Martino Loving Care

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Rose Ruppert made an attempted Case Management visit to confirm if there are residents in care. LPA was unable to gain entry into the facility. LPA intercepted a tenant leaving for work at 8am and stated the purpose of the visit. LPA requested for the tenant to allow entry into the home but tenant asked LPA to contact the property owner. LPA asked how many other people resided in the home and tenant stated there are three people who rent room and are not receiving care. All are independent and come and go. LPA asked for the names of the individuals and tenant did not reply. LPA observed three cars in front of the home and the tenant confirmed that the white vehicle belonged to an independent resident. The tenant was entering into the second vehicle and there was a third vehicle parked. LPA also noted there had been another vehicle parked in front of the Additional Dwelling Unit entrance and observed a male and child enter the vehicle and leave the property. After the tenant left, LPA knocked on the door with no response. LPA attempted to look through a window that oversees the kitchen and observed the interior was dark. The chirp of the low battery smoke alarm could be heard at the front door and LPA did not detect any signs of movement or activity indoors. LPA called the two phone numbers on the facility profile and neither number had the ability for LPA to leave a voicemail. LPA was unable to conduct an exit interview and will mail a copy of the report to the Licensee mailing address on file.the state’s words, verbatim · CDSS document, Nov 18, 2025

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Rose Ruppert made an attempted Case Management visit to confirm if there are residents in care. LPA was unable to gain entry into the facility. LPA knocked on the front door and no one answered. LPA observed there were no cars in the driveway but there was a vehicle parked in front Upon knocking and using the Ring doorbell, LPA did not hear any activity inside except for the chirping of a smoke alarm with a low battery. LPA looked into the front window and did not see any movement in the kitchen and it was dark indoors. LPA observed a car parked on the side of the home adjacent to the Additional Dwelling Unit. LPA knocked on the dwelling unit but did not receive any response. LPA called the two phone numbers on the facility profile and neither number had the ability for LPA to leave a voicemail. LPA was unable to conduct an exit interview and will mail a copy of the report to the Licensee mailing address on file.the state’s words, verbatim · CDSS document, Oct 30, 2025

Type of visit: Case Management - Other

Licensing Program Analysts (LPAs) Rose Ruppert and Joseph Alejandre made an unannounced case management to conduct a health and safety visit to ensure there are no residents residing in the facility that require care and supervision. LPAs were assisted on the visit by the Long Term Care Ombudsman (LTCO) and a Vietnamese speaking Adult Protective Services (APS) Social Worker. LPAs, LTCO and APS were approached by Administrator (AD), Thanh Trieu. LPA Ruppert explained the purpose of the visit and AD began to yell at LPA; stating to, "Stop bothering him" and left the facility. LPAs, LTCO and APS toured the facility and observed there were no residents present. Resident #3 (R3), who is independent, was not at the facility but R3's belongings remain in their room and R3's vehicle was parked in the driveway. Residents #1 and #2 were not present at the facility and there were no personal effects remaining in their bedrooms. No immediate health and safety concerns observed during the visit. An exit interview was not conducted and a copy of the report was left in the facility.the state’s words, verbatim · CDSS document, Jul 10, 2025

Allegation investigated: Residents abandoned by facility staff. Resident(s) medications are not being managed as prescribed. Unidentified and uncleared individual(s) residing in the facility. Facility is operating outside of its plan of operation.

