Ardent Care

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not provide adequate food service Staff installed video camera with audio without resident's consent Staff did not ensure resident has hot water in the bathroom

Licensing Program Analyst (LPA) Hanna Gough arrived at the facility to investigate the above-mentioned complaint allegations. LPA was greeted and granted entry by staff. LPA met with AD Melinda Flores and Alex Blancarte and discussed the purpose of the visit. The investigation into the allegations of staff do not provide adequate food service, staff installed video camera with audio without resident's consent and staff did not ensure resident has hot water in the bathroom revealed the following: Regarding the allegation of staff do not provide adequate food service, LPA observed food menus for five cycles. The menus had a variety of fresh nutritious options for residents in care. LPA toured the facility kitchen and did not observe an adequate two-day perishable and seven day nonperishable food supply on hand. LPA observed staff walking into the facility with grocery bags. Continue on 9099C Substantiatedthe state’s words, verbatim · CDSS document, Oct 29, 2025 · control 22-AS-20250930102714

Allegation investigated: Staff does not provide adequate supervision to resident in care.

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to continue the investigation into the allegation listed above. LPA met with Administrator Melinda Flores and explained the reason for the visit. The investigation into the allegation revealed the following. It was alleged that, staff does not provide adequate supervision to resident in care, which led to Resident 1 (R1) falling on February 5, 2023 and February 6, 2023. Both incidents were reported to the Agency and R1's responsible party. After each incident staff assessed R1 and immediately called 911. After the fall on February 5, 2023 R1 had a bump on their forehead and after the fall on February 6, 2023 R1 had a bump on the back of their head. When R1 was admitted to the hospital after their fall on February 6, 2023 and discharged on February 9, 2023. R1 was admitted to the hospital because they suffered 2 falls, 2 days in a row, their loss of consciousness (on February 6), and history of hypertension. Thethe state’s words, verbatim · CDSS document, Oct 22, 2025 · control 22-AS-20230210111523

Allegation investigated: Resident engaged in inappropriate behavior with another resident while in care.

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to deliver findings related to the investigation of the complaint allegation identified above. LPA arrived at facility and was greeted and granted entry by staff. LPA spoke with Melinda Flores, Administrator explained the purpose of the visit. Findings are based upon this investigation which included interviews conducted and resident file record review. It is alleged that a resident engaged in inappropriate behavior with another resident while in care. Record review revealed that CCLD received an LIC624 unusual incident report regarding residents (R1 & R2) for June 01, 2022, R1 was found in R2’s room on top of R2 over their face naked trying to force R2 to open Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Sep 23, 2025 · control 22-AS-20220603100514

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff fail to seek timely medical attention for resident Staff refuse resident to leave facility

On June 20, 2025, Licensing Program Analyst (LPA) Edward Kim conducted a subsequent complaint visit to deliver the findings of the investigation. LPA met with Administrator Melinda Flores and explained the purpose of the visit. The investigation included the following activities: On January 21, 2025, LPA Kim conducted the initial visit, during which relevant records were obtained. In addition, interviews were conducted with three staff members (S1–S3), five residents (R1–R5), and three witnesses (W1–W3). The investigation revealed the following: Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 20, 2025 · control 22-AS-20250115141051

Allegation investigated: Staff restricted resident's visitation rights Staff engaged in a verbal altercation in front of resident in care

Licensing Program Analyst (LPA) Rose Ruppert made an announced visit to deliver findings after a complaint visit on April 3, 2025. LPA was greeted and granted entry and met with Alex Blancarte, Assistant Administrator (AA). LPA reviewed facility Visiting Policy, Visitor's Log for 2025, House Rules, Unusual Incident Reports and Staff Schedule. LPA also reviewed five of five resident records and four of four staff files. LPA interviewed residents, staff, family members and eyewitnesses regarding resident visitation rights. All residents denied allegation that visitation rights are restricted. LPA reviewed the visitor's log for 2025 and noted visitors were allowed to visit with the resident. The facility stated visiting hours in the House Rules from 8am to 8pm and the visitor had wanted to visit after 8:30pm. The visitor was advised by staff that the resident's roommate was already asleep and that visitors would not (Continued on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 14, 2025 · control 22-AS-20250328143510

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility did not ensure residents are not being overcharged

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegation. LPA met with Administrator (AD) Melinda Flores and explained the reason for today’s inspection. The investigation into the allegation that the facility did not ensure residents are not being overcharged revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, staff, and witnesses, and obtained and reviewed copies of the resident roster, staff roster, the facility’s brochure, Resident #1’s (R1) Appraisal dated July 1, 2020, R1’s Individual Service Plan dated May 11, 2020, R1’s Admission Agreement dated July 2, 2020, and the facility’s Plan of Operation. Regarding the allegation that the facility did not ensure residents are not being overcharged: it was alleged that residents whose incontinence supplies are covered by insurance are now bthe state’s words, verbatim · CDSS document, May 6, 2024 · control 22-AS-20240329153408

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident sustained a fall due to lack of supervision.

