports of bugs or mice observed in any of the residents' rooms. Administrator Bowie explained the facility has an ongoing contract with pest control company "Orkin" to provide routine services to prevent pests. LPA contacted Orkin who reported they provide ongoing treatment on a semi-monthly basis and additionally as needed. Administrator Bowie provided LPA copies of the pest service reports noting routine services have been completed and there are no reports of pests sightings or activity that would require additional treatments.the state’s words, verbatim · CDSS document, Oct 23, 2024 · control 18-AS-20241018143509

Allegation investigated: Staff spoke inappropriately to resident

Licensing Program Analyst (LPAs) Sara Martinez and Debbie Palacios conducted an unannounced facility to initiate the complaint investigation regarding the allegation above. LPAs conducted a tour of the facility, staff and resident interviews, and requested pertinent documents related to the investigation. Regarding the allegation "Staff spoke inappropriately to resident", it was reported a staff member had yelled and threatened Resident One (R1) in the facility courtyard with other residents present and threatened to call the police on R1. LPAs conducted interview with R1 who reported Staff One (S1) did not threaten R1 but had yelled and embarrassed R1 in front of the other residents who were present. Interviews conducted with four (4) residents who were reportedly present during the interaction between R1 and S1 denied S1 yelling at R1 and denied S1 threatening to call the police on R1. LPAs conducted an Interview with S1 who denied yelling at R1 and denied telling R1 they were goingthe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 18-AS-20240927120949

Allegation investigated: Staff did not release resident records upon request from resident's authorized person

Licensing Program Analyst (LPA) Sara Martinez conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA met with Executive Director Molly Bowie who was informed of the purpose for the visit. The complaint investigation consisted of interviews and records reviewed. Regarding the allegation “Staff did not release resident records upon request from resident's authorized person”, it was reported records for Resident One (R1) was requested on 08/21/2024 and the facility has not provided the requested documents to R1’s authorized person. Staff One (S1) reported the facility received a letter requesting medical records for R1 dated 08/16/2024. S1 sent the requested documents to upper management and their legal department to review the documents before sending the requested documents to R1’s authorized representative. Records review of an email reveals S1 sent R1’s requested documents to upper management on 08/21/2024. During today’s vithe state’s words, verbatim · CDSS document, Sep 16, 2024 · control 18-AS-20240909182812

Allegation investigated: Licensee is not properly addressing pest issue in the facility.

Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to commence a complaint investigation in regards to the allegation noted above. LPA met with Executive Director Molly Bowie and explained the purpose of the visit and the elements of the allegation. On 7/16/24 Community Care Licensing received a complaint alleging the licensee is not properly addressing the pest issue in the facility, specifically rats, termites and cockroaches. LPA conducted a review of a special service agreement from the local exterminator company, which revealed that the licensee entered into a contract with the local exterminator company on or around 10/16/23. The service agreement lists the following pest coverage: (rats, mice, cockroaches, rolly pollies, crickets, common ants, pincher bugs). LPA reviewed a recent service contract dated 7/13/24 that notes that bed bug inspection and treatment was performed in a resident bedroom. Per interview with Executive Director Molly Bowithe state’s words, verbatim · CDSS document, Jul 17, 2024 · control 18-AS-20240716141532

Allegation investigated: Staff is retaliating against resident. Staff is refusing to accept resident's rent money.

Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to commence a complaint investigation in regards to the allegations listed above. LPA met with Executive Director Morgan Williams, where LPA explained the purpose of the visit and the elements of the allegations. The allegations were investigated which included observations, interviews and records review. On 5/22/24 Community Care Licensing received a complaint alleging staff is retaliating against resident and that staff is refusing to accept resident's rent money. Regarding the allegation of staff is retaliating against Resident #1 (R1). R1 was issued an eviction notice on 1/19/24, per an interview with Executive Director Morgan Williams, an internal review of records was conducted and it was discovered that the facility did not remove R1 from auto pay, and R1s rent payment for the originally signed ACH amount was paid in January 2024. The facility issued a refund January's rent in February 2024.the state’s words, verbatim · CDSS document, May 29, 2024 · control 18-AS-20240522083240

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.