Beverly Hills Terrace is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #198603319, licensed for 110 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 53 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 2, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 72 times and filed 53 documents. The most recent is a complaint investigation report, dated June 2, 2026.
The state's published file for this home includes 25 documents with transcribed findings, dated November 8, 2021 to February 6, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (20). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2025Unsubstantiated
Allegation investigated: Staff did not prevent resident from taking another resident’s belongings
The investigation consisted of the following: On 02/06/2025, Community Care Licensing Division (CCLD) Staff conducted a complaint investigation at the above facility to address the following allegations. CCLD Staff met with Administrator Bella Naygas and explained the purpose of the visit. CCLD Staff conducted resident and staff interviews, toured the facility, and reviewed resident records. Allegation: Regarding the allegation "Staff did not prevent resident from taking another resident’s belongings,” it is being alleged that Resident #2 (R2) broke the doorknob, enter the room, and took a bag containing cellphones, boots, and snacks from Resident #1 (R1). Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 6, 2025 · control 11-AS-20250128170803
Feb 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2024Unsubstantiated
Allegation investigated: Staff are coecing resident into using the facilities medical services. Staff are preventing resident from being seen by her physician. Staff did not keep resident's personal information confidential. Staff had residents inappropriately sign a document. Staff are mishandling resident's finances. Staff did not allow resident's vistor in her room.
On 02/26/24, at 9:00am, Licensing Program Analyst (LPA) Mario Leon conducted an initial complaint visit to the facility and was greeted by Cesilia Torres, Assistant Administrator. LPA explained the purpose of this visit is to conduct interviews, gather facility files, and render findings in the complaint. The investigation consisted of the following: The department investigated the allegation mentioned in this complaint and conducted interviews with staff (S1-S2) and residents (R1-R6). Additionally, the department obtained the following documents: Resident Roster (No Date), Staff Roster (Dated: 07/2024), Admission Agreement (Dated: 07/20/2021), Physician’s Report (Dated: 02/06/2024), Appraisals/Needs and Services Plan (Dated: 01/30/2024), Identification and Emergency Information (Dated:11/28/2009) and an Internal document signed by resident R1 (Dated: 01/10/2024) from the facility. Complaint Investigation Report Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 5, 2024 · control 11-AS-20240220120353
Nov 7, 2024Unsubstantiated
Allegation investigated: Staff did not prevent resident from being sexually abused by other residents. Staff are serving contaminated food to residents in care. Staff does not ensure residents are spoken to in an appropriate manner. Staff are over medicating resident.
On 11/07/24 Licensing program analyst (LPA) Villegas conducted a subsequent complaint visit to deliver findings. LPA met with Administrator Ella as the purpose of today's visit was explained. The investigation consisted of the following: On 11/04/24 LPA obtain copies of the staff and resident rosters, pertinent documents to the complaint for Resident #1, and a copy of the menu for the month of November 2024. On 11/04/24 LPA conducted a tour of the facility kitchen and there are no immediate health and safety concerns. On 11/04/24 between 9:48 am- 12:30am LPA conducted interviews with residents #1-6 (R1-R6), and between 12:30pm-1:30 pm interviews were conducted with staff 1-3 (S1-S3). On 11/07/24 LPA conducted interview with Administrator (A1). The investigation revealed the following: Allegation: Staff did not prevent resident from being sexually abused by other residents. It is being alleged that several male residents on the same floor as R1 are sexually harassing R1 every day. On 11the state’s words, verbatim · CDSS document, Nov 7, 2024 · control 11-AS-20241101103650
Oct 30, 2024Unsubstantiated
Allegation investigated: Staff are not safeguarding resident's personal possessions.
