Silver Lining Residential Care

Allegation investigated: -Faciity not providing activities to residents 2-Facility staff not handling residents medical appointments timely 3-Facility not providing variety of meals 4-residents being overmedicated 5-Facility is over resident capacity 6-Staff does not know how to verbally communicate with residents 7-Facility Staff did not report incident to responsible party 8-Licensee is not responding to responsible party 9-Resident sustained injuries from lack of care & supervision

Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to deliver findings to the above-mentioned allegations. Upon arrival, LPA was greeted and granted entry by office manager, Miriam Esquivel. and explained the purpose of the visit. The Department received a complaint on 03/16/2026, and During the investigation, LPA reviewed records relevant to the allegations, including the complaint report, R1’s 2026 medical records, facility fire clearance,, facility menu, and facility activity calendar. LPA interviewed three staff members. LPA also attempted to interview three residents; however, LPA was unable to obtain relevant information due to the residents’ cognitive ability. . LPA attempted to contact the reporting party on 06/02/2026, 06/04/2026, and 06/12/2026; however, LPA was unable to reach the reporting party. LPA did not leave a voicemail due to the instruction documented in the complaint report, which stated not to leave a voicemail and to calthe state’s words, verbatim · CDSS document, Jun 12, 2026 · control 22-AS-20260316072225

Allegation investigated: Staff do not ensure adequate care is provided to residents

Licensing Program Analyst (LPA) Samer Haddadin conducted an announced visit to the facility to deliver findings regarding the above-mentioned allegation. Upon arrival, LPA was greeted and granted entry by care staff, Nancy Valdez, and LPA explained the purpose of the visit. At the time of the visit, there were seven residents in care. The Department received a complaint alleging that “Staff do not ensure adequate care is provided to residents.” The complaint alleged general concerns that staff neglect residents, and residents are living under poor conditions. The complaint did not identify a specific resident, staff member, date, time, incident, or specific care need that was allegedly unmet. During the course of the investigation, LPA conducted interviews, reviewed available facility records, and made observations of the facility and residents in care. LPA conducted a comprehensive walk-through of the interior and exterior of the facility. During the walk-through, LPA observed three cthe state’s words, verbatim · CDSS document, Jun 4, 2026 · control 22-AS-20260519143142

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not allow resident to return to the facility

Licensing Program Analyst (LPA) Samer Haddadin conducted an announced visit to deliver findings regarding the above-mentioned allegation. Upon arrival, LPA was greeted and granted entry by staff and later met with Licensee Lacy Faddoul. LPA explained the purpose of the visit. It was alleged that “Staff did not allow resident to return to the facility.” During the course of the investigation, LPA reviewed facility records and conducted interviews with staff, residents, the Responsible Party, and the Licensee. LPA reviewed Resident 1’s (R1) Admission Agreement, dated May 8, 2025, which confirmed that R1 was admitted to Silver Lining Residential Care. LPA also reviewed an incident report dated February 23, 2026, which documented that R1 became physically aggressive toward staff and physically assaulted another resident. The report further indicated that R1 was taken by the CAT team on a 5150 hold for 72 hours. {***CONTINUE9099C*** {***THIS IS AN AMENDED REPORT***} Substantiatedthe state’s words, verbatim · CDSS document, Mar 27, 2026 · control 22-AS-20260311085816

Allegation investigated: Facility staff is verbally abusing residents by telling them to shut up and that they are crazy Facility staff is failing to provide care and supervision to residents after 5pm

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Lacy Faddoul and explained the reason for the visit. During the course of the investigation LPA interviewed staff and residents and reviewed resident records. The investigation into the allegation, facility staff is verbally abusing residents by telling them to shut up and that they are crazy, revealed the following. The Administrator denied the allegation. 5 out of 5 staff interviewed denied the allegation. At the time the complaint was filed 9 residents resided at the facility. 4 out of 9 residents were interviewed. 2 residents refused to be interviewed and 2 residents (diagnosed with Dementia) did not respond to the LPAs questions. 1 resident responded by making random statements. 4 out of 4 residents reported they have never verbally abused in any way. LPA did not observe any evidence to suppothe state’s words, verbatim · CDSS document, Oct 15, 2025 · control 22-AS-20220719100645

Allegation investigated: Staff providing care and supervision without criminal record clearance Staff monitor residents via hidden cameras Staff are unqualified to meet residents needs Staff providing care and supervision while intoxicated Staff is financially abusing residents Staff is denying residents' access to make and receive confidential calls

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Lacy Faddoul and explained the reason for the visit. The investigation into the allegation, staff providing care and supervision without criminal record clearance, revealed the following. It was alleged that Staff 1 (S1) was working at the facility without a valid background clearance. The Administrator reported that S1 was going to be hired pending their background clearance was approved. The Administrator reported that the background clearance was not approved and S1's association to the facility was removed September 15, 2018. The Administrator reported that S1 never worked at the facility. On December 6, 20219 a case management visit was conducted to verify S1 was not at the facility (See LIC809 dated December 6, 2019 for more details). 4 out of 4 staff interviewed reported they never worked wthe state’s words, verbatim · CDSS document, Oct 15, 2025 · control 22-AS-20230320142719

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Unlawful eviction Medication not being administered as prescribed

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegations listed above. LPA was greeted and granted entry by staff. Staff called the Administrator and informed her of the visit. LPA met with Administrator Lacy Faddoul. LPA interviewed staff and residents. LPA reviewed facility records. The investigation into the allegation, unlawful eviction, revealed the following. It was alleged the Resident 1 (R1), was unlawfully evicted and not allowed to return to the facility after their hospital stay. On Friday August 30 2024, staff attempted to give R1 a shower and R1 became agitated and hit and scratched 2 staff members. Staff reported R1 was aggressive and yelling so they called 911. The Administrator and family members of R1 were notified. R1 was taken to the hospital. R1 was ready for discharge on September 04, 2024. The Administrator reported that after R1 was assessed they wanted R1 to hathe state’s words, verbatim · CDSS document, Sep 16, 2024 · control 22-AS-20240906145147

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff would not allow residents provider to visit the resident

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. LPA spoke with Administrator/ Licensee Foudil via telephone. During the course of the investigation, LPA interviewed staff, resident, and witness as well as reviewed and obtained pertinent documentation such as sign in logs and physician report. Regarding the allegation that staff would not allow residents provider to visit the resident, the investigation revealed the following: On 02/23/2024 at 12:30 PM, provider stated they arrived for a visit with Resident 1(R1) and was told by staff that the resident was not present at the facility. Provider states being denied entrance. Subsequent information revealed the resident was at the facility during that time frame. Three out of three facility staff deny the incident and state visitors are never denied visitthe state’s words, verbatim · CDSS document, Mar 1, 2024 · control 22-AS-20240223151431