Regency Palms Long Beach is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #198602567, licensed for 91 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 75 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 15, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 109 times and filed 75 documents. The most recent is a complaint investigation report, dated June 15, 2026.
The state's published file for this home includes 25 documents with transcribed findings, dated November 5, 2021 to May 21, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (12), “Unsubstantiated” (13). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2025Substantiated
Allegation investigated: Staff did not respond to residents’ requests for assistance in a timely manner.
On 5/21/2025 at approximately 9:40 AM, LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Fabiola Marciano/Executive Director and later with Monique Avila/Wellnes Director. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Executive Director(A#1), Staff Interviews (S#1-S#5), Resident’s interviews (R#1-R#7). LPA obtained and reviewed the following documents: Resident Roster dated: 5/21/25, Staff Roster dated: 5/12/25, (R#1-R#4) Physicians Report for Residential Care Facilities for the Elderly (RCFE) or LIC 602A dated: 8/18/24, 4/5/25, 3/7/24 and 4/22/25 (R#1-R#4) Admissions Agreement dated: 8/24/24, (R#1-R#4) Identification and Emergency Information or LIC 601 dated: 8/24/24, 1/20/24, 4/27, 4/25/25, (R#1-R#4) Service Plan dated: 4/25/25, 4/22/25, 3/31/25 and 5/21/25 and Copies of Resident Incident Details Report for room # 303, 304, 305 and 308 dated: 4/1/25 to 5/22/25 and a Physical Inspethe state’s words, verbatim · CDSS document, May 21, 2025 · control 11-AS-20250515091559
May 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 7, 2025Unsubstantiated
Allegation investigated: Staff did not assist resident with care needs in a timely manner.
On 05/07/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced complaint visit to the facility listed above. LPA met with Executive Director, Fabiola Marciano, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: LPA inspected the facility, interviewed Staff S1-S11, interviewed Residents R1-R8, and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster (dated 04/20/25), Resident Roster (dated 05/02/2025), residentsIdentification and Emergency Information form, Admission Agreement (dated 09/26/2024), Assessments (dated 08/30/2024, 10/05/2024, and 05/07/2025), Physician’s Report (dated 09/09/2024), and Care Plan (dated 09/27/2024, 10/05/2024, and 05/07/2025). The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, May 7, 2025 · control 11-AS-20250428122830
May 2, 2025Substantiated
Allegation investigated: Resident had multiple falls in care. Facility failled to report an incident.
On May 2, 2025, the California Department of Social Services Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced visit to gather information regarding the above allegations. LPA met with Executive Director Fabiola Marciano and explained the purpose of the visit. LPA was granted entry to the facility. The investigation consisted of Interviews, a collection of records, and a tour of the facility. Interviews were conducted with staff members #1 (S1), and resident members #1(R1). List of documents reviewed/obtained Resident Roster (dated 05/01/25), Personnel Report LIC 500 (dated 05/01/25), Provider Communication Form (dated 04/02/25), Unusual Incident Report (dated 05/02/25), and St. Mary’s Medical Records (dated 04/27/25), and other documents pertinent with this complaint. (Evaluation Report continues LIC 9099C) Substantiatedthe state’s words, verbatim · CDSS document, May 2, 2025 · control 11-AS-20250501115014
Apr 23, 2025Unsubstantiated
Allegation investigated: Licensee initiated eviction process in retaliation against resident.
On 04/23/25, Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced complaint investigation regarding the allegation listed above. LPA met with Executive Director Fabiola Marciano, and the purpose of the visit was explained. A tour of the facility was conducted. The investigation consisted of the following: On 04/23/2025, LPA Richard received facility records which consisted of Staff Roster, Client Roster, House Rules, Resident #1 (R1) records, including Physician’s Report, Admission Agreement, Identification and Emergency Information (LIC 601), Resident Appraisal (LIC603), Unusual Incident Reports, and a copy of the Eviction Notice (dated 04/14/25). Reassessment and Needs of Service Plan (dated 04/01/25). Concise Care Group Placement emails (dated 02/14/25 to 04/18/25). Interviews were conducted with three (3) staff (S1-S3), including the Executive Director, and two residents (R1-R2). Continued LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 23, 2025 · control 11-AS-20250417101102
Apr 11, 2025Substantiated
Allegation investigated: Staff leaves resident soiled for an extended period of time.