On 10/30/24 Licensing program analyst (LPA) Villegas conducted an initial complaint visit regarding the allegations above. LPA met with Administrator Ella Naygas as the purpose of today's visit was explained. The investigation consisted of the following: On 10/30/24 LPA obtain copies of the staff and client rosters, and obtained the following documents for resident 1 (R1): Emergency ID form,admission agreement dated 04/11/23,MAR for October 2024, physicians report dated: 03/12/23 ,needs and service plan dated 03/08/24, preplacement appraisal 02/08/24, appraisal 02/08/24, telecommunication device notification dated 04/11/23, client personal property and valuables dated and signed 04/11/23, copies of (2) 30 day eviction notices that were sent to CCLD on 07/26/24 and 09/18/24. On 10/30/24 LPA conducted a tour of the facility and there are no immediate health and safety concerns. On 10/30/24 between 9:30 am- 11:30am LPA conducted interviews with clients 1-6 (C1-C6), and between 11:35am- 1:the state’s words, verbatim · CDSS document, Oct 30, 2024 · control 11-AS-20241023104859
Oct 25, 2024Unsubstantiated
Allegation investigated: Staff do not prevent residents from using illegal drugs at the facility. Staff did not adhere to admissions agreement.
On 10/25/2024 Licensing Program Analyst (LPA) Troy Watson conducted an unannounced complaint visit to the facility listed above. Upon arrival at the facility, LPA Watson met with Assistant Administrator Cesilia Torres. LPA Bunker explained the purpose of today's visit is to deliver findings for the complaint. The investigation consisted of the following: Interviews were conducted with staff members 1-2 (S1-S2) and residents 1-7 (R1-R7). LPA Bunker requested copies of the Personnel Report and Resident Roster, Physicians Report, preplacement appraisal, appraisal/needs and services plan for R1. LPA Bunker asked questions pertinent to the nature of the complaint.The investigation revealed the following: Allegation: Staff do not prevent residents from using illegal drugs at the facility. CONTINUE REPORT ON LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 25, 2024 · control 11-AS-20240508095049
Sep 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 11, 2024Unsubstantiated
Allegation investigated: Resident had bedbugs on his person due to staff neglect Resident sustained a stage 1 pressure injury while in care due to staff neglect Resident had feces on his feet due to staff not meeting residents hygiene needs
Licensing Program Analyst (LPA) Sparkle Day conducted a visit to the facility to to deliver complaint investigation findings. LPA met with Assist Administrator, Cecilia Torres and the purpose of the visit was explained. On 09/14/2022 Licensing Program Analyst (LPA) Antonia Alvizar initiated this complaint investigation for the allegations listed above with Administrator Ella Naygas and Assist Administrator Cecilia Torres. During the initial visit LPA Alvizar requested resident roster, staff roster, physical plan and other service, such as medical records, pest control services and caregiver bathing documents on 09/14/2022. LPA Alvizar interviewed R(#1-#7) and S(#1- #5). A plant inspection of the facility was conducted Allegation #1: Resident had bedbugs on his person due to staff neglect It is alleged that R#1 had bedbugs on his person. During the 9/14/22 interviews, 0 out of 7 residents agreed with the allegation. 0 out of 5 staff agreed with the allegation. LPA Alvizar did not observthe state’s words, verbatim · CDSS document, Sep 11, 2024 · control 11-AS-20220908111405
Sep 7, 2024Unsubstantiated
Allegation investigated: Staff withheld residents’ personal funds. Staff did not provide residents with adequate personal care supplies. Staff did not seek timely medical attention for resident. Staff inappropriately restrained resident.
