Villa Victoria is a residential care home for the elderly (RCFE) in Glendora, Los Angeles County, California — state license #198603439, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 30, 2026 — published below in full, verbatim and unscored.

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Villa Victoria

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Glendora, CA · Los Angeles County
LicensedWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #198603439, held since 2021 · read from the California state record on August 2, 2026 ·See on State Site →
1640 S. Glendora Ave · Glendora, Los Angeles County
Phone
(626) 888-7811
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 3 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 5 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR 3 AMBULATORY AND 3 NON-AMBULATORY. THE NON-AMBULATORY RESIDENTS WILL INCLUDE 2 RESIDENTS IN BEDROOM #1 AND 1 RESIDENT IN BEDROOM #5. HOSPICE WAIVER FOR 5.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2022, the state has visited this home 16 times and filed 14 documents. The most recent is a facility evaluation report, dated June 30, 2026.

Most recent state visit
June 30, 2026
Occupancy at the April 18, 2024 visit
6 of 6 beds

The state's published file for this home includes 3 documents with transcribed findings, dated April 13, 2022 to April 18, 2024. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 10 of 14 documentsFull record on the state’s site →
20261 state visit · 1 document
Jun 30, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20251 state visit · 1 document
Jul 29, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 6 documents
Sep 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 23, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 19, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 18, 2024Complaint investigation reportSubstantiated

Allegation investigated: . Staff locked resident in bedroom.

Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation regarding the allegations listed above. LPA arrived unannounced and met with staff, Jermin Henny Patiradjawane. The purpose of the visit was explained. The investigation consisted of the following: LPA toured the facility, reviewed files, and interviewed staff and residents. The administrator was interviewed via telephone. 2 Staff (S1 – S2) and 5 Residents (R1 – R5) were interviewed at the facility. The investigation revealed the following: Allegation - Staff locked resident in bedroom. It is alleged that Resident #1's (R1) door could not be opened from inside. LPA interviewed the administrator and staff who denied locking the resident in the room. They stated the door was propped open all the time so resident could go in and out. (continue on next page) Substantiatedthe state’s words, verbatim · CDSS document, Apr 18, 2024 · control 28-AS-20240410124456
Apr 18, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20232 state visits · 2 documents
Aug 25, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 15, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 0
Type B citations3typical 0
Substantiated complaints3typical 0
Total complaints3typical 0
State visits on file16typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2021.
Year-by-year trend
YearVisitsDocumentsSubstantiated20261102025110202446120233312022230
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2024 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (626) 888-7811

Is Villa Victoria licensed?

Yes — Villa Victoria is a licensed residential care home for the elderly (RCFE) in Glendora (Los Angeles County): California license #198603439, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 14 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 30, 2026, appears in the inspection record on this page.

Can Villa Victoria care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Villa Victoria with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 3 AMBULATORY AND 3 NON-AMBULATORY. THE NON-AMBULATORY RESIDENTS WILL INCLUDE 2 RESIDENTS IN BEDROOM #1 AND 1 RESIDENT IN BEDROOM #5. HOSPICE WAIVER FOR 5.

How much does Villa Victoria cost?

California's public licensing record does not include Villa Victoria's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Villa Victoria accept Medi-Cal or the Assisted Living Waiver?

Villa Victoria is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

6 of 6 beds occupied (100%) when the state visited on April 18, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Villa Victoria?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 16 state visits and 14 dated documents since 2022 for Villa Victoria; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 18, 2024, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

3 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewed. Staff locked resident in bedroom.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation regarding the allegations listed above. LPA arrived unannounced and met with staff, Jermin Henny Patiradjawane. The purpose of the visit was explained. The investigation consisted of the following: LPA toured the facility, reviewed files, and interviewed staff and residents. The administrator was interviewed via telephone. 2 Staff (S1 – S2) and 5 Residents (R1 – R5) were interviewed at the facility. The investigation revealed the following: Allegation - Staff locked resident in bedroom. It is alleged that Resident #1's (R1) door could not be opened from inside. LPA interviewed the administrator and staff who denied locking the resident in the room. They stated the door was propped open all the time so resident could go in and out. (continue on next page) SubstantiatedCDSS inspection report, April 18, 2024 · control 28-AS-20240410124456

2023

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility is in disrepair. Facility staff are not ensuring that residents' clothes are getting cleaned and dried.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Luis Mora conducted an unannounced complaint visit to determine the validity of the above-mentioned allegations. LPA met with Jermin Pattiradjawane (Caregvier) and explained the reason for the visit. The investigation consisted of the following: LPA interviewed Administrator, Staff 1 (S1) and Resident 1 - Resident 3 (R1 - R3). LPA conducted a tour of the facility and tested the dyer. The investigation revealed the following: regarding the allegation "facility is in disrepair", it is alleged that there was a hole in the living room's ceiling. Interview with administrator and staff confirmed that there was a hole in the living room's ceiling and it was repaired on 01/06/2023. The hole has been there for 3-4 months. A picture of the hole that was taken on 01/05/2023 was submitted to LPA as proof. (CONTINUED TO LIC 9099C) SubstantiatedCDSS inspection report, January 12, 2023 · control 28-AS-20230106135228

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident's toileting needs are not met Staff are inaccessible to residents at night Residents are not assisted in a timely manner Resident medications are mixed with a liquid without resident consent
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Nune Margaryan conducted an unannounced 10 day complaint visit to investigate the allegations listed above. LPA met with the staff Gloria Deguzman. Shortly after Administrator Yenny Indrawati arrived LPA explained the purpose of the visit. The investigation consisted of the following: LPA interviewed Resident #1 to Resident #3 (R1 to R3) and Staff #1, Staff #2 (S1, S2) . LPA also reviewed residents files and requested copies of staff and residents roster, and other relevant documentation: Face sheet, Physician's report, Resident Appraisal. Administrator will send requested documents to LPA via email. Continue 9099C UnsubstantiatedCDSS inspection report, April 13, 2022 · control 28-AS-20220404131103

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 16 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 0
Type B citations
3
typical for this size: 0
Substantiated complaints
3
typical for this size: 0
Total complaints
3
typical for this size: 0
State visits on file
16
typical for this size: 6
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(626) 888-7811
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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