Discovery Commons Raincross

Allegation investigated: Facility staff do not safeguard resident's personal belongings, Facility does not provide meal service to resident. Facility staff do not assist resident with toileting.

On May 6, 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Carlos Espino and reason for visit explained Investigation consisted of the following: On January 19, 2024, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. During the visit, it was determined that the complaint required further investigation. On May 5, 2026, the department conducted an unannounced visit to continue investigation of above allegations. The department obtained the following documentation--a copy of theft and loss policy. The department needs to obtain additional information to render a finding, therefore the complaint requires further investigation. On May 6, 2026, the department obtained R1’s Physician’s report (dated: 6/13/23), R1’s Physician’s orders (dated: 6/22/23), R1’s Admission Agreemethe state’s words, verbatim · CDSS document, May 6, 2026 · control 18-AS-20240112095238

Allegation investigated: Facility staff are not properly addressing pest infestation in facility

On May 5 , 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Carlos Espino and reason for visit explained Investigation consisted of the following: On April 30 2024, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. During the visit, it was determined that the complaint required further investigation. On May 5, 2026 The department obtained a copy of the following documents: Staff Roster (dated 3/30/26), Resident Roster (5/1/26) Pest control invoices (3/28,24, 4/12/24, 4/5/24, 4/10/24, and 4/17/24), Consent release confidential information for hospice (7/31/23), Admission Agreement (7/18/23) and Resident rights (7/18/23) The department interviewed Administrator (A1) 5 staff (S1-S4), 4 Residents (R2-R5). Page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, May 5, 2026 · control 18-AS-20240423144139

Allegation investigated: Licensee is restraining resident. Licensee is forcing resident to remain at the facility against their will. Staff are inappropriately medicating resident.

Licensing Program Analyst (LPA), Armando Perez and Ahliah Sharp, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Resident Care Director WIlliam Lewallen, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and witnesses and file reviews. On February 11, 2026, Community Care Licensing Division (CCLD), received a complaint alleging that Licensee is restraining resident, licensee is forcing resident to remain at the facility against their will and staff are inappropriately medicating resident. Interview with Executive Director, Mary McClure, revealed that the name provided did not match any current residents. Information obtained through Interview with Responsible Party confirmed Resident 1 (R1) did not reside at the facility. Additionally, RP elected not to provide the current location of R1. LPA interviewed Witness 2 (Wthe state’s words, verbatim · CDSS document, Feb 11, 2026 · control 18-AS-20260211100003

Allegation investigated: Staff are not ensuring resident receives phone calls

Licensing Program Analyst (LPA), Armando Perez and Ahliah Sharp, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Resident Care Director WIlliam Lewallen, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and witnesses and file reviews. On February 05, 2026, Community Care Licensing Division (CCLD), received a complaint alleging that facility staff are not ensuring resident receives phone calls. Interview with Executive Director Mary MCClure, revealed that the name provided did not match any current residents. A request to interview Additional Witness 1 (AW1) was attempted and AW1 did not respond to request to obtain further information. Information obtained through Interview with Responsible Party confirmed Resident 1 (R1) did not reside at the facility. LPA interviewed Witness 2 (W2), and corroborated statements madthe state’s words, verbatim · CDSS document, Feb 11, 2026 · control 18-AS-20260205122032

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident has a suspicious head injury.

Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to deliver findings on a complaint alleging Resident #1 (R1) sustained a head injury due to neglect. LPA Singh met with Facility Staff and was granted entry into the facility. Facility Executive Director Mary Mcclure, facility representative arrived during this visit. LPA singh introduced herself and stated the purpose of this visit to the facility representative- Executive director-Mary Mcclure The investigation conducted by LPA Singh consisted of interviews and records review. Based on the information gathered, LPA Singh was not able to find sufficient evidence to corroborate the allegation listed above. Resident had an unwitnessed fall, Med-tech was called, bodycheck done, noted laceration to left forehead and first aid rendered. Interviews with facility staff and R1’s family did not disclose any concerns regarding R1’s head injury. In addition, R1’s family indicated the facility provided R1 athe state’s words, verbatim · CDSS document, May 12, 2025 · control 18-AS-20210319160235

Allegation investigated: Resident was not provided a copy of the Admissions Agreement. Resident's charges were increased without proper notice.

Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Executive Director, Mary McClure who was informed of the purpose of the visit. LPA conducted interviews and conducted records review. It was alleged “Resident was not provided a copy of the Admissions Agreement.” It was alleged Resident #1 (R1) and their legal representative did not receive a copy of the facility’s new admission agreement. Interview with R1 was unable to be conducted as they have passed away. Interview with R1’s legal representative was attempted but unable to be conducted. Substantiatedthe state’s words, verbatim · CDSS document, May 8, 2025 · control 18-AS-20220317170451

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff not providing adequate laundry services. Facility not providing residents with adequate housekeeping services.

On 11/21/24 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the allegations listed above. LPA met with Executive Director Mary McClure where LPA explained the purpose of the visit, and the elements of the allegations. The allegations were investigated and the investigation consisted of observations, interviews and records review. On 07/07/21 Community Care Licensing received a complaint alleging the staff are not providing adequate laundry services and that the facility is not providing the residents with adequate housekeeping services. Regarding the allegation of staff are not providing adequate laundry services it was alleged that Resident #1 (R1) clothes were smelly and dirty, and this was due to the washing machine being broken where the mechanism that dispenses the soap was not operable. LPA conducted interviews with Building Service Director Raul Hernandez whom explained that in or around 2021 the facility had soap dthe state’s words, verbatim · CDSS document, Nov 21, 2024 · control 18-AS-20210707115014

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not properly monitor a resident's incontinence needs

Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to commence a complaint investigation in regards to allegation noted above. LPA met with Executive Director Judith Pierfax and explained the purpose of the visit and the elements of the investigation. The allegation was investigated and consisted of observations, interviews and records review. It was alleged that staff do not properly monitor Resident #1 (R1) incontinent needs. R1 moved into the facility on July 31, 2023 and resides in assisted living. Per the initial assessment completed R1 was not identified as having any incontinent needs. Per an interview with Executive Director Judith, they were making their rounds on or around 09/04/23, and observed for there to be a urine odor coming from R1's laundry. As a result R1's responsible party was contacted, and resulted in a care conference being held on 09/06/23. Resident Care Director William Lewallen and R1's responsible parties were present andthe state’s words, verbatim · CDSS document, Sep 21, 2023 · control 18-AS-20230919085318