On 09/07/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit at this facility. LPA was greeted by Assistant AdministratorAdministrator Cesilia Torres. LPA explained the purpose of this visit was to deliver findings for the allegations mentioned above. The investigation consisted of the following: An initial investigation visit on 09/04/24. A review of the Register of Resident Roster, Personnel Report LIC 500, Service records for resident #1 (R1-R4) including Physicians Report LIC 602A, Identification and Emergency Information LIC 601, Admission Agreement, Preplacement Appraisal Information LIC 603, Appraisal Needs/Services Plan LIC 625 and other documents pertinent to the allegations associated with this complaint. Interviews were conducted with Administrators #1-#2 (A1-A2), and residents #1-#9 (R1-R9). A tour of the facilty was conducted. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 7, 2024 · control 11-AS-20240828155936
Aug 30, 2024Unsubstantiated
Allegation investigated: Staff do not treat residents with dignity or respect Staff do not safeguard resident's personal items Staff do not address resident behavior Staff do not ensure that sharp objects are inaccessible to residents Staff do not keep the facility free from cockroaches Staff do not keep the facility free from bed bugs Staff do not keep the facility clean and sanitary Resident's door is in disrepair
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Friday, August 30, 2024. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Assistant Administrator Cesilia Torres. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews were conducted with staff members 1-3 (S1-S3), resident 1 (R1), and residents 3-7 (R3-R7). Resident 2 (R2) was unavailable for an interview after multiple attempts. S1-S3 stated that the resident's door was never broken on three occasions. Ms. Torres and LPA Bunker conducted an on-site tour. During today's visit, no sharp knives or hazardous items were accessible or visible, as they were stored in a locked kitchen cabinet. We did not observe any cigarette butts anywhere, nor were any cockroaches, bed bugs or lice discovered. We alsthe state’s words, verbatim · CDSS document, Aug 30, 2024 · control 11-AS-20231201104045
Aug 21, 2024Unsubstantiated
Allegation investigated: Staff do not ensure the residents are properly fed Staff do not ensure the water source is safe for the residents
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Beverly Hills Terrace Facility on 08/21/2024 and was greeted by Administrator Ella Naygas (A1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: LPA Calderon interviewed Administrator (A1), staff (S1-S2), residents (R1-R7). LPA Calderon requested and reviewed copies of the following: Physician Report (dated 03/12/2023), Needs and Services Plan (dated 03/08/2024), incident report (dated 05/31/2024), admission agreement (dated 04/11/2023), 30-day eviction notices (dated 11/15/2023, 07/26/2024) for R1 and weekly meal plan. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 21, 2024 · control 11-AS-20240815122554
Aug 3, 2024Unsubstantiated
Allegation investigated: Resident does not have access to room. Staff did not safeguard resident's personal belongings.
On 08/02/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced visit at this facility. LPA was greeted by the Administrato Ella Naygas. LPA explained the purpose of this visit was to deliver findings for the allegations mentioned above. The investigation consisted of the following: A copy of the facility's roster for residents and staff, service records for resident #1 (R1) Physician Report LIC 602A (dated: 03/12/24), Appraisal/Needs and Services Plan (dated: 03/08/24), and Unusual Incident Report LIC 624 (dated: 05/30/24 and 05/31/24), Physician’s Orders Medications List (dated: 07/07/24 - 08/06/24), and other records associated with this complaint. Interviews with residents #1-10 (R1-R10) and assistant administrator #1 (A1) and staff #1-#2 (S1-S2). A plant inspection of the facility of room #218 and the common areas. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 3, 2024 · control 11-AS-20240708123811
Jul 31, 2024Unsubstantiated
Allegation investigated: Resident's bathroom is in disrepair.
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Wednesday, 07/31/2024. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Assistant Administrator Cesilia Torres. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews were conducted with staff members 1-3 (S1-S3) and residents 1-7 (R1-R7). LPA Bunker asked questions pertinent to the nature of the complaint. Allegation #1: Resident's bathroom is in disrepair: S1-S3 stated that the bathroom sinks in each resident's room are functioning properly, and none of the residents complained about their sink being backed up for five days. S1-S3 stated that the facility did not have a plumbing problem and did not have a plumber scheduled to come to the facility on Tuesday. R1-R7 stated that their bathroom sinkthe state’s words, verbatim · CDSS document, Jul 31, 2024 · control 11-AS-20240724135550
Jul 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 20, 2024Unsubstantiated
Allegation investigated: Staff did not prevent resident from being abused by another resident. Resident was chemically restrained while in care. Staff did not meet resident’s medical needs. Staff did not provide a safe and comfortable environment.
