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Merrill Gardens at West CovinaLicense #198603348 · Covelight Care
Covelight CareMerrill Gardens at West CovinaLicense #198603348 · 1400 West Covina Pkwy, West Covina, CA · (626) 587-4318Record printed from covelightcare.com — data as of the dates shown on each item.
Home/California/Los Angeles County/West Covina/Merrill Gardens at West Covina
Map · 1400 West Covina Pkwy

© Protomaps © OpenStreetMap

Starting rate$3,100/mo

Listed by the home on Seniorly · September 9, 2026 · See costs

Check availability

Request a tour

More days
  • AskThe cost, or your own question
  • (626) 587-4318

    From the state licensing record · October 26, 2026

  • merrillgardens.com↗

Free for families. A home gets your number only if you say yes.

MG

Call Merrill Gardens at West Covina

West Covina · Licensed for 150

(626) 587-4318

From the state licensing record · October 26, 2026

From the home’s website, merrillgardens.com:

(206) 676-5300 · main line · seen October 27, 2026

or

Let us do the legwork

  • We ask about availability, price and the care you describe.
  • If it’s a fit, you choose whether they call you. Either way, you get every answer.
Check availabilityFree

Large community · Licensed for 150 · West Covina

Merrill Gardens at West Covina

1400 West Covina Pkwy, West Covina, CA 91790 · Licensed since 2020

  • Overview
  • Care
  • Costs
  • Daily life
  • Location
  • State record

Merrill Gardens at West Covina

Overview

Starting rate

$3,100 a month

Listed by the home on Seniorly · September 9, 2026 See costs

No openings reported

  • Approved by the state: Wheelchair · Dementia · Hospice · BedriddenState licensing record · October 26, 2026
  • Languages spoken: EnglishReported on Seniorly · August 27, 2026
  • Licensed for 150: a large care communityThe state license record

Ask this home

Check availability

Request a tour

More days
  • AskThe cost, or your own question

Free for families. A home gets your number only if you say yes.

Care and support

  • Wheelchairup to 150 residents
  • Dementia
  • Hospiceup to 15 residents
  • Bedriddenup to 15 residents

Approved by the state · State licensing record · October 26, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR 150 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. BEDRIDDEN APPROVED IN ROOMS IN MEMORY CARE UNIT. MEMORY CARE UNIT APPROVED FOR DELAYED EGRESS, SECURED PERIMETER, AND SECURED LOCKED PERIMETER. HOSPICE WAIVER APPROVED FOR 15 RESIDENTS.

983 - RCFE / DEMENTIA

CDSS record, verbatim · October 26, 2026

Care services

These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.

  • Assisted living

    Reported on A Place for Mom · seen September 9, 2026.

  • Help with bathing or showering

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Assistance with transfers

    Reported on Seniorly · source dated August 27, 2026.

  • Medication management

    Reported on Seniorly · source dated August 27, 2026.

  • Works with residents’ own health care providers

    Reported on Seniorly · source dated August 27, 2026.

  • Diabetic / carbohydrate-controlled diet

    Reported on Seniorly · source dated August 27, 2026.

  • Incontinence care

    Reported on Seniorly · source dated August 27, 2026.

  • Independent living

    Reported on A Place for Mom · seen September 9, 2026.

  • Help with dressing and grooming

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Building is wheelchair accessible

    Reported on Seniorly · source dated August 27, 2026.

  • Diabetes care

    Reported on Seniorly · source dated August 27, 2026.

  • Activities of daily living the home lists help withBathing · Dressing · Grooming

    Reported on merrillgardens.com · source dated October 3, 2026.

  • 24-hour supervision claimedYes — “Our dedicated memory care area at Merrill Gardens at West Covina, Garden House, is created specifically for our residents living with Alzheimer's and other forms of memory impairment.”We don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Emergency call system

    Reported on merrillgardens.com · source dated October 3, 2026.

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 15 — care may continue at the end of life

    State licensing record · October 26, 2026

  • If memory loss develops

    Dementia-care designation on file

    State licensing record · October 26, 2026

We’ll ask for you. Not on file for Merrill Gardens at West Covina: two-person transfers or a lift, who is awake overnight and help with medicines. When we check availability, we ask about these too.

Check availability

What it costs here

This home’s starting rate

$3,100a month to start

Listed by the home on Seniorly · September 9, 2026

Monthly cost breakdownWith a studio and basic help · room, care and fees$3,100likely a month
Room
Daily care
Sharing the room
  • Starting monthly rate$3,100this home

    The home lists this starting rate on Seniorly, seen September 9, 2026.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,500one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,100–$3,700
$3,100
First monthWith a one-time move-in fee · likely $3,100–$7,250
$5,600
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
If the money runs out, what Medi-Cal covers
Rates at nearby homes23 nearby homes publish starting rates of $1,550 to $11,100

$1,550$11,100

This homeA nearby home’s published starting rate

23 homes like this within 10 miles publish starting rates mostly between $2,950–$5,700.

  • Covina Court Senior LivingCovina · 2.3 mi · Large community
    $3,845Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Regency Grand at West CovinaWest Covina · 3.8 mi · Large community
    $3,325Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Park View PlaceCovina · 4.4 mi · Large community
    $4,695Listed on its own website · assisted living starting price · seen October 5, 2026
  • Westminster GardensDuarte · 5.0 mi · Large community
    $9,214Listed on Seniorly · memory care shared bedroom · seen September 9, 2026. We don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
  • Clearwater at GlendoraGlendora · 5.3 mi · Large community
    $4,800Listed on its own website · studio · seen October 5, 2026
  • Silverado Senior Living-Sierra VistaAzusa · 5.7 mi · Large community
    $11,100Listed on Seniorly · memory care shared bedroom · seen September 9, 2026. We don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
  • West Park Senior LivingSan Dimas · 6.0 mi · Large community
    $3,000Listed on Seniorly · seen September 9, 2026
  • The Terraces at Via Verde-A Memory Care CommunitySan Dimas · 6.2 mi · Large community
    $4,995Listed on its own website · companion suite (monthly base rate) · seen October 5, 2026
  • Brookdale MonroviaMonrovia · 6.7 mi · Large community
    $4,660Listed on Seniorly · seen September 9, 2026
  • Henrietta's Leven OaksMonrovia · 6.7 mi · Large community
    $2,850Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Bayshire San DimasSan Dimas · 7.0 mi · Large community
    $2,700Listed on A Place for Mom · seen September 9, 2026
  • Arcadia Gardens Retirement HotelArcadia · 7.6 mi · Large community
    $5,000Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Arcadia Retirement VillageArcadia · 7.6 mi · Large community
    $4,000Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Brookdale Uptown WhittierWhittier · 8.3 mi · Large community
    $3,015Listed on Seniorly · seen September 9, 2026
  • California Mission InnRosemead · 8.6 mi · Large community
    $3,000Listed on its own website · san gabriel suite · seen October 5, 2026
  • La PosadaWhittier · 8.9 mi · Large community
    $4,495Listed on A Place for Mom · seen September 9, 2026
  • Greenleaf Court Senior LivingWhittier · 8.9 mi · Large community
    $2,750Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Whitten Heights Assisted Living and Memory CareLa Habra · 9.0 mi · Large community
    $3,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Oakmont of WhittierWhittier · 9.0 mi · Large community
    $4,095Listed on Seniorly · seen September 9, 2026
  • Whittier Glen Assisted LivingWhittier · 9.3 mi · Large community
    $1,550Listed on Seniorly · assisted living · seen September 9, 2026
  • The Kensington Sierra MadreSierra Madre · 9.4 mi · Large community
    $7,387Listed on Seniorly · assisted living studio · seen September 9, 2026
  • Ivy Park at San MarinoSan Gabriel · 9.5 mi · Large community
    $3,995Listed on its own website · private studio & companion suites available floor plans · seen October 27, 2026
  • Brookdale BreaBrea · 9.7 mi · Large community
    $4,900Listed on Seniorly · seen September 9, 2026
How this estimate worksWhere this price comes from