On 04/11/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced subsequent complaint visit. LPA met with Resident Care Coordinator, Robin Walker, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: During today’s visit, LPA toured the facility, interviewed Staff S5-S11, interviewed Residents R2-R8, and received and reviewed additional documents. The following documents were received and reviewed Resident Incontinent List, resident R1 Admission Agreement, and R1’s Care Plan. During an initial visit conducted on 03/26/2025, LPA Dabuet they toured room 302, interviewed Staff S1, and collected records. The following records were received: Facility Staff Roster (dated 03/26/2025), Register of Facility Residents LIC9020 (dated 10/01/2024), Personnel Report LIC 500 (dated 03/20/25), Resident #1 (R1)'s Physician’s Report LIC 602A (dated 01/29/24), Resident Assessment (dated 02/10/24), and Rthe state’s words, verbatim · CDSS document, Apr 11, 2025 · control 11-AS-20250320085632
Mar 12, 2025Substantiated
Allegation investigated: Staff did not provide medication assistance to resident in care Staff falsified resident's records
On 03/12/2025 at 9:05AM, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced subsequent complaint visit to the facility listed above. LPA met with Executive Director, Fabiola Marciano, and the purpose of today’s visit was explained. LPA was granted entry into the facility. Investigation consisted of the following: During today's visit, LPA attempted to interviewed Resident R1 again, interviewed Residents R9 and R10, additional interviews with Staff S2, S7, and S8, interviewed Staff S9, and conducted additional review of medications and eMAR for residents. During the initial visit on 03/04/2025, LPA toured the facility, interviewed Staff S1-S8, interviewed Residents R1-R8, and received documents pertinent to the investigation. The following documents were received and reviewed: Staff Roster, Resident Roster, Resident Physician’s Report, Resident Physician’s Order, Resident Medication Administration Record (MAR), RPLB Work Order Management, and Med Tech In-Service log.the state’s words, verbatim · CDSS document, Mar 12, 2025 · control 11-AS-20250224150148
Mar 4, 2025Unsubstantiated
Allegation investigated: Licensee does not maintain facility in good repair
On 03/04/2025 at 8:37AM, Licensing Program Analyst (LPA), Wendy Gibbs, conducted and unannounced complaint visit to the facility listed above. LPA met with Executive Director, Fabiola Marciano, and the purpose of today’s visit was explained. LPA was granted entry into the facility. Investigation consisted of the following: On 03/04/2025, LPA toured the facility, interviewed Staff S1-S8, interviewed Residents R1-R6, and received documents pertinent to the investigation. The following documents were received and reviewed: Staff Roster, Resident Roster, Resident Physician’s Report, Resident Physician’s Order, Resident Medication Administration Record (MAR), RPLB Work Order Management, and Med Tech In-Service log. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 4, 2025 · control 11-AS-20250224150148
Feb 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 6, 2025Unsubstantiated
Allegation investigated: Staff do not secure residents medications.
On 1/06/2025, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced subsequent complaint visit at this facility. CCLD staff was greeted by Executive Director, Fabiola Marciano. The investigation consisted of the following: On 12/17/2024, The department interviewed 1 witness and 2 staff. On 12/18/2024, The department interviewed 1 witness. On 12/30/2024, The department interviewed 1 witness. On 1/2/2025 & 1/3/2025, The department reviewed facility records such as “Resident Incident Details Report”, Staff Time Cards, Resident Roster, Employee Roster, Resident Records, etc. On 1/6/2025, The department interviewed 1 witness, 4 residents, and 4 staff. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 6, 2025 · control 11-AS-20241209161139
Dec 17, 2024Substantiated
Allegation investigated: Staff handled resident in a rough manner.
On 12/17/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced subsequent complaint visit at this facility. CCLD staff was greeted by Executive Director, Fabiola Marciano. The investigation consisted of the following: On 12/03/2024, The department interviewed 4 staff, 6 residents, and 4 witnesses, and gathered facility records. On 12/16/2024, The department reviewed facility records and interviews conducted. On 12/17/2024, The department delivered findings. Substantiatedthe state’s words, verbatim · CDSS document, Dec 17, 2024 · control 11-AS-20241125165223
Dec 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 16, 2024Substantiated
Allegation investigated: Staff did not adequately assist resident with incontinence care needs in a timely manner.
