Acacia Guest Home is a residential care home for the elderly (RCFE) in Diamond Bar, Los Angeles County, California — state license #198603404, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 12, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 14 times and filed 12 documents. The most recent is a complaint investigation report, dated June 12, 2026.
The state's published file for this home includes 2 documents with transcribed findings, dated April 25, 2024 to November 14, 2024. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2024Unsubstantiated
Allegation investigated: Staff do not ensure residents are provided with a comfortable environment.
Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation for the allegation listed above. LPA arrived unannounced and met with Staff, Brandy Guinto. The purpose of the visit was explained. Administrator, Jacklyn Concepcion, arrived shortly after. LPA obtained copies of the resident and staff rosters, reviewed Resident #1’s file, and toured the facility. Interviews were held with the administrator, 2 staff, and 2 residents. For allegation, staff do not ensure residents are provided with a comfortable environment. It is alleged that Resident #1 (R1) is yelling all day long and nothing was done by the owner. LPA interviewed the administrator, staff, and residents. The administrator stated that when it was brought to her attention, she immediately intervened and tried to figure out the cause. She contacted the family member to speak with the resident and the doctor for recommendations to reduce the behavior. She stated the doctor had adjusted the medication severalthe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 28-AS-20241107150127
Sep 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 25, 2024Unsubstantiated
Allegation investigated: Staff did not feed resident in care. Lack of care resulting in resident sustaining wounds.
Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent visit to deliver findings for the allegations listed above. LPA met with Staff, Maura Demapan, and explained the purpose of the visit. On 2/29/24, LPA Chan conducted the initial visit to gather documents for Resident #1. Interviews were held with the administrator, 2 Staff, and 4 Residents. LPA interviewed the hospice agency nurse on a different date. Allegation – Staff did not feed resident in care. It is alleged that Resident #1 (R1) has not eaten for over 3 days. The administrator and staff stated they offered R1 three meals a day but R1 sometimes refused to eat. They offer to cook any food R1 would like to eat, but R1 would also decline. When R1 does not eat, they would try to give a nutritional shake/drink to provide some nutrients. LPA interviewed the hospice nurse who was aware of R1 not eating for several days before hospitalization. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 28-AS-20240221112607
Apr 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Acacia Guest Home licensed?
Yes — Acacia Guest Home is a licensed residential care home for the elderly (RCFE) in Diamond Bar (Los Angeles County): California license #198603404, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 12, 2026, appears in the inspection record on this page.
Can Acacia Guest Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Acacia Guest Home with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 3 RESIDENTS.
How much does Acacia Guest Home cost?
California's public licensing record does not include Acacia Guest Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Acacia Guest Home accept Medi-Cal or the Assisted Living Waiver?
Acacia Guest Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on November 14, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Acacia Guest Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 12 dated documents since 2022 for Acacia Guest Home; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 14, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(909) 895-7807Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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