The home lists this starting rate on Seniorly, seen September 9, 2026.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

Ask for the price

An estimate for planning, not a quote. A home sets the price after hearing about the care needed.

Daily life

Rooms, meals, activities and house rules, in the home’s own words. Open any detail to see where it came from.

Rooms & the spaces they will use (19)Private rooms · Outdoor space · Wifi
  • Private rooms

    Reported on Seniorly · source dated August 27, 2026.

  • Outdoor spaceEnclosed outdoor courtyards (Garden House memory care) · Outdoor common space · Patio · Garden · Walking pathsWe don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.

    Enclosed outdoor courtyards — reported on merrillgardens.com · source dated October 3, 2026.

    Outdoor common space · Patio · Garden · Walking paths — reported on Seniorly · source dated August 27, 2026.

  • Wifi

    Reported on A Place for Mom · seen September 9, 2026.

  • Private bathroom

    Reported on Seniorly · source dated August 27, 2026.

  • Common areasSpacious, well-appointed common area · Bistro · Sports / cocktail lounge · Grill · Dining room · Fitness room · and 9 more

    Spacious, well-appointed common area — reported on merrillgardens.com · source dated October 3, 2026.

    Bistro · Sports / cocktail lounge · Grill · Dining room · Fitness room · Business room · Library · Arts room · Activity room · Movie theater · Game room · On-site market / Store · Spa / sauna / wellness room · Cognitive learning center — reported on Seniorly · source dated August 27, 2026.

  • Room typesApartment · One Bedroom

    Apartment — reported on merrillgardens.com · source dated October 3, 2026.

    One Bedroom — reported on Seniorly · source dated August 27, 2026.

  • LaundryDone by staff

    Reported on Seniorly · source dated August 27, 2026.

  • Rooms come furnished

    Reported on Seniorly · source dated August 27, 2026.

  • Housekeeping frequencyWeekly

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Roll-in / accessible shower

    Reported on A Place for Mom · seen September 9, 2026.

  • Visitor parking

    Reported on Seniorly · source dated August 27, 2026.

  • Wifi in resident rooms

    Reported on Seniorly · source dated August 27, 2026.

  • AmenitiesFitness area · On-site maintenance · 24-hour Staffing · Piano · Fireplace · Concierge · and 1 more

    Fitness area · On-site maintenance · 24-hour Staffing — reported on merrillgardens.com · source dated October 3, 2026.

    Piano · Fireplace · Concierge · Move-in coordination — reported on Seniorly · source dated August 27, 2026.

  • Air conditioning in the room

    Reported on Seniorly · source dated August 27, 2026.

  • Housekeeping

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Cable or satellite TV

    Reported on Seniorly · source dated August 27, 2026.

  • Salon or barber

    Reported on Seniorly · source dated August 27, 2026.

  • Kitchenette in the unit

    Reported on Seniorly · source dated August 27, 2026.

  • Telephone in the room

    Reported on Seniorly · source dated August 27, 2026.

Meals, preferences & familiar food (8)Dining style · Food allergy management · All-day or flexible dining
  • Dining styleRestaurant style

    Reported on Seniorly · source dated August 27, 2026.

  • Food allergy management

    Reported on Seniorly · source dated August 27, 2026.

  • All-day or flexible dining

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Meals served in the room

    Reported on A Place for Mom · seen September 9, 2026.

  • Family may eat with the resident

    Reported on A Place for Mom · seen September 9, 2026.

  • Meals provided

    Reported on Seniorly · source dated August 27, 2026.

  • Professional chef

    Reported on Seniorly · source dated August 27, 2026.

  • Residents can cook in their own unit

    Reported on A Place for Mom · seen September 9, 2026.

Activities & the rhythm of a day (6)Activity types offered · Exercise or fitness program · Trips outside the home
  • Activity types offeredWellness Program · Music programs · Scheduled daily activities · Movie nights · Outdoor programs · Live Well Programs · and 16 more

    Wellness Program — reported on merrillgardens.com · source dated October 3, 2026.

    Music programs · Scheduled daily activities · Movie nights · Outdoor programs — reported on Seniorly · source dated August 27, 2026.

    Live Well Programs · Brain fitness / Dakim · Birthday Parties · Live Dance or Theater Performances · Educational Speakers / Life Long Learning · Live Musical Performances · Art Classes · Karaoke · BBQs or Picnics · Gardening Club · Happy Hour · Dances · Activities On-site · Wine Tasting · Trivia Games · Holiday Parties · Cooking Classes — reported on A Place for Mom · seen September 9, 2026.

  • Exercise or fitness programStretching Classes

    Reported on Seniorly · source dated August 27, 2026.

  • Trips outside the home

    Reported on Seniorly · source dated August 27, 2026.

  • Resident-run activities

    Reported on Seniorly · source dated August 27, 2026.

  • Religious services off site

    Reported on Seniorly · source dated August 27, 2026.

  • Intergenerational programs

    Reported on A Place for Mom · seen September 9, 2026.

Faith, culture & language (1)Languages spoken by caregivers
  • Languages spoken by caregiversEnglish

    Reported on Seniorly · source dated August 27, 2026.

Pets, routines & independence (2)Residents may bring a pet · Pet types allowed
  • Residents may bring a pet

    Reported on merrillgardens.com · source dated October 3, 2026.

  • Pet types allowedDogs · Cats

    Reported on Seniorly · source dated August 27, 2026.

Visiting & staying involved (5)Support services for families · Transport to medical appointments · Public transit access claimed
  • Support services for families

    Reported on Seniorly · source dated August 27, 2026.

  • Transport to medical appointments

    Reported on Seniorly · source dated August 27, 2026.

  • Public transit access claimed

    Reported on A Place for Mom · seen September 9, 2026.

  • Transportation costs extraReported no

    Reported on A Place for Mom · seen September 9, 2026.

  • Transportation

    Reported on merrillgardens.com · source dated October 3, 2026.