Licensing Program Analysts (LPAs) Rose Ruppert and Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPAs arrived at the facility on July 4, 2025 at 1:00pm. No one was present at the facility. c During the course of the investigation, LPAs toured the facility. LPAs interviewed Residents #1 (R1), Resident #2 (R2) and Resident #3 (R3) and Witness #1 (W1) and Witness #2 (W2). The facility has no resident records. On July 2, 2025. LPA conducted the initial 10-day visit. The investigation into the allegation, Residents abandoned by facility staff, revealed the following. On July 2, 2025 when LPA Ruppert made the initial 10-day visit there was no staff at the facility. Staff 1 arrived 30 minutes later. LPA attempted to call the Administrator, but they could not be reached. (Continued on LIC 9099-C) Substantiated (Continued LIC (9099) The Department has made numerous attempts to contact the Licensee but the Licensee has remained unresponsive. There is no current staff roster at the facility. LPAs could not locate any facility records during the tour of the facility. Three of three residents confirmed that there is no care staff that remains in the facility at night. Staff 1 reported they have no knowledge of any facility documents or records. Staff 1 is not background cleared and is not associated to the facility. On July 3, 2025 Staff 1 left the facility while R1 was still present. Based on the evidence gathered through interviews and observations the preponderance of evidence standard has been met, therefore the allegation, Residents abandoned by facility staff is substantiated. The investigation into the allegation, Resident(s) medications are not being managed as prescribed revealed the following. On July 3, 2025 LPA Ruppert LPA observed all 3 residents stored their medication in their rooms. Three out of three residents interviewed reported they administered their own medications. There are no resident records at the facility. There are no medication records that could be reviewed. Three out of three residents interviewed could not explain what their medications are for and when they should take them. Staff 1 reported that they have assisted Resident 1 and Resident 2 but not with their medications. None of the residents receive any medication management. Based on the evidence gathered the preponderance of evidence standard has been met, therefore the allegation is substantiated. The investigation into the allegation, Unidentified and uncleared individual(s) residing in the facility, revealed the following. On July 3, 2025 LPA Ruppert toured the facility. LPA Ruppert observed a children’s inflatable pool with water in the backyard and an Additional Dwelling Unit (ADU). LPA knocked on the door of the ADU and discovered a female and two children residing in the ADU. LPA introduced self and asked for information. Female stated the spouse handles all interactions regarding rental payment and did not have any information for LPA and LTCO. LPA Ruppert interviewed Staff 1. Staff 1 is not background cleared and not associated to the facility. Based on the evidence gathered the preponderance of evidence standard has been, therefore the allegation, unidentified and uncleared individual(s) residing in the facility is substantiated. (Continued on LIC 9099C1) (Continued from LIC 9099C) The investigation into the allegation, facility is operating outside of its plan of operation, revealed the following. LPA and Long Term Care Ombudsman spoke jointly with Licensee and Regional Manager on the phone. Licensee, who owns the property, stated the license was surrendered four years ago; although the facility pre-licensing visit was 3/24/2021. LPA and LTCO called the Administrator on file, Thanh Trieu, who stated the license was not surrendered and he hung up during the call with LTCO, LPA and Regional Manager. Staff 1 (S1) stated they only worked until 8pm and then leaves the facility. The tenant returns to the facility in the evening and is on-site. And the tenants reside in the ADU. None of the tenants, nor staff member have criminal background clearance, nor training, to provide care. The preponderance of evidence standard has been met therefore the allegation, facility is operating outside of its plan of operation, is substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. Immediate civil penalties are being assessed (See LIC421IMs). An immediate civil penalty for $500 is being assessed for staff not being background cleared, which is a repeat violation ($500 for the violation + $500 for the repeat violation = $1000) and $500 X 3 persons was assessed and is $1500 (LIC 421BG) and an immediate civil penalty for $500 is being assessed for the lack of care and supervision (LIC421IM). A Civil Penalty is pending determination by the Community Care Licensing Division (CCLD) per Health & Safety Code section 1569.49(f). No one was present at the facility. A copy of the report along with Appeal Rights were left at the facility and were emailed to the Licensee.the state’s words, verbatim · CDSS document, Jul 4, 2025 · control 22-AS-20250702131731

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87464(f)(1) · Plan of correction due date: Jul 5, 2025

87464 Basic Services (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement is not met as evidenced by: On July 2, 2025, LPA arrived at 3:40pm and and there were no staff present. A staff member showed up 30 minutes later and admitted to leaving at 8 PM. There is no staff during the night. This poses and immediate health and safety risk to residents in care .LIC 421IM An immediate civil penalty is being assessed for $500.the state’s words, verbatim · CDSS document, Jul 4, 2025

Plan of correction: The Licensee will provide staffing for the three residents in care or relocate the residents from the facility.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(h)(2) · Plan of correction due date: Jul 5, 2025

877465 Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: On July 2nd and 3rd, LPAs observed medications accessible for three of three residents. This poses and immediate health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Jul 4, 2025

Plan of correction: The Licensee will secure resident medications or relocate the residents from the facility.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(a) · Plan of correction due date: Jul 5, 2025

87355 Criminal Record Clearance (a)The Department shall conduct a criminal record review of all individuals specified in Health and Safety Code section 1569.17 and shall have the authority to approve or deny…employment…in the facility… This requirement is not met as evidenced by: LPA observed Staff 1, Tenant 1, Tenant 2 and Tenant 3 at the facility are not background cleared and associated to the facility. This poses an immediate health and safety risk to residents. An immediate civl penalty is assessed. A repeat violation of $1000 + $500 X 3 persons = $2500.the state’s words, verbatim · CDSS document, Jul 4, 2025

Plan of correction: Licensee agrees to have all tenants and staff associated to the facility as required by CCR 87355. Licensee to submit proof of background clearance to LPA by POC due date.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87208(a) · Plan of correction due date: Jul 5, 2025