On 07/20/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced visit at this facility. LPA was greeted by the Administrato Ella Naygas. LPA explained the purpose of this visit was to deliver findings for the allegations mentioned above. The investigation consisted of the following: A copy of the facility's roster for residents and staff, service records for resident #1-#2 (R1-R2) Physician Report LIC 602A (dated: 03/12/24 and 01/17/24), Appraisal/Needs and Services Plan (dated: 03/08/24 and 02/08/24), and Unusual Incident Report LIC 624 (dated: 05/30/24 and 05/31/24), Physician’s Orders Medications List (dated: 07/07/24 - 08/06/24), and other records associated with this complaint. Interviews with residents #1-10 (R1-R10) and administrator #1 (A1) and staff #1-#2 (S1-S2). A plant inspection of the facility of rooms #218 and #229 and common areas. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 20, 2024 · control 11-AS-20240705143922
Jul 9, 2024Unsubstantiated
Allegation investigated: Facility staff did not meet resident's hygiene needs. Facility staff did not note a change in resident's condition. Facility staff did not seek resident timely medical attention. Facility staff did not ensure that resident was free from bed bugs. Facility staff neglect resulted in resident sustaining a pressure injury.
On 7/9/2024, Licensing Program Analyst (LPA) Sparkle Day conducted an unannounced subsequent complaint visit to deliver complaint investigation findings. LPA Day met with Cecilia Torres,Asst Administrator and explained the purpose of today’s visit. The investigation consisted of the following: On 12/28/2022, LPA Lourdes Montoya toured the facility with the Administrator. LPA requested resident roster, staff roster, pest control invoices, and Resident #1's service records (Admission Agreement, Appraisal, Physician's Report, Doctor's/Hospital records, Home Health nurses notes and other pertinent records. LPA interviewed three staff (S1-S3). On 12/29/2022, LPA interviewed eight residents (R2-R9). R1 is in the hospital and not available for interview during LPA's visit. The investigation revealed the following: Allegation: Facility staff did not meet resident's hygiene needs. It is alleged that facility staff did not meet resident's hygiene needs. On 12/28/2022 between 11:55 am Unsubstantithe state’s words, verbatim · CDSS document, Jul 9, 2024 · control 11-AS-20221221113415
Apr 4, 2024Unsubstantiated
Allegation investigated: Staff neglect resulting in resident suffering from dehydration. Resident suffered falls while in care resulting in injuries.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced subsequent visit to the facility and was greeted by Administrator (A1: Aharon Striks). LPA spoke to A1 prior to entering the facility to conduct a risk assessment. A1 informed LPA that the facility has no COVID cases nor do any of the residents or staff have symptoms. LPA explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. The investigation consisted of the following: Licensing Program Analyst (LPA) Ana Soto conducted the unannounced 10-Day visit on 08/09/21 approximately 10:00 a.m. LPA initiated an investigation into the above-mentioned allegations and conducted a face-to-face interview with Asst. Administrator (A2: Clifford Johnson). LPA requested copies of the following documents: Physician’s Report (dated 07/30/2021), Pre-appraisal (dated 05/10/2021), Admissions Agreement (dated 05/10/2021, 07/31/2021), Appraisal/Needs and Services Plan (dated 09/05/2021),the state’s words, verbatim · CDSS document, Apr 4, 2024 · control 11-AS-20210806163809
Sep 9, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Beverly Hills Terrace licensed?
Yes — Beverly Hills Terrace is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #198603319, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 110 residents. State records list 53 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 2, 2026, appears in the inspection record on this page.
Can Beverly Hills Terrace care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Beverly Hills Terrace with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 110 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 15.
How much does Beverly Hills Terrace cost?
California's public licensing record does not include Beverly Hills Terrace's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Beverly Hills Terrace accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Beverly Hills Terrace through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
61 of 110 beds occupied (55%) when the state visited on February 6, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Beverly Hills Terrace?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 72 state visits and 53 dated documents since 2021 for Beverly Hills Terrace; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 6, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 72 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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