Where it is

1400 West Covina Pkwy, West Covina, CA 91790Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

  1. 1West Covina Medical CenterHospital · General acute care, on the state’s list0.4 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions ↗

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 26, 2026 · License #198603348 · See the state’s own record ↗

The last 36 months — 6 of 15 documents

Complaint outcomes in these 36 months, in the state’s words: 1 “Unsubstantiated”.

20262 state visits · 2 documents

Aug 4, 2026Facility evaluation reportAnnual/RandomReport on file

Type of visit: Annual/Random

Licensing Program Analyst(LPA) Nune Margaryan conducted an unannounced annual visit using the Care Tool. LPA met with Sherry Fischer, Administrator, who assisted with visit. LPA explained the reason for the visit. Facility is licensed to serve residents over 60 years old, and approved for Dementia Care. Approved for 150 non-ambulatory, of which 15 may be bedridden, approved in rooms in memory care unit. Hospice Waiver approved for 15 residents. There are a total of 111 apartments, 13 of those in memory care unit and 2 of those 13 apartments are shared. This is a 5-story building. On the first floor (AL Unit), it included Receptionist/Front Desk, Staff Offices, Theater room/Activity Room, Resident Mailbox area, Salon/Spa Room, Maintenance Office, Wellness Center, Dining area, Facility Kitchen, Public bathrooms for Male and Female, Staff Lounge and Private Dining Room. Memory Care Unit (Garden House) is a secured building. It includes 13 residents rooms, living room, laundry room, public bathroom, medication room and office. A random sample of apartments were inspected on each floor/unit. Each resident apartment have the required furniture and sufficient lighting and closet space. The bathrooms are clean, sanitary and in a good working condition. All bathrooms have the required grab bar and non-skid mat. The hot water temperature was tested randomly chosen room / apartments and measured within Title 22 Regulation guidelines. A locked storage area for centrally stored medications were observed in both medication rooms (AL Unit and Memory Care Unit). First aid kits were observed throughout the facility which included all required supplies. The walls, ceilings, floors, windows, and areas around the facility were clean and in good repair. Several fire extinguishers were observed throughout the facility. Smoke /carbon monoxide detectors were operable. Continue 809C Facility kitchen was inspected. All appliances are clean and were operating at the time of the visit. Sharps are locked in the kitchen and are inaccessible to residents. Food supply adequate stored in the kitchen, storage room and there is sufficient perishable and non-perishable food.Cleaning supplies and toxins were observed locked and inaccessible to residents. Doors, exits, hallways, and passageways were clear and free of obstruction. There are no pools or bodies of water in or around the facility. The outdoor patio areas were observed to have well shaded areas and were furnished for outdoor use. The last fire drill was conducted on 7/20/26. LPA reviewed 7 resident records to confirm emergency contact is updated, physician's reports are on file, and admission agreements are complete. 5 staff records were reviewed to confirm health screenings, training, and fingerprint clearances. LPA reviewed residents medications. Medications are documented properly and given as prescribed. No deficiencies were observed during today's visit. Exit interview conducted and a copy of the report was provided to Administrator.the state’s words, verbatim · CDSS document, Aug 4, 2026
Mar 24, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not assist resident off the floor when requested. Staff did not provide adequate supervision resulting in resident wandering into another resident's room.

Licensing Program Analyst (LPA) Erik Zaragoza conducted an unannounced complaint visit to address the allegations listed above. LPA Met with Sherry Fischer, administrator for the facility, and explained the purpose of the visit. The investigation consisted of the following: LPA obtained staff and resident rosters, interviewed Residents #1 - 11 (R1 - R11), Staff #1 - 3 (S1 - S3), obtained a copy of the report number from the West Covina Police Department, obtained the facility policy concerning Emergency Response Systems, and also obtained the Physician's Report for R1. Since the initial visit, LPA interviewed Staff #4 (S4). During today's visit, LPA is delivering the findings of the investigation. The investigation revealed the following: In regards to the allegation that "Staff did not assist resident off the floor," it is alleged that a S4 refused to assist R1 out of bed after they had fallen in their room and used their call button to request assistance, and was advised by S4 to call 911 instead. Unsubstantiated During interviews with the residents, ten (10) out of eleven (11) did not corroborate the allegation. One of the residents interviewed stated that they have used their call pendant in the past, and that staff have always assisted them in a prompt manner whenever they have used it. Another resident interviewed stated that they have used the call button to request assistance from staff 2 - 3 times, and that each time staff responded within five (5) minutes and that staff have been helpful on each occasion. During interviews with the staff, none of them corroborated the allegation. During interview with S4, they explained that during the incident R1 had fallen off the side of their bed, and S4 stated that they proceeded with assisting R1 back into bed. S4 stated they initially asked R1 if they had hit their head or were injured and wanted to call 911, however R1 stated that they did not hit their head and did not wish to call 911. Another staff interviewed stated that the facility policy is to call 911 if a resident reports that they hit their head, however in this incident R1 did not hit their head and so paramedics were not called. In regards to the allegation that "Staff did not provide adequate supervision resulting in resident wandering into another resident's room," it is alleged that R11 had wandered into R1's bedroom during the night due to lack of supervision, and fell asleep on their couch, to which R1 requested assistance from staff members to assist R11 to their room. During interviews with the residents, ten (10) out of eleven (11) did not corroborate the allegation. During interview with R11, they stated that they do recall the incident. R11 stated that they recall that they were dizzy and half-asleep, missed the door to their bedroom and went into the wrong room on accident where they fell asleep on R1's couch. R2 - R10 did not report ever witnessing any residents wandering into the wrong bedroom in the past. During interviews with the staff, none of them corroborated the allegation. One of the staff interviewed stated that they were doing rounds to check on residents including R1 and R11, however during their previous check staff did not observe R11 in R1's room. Another staff member stated that after they became aware that R11 was asleep in R1's room, they assisted R11 back to their bedroom, and reiterated that staff do rounds during the night shift to supervise residents and ensure they do not wander into other resident bedrooms. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Sherry Fischer and a copy of this report was provided.the state’s words, verbatim · CDSS document, Mar 24, 2026 · control 28-AS-20260303152721