87208 Plan of Operation a) The licensee shall have and maintain a current, written definitive plan of operation for the facility. The licensee shall operate the facility in accordance with the terms specified in the plan of operation and may be cited for not doing so pursuant to Health and Safety Code section 1569.49…. This requirement is not met as evidenced by: On July 2-3, LPAs could not find records for 3 of 3 residents. Two tenants also reside on the property, one in Room #1 and a family resides in the Additional Dwelling Unit (ADU) with two adults and two minor children. The ADU is not included in the facility sketch. This poses an immediate health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Jul 4, 2025

Plan of correction: Licensee agrees to submit a new application and facility sketch to add ADU for fire clearance. Licensee agrees to have staff and residents only at the facility and to comply with the approved Plan of Operation on file.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Rose Ruppert attempted to make an unannounced visit for an Annual Required Evaluation at 8am. LPA knocked on front door and an unknown tenant opened the door and denied LPA entry. LPA called the facility phone contact on file and spoke with Licensee's (LE) sister. The sister stated the licensee was traveling and unavailable to speak with LPA. Tenant asked to speak with the LE's sister to inform her that LPA would be denied entry and tenant closed the front door. LE did not have control of property. LPA stated to LE's sister that entry was required and that denial of entry would revoke the license. LPA will attempt to return at a later date to conduct the annual required evaluation. Civil penalties will be given for: denial of entry and for an unknown tenant that is not background cleared. Both deficiencies are repeat violations from a Department visit on April 15, 2024. The following deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was not conducted but a copy of this report will be mailed to the licensee address on file, via certified mail; along with a copy of the LIC 809-D, LIC 421FCs and Appeal Rights.the state’s words, verbatim · CDSS document, Apr 7, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87755(a) · Plan of correction due date: Apr 7, 2025

87755 Inspection Authority of the Licensing Agency (a) Any duly authorized officer, employee or agent of the licensing agency may, upon proper identification and upon stating the purpose of his/her visit, enter and inspect the entire premise of any place providing services at any time, with or without advance notice. This requirement was not met as evidenced by: Based on LPA observation and interview, the licensee did not allow LPA entry which poses an immediate health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Apr 7, 2025

Plan of correction: A copy of the LIC 809, LIC 809-D, LIC 421-IM and appeal rights will be sent via certified mail to the licensee address on file. LPA will make a return visit to gain entry or request an in-office visit with licensee. This is a repeat violation cited on 04/15/2024.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87355(a) · Plan of correction due date: Apr 7, 2025

87355 Criminal Record Clearance (a) The Department shall conduct a criminal record review of all individuals specified in Health and Safety Code section 1569.17 and shall have the authority to approve or deny a facility license, or employment, residence, or presence in the facility, based upon the results of such review. This requirement was not met as evidenced by: Based on LPA observation and interview, the tenant did have have background clearance which poses an immediate health and safey risk to persons in care.the state’s words, verbatim · CDSS document, Apr 7, 2025

Plan of correction: A copy of the LIC 809, LIC 809-D, LIC 421-IM and appeal rights will be sent via certified mail to the licensee address on file. LPA will make a return visit to gain entry or request an in-office visit with licensee. This is a repeat violation cited on 04/15/2024.

