Whittier Glen Assisted Living

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced subsequent complaint visit to address the allegations listed above. LPA met with Monica Guardian and explained the purpose of the visit. The investigation consisted of the following: On 10/30/25 LPA Daniel Konishi conducted a unannounced initial 10-day complaint visit obtained a copy of the staff/resident roster and interviewed 1 Staff. Further investigation was needed. During todays visit 11/17/25 LPA Herrera conducted a subsequent visit, LPA toured facility, obtained copies of the following Physician Reports for R1 and R2, Food Menu, House Rules, Showering Schedule, Elevator Repair Invoices and Staff/Resident Rosters. Continued on LIC9099-C SubstantiatedRead the full finding— CDSS inspection report, November 17, 2025 · control 28-AS-20251028084138

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced subsequent complaint visit to address the allegations listed above. LPA met with Monica Guardian and explained the purpose of the visit. The investigation consisted of the following: On 10/14/25 LPA Erik Zaragoza conducted an unannounced initial complaint visit and obtained copies of the staff/resident rosters, obtained the appraisal, physician's report, FACE sheet, and transportation records for Resident #1 (R1), and also interviewed 2 Staff. During todays visit 11/17/25 LPA Herrera conducted a subsequent visit, LPA toured facility, obtained copies of the following Physician Reports for R1 and R2, Food Menu, House Rules, Showering Schedule, Elevator Repair Invoices and Staff/Resident Rosters. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, November 17, 2025 · control 28-AS-20251006120341

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced subsequent complaint visit to address the allegations listed above. LPA met with Monica Guardian and explained the purpose of the visit. The investigation consisted of: On 10/30/25 LPA Daniel Konishi conducted a unannounced initial 10-day complaint visit and obtained a copy of the staff/resident rosters. Further investigation was needed. During todays visit 11/17/25 LPA Herrera conducted a subsequent visit, LPA toured facility, obtained copies of the following Physician Reports for R1 and R2, Food Menu, House Rules, Showering Schedule, Elevator Repair Invoices and Staff/Resident Rosters. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, November 17, 2025 · control 28-AS-20251021104817

Licensing Program Analyst (LPA) Alberto Lopez conducted subsequent unannounced complaint visit to deliver fidnings for the above allegation. LPA met with Maddison Guardian, Medical Technician and discussed the purpose of the visit. 11/10/2025 - The investigation consisted of LPA interviewing five (5) (staff S#1 - S#5), nine (9) residents (R#1 - R#9), one witness, LPA obtained copies of the following documents: staff roster, resident roster, R1 ‘s physicians report, and appraisal needs and service plan, doctor’s order for R1, MAR for 11/2025 and other medical records. LPA also took tour of facility common areas. The investigation revealed regarding allegation: Staff did not address a change in resident’s condition in a timely manner. It is alleged that staff are not addressing resident’s change of condition on a timely basis. LPA interviewed five (5) staff, and all five (5) staff denied the allegation. LPA interviewed eight (8) residents and all eight (8) could not corroborate the allegRead the full finding— CDSS inspection report, November 15, 2025 · control 28-AS-20251105142214

Licensing Program Analysts (LPAs) Cynthia Chan and Elena Mallett conducted the initial complaint investigation regarding the allegations listed above. LPAs arrived unannounced and met with the interim Administrator, Monica Guardian. The purpose of the visit was explained. LPAs obtained copies of the staff roster, resident roster, and documents regarding Resident #1. Interviews were held with the administrator, seven (7) staff, and ten (10) residents. LPA attempted to interview Staff #1 but was unsuccessful. The investigation revealed the following: Allegation - Staff does not ensure resident's care needs are being met. It is alleged that on 10/29/25, Staff #1 (S1) did not assist with changing Resident #1’s (R1) soiled diaper because R1 was changed not that long ago. LPAs interviewed the interim administrator and seven (7) staff. The administrator was aware of the incident, and an internal investigation was conducted. UnsubstantiatedRead the full finding— CDSS inspection report, November 6, 2025 · control 28-AS-20251029101156

Licensing Program Analyst(s) (LPA) Jose Villalobos and Mary Flores conducted a subsequent complaint investigation for the allegations listed above. Today’s complaint investigation was conducted with Administrator Pamela Junge. Purpose of the visit was discussed. Initial visit was conducted on 12/1/21 and consisted of the following: LPA interviewed Staff #1 (S1) and Resident #1 (R1). LPA toured the physcial plant and room #229. LPA reviewed and collected copies of R1's resident file. LPA also recieved a copy of the staff and resident roster. On Todays visit , LPA interviewed Staff #2-#5 (S2-S5) and Resident #2-#5 (R2-R5). LPA reviewed and collected copies of R1's resident file. Continued on LIC 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, July 6, 2022 · control 28-AS-20211122141422

Licensing Program Analyst (LPA) David Sicairos conducted an unannounced complaint visit regarding the above stated allegations. LPA met with Pamela Junge (Executive Director) and explained the reason for the visit. The investigation consisted of the following: LPA obtained copies of Staff & Resident Rosters. LPA reviewed Resident #1 (R1) file and obtained copies of Identification and Emergency Information Form, Physician's Report, Resident Appraisal, and Service Request. LPA also interviewed the Executive Director, Staff #1 - Staff #3, and Resident #1 - Resident #8. The investigation revealed the following: in regards to the allegation "resident was left in soiled diapers for an extended amount of time", it is alleged that on 06/05/22 (R1) was observed in a soiled diaper. It is unknown how long (R1) was in the soiled diaper. Interviews conducted with staff members deny the allegation. Staff members interviewed indicated R1 does not use diapers and does not require continence assistanceRead the full finding— CDSS inspection report, June 16, 2022 · control 28-AS-20220607114242