20252 state visits · 2 documents

Oct 23, 2025Facility evaluation reportCase Management - IncidentReport on file

Type of visit: Case Management - Incident

Licensing Program Analyst (LPA) Nune Margaryan conducted a case management visit for the above facility to obtain additional information regarding an incident report received on 10/21/25 regarding Resident #1 who committed suicide on the same day in their room. Resident #1 resided in apartment 321. The resident was found by Physician’s assistant (PA) and Staff 1 (S1) on their bed non-responsive. 911 was called immediately. Family / POA was notified and arrived around 9:20 am. West Covina Fire Department (WCFD) responded and subsequently contacted West Covina Police Department (WCPD), who arrived and initiated an investigation. The apartment was secured. WCFD arrived at 9:00 am and WCPD arrived at 9:09 am. Case # 25-05708. Medical Examiner was called and arrived around 12:30 pm and body was removed, Case # 2025-16501. LPA requested and obtained the following documents: Residents and Staff roster, R1’s Identification and Emergency Information sheet, Admission Assessment, Physician’s Report, Medication list, Capability Evaluation - Results and Service Plan, Incident Report, Death Report, POA information. Exit interview was conducted and a copy of this report was given to Administrator.the state’s words, verbatim · CDSS document, Oct 23, 2025
Sep 11, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst(LPA) Nune Margaryan conducted an unannounced annual visit using the Care Tool. LPA met with Sherry Fischer, Executive Director / Administrator, who assisted with visit. LPA explained the reason for the visit. The facility is licensed to RCFE/Dementia for age range 60 and over. Approved for 150 non-ambulatory, of which 15 may be bedridden, approved in rooms in memory care unit. Hospice Waiver approved for 15 residents. The facility is a 5 story building. There are a total of 111 apartments, 13 of those in memory care unit and 2 of those 13 apartments will be shared. On the first floor (AL Unit), it included Receptionist/Front Desk, Staff Offices, Theater room/Activity Room, Resident Mailbox area, Salon/Spa Room, Maintenance Office, Wellness Center, Dining area, Facility Kitchen, Public bathrooms for Male and Female, Staff Lounge and Private Dining Room. Memory Care Unit (Garden House) is a secured building. It includes 13 residents rooms, living room, laundry room, public bathroom, medication room and office. A random sample of apartments were inspected on each floor/unit. Each resident apartment have the required furniture and sufficient lighting and closet space. The bathrooms are clean, sanitary and in a good working condition. All bathrooms have the required grab bar and non-skid mat. Water temperature was measured in various different resident apartments throughout the facility and measured between 113.7F - 117.4F which falls within Title 22 Regulations. A locked storage area for centrally stored medications were observed in both medication rooms (AL Unit and Memory Care Unit). First aid kits were observed throughout the facility which included all required supplies. The walls, ceilings, floors, windows, and areas around the facility were clean and in good repair. Several fire extinguishers were observed throughout the facility. LPA also inspected the carbon monoxide detectors in the facility, and they are working properly. Continue 809C Facility kitchen was inspected. All appliances are clean and were operating at the time of the visit. Sharps are locked in the kitchen and are inaccessible to residents. Food supply adequate stored in the kitchen, storage room and consists of the following: 2 days perishable and 7 days non-perishable. Cleaning supplies and toxins were observed locked and inaccessible to residents. Doors, exits, hallways, and passageways were clear and free of obstruction. There are no pools or bodies of water in or around the facility. The outdoor patio areas were observed to have well shaded areas and were furnished for outdoor use. The last fire drill was conducted on 08/22/25. LPA reviewed 10 resident records to confirm emergency contact is updated, physician's reports are on file, and admission agreements are complete. 5 staff records were reviewed to confirm health screenings, training, and fingerprint clearances. LPA reviewed residents medications. Medications are documented properly and given as prescribed. No deficiencies were observed during today's visit. Exit interview conducted and a copy of the report was provided to Administrator.the state’s words, verbatim · CDSS document, Sep 11, 2025

20241 state visit · 1 document

Sep 10, 2024Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analysts (LPA) Nune Margaryan and Myra Cota conducted an unannounced annual visit using the Care Tool. LPAs met with Business Office Director Patricia Colin, who assisted with visit. LPAs explained the reason for the visit. The facility is licensed to RCFE/Dementia for age range 60 and over. Approved for 150 non-ambulatory, of which 15 may be bedridden, approved in rooms in memory care unit. Hospice Waiver approved for 15 residents. The facility is a 5 story building. There are a total of 111 apartments: 98 rooms in AL Unit and 13 in Memory Care Unit and 2 of the 13 apartments are shared rooms. On the first floor (AL Unit), it included Receptionist/Front Desk, Staff Offices, Theater room/Activity Room, Resident Mailbox area, Salon/Spa Room, Maintenance Office, Wellness Center, Dining area, Facility Kitchen, Public bathrooms for Male and Female, Staff Lounge and Private Dining Room. Memory Care Unit (Garden House) is a secured building. It includes 13 residents rooms, living room, laundry room, public bathroom, medication room and office. A random sample of apartments were inspected on each floor/unit. Each resident apartment have the required furniture and sufficient lighting and closet space. The bathrooms are clean, sanitary and in a good working condition. All bathrooms have the required grab bar and non-skid mat. Water temperature was measured in various different resident apartments throughout the facility and measured between 113.1F - 115.3F which falls within Title 22 Regulations. A locked storage area for centrally stored medications were observed in both medication rooms (AL Unit and Memory Care Unit). Several first aid kits were observed throughout the facility which included all required supplies. The walls, ceilings, floors, windows, and areas around the facility were clean and in good repair. Several fire extinguishers were observed throughout the facility. LPAs also inspected the carbon monoxide detectors in the facility, and they are working properly. Continue 809C Facility kitchen was inspected. All appliances are clean and were operating at the time of the visit. Sharps are locked in the kitchen and are inaccessible to residents. Food supply adequate stored in the kitchen, storage room and consists of the following: 2 days perishable and 7 days non-perishable. Cleaning supplies and toxins were observed locked and inaccessible to residents. Doors, exits, hallways, and passageways were clear and free of obstruction. There are no pools or bodies of water in or around the facility. The outdoor patio areas were observed to have well shaded areas and were furnished for outdoor use. The last fire drill was conducted on 8/15/24. LPAs reviewed 10 resident records to confirm emergency contact is updated, physician's reports are on file, and admission agreements are complete. 5 staff records were reviewed to confirm health screenings, training, and fingerprint clearances. LPAs reviewed 4 residents' medications. Medications are documented properly and given as prescribed. No deficiencies were observed during today's visit. Exit interview held. A copy of the report was provided to Business Office Director.the state’s words, verbatim · CDSS document, Sep 10, 2024

20231 state visit · 1 document

Dec 14, 2023Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

LPA Nune Margaryan conducted Case management visit for follow up possible concern about grab bars in the residents’ bathrooms. LPA met with Sherry Fischer and explained the purpose of the visit. At the time of visit LPA toured the facility and check the Grab Bars in the randomly selected rooms: #201, Room #206, Room #303, Room #315, Room #319. LPA observed that all the bathrooms are equipped with grab bars and measurements are in compliance under ADA requirements. No deficiencies observed. Exit interview conducted with Sherry Fischer and copy of the report is provided.the state’s words, verbatim · CDSS document, Dec 14, 2023
Earlier years2021 to 2023 · 9 documents

20237 state visits · 7 documents

Nov 9, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Questionable Death.