Type of visit: Required - 1 Year

Licensing Program Analysts (LPAs) Ruth Martinez and Faith La and Licensing Program Manager (LPM) Armando Lucero is conducting this unannounced visit for the purpose of completing an annual required inspection. LPAs and LPM arrived at facility and rang the bell twice with no response. LPA called the phone number on file and asked whether the licensee could come to the facility to confirm the facility does not currently have any residents in care. LPA Martinez spoke to Thanh Trieu, Administrator and was informed he would meet us at the facility to let us conduct the inspection. LPA accompanied by Administrator began the tour of the facility. LPAs and LPM did not observe any resident in care at the facility. Administrator informed LPA Martinez that there had never been any residents in care since the license was issued. Upon entry LPAs and LPM observed a gentleman occupant 1 indicating that they live at the premises until the facility admits a resident. Occupant 1 indicated that they have lived at premises over a year. Occupant 1 name did not reflect on facility association list. LPAs toured the kitchen and observed a fire extinguisher mounted on the wall with services date of January 06, 2021. First aid kit and book were observed to be mounted on the wall above the fire extinguisher. LPAs observed the Administrator Certificate to be expired with an expiration date of 6/30/2021. Administrator indicated they had a current certificate and will provide a copy to LPA by email. LPAs and LPM inspected the facility resident bedroom and observed the bedrooms to have all required components. LPA attempted to inspect the bedroom designated as the staff bedroom, but door was locked. Administrator informed LPAs and LPM that the bedroom is being rented to an individual. The occupant 2 of the bedroom arrived shortly after and allowed LPAs to inspect the bedroom. Occupant 2 indicated they had been living at premises for about 7 months. Occupant 2 name did not reflect on facility association list. Bathrooms were inspected and LPA Martinez measured the hot water temperature which measured 113.5 Fahrenheit degrees. Bathroom are equipped with required safety measures such as non-skid mats and grab bars. LPAs inspected residents’ bedrooms which has sufficient lighting to ensure the safety and comfort. All bedrooms observed to have all required components. Storage Continued on LIC809-C space is provided for residents in their bedroom. Smoke and carbon monoxide detectors were tested and found to be operational. LPAs observed storage for linens in the bedroom hallway. LPA toured the outside of the facility and observed the garage to have an enclosed patio covered with a large blue tarp making it as an enclosed building. Administrator indicated that the owner of the property had filled for an ADU permit from the city of Anaheim to make the garage and add on for occupation purposes and LPAs and LPM were not allowed to inspect that portion of the premises. Administrator did not provide department staff with copies of permit for ADU, nor was the Licensing office notified of changes to premise. LPA Martinez observed a gentleman in the interior portion of the ADU unit. Occupant 3 names did not reflect on facility association list. As association list only has 2 individuals already identified on the inspection. Administrator indicated they did not know the occupants name, but indicated they had been living there for about a year. Administrator was unable to provide documentation for the permits or further information. LPAs toured the remainder portion of the backyard. Licensee will contact Community Care Licensing (CCL) to inform of when they are ready to accept new residents or if there are any changes with the license. LPA as a reminder provided annual fee dues information. In an effort to update the facility file, the Administrator is required to submit to the licensing agency a copy of the following: An updated Personnel Report (LIC 500) and Copy of Active Administrator Certificate (Certificate mounted on the wall expired June 30, 2021 for Thanh Trieu). Based on this inspection, deficiencies were observed at this time in the areas evaluated per Title 22 Division 6 of the California Code of Regulations. See LIC 809-D for deficiencies. Civil Penalties were assessed on this date. This report was reviewed with Administrator and a copy of this LIC809, LIC809-D report was provided and left at facility. Appeal rights reviewed, and a copy provided.the state’s words, verbatim · CDSS document, Apr 15, 2024

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87755(a) · Plan of correction due date: Apr 16, 2024

87755 Inspection Authority of the Licensing Agency(a) Any duly authorized officer, employee or agent of the licensing agency may, upon proper identification and upon stating the purpose of his/her visit, enter and inspect the entire premises... This requirement was not met as evidenced by: based on observation the garage has been converted to an ADU with occupants and LPAs were not allowed to inspect which poses an immediate health and safety risk to the persons in care. IMMEDIATE CIVIL PENALTY ASSESSED.the state’s words, verbatim · CDSS document, Apr 15, 2024

Plan of correction: In office meeting will be held with Licnesee to discuss the Department's Inspection Authority

From the deficiency page — Deficiency type: Type A · Section cited: CCR87305(a) · Plan of correction due date: Apr 16, 2024

87305 Alterations to Existing Building or New Facilities (a) Prior to construction or alterations, all facilities shall obtain a building permit. This requiement is not met as evidenced by: based on observation it was observed the garage has been converted to an ADU with occupants which poses an immediate health and safety risk to the persons in care. IMMEDIATE CIVIL PENALTY ASSESSED.the state’s words, verbatim · CDSS document, Apr 15, 2024

Plan of correction: Licensee to provide documentation for permits from the City of Anaheim by POC due date to LPA or the Department Regional Office.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(a) · Plan of correction due date: Apr 16, 2024

87355 Criminal Record Clearance (a) The Department shall conduct a criminal record review of all individuals specified in Health and Safety Code section 1569.17 and shall have the authority to approve or deny a ... This requirement was not met as evidence by: based on observation it was observed there is three individuals not listed on facility association and the Adminsitrator listed on association as pending clearance. which poses an immediate health and safety risk to the persons in care. CIVIL PENALTY ASSESSED.the state’s words, verbatim · CDSS document, Apr 15, 2024

Plan of correction: Licensee to obtained fingerprint clerance for all individuals at the premises.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87203 · Plan of correction due date: Apr 22, 2024

87203 Fire Safety All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement was not met as evidence by: based on observation it was observed the Administrator did not ensure the facility’s Fire Extinguisher was serviced annually (last serviced on 01/06/2021), which poses an immediate health and safety risk to the persons in care.the state’s words, verbatim · CDSS document, Apr 15, 2024

Plan of correction: Administrator reach out to have the Fire Extinguishers serviced or purchase new Fire Extinguishers and submit proof to LPA via email by POC due date of 4/22/2024.