On 12/16/24, Licensing Program Analyst (LPA) Felisa Shirley conducted a subsequent unannounced visit to this facility. LPA was met by Robin Walker, Resident Care Coordinator, and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 11/6/24 LPA Felisa Shirley requested, received and reviewed copies of the following records: Staff Roster and Resident Rosters. LPA Shirley requested the following records for R-1, incontinence log, Resident Incident Details Report, (pull cord log), Medication Administration Log (MAR) and Special Incident Reports (SIR’s), emergency information, physician’s report, Preplacement Appraisal Information, After visits forms, Appraisal Needs and Services and internal communications. LPA also interviewed staff 1 thru staff 7 and resident 1 thru resident 7. The investigation revealed the following: Substantiatedthe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 11-AS-20241031113210
Dec 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 18, 2024Substantiated
Allegation investigated: Staff did not administer medication to residents as prescribed.
On 11/18/2024 at 9:17am, Licensing Program Analyst (LPA) Zina Brown and Licensing Program Manager (LPM) Janae Hammond initiated a unannounced complaint investigation for the allegation listed above. During today’s visit, LPA and LPM met with Fabiola Mariano Administrator. The investigation consisted of the following: On 11/18/2024, LPA and LPM interviewed Administrator (A1), Staff # 1-3 (S1 – S3) and Residents #1-6 (R1 – R6) and 8 medication administration record review. LPA also obtained copies of staff roster (dated on 10/29/2024), resident roster (on 11/18/2024), and 8 medication administration records (for the month of November) and staff training in medication administration (dated 08/06/2024). Report continues on LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 11-AS-20241112103247
Nov 6, 2024Unsubstantiated
Allegation investigated: Staff neglect resulted in resident falling.
On 11/6/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced subsequent visit to this facility. LPA was met by Robin Walker, Resident Care Coordinator, and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 11/6/24 LPA Felisa Shirley requested and received copies of the following records: Staff Roster, Resident Rosters, incontinence logs, emergency push logs, MAR and SIR’s. LPA Felisa Shirley reviewed resident’s logs and received copies of identification and emergency information, physician’s report, Preplacement Appraisal Information, After visits forms, Appraisal Needs and Services and internal communications. The investigation revealed the following: Con'd on 809-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 6, 2024 · control 11-AS-20241031113210
Oct 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2024Substantiated
Allegation investigated: Staff did not give resident medication Staff are not documenting medications properly
On 10/02/24, Licensing Program Analyst (LPA) Troy Watson and Licensing Program Manager (LPM) Stephanie Cifuentes, conducted an unannounced complaint visit at this facility and were greeted by the Executive Director Fabiola Mariano and Wellness Director Robin Walker. LPA explained the purpose of the visit is to gather information regarding the above allegations. And was allowed entrance into the facility. The investigation consisted of the following: On 10/02/2024 LPA interviewed staff #1-#6 (S1-S6) and interviewed residents #1-#5 (R1-R5). LPA Watson requested, received, and reviewed Physician's Reports, Medication Administration Records (MARs) and Admission Agreements for R1-R5. Continued on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 11-AS-20240925105558
Aug 14, 2024Unsubstantiated
Allegation investigated: Staff do not treat residents with respect Staff handel residents roughly
On 08/14/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced 10-day complaint visit to the facility listed above. LPA met with Administrator, Fabiola Marciano, and the purpose of today’s visit was explained. During today’s visit LPA toured the facility, interviewed Staff S1-S12, interviewed Residents R1-R10, and received documents pertinent to the investigation. The following documents were received and reviewed, Staff Roster, Resident Roster, staffs signed Mandated Reporting, staff training logs regarding resident care, Staff Expectations and Handbook, resident Physician’s Report, and resident Needs and Service Plans. The investigation revealed the following: Continued On LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 14, 2024 · control 11-AS-20240808145624
May 1, 2024Substantiated
Allegation investigated: Staff did not seek timely medical care for resident.