Licensing program Analyst (LPA) Mary Flores conducted an unannounced subsequent visit regarding the above allegation. LPA met with Sherry Fischer and explained the reason for the visit. The investigation consisted of the following: On 7/12/23 LPA requested copies of staff/resident roster and conducted a health and safety check tour of the facility. LPA requested the following documents: Physician's reports, death reports, hospice documents, for resident #1-#7(R1-R7), and employment application for 3 staff that cover night shift. On 10/31/23 Administrator provided a copy of death certificate for R1. On 11/9/23 LPA Flores interviewed 1 staff over the phone, 5 staff at the facility, and delivered findings. The investigation revealed the following: Regarding allegation: Questionable death. It is alleged, on 6/9/23 Resident #1(R1) passed away suddenly and was observed well the same day. Interviews conducted with staff revealed, although there may have been concerns about the death of the resident. (CONTINUED ON LIC 9099C) Unsubstantiated It was determined that staff were aware that R1 was under hospice care and had shown a decline in condition which was conductive to R1’s death. Staff do not have concerns regarding staff that are providing care to the residents at the facility. Documents reviewed revealed the following: Facility submitted a Death Report dated 6/16/23 to the department and notes that on 6/9/23 R1 passed away at 11:25pm of coronary artery disease (CAD). Death Certificate dated 7/3/23 notes health conditions as the cause of death. Facility’s Letter Head notes R1 entered hospice on 2/11/23. Per documents reviewed R1 was actively receiving hospice services. R1’s Physician’s Report dated 2/11/23 notes, “no treatment needed for CAD as R1 is on hospice”. Outside Provider Notes - noted by hospice Skilled Nurse dated 5/31/23, 6/2/23, 6/7/23, and 6/9/23 note R1’s change in condition and show R1’s health declining. Deaths occurred at the facility between 4/26/23 to 7/1/23 were notified to the department via death reports. 6 out of the 8 deaths were of residents under hospice care due to a terminal illness or heart disease. The other 2 deaths recorder residents had a sudden change in condition and were send out to the hospital upon observing the change in condition. Per death reports both residents passed away at the hospital. Although R1 seem to have been well before 10:00pm, the hospice documents reviewed show that R1 was declining, R1's death was determined to be due to health conditions and not to other reasons. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Sherry Fischer and a copy of this report was provided.the state’s words, verbatim · CDSS document, Nov 9, 2023 · control 28-AS-20230711131239
Oct 13, 2023Facility evaluation reportCase Management - Annual ContinuationReport on file

Type of visit: Case Management - Annual Continuation

Licensing Program Analyst (LPA) Christine Wong conducted an Annual/Required visit by using the Compliance And Regulatory Enforcement (CARE) Tools on 10/6/2023 but due to time restrains and LPA Christine Wong has returned on today's date 10/13/23 to finish the remaining three (3) domains. LPA met with Receptionist Elizabeth Hernandez who allowed entry into the facility and Shortly after, the Administrator Sherry Fischer and Resident Care Director Monica Chavez arrived and assisted with the visit On today's date, LPA inspected the three (3) domains include: Personnel Records-Training, Disaster Preparedness and Residents with Special Health Needs. 1. Personnel Records-Training: All the staff in the facility are over 18 years old, associated and fingerprint cleared with the facility. The administrator is Sherry Fischer and her administrator certificate expiration date was 3/12/23 but LPA reviewed the CCL website and its pending in our internal system. LPA reviewed all the staff files and they all have the required documents in file which included: health screening, TB test result, required training hours and updated first aid certificate 2. Disaster Preparedness: The facility has an updated Emergency Disaster Plan (LIC610E) and its updated on 6/6/23. The last fire drill was conducted on 8/29/23. The facility has two temporary alternative shelter location. Records of resident Appraisal and Needs services plans are part of Emergency training. 3. Residents with Special Health Needs: No residents in the facility with prohibited health condition. Currently there's one resident on hospice and three residents on home health. Individual Service Plan and appraisals are on resident's files for home health and hospice. No deficiencies were observed during the visit. Exit Interview was conducted and a copy of the report was provided to Administrator Sherry Fischer.the state’s words, verbatim · CDSS document, Oct 13, 2023
Oct 6, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Wong conducted an unannounced Required- 1 year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools. The purpose of the visit was explained to Activity Director Nicole Bermingham and shortly after the Resident Care Director Monica Chavez arrived and assisted LPA with the visit. The facility is licensed to RCFE/Dementia for age range 60 and over. Approved for 150 non-ambulatory, of which 15 may be bedridden, approved in rooms in memory care unit. Hospice Waiver approved for 15 residents. Currently, one (1) resident on hospice, zero (0) bedridden resident and three (3) residents on home health services. On today's date, LPA inspected the following domains which include: Infection Control, Operational Requirements, Physical Plant/Environment Safety, Staffing, Resident Records/Incident Reports, Resident's Right, Planned Activities, Food Service and Incident Medical and Dental. 1. Infection Control: Infection control practices and Personal Protective Equipment (PPEs) were observed. The facility has submitted a COVID-19 Mitigation Plan and Infection Control Plan. 2. Operational Requirements: The current plan of operation is completed. The facility has a Dementia Waiver in place. A Hospice Waiver for 15 residents is approved. A fire clearance for 150 non-ambulatory residents; of which 15 may be bedridden is in place. Liability Insurance in the amount of at least ($5,000,000) per occurrence and total amount of aggregate ($5,000,000) is in place. 3. Physical Plant and Environmental Safety: The facility is a 5 story building. There are a total of 111 apartments, 13 of those in memory care unit and 2 of the 13 apartments will be shared. On the first floor, it included Receptionist/Front Desk, Staff Offices, Theater room/Activity Room, Resident Mail box, Salon/Spa Room, Maintenance Office, Wellness Center, Dining area, Facility Kitchen, Public bathroom for Male and Female, Staff Lounge and Private Dining Room. (See LIC 809C for continuation) On the other side of the building and its included memory care unit (Garden House) and its a secured building. It includes 15 residents rooms, living room, laundry room, public bathroom, medication room and office. For the memory care unit, LPA inspected Room#100, #107 and #113. Each memory care resident apartment have the required furniture and sufficient lighting and closet space. The bathrooms are clean, sanitary and in a good working condition. All bathrooms have the required grab bar and non-skid mat. The hot water temperature in memory care residents apartments were tested between 114.9 and 115.8 degrees F and they are within the Title 22 regulation. From 2nd floor to 5th floor, they are all assisted living unit and independent living unit. LPA inspected Room#200 #202, #300 #315 #400 #415 and #506 and each resident apartment has the required furniture with sufficient closet space. Bathrooms were clean, toilets and water faucets worked properly and were properly supplied, have functional fixtures, and have secure grab bars. Emergency pull cords were observed in every resident apartment. Showers were free of mold/ mildew and non-skid mats or strips were properly in place. The hot water temperature were tested between 114.6 and 117.1 degrees F which is within the Title 22 regulation. LPA also inspected the carbon monoxide detectors in the facility and they are working properly. 4. Staffing: Facility has sufficient staffing for care and supervision to the residents. 5. Residents Records/Incident Reports: LPA inspected 12 residents files and they all have the required documents in file which included : admission agreements, Physician's Reports, Appraisal, TB clearance, Functional Capability Assessment, Physician's Orders, medical consent, and medication records. 6. Resident's Right: LPA observed the required posters posted near the Theater Room which include Long Term Care Ombudsman, Community Care Licensing Complaint and Personal Right Poster. The residents also have internet service for at least one internet access device for residents to communicate with their family members or physician. 7. Planned Activities: Sufficient space to accommodate both indoor and outdoor activities was observed. An activity calendar is posted and LPA reviewed the calendar for both Assisted Living and Memory Care Unit. The facility does have an active Resident Council. 8. Food Service: Currently the facility has no resident is on a modified diet. The facility has sufficient 2 days perishable and 7 days non-perishable food supply and emergency food supply stored and locked in the quiet room in the memory care unit. Sanitation practices and kitchen cleanliness was observed. 9. Incidental Medical and Dental: LPA inspected six (6) residents' medication which include (2) from Assisted Living and four (4) from Memory Care Unit and they are centrally stored and locked in the medication room and they are seemed accurate and updated and also contained 30 days supply of medication. The facility would also provide medical and dental transportation if needed. Due to time restraints, LPA was not able to complete all the domains today, LPA will come back another time to review which include Personnel Records-Training, Disaster Preparedness and Residents with Special Health Needs. No deficiencies were observed on today's visit. Exit Interview Conducted and A copy of the report was provided to Monica Chavez.the state’s words, verbatim · CDSS document, Oct 6, 2023
Sep 18, 2023Complaint investigation reportSubstantiated