Licensing Program Analyst (LPA) Luis Mora conducted a subsequent unannounced complaint visit to determine the validity of the above-mentioned allegation. LPA met with Pamela Jungi (Executive Director) and explained the reason for the visit. The investigation consisted of the following: On 03/03/2022, LPA obtained a copy of resident and staff rosters, copies of face sheet, physician report, preplacement appraisal information, medication records, and hospice care documents for Resident 1 (R1). LPA also interviewed the Wellness Director, Hospice Care Case Manager, and Resident 1 (R1). On today's visit, LPA obtained a copy of resident and staff rosters, copies of February & March 2022 medication log for Resident 1 - Resident 7 (R1 - R7). LPA interviewed the Executive Director, Staff 1 - Staff 2 (S1 - S2), R2 - R7 and Hospice Care Nurse. Regarding the allegation "facility not following doctor's orders", it is alleged that the hospice care agency ordered the facility 02/12/22 to stop using tRead the full finding— CDSS inspection report, April 20, 2022 · control 28-AS-20220222111310

Licensing Program Analyst (LPA) Jose Villalobos conducted a complaint inspection for the above allegation. LPA met with Executive Director Pamela Junge and explained the purpose of the visit. The investigation consisted of the following: LPA obtained copies of Staff & Resident Rosters and Incident report dated 4/1/22. LPA reviewed Resident #1 (R1) file and obtained copies of Face Sheet, Physician's Report, Services Plan, and admissions agreement. LPA interviewed Staff #1-#4 (S1-S4) and residents #1-#3 (R1-R3). LPA toured the physical plant. The investigation revealed the following: In regards to the allegation "Resident sustained an injury from a fall while in care" it was alleged that R1 sustained an injury in the facility while intoxicated due to lack of supervision. (4) of (4) staff interviewed denied the allegations. (3) of (3) residents interviewed could not corroborate the allegation. Interviews show that R1 and R2 were privately drinking in R2's room on 4/1/22 when staff walkingRead the full finding— CDSS inspection report, April 14, 2022 · control 28-AS-20220407162336

Licensing Program Analyst (LPA) Nune Margaryan conducted a complaint inspection on the above allegation. LPA arrived unannounced and met with the Executive Director Sophia Chan and explained the purpose of the inspection. The investigation consisted of the following: LPA obtained copies of Staff & Resident Rosters. LPA reviewed Resident #1 (R1) file and obtained copies of Face Sheet, Physician's Report, and Resident Appraisal. LPA interviewed Executive Director, Staff #1 (S1) and Resident 2 (R2). LPA also reviewed a random sample of residents medications during today's visit and observed medications to be not documented properly and given as prescribed. LPA was unable to interview R1 because R1 was not at the facility during the visit. Continue 9099C SubstantiatedRead the full finding— CDSS inspection report, March 23, 2022 · control 28-AS-20220316094043

Licensing Program Analyst (LPA) Jose Villalobos conducted an unannounced complaint visit regarding the above allegation. LPA met with Administrator Sophia Chan and Wellness Director Brooke Lamotte. The purpose for the visit was explained. The investigation consisted of the following: LPA obtained a client and staff roster and interviewed Staff #1 – #6 (S1 – S6), and Resident #1-#6 (R1 – R6). Reviewed and obtained copies of R1's File, and toured the physical plant. LPA interviews staff from R1's Hospice Agency. In regards to the allegation "Resident sustained a fall while in care ", it was alleged that R1 fell in the facility due to lack of care and supervision. (6) of (6) Staff interviewed denied the allegation. (6) of (6) Residents interviewed could not corroborate the allegation. Interviews show that S1 was pushing R1's wheelchair when R1 suddenly pulled forward and reached out as if to grab something resulting in R1 falling.... Continued on LIC 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, March 10, 2022 · control 28-AS-20220302112849

Licensing Program Analyst (LPA) Jose Villalobos initiated a complaint investigation for the allegations listed above. Today’s complaint investigation was conducted with Administrator Sophia Chan. Purpose of the visit was discussed. On Todays visit , LPA interviewed Staff #2-#3 (S2-S3) between 10am-10:45am and Residents #1-#2 (R1-R2) from 1pm-1:45pm. LPA toured the physical plant and room #121 from 12:30pm-1pm. LPA reviewed and collected copies of R1's resident file and S1's Staff file between 10:45am-12:30pm. LPA also recieved a copy of the staff and resident roster. S1 was not available for interview as S1 no longer works in the facility. The investigation revealed the following, in regards to the allegation "Resident's funds are being stolen", it was alleged that S1 was responsible for unusual spending in R1s bank account while S1 was responsible for R1's finances... Continued on LIC 9099-C SubstantiatedRead the full finding— CDSS inspection report, January 5, 2022 · control 28-AS-20211229150408

Licensing Program Analyst (LPA) Christine Wong conducted an unannounced complaint visit to address the above allegations and met with Caregiver-Tanya Ramos and explained the reason of the visit. At around 10:00am, the Executive Director- Sophia Chan arrived and assist with the visit. The investigation consisted of the following: LPA toured the facility and interviewed six (6) residents, executive director and six (6) staff and obtained copy of the resident and staff rosters. The investigation revealed of the following: Allegation#1 "Requests for assistance are not being responded to in a timely manner. " LPA interviewed six (6) residents and five (5) residents stated that the staff responded quick and it usually takes about couple minutes for them to come and assist them. LPA interviewed the staff and all denied the allegation. The executive director reported it would never happened or acceptable for a resident to wait for an hour for asssitance. (See LIC 9099C for Continuation) UnsubsRead the full finding— CDSS inspection report, December 27, 2021 · control 28-AS-20211220120618