Greenwood Assisted Living is a residential care home for the elderly (RCFE) in San Rafael, Marin County, California — state license #216803761, licensed for 47 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 22 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 10, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 24 times and filed 22 documents. The most recent — a complaint investigation report on March 10, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 8 documents with transcribed findings, dated October 13, 2021 to March 10, 2026. 8 of the 8 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (3). 8 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 8 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 10, 2026Unsubstantiated
Allegation investigated: Staff do not answer residents calls for assistance timely Staff do not treat resident with respect
At approximately 9:05AM, Licensing Program Analyst (LPA) Felias arrived unannounced to deliver findings for a complaint investigation regarding the above allegations and met with Executive Director, Frank Nola, and Care Director, Jolly Carungcong. During the course of the investigation, the Department conducted interviews, and made observations. The following allegations were investigated, “Staff do not answer residents calls for assistance timely, and Staff do not treat resident with respect." Complaint alleged that a resident called for help but did not receive help from a facility staff member for at least 20 minutes. Complaint also stated that this resident wanted help to use their commode and were told by facility staff to "go in their diaper." Complaint did not provide any additional information on when these incidents occurred or resident names. It was observed that the facility does have a signal system as required. Facility programs resident call Continued on LIC9099C Unsubstathe state’s words, verbatim · CDSS document, Mar 10, 2026 · control 21-AS-20251105082237
Oct 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2024Unsubstantiated
Allegation investigated: Facility Staff hit resident in care
At approximately 9:25AM, Licensing Program Analyst (LPA) Felias arrived unannounced to deliver findings for a Complaint Investigation regarding the above allegation and met with Executive Director, Frank Nola, and Administrator, Jolly Carungcong. During the course of the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegation was investigated, “Facility staff hit resident in care.” Complainant alleged that on 07/23/2024, facility staff was seen striking Resident 1 (R1). Complainant stated that incident was seen from the street through R1’s window.The Department conducted interviews with staff and involved parties, reviewed police report and made observations. Complaint alleges that staff were observed hitting a resident in care. Interviews conducted with involved parties stated that during a visit conducted on 07/25/2024, R1 did not have any visible signs of injury or bruising observed. Continued on LIC9099Cthe state’s words, verbatim · CDSS document, Oct 15, 2024 · control 21-AS-20240725132325
Sep 18, 2024Substantiated
Allegation investigated: Lack of supervision
At approximately 9:15AM, Licensing Program Analyst (LPA) Felias and Licensing Program Manager (LPM) Victoria Bertozzi arrived unannounced to initiate a Complaint Investigation regarding the above allegation and met with Executive Director, Frank Nola, and Administrator, Jolly Carungcong. LPA and LPM requested and reviewed documents and conducted interviews. Complaint alleges that Resident 1 (R1) was observed lying in the road bleeding and unresponsive near the facility. Report indicated that a witness knocked on the facility door but no one came so they returned to the resident and called 911. It was reported that a second witness arrived and also attempted to knock on the facilty door with no response. Eventually an individual exited the building so a witness was able to make contact with facilty staff who then came outside and responded. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Sep 18, 2024 · control 21-AS-20240913093214
Sep 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 27, 2024Substantiated
Allegation investigated: Staff neglect/lack of supervision resulted in a resident sustaining a serious injury Staff did not assist residents in a timely manner
At approximately 1:30PM, Licensing Program Analyst (LPA) Felias delivered findings for a Complaint investigated by the Department regarding the above allegations and met with Licensee, Mark Bello, and Administrator, Jolly Carungcong. Complaint Findings were delivered in person at the Santa Rosa Regional Office. During the course of the Investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegations were investigated, “Staff neglect/lack of supervision resulted in a resident sustaining a serious injury, and Staff did not assist residents in a timely manner.” The Department reviewed facility records, facility logs, and conducted interviews with medical providers, residents, families, and facility staff. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Mar 27, 2024 · control 21-AS-20231017092122
Mar 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2023Substantiated
Allegation investigated: Staff left resident soiled for an extended period of time Staff did not provide clean linen to resident in care
At approximately 1:20PM, Licensing Program Analyst (LPA) Felias arrived unannounced to deliver findings for a Complaint investigated by the Department regarding the above allegations and met with Administrator, Jolly Carungcong. During the course of the Investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegations were investigated, “staff left resident soiled for an extended period of time, and staff did not provide clean linen to resident in care”. During the investigation the Department reviewed facility records, requested facility logs, conducted interviews with Hospice providers, residents, families, and facility staff. Resident 1 (R1) was admitted to Greenwood Assisted Living in September of 2021, and placed on hospice care around that same time. R1 became bed bound around November of 2022. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2023 · control 21-AS-20230417124321
Oct 9, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Greenwood Assisted Living licensed?
Yes — Greenwood Assisted Living is a licensed residential care home for the elderly (RCFE) in San Rafael (Marin County): California license #216803761, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 47 residents. State records list 22 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 10, 2026, was marked “Unsubstantiated” by the state.
Can Greenwood Assisted Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Greenwood Assisted Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record47 NON-AMBULATORY, 6 OF WHICH MAY BE BEDRIDDEN IN ANY BEDROOM. HOSPICE WAVIER FOR 8
How much does Greenwood Assisted Living cost?
California's public licensing record does not include Greenwood Assisted Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Marin County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Greenwood Assisted Living accept Medi-Cal or the Assisted Living Waiver?
Greenwood Assisted Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
23 of 47 beds occupied (49%) when the state visited on March 10, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Greenwood Assisted Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 24 state visits and 22 dated documents since 2021 for Greenwood Assisted Living; 8 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 10, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 24 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(415) 258-1560Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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