Allegation investigated: Facility failed to provide resident records.

Licensing Program Analyst (LPA) Nune Margaryan conducted an initial 10-Day complaint visit to investigate the above allegation. The purpose of the visit was discussed with Business Office Director Patricia Colin. The investigation consisted of the following: LPA obtained copies of staff & resident rosters, interviewed Staff 1 (S1) and requested Resident 1 (R1) file. Resident (R1's) file was reviewed. The following documents were obtained pertaining to R1:Identification and Emergency Information/Face Sheet, Admission Agreement, Physician Report, Pre-Placement Appraisal Information, Advance Healthcare Directive, Consent for emergency medical treatment, Personal Rights. See LIC 9099C for report continuation. Substantiated Allegation: Facility failed to provide resident records: It is alleged that on Thursday, September 06, 2023, the facility received a formal records request via Federal Express to obtain a copy of resident (R1's) records. The request was made by the resident's legal representative. As of today September 18, 2023, the documents had not been provided. They were due Monday, September 11, 2023. Business Office Director confirmed the records request was received on late September 06, 2023. Business Office Director stated that documents were provided to Facility Legal Department on September 07, 2023 for review. Business Office Director stated that is the facility policy and usually they get back from them in a 24 hours. Copy of email was provided to LPA that shows email sent to Legal Department on 09/07/23 at 9:29 am. Business Office Director was not able to provide any confirmation that requested documents were sent to the resident's legal representative. Based on interviews and record review, the findings indicate that the facility did not provided the documents as of 09/18/23. Therefore, there is sufficient evidence to corroborate the allegation. Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiency is being cited according to Title 22, Division 6 Health and Safety Code, Chapter 3.2 Residential Care Facilities for the Elderly Article 02.5 Resident's Bill of Rights. See LIC 9099D. Exit interview was conducted with Business Office Director. A copy of the report and appeal rights were provided.the state’s words, verbatim · CDSS document, Sep 18, 2023 · control 28-AS-20230911162517

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.269(a)(21) · Plan of correction due date: Sep 25, 2023

Enumerated rights; severability.Residents of residential care facilities for the elderly shall have all of the following rights:To have prompt access to review all of their records and to purchase photocopies. Photocopied records shall be promptly provided, not to exceed two business days, at a cost not to exceed the community standard for photocopies.This requirement was not met evidenced by: Based on record review, the facility received a formal request on 09/06/ 2023 for records of R1 and failed to provide the records within 2 business days, as required per regulation; which poses a potential health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Sep 18, 2023

Plan of correction: Business Office Director agreed to submit a written plan of correction addressing resident records, enumerated rights; severability, and facility procedures regarding resident records request. Submit by POC due date.

Aug 11, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff have not fixed residents shower Staff speak disrespectfully to residents Staff did not meet residents needs

Licensing Program Analyst (LPA) Erik Zaragoza conducted a follow up complaint investigation regarding the allegations listed above. LPA met with Sherry Fischer the Administrator and explained the reason for the visit. The investigation revealed the following: during the initial visit conducted on 01/20/2022, LPA Kruz Long LPA obtained/reviewed a copy of the Staff/Resident rosters, work orders and interviewed two staff members in the conference room. During today's visit, LPA Zaragoza interviewed Residents 1 - 12 (R1, R2, R3, R4, R5, R6, R7, R8, R9, R10, R11, R12), and Staff #1 - 6 (S1, S2, S3, S4, S5, S6). LPA also obtained copies of the following documentation: Currest Staff and Resident Rosters for the facility, work orders for R1 and R2's room, and also the admission agreement for R1 and R2. The investigation revealed the following: in regards to the allegation "Staff have not fixed resident's showers," it is alleged that the Maintenance Department had taken six months to fix the leaking shower head in the resident's restrooms, which was fixed on 1/19/2023. Unsubstantiated During interviews with the Maintenance Director and the Administrator, it was shown in the facility's work order system that the most recent work order submitted for R1 and R2's room were from 3/7/2023, and therefore there was no work order submitted around the time that they requested their leaking shower head to get fixed. Additionally they explained that when a maintenance work order is received by them, it typically takes three (3) days to one (1) week to get fixed at the latest. R3 - R12 stated that they have never had any issues with maintenance when they have submitted work orders, and that their issues have been fixed in a timely manner. Five (5) out of (6) staff could not corroborate the allegation that it takes longer than one week at most to fix any type of maintenance issue in resident rooms. In regards to the allegation "Staff speak to residents disrespectfully", it is alleged that staff have spoken down to residents in a condescending and disrespectful manner before and has caused tension between the residents and the staff. During interviews with the Administrator, she explained that neither she nor any of the other staff members of the facility have treated the residents in a disrespectful manner. The administrator states that the facility always reminds staff of their obligation to provide 5-star customer service to the residents and provide training as well to ensure that all residents are treated with dignity and respect when working with residents. R3 - R12 all stated that they have never witnessed staff being rude or disrespectful to the residents in any way, and R6 stated that that the staff provide exemplary and wonderful service to all the residents that live in the facility. Five (5) out of six (6) Staff members could not corroborate the allegation that they have ever witnessed staff speaking to residents in a rude or condescending manner. In Regards to the allegation "Staff did not Meet Resident's Needs", it is alleged that staff have ignored the needs of residents and allowed them to wander, in particular R12 who lives in the memory care unit, and also because the grab bars that are installed in all of the resident's showers are inadequate and could potentially lead to a resident falling and thus leading to serious injury because the grab bars do not follow the American's with Disabilities Act (ADA) standards. Administrator explained that the needs of residents in the memory care unit are never ignored, and that she has conducted research with the facility's legal team who concluded the grab bars of the facility do meet the ADA standards. Interviews with R3 - R12 revealed that none of them had witnessed the needs of the memory care unit being ignored by the staff, and that they were all satisfied with the grab bars in their restroom, however R6 and R7 stated that they could foresee it being an issue with shorter residents. Five (5) out of six (6) staff members could not corroborate the allegation that the needs of memory care residents were not being met. Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Aug 11, 2023 · control 28-AS-20230113110457
Jun 29, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff are not allowing resident council meetings to be conducted in private. Facility staff are racially altering the bylaws of the resident council.

