Cool Meadow Care

On 9/30/25, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegations, and to deliver findings. The Department was met by Administrator Long Zhang and the purpose of the visit was explained. Investigation consisted of the following: On 7/26/22, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. It was determined that the complaint required further investigation. On 9/16/25, the Department made a subsequent visit and interviewed the Administrator(A1) and 2 staff (S1-S2) who were present at the time of visit. The Department also conducted 3 resident interviews (R2-R3). R1 no longer lives at the facility. R1 remained at facility until her passing on 12/30/23. R1’s date of admission was 5/15/2022. On 09/16/25 The Department obtained and reviewed the following documents: Staff roster (dated 3/19/24), resident roster (6/1/25), physician’Read the full finding— CDSS inspection report, September 30, 2025 · control 18-AS-20220722113442

**This report is to amend document dated 9/16/25. The purpose of the amended document is to change findings from UNSUBSTANTIATED to SUBSTANTIATED and to remove confidential information. Substantiated— CDSS inspection report, September 16, 2025 · control 18-AS-20220722113442

Licensing Program Analyst, (LPA) Armando Perez conducted an unannounced visit to the facility and met with House Manager Liz Baclagan . The purpose of the visit was to inform of the complaint allegation findings. During this investigation, LPA conducted interviews with Administration, staff, clients, and additional witnesses. LPA also obtained pertinent documentation in order to assist with determining the findings for the above noted allegation. On October 25, 2024, Community Care Licensing (CCL) received a complaint alleging that the facility staff does not answer the facility telephone. It was reported that additional witness has contacted the facility numerous times in order to find out the well being of Resident #1. It was stated that the facility does not answer nor return the calls. On October 31, 2024, LPA conducted a tour of the facility and observed an operable telephone that had a loud ring tone and is capable of recording messages. Information obtained from Administrator stRead the full finding— CDSS inspection report, November 27, 2024 · control 18-AS-20241025152608

Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Licensee, Long Zhang, who was informed of the purpose of the visit. During the visit, LPA conducted interviews and conducted records reviews. It was alleged that “Staff refused to accept resident back to the facility”. It was alleged that Resident #1 (R1) was not accepted back to the facility due to Staff #1 (S1) citing nonpayment and inability to care for R1’s condition. LPA reviewed the regional office accountability log for received eviction notices. None were found for R1. SubstantiatedRead the full finding— CDSS inspection report, May 22, 2024 · control 18-AS-20240516110321

Licensing Program Analyst (LPA) Anna Bueno conducted a subsequent unannounced visit to the facility to continue the complaint investigation and deliver findings on the above allegations. LPA met with staff Liz Baclagan who was informed of the purpose of today’s visit. Licensee John Zhang and Administrator Satchel Lecita arrived during the visit. The investigation consisted of staff and resident interviews and review of relevant records. The allegations are that 1: Resident (R1) is being neglected and emotionally abused; and 2: R1 made to sit in feces for an extended period of time. Resident interview revealed that they lived at the facility for less than a month. Resident did not provide additional information regarding the allegations. Witness interviewed was not able to provide information related to these allegations. Staff interviews do not recall R1 at all while Administrator confirmed that R1 was at the facility for up to two weeks. Administrator further stated that R1 will oftenRead the full finding— CDSS inspection report, April 24, 2023 · control 18-AS-20200724130142

Licensing Program Analyst (LPA) Anna Bueno conducted a subsequent unannounced visit to the facility to continue the complaint investigation and deliver findings on the above allegations. LPA met with staff Liz Baclagan who was informed of the purpose of today’s visit. Licensee John Zhang and Administrator Satchel Lecita arrived during the visit. The investigation consisted of staff and resident interviews and review of relevant records. LPA was not able to interview Resident 1 (R1). The allegations are that 1: Facility staff did not assist R1 with toileting needs; and 2: Facility staff did not assist R1 with preparing for a medical appointment. Records reviewed and staff interviews confirmed that this facility had an active Covid case on or around 07/23/2020 and contact with Covid-19 positive residents was limited to essential care as Covid-19 vaccines did not become available until December 2020. Records revealed that R1 was admitted to this facility on 06/28/2019. Review of physicianRead the full finding— CDSS inspection report, April 9, 2023 · control 18-AS-20200723084004