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on 09/30/20. LPA was greeted and granted entry into the facility by Medication Technician (MT) Fabiola Fuentes. LPA explained the reason for the visit. Per Tittle 22, Section 87506 Resident Records under (e) Original records or photographic reproductions shall be retained for a minimum of three (3) years. Due to the complaint being over three years LPA was unable to review Resident 1 (R1) records. This agency has investigated the complaint alleging that Resident sustained a fall due to lack of supervision. Regarding the allegation, the following was revealed: One of five individuals interviewed confirmed the allegation. During interviews conducted with residents, R1 reported that staff are helpful and stated that he has not had a fall due to lack of supervision. During the interviews Administrator (AD) stated that CONTINUED ON LIC9099-C... Unsubstantiathe state’s words, verbatim · CDSS document, Jan 30, 2024 · control 22-AS-20200930151047

Allegation investigated: Staff hit the residents

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on 06/30/23. LPA was greeted and granted entry into the facility by Medication Technician (MT) Fabiola Fuentes. LPA explained the reason for the visit. Administrator (AD) Melinda Flores arrived shortly after. This agency has investigated the complaint alleging that staff hit the residents. LPA Ramirez conducted file reviews and interviews and obtained copies of pertinent documents. Regarding the allegation, the following was revealed: One of eight individuals interviewed confirmed the allegation. During interviews conducted with residents, Resident 1 (R1) reported that no staff hits her or other residents and stated that staff are good to her. During interviews conducted with staff, Staff 1 (S1) reported that she has never witness staff hitting the residents and stated that if she sees staff hitting the residents that she would make a report since shethe state’s words, verbatim · CDSS document, Jan 11, 2024 · control 22-AS-20230630160447

Allegation investigated: Resident sustained an injury from lack of supervision.

LPA Haley made an unannounced visit to deliver the findings on the complaint allegation above. LPA Haley was greeted by staff and explained the reason for the visit. Regarding the allegation: Resident sustained an injury from lack of supervision. During the investigation 7 interviews were conducted with facility staff, the resident involved, and a family member of the resident involved. None of the 7 individuals interviewed were able to support the complaint allegation as reported. During the investigation, it was discovered Resident 1 did have a fall in the middle of the night and was sent to the hospital for a head injury. All staff members interviewed, including the Administrator confirmed there were two employees working when R1 had an unwitnessed fall in her room around 3:00AM. During an interview with a family member of R1, it was discovered the family member was notified right away and went to the ER with R1. The family member had no problem with how the caregivers responded tothe state’s words, verbatim · CDSS document, Dec 6, 2023 · control 22-AS-20231103104532

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Lack of care and supervision from the facility's staff resulted in untimely medical attention for resident who sustained injuries.

On this day, Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to deliver complaint findings. LPA was greeted and granted entry into the facility by Melinda Flores, Administrator and explained the reason for the visit. The Department received a complaint on 02/08/2023 and LPA Mendivil conducted an initial visit on 02/09/2023. During the visit LPA Mendivil reviewed documents including physician’s reports, assessments, staff schedules and admission agreements. Regarding the allegation Lack of care and supervision from the facility's staff resulted in untimely medical attention for resident who sustained injuries., the investigation revealed the following: On 01/23/2023 Resident 1 (R1) was assessed by Administrator Melinda Flores at the facility. Based on interviews with Administrator Melinda it was reported that R1 had previous falls prior to moving into Ardent Care. Substantiatedthe state’s words, verbatim · CDSS document, Nov 30, 2023 · control 22-AS-20230208145448

Allegation investigated: Staff hit resident in care.

Licensing Program Analyst (LPA) Celine De Perio conducted an unannounced visit to the facility to deliver the findings. LPA De Perio explained the purpose of today's visit, was greeted by facility administrator (AD) Melinda Flores. It was alleged that staff hit resident in care. LPA De Perio conducted a total of 10 interviews. 4 interviews conducted with staff stated that there were "talks" about a staff hitting a resident or "heard" information regarding this incident, however were unsure about the validity of the allegation. 5 interviews were conducted with residents, of which all resident interviews did not corroborate with the allegation. On 4/17/23, the facility contacted the Anaheim Police Department, to conduct an investigation, and per interview with the detective assigned, the detective stated that there was no evidence that could corroborate with the allegation. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to asthe state’s words, verbatim · CDSS document, Aug 29, 2023 · control 22-AS-20230420165830