On 6/29/23 at 8:32 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced complaint visit to the facility. Upon arrival LPA met with (S1) and explained the purpose of the visit. The General Manager Sherry Fischer arrived at 8:50 and joined the visit. During today’s visit LPA toured the facility with the General Manager. LPA obtained resident roster, staff roster, resident council by laws, resident council memo, Resident council flyers, resident council correspondence with the General Manager, Admissions agreement page 13, and plan of operation (operations policy guide). LPA also interviewed: Administrator and a total of two (2) staff who shall be referred to as S1, and S2. LPA interviewed a total of 10 residents who shall be referred to as: R1 through R10. Report continued 9099c Unsubstantiated The investigation reveals the following: Regarding "Facility staff are not allowing resident council meetings to be conducted in private”. LPA interviewed the General Manager and confirmed facility staff attend resident council meetings by invitation only. The General Manager further stated the facility has not attended a resident council meeting in the last year. 2 out of 2 staff denied the allegation stating they are not allowed to attend the resident council meetings without an invitation. 8 out of 10 residents stated staff are not allowed to attend resident council meetings but has joined the meetings when invited. 1 out of 10 residents stated they believe another resident was sent to the meetings on behalf of the facility. 1 out of 10 residents stated they have seen the General Manager attend the resident council meetings in the past, but they are unsure if they were invited. The investigation reveals the following: Regarding " Facility staff are racially altering the bylaws of the resident council". it is alleged that the facility was able to radically alter the bylaws of the resident council. The General Manager denied the allegation, stating the first council president created he bylaws and the facility is not involved with the resident council bylaws. 2 out of 2 staff denied the allegation stating the facility is not involved with the bylaws of the resident council. 5 out of 10 residents stated the bylaws was created by the resident council without facility involvement. 3 out of 10 residents stated they have no knowledge of the facility altering the bylaws. 1 out of 10 residents stated some items was removed from the resident bylaws because it infringed upon the facility’s operational rights. 1 out of 10 residents stated they heard some sections of the resident council bylaws was overruled by facility general manager and was not added to the resident council bylaws. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with sherry Fischer and a copy of this record provided.the state’s words, verbatim · CDSS document, Jun 29, 2023 · control 28-AS-20230622164039
Feb 17, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced required Annual Visit focusing on COVID-19 Infection Control Practices. LPA was met by Administrator Sherry Fischer and explained the purpose of the visit. Staff #1 (S1) later joined LPA and Administrator Fischer to assist with tour of physical. This is a 5-story building located on a main intersection. This facility is licensed to serve residents over 60 years old. This facility has an approved Dementia Care Plan in its plan of operation and accepts/cares for residents with dementia. The facility has a fire clearance approved for 150 non-ambulatory residents of which 15 may be bedridden. Garden House (Memory Care Unit) is approved for delayed egress, secured perimeter, and secured locked perimeter. Hospice Waiver approved for 15 residents. There are a total of 111 apartments, 13 of those in memory care unit and 2 of those 13 apartments will be shared. The facility has central air and heating accommodations LPA OBSERVATIONS: · 1st floor consisted of Garden House (Memory Care Unit), Dining room, Lobby, Activity room,Administration office, Theater, Wellness room and Salon. Garden House entrance is only accessible by pin pad access. LPA observed a kitchenette and living room area. Signage promoting cough/sneeze etiquette was observed in various locations throughout this area. Resident rooms have signal systems located in each bathroom and facility phones to call the front desk. The signal system was tested and is operable. Extra supply of chemicals and cleaning supplies are kept in a maintenance office located on the 1st floor and was observed to locked and inaccessible to residents. Kitchen area was observed after lunch time. The walk in refrigerator was observed to be at 45 degrees Fahrenheit and the walk freezer at 0 degrees Fahrenheit. LPA observed sufficient 2-day perishables and 7-day non-perishable foods as required. LPA observed perishable foods stored in covered containers at the appropriate temperatures. No pesticides or poisons were stored in the food areas. Storage areas for cleaning solutions, toxins, knives, and hazardous items were secured and made inaccessible to residents. ·2nd floor consisted of 34 resident rooms. Resident room #201 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 118.9 degrees F which is in the required 105 – 120 degrees F. Resident room #203 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 119.8 degrees F which is in the required 105 – 120 degrees F. Grab bars were observed near toilets and showers. Emergency pull cords were observed in every resident apartment. · 3rd floor consisted of 34 resident room. Resident room #305 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 120.0 degrees F which is in the required 105 – 120 degrees F. Resident room #315 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 117.5 degrees F which is in the required 105 – 120 degrees F. Grab bars were observed near toilets and showers. Emergency pull cords were observed in every resident apartment. · 4th floor consisted of 24 resident rooms. Resident room #412 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 116.6 degrees F which is in the required 105 – 120 degrees F. Resident room #422 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 118.2 degrees F which is in the required 105 – 120 degrees F. Grab bars were observed near toilets and showers. Emergency pull cords were observed in every resident apartment. · 5th floor consisted of 10 resident rooms. Resident room #506 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 119.3 degrees F which is in the required 105 – 120 degrees F. Resident room #510 was observed to be clean and contained the required furnishing and linens. Water temperature in this bathroom was measured at 119.8 degrees F which is in the required 105 – 120 degrees F. Grab bars were observed near toilets and showers. Emergency pull cords were observed in every resident apartment. A shaded area with chairs is provided to the residents was observed on the roof. · Several fire extinguishers were observed throughout the facility. Smoke detectors were observed throughout the facility along with attached carbon monoxide detectors. Doors, exits, hallways, and passageways were clear and free of obstruction. There are no pools or bodies of water in or around the facility. Extra PPE supplies were secured inside Resident Care Office. Several first aid kits were observed throughout the facility which included all required supplies. Last fire drill was conducted on 02-16-23 at 6pm. Administrator certificate (6025678740) for Sherry Fischer was observed and expires on 03-12-23. No deficiencies were observed during visit. An exit interview was conducted, and a copy of this report was provided to the Administrator Fischer.the state’s words, verbatim · CDSS document, Feb 17, 2023

20221 state visit · 1 document

Dec 27, 2022Complaint investigation reportUnsubstantiated

Allegation investigated: Resident is financially abusing another resident in care.

Licensing Program Analyst (LPA) Kruz Long conducted a complaint investigation at the facility. Upon arrival, LPA met with Sherry Fischer (Administrator) and explained the purpose of the visit. During today's visit, LPA obtained a copy of the Staff/Resident rosters, Resident #1's Physician report and Capability Evaluation, interviewed Staff #1 in the conference room and attempted to interviewed Resident #1 (R#1) and Resident #2 (R#2). In regards to the allegation: Resident is financially abusing another resident in care. LPA reviewed R#1's Physician report which indicate R#1 is able to manage own cash resources. A review of R#1's Capability Evaluation indicate R#1 has no impairments in regards to making own decisions. Interview with Staff #1 indicate R#1 is capable of handling R#1's finances and is not aware if R#1 is a victim of financial abuse. Interviews with R#1's family members indicate there is no proof of financial abuse but suspect potential future financial abuse. Continue to LIC9099.... Unsubstantiated Based on LPA's interviews and record review, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Sherry Fischer and a copy of this report provided.the state’s words, verbatim · CDSS document, Dec 27, 2022 · control 28-AS-20221220102958

20211 state visit · 1 document

Oct 7, 2021Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) David Sicairos conducted an unannounced annual visit using the Infection Control Evaluation Tool. LPA met with Patricia Colin and explained the reason for the visit. Physical Plant was toured, sample record of medications were reviewed, and food supply was inspected. The following was observed/inspected: LPA and Ms. Colin toured the facility which included the following: Mailroom, Beauty Salon, Exercise Room, Medication Room, Movie Theater, Activity Room, Dining Room, Kitchen, and Memory Care Unit. There is a shaded seating area for the residents located in the 5th floor open area. Passageways and exits are free of obstruction. The water temperature was tested in a random selection of resident bathrooms in each floor and measured between 110F - 114.9F which is within the required 105F - 120F. Resident bedrooms have the required furniture such as bed frames, dressers, lamps and chairs. Bedrooms also have sufficient closet space. Resident beds have the required linen and the linen is in good condition. Smoke detectors and carbon monoxide detectors were observed throughout the facility and in each resident apartment and were tested and operable during the visit. LPA observed multiple fire extinguishers throughout the facility which were fully charged. Kitchen appliances are clean and were operating at the time of the visit. Sharps are locked in the kitchen and are inaccessible to residents. Cleaning supplies and toxins are locked and are inaccessible to residents. Multiple First Aid kits were inspected and were fully stocked with current manuals. Signs are posted throughout the facility to promote hand washing, cough/sneeze etiquette, and physical distancing. Sufficient supply of 2 days perishable & 7 days non-perishable foods were observed. 6 resident medications were randomly selected for review. Medications are centrally stored in the medication room. Medications are documented properly and given as prescribed. Staff and Resident files were not reviewed during today's visit. Per California Code of Regulations, Title 22, and California Health and Safety Code, there were no deficiencies observed during the visit. Exit interview held and a copy of the report was provided.the state’s words, verbatim · CDSS document, Oct 7, 2021

105 of 150 beds were occupied at the March 24, 2026 state visit — a count on that day, not an opening.

License holder

Shi-III Mg Dev Gp, LLC; Merrill Gardens, LLC, licensed since 2020.

The state’s totals for this licenseSince 2020, as the state’s facility page counts them
State visits on file
14
Total complaints
6
Substantiated allegations
1
Type A citations
0
Type B citations
1

These are the state’s own totals for this license since 2020, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size
This homeTypical
Type A citations00
Type B citations11
Substantiated allegations12
Total complaints66

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 1,354 licensed larger communities (16+ beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean
Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

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Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Merrill Gardens at West Covina

Is Merrill Gardens at West Covina licensed?

The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.

How many residents is Merrill Gardens at West Covina licensed for?

150 residents — a large community, per CDSS records as of October 26, 2026.

Has Merrill Gardens at West Covina been cited?

0 Type A and 1 Type B citation since 2020, per CDSS records as of October 26, 2026. Those records count 14 state visits over the same years.

Is Merrill Gardens at West Covina still open?

This license was on the CDSS roster as of November 11, 2026.

What does Merrill Gardens at West Covina cost?

$3,100 a month to start — listed by the home on Seniorly · September 9, 2026.

The home lists this starting rate on Seniorly, seen September 9, 2026.

Among 132 other homes of a similar licensed size across Los Angeles County that publish a starting rate, the middle half runs $3,360 to $5,973 a month, and the middle figure is $4,500 (n = 132 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Merrill Gardens at West Covina take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Shi-III Mg Dev Gp, LLC; Merrill Gardens, LLC, per CDSS records as of October 26, 2026. See the homes licensed to Merrill Gardens LLC — at least 4 on the state roster.

Is there a hospital nearby?

West Covina Medical Center is 0.4 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Merrill Gardens at West Covina keep a resident on hospice?

Hospice care is approved on this license, covering up to 15 residents, per CDSS records as of October 26, 2026.

Merrill Gardens at West Covina license and inspection record

  • Name on the license: “MERRILL GARDENS AT WEST COVINA”, per the CDSS roster as of May 25, 2025.
  • License #198603348. The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
  • Licensed for 150 residents — a large community, per CDSS records as of October 26, 2026.
  • Licensed to Shi-III Mg Dev Gp, LLC; Merrill Gardens, LLC, per CDSS records as of October 26, 2026.
  • First licensed in 2020, per CDSS records as of October 26, 2026.
  • 14 state inspection visits since 2020, per CDSS records as of October 26, 2026.
  • 0 Type A and 1 Type B citation on file since 2020, per CDSS records as of October 26, 2026. The same records count 14 state visits in that period.
  • 6 complaints and 1 substantiated allegation on file since 2020, per CDSS records as of October 26, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is October 7, 2026, per CDSS records as of October 26, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Nearby

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Licensed homes near this one in Los Angeles County, most information on file first. Every listed home appears on the same terms.

  • Map

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    Starting rate

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    Listed by the home on Seniorly · September 9, 2026

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    • Hospice: on the state record
    • Bedridden: on the state record
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    Large community · licensed for 136

    Estimated starting rate

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    Covelight estimate · likely $2,500–$4,050

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    West Covina · 1.5 mi

    Vine Residence

    Small home · licensed for 6

    Starting rate

    $5,000 a month to start

    Listed by the home on Seniorly · September 9, 2026

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

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    Asuncion Board & Care

    Small home · licensed for 6

    Estimated starting rate

    $4,500 a month to start

    Covelight estimate · likely $3,700–$5,550

    On the state record

    • Wheelchair: on the state record
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    Covina · 1.6 mi

    A Peaceful Home of Covina

    Small home · licensed for 6

    Estimated starting rate

    $5,200 a month to start

    Covelight estimate · likely $4,250–$6,400

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
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    Estimated starting rate

    $5,250 a month to start

    Covelight estimate · likely $4,300–$6,450

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record

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West Covina · Licensed for 150

(626) 587-4318

From the state licensing record · October 26, 2026

From the home’s website, merrillgardens.com:

(206) 676-5300 · main line · seen October 27, 2026

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