This report supersedes the report dated 04/17/2024, the purpose of this amendment is to provide clarification regarding staff interviews and to provide correct investigation findings for allegation "Staff did not seek timely medical care for resident." from Unsubstantiated to Substantiated. On 04/17/2024 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Regency Palms Long Beach and was greeted by Director Fabiola Marciano (S3). LPA Jose Calderon spoke to S3 prior to entering the facility to conduct a risk assessment. LPA Jose Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: LPA Jose Calderon interviewed Administrator (A1), resident (R1-R10), staff (S1-S3), witness (W1). This interview was conducted on 04/02/2024, 04/03/2024 and 04/17/2024. LPA Calderon obtained and reviewed copies of the following: Physician report (date 01/09/20the state’s words, verbatim · CDSS document, May 1, 2024 · control 11-AS-20240325160311
Mar 11, 2024Unsubstantiated
Allegation investigated: Facility staff failed to safe guard resident's belonging.
On 03/11/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to the facility listed above to deliver finding for the allegation listed above. LPA met with Executive Director, Kenia Padilla-Sanchez, and explained the purpose of today’s visit. On a previous visit conducted on 09/06/23, LPA Iniguez conducted the initial 10-day visit. During that visit LPA conducted a facility tour, and received copies of the Resident’s (R1) Admission Agreement, Resident Personal Property and Valuables (LIC621), Theft and Loss Policy, and Resident Handbook. LPA Gibbs conducted staff( S1-S4) and Residents (R2-R6). The investigation revealed the following Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 11, 2024 · control 11-AS-20230828133526
Mar 11, 2024Unsubstantiated
Allegation investigated: Facility failed to follow resident's advance health care directive Faciliy staff is falsifying records
On 03/11/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to the facility listed above to deliver finding for the allegation listed above. LPA met with Executive Director, Kenia Padilla-Sanchez, and explained the purpose of today’s visit. On a previous visit conducted on 08/24/23, LPA toured the facility, interviewed Staff (S1-S4), interviewed Residents (R2-R6) received, and reviewed Resident R1’s medical records, incident reports, nurse notes, staff notes, doctor visit reports, doctor’s orders, hospital discharge papers, DNR, Advanced Health Care Directive, and all legal documents. The investigation revealed the following: Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 11, 2024 · control 11-AS-20230815161749
Mar 11, 2024Unsubstantiated
Allegation investigated: Facility failed to obtain resident’s representative admission agreement signature at the time of and as a condition of admission.
On 03/11/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to the facility listed above to deliver findings for the allegation listed above. LPA met with Executive Director, Kenia Padilla-Sanchez, and explained the purpose of today’s visit. During a previous visit conducted on 08/09/23, LPA toured the facility, interviewed Staff (S1-S4), interviewed residents (R2-R6) received, and reviewed the following documents Resident’s Admission Packet, Resident Power of Attorney paperwork, Physicians Report, Resident Service Plan, ID/Emergency Information Sheet, and Preplacement Appraisal information. The investigation revealed the following: Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 11, 2024 · control 11-AS-20230802134530
Mar 2, 2024Substantiated
Allegation investigated: Neglect/lack of care and supervision resulted in the resident falling multiple times and sustaining an injury while in care. Staff did not seek timely medical treatment for resident.
Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced visit to the facility and was greeted by Wellness Director (S4: Fabiola Mariano). LPA conducted a risk assessment prior to entering the facility. S4 informed LPA that the facility has no COVID cases nor do the residents or staff have symptoms. The purpose for today’s visit is to conduct a subsequent visit and deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: An initial 10-Day visit was conducted by LPA Susan Campos on 07/07/21 who met with Administrator Mariano. During the visit, LPA requested copies of files for R1-R5 Physician’s Reports (dated 07/09/21), Admission Agreement (dated 06/25/20), Emergency and Identification Information (dated 06/25/20), Appraisal/Needs & Services Plan (dated 07/12/21), Fall-Risk Plan (dated 06/25/20), Resident (Evaluation Report continues LIC 9099-C) Substantiatedthe state’s words, verbatim · CDSS document, Mar 2, 2024 · control 11-AS-20210706084504
Jan 18, 2024Substantiated
Allegation investigated: Facility personnel are not sufficient in numbers at all times to prevent residents from falling. Facility personnel are not sufficient in numbers at all times to answer resident call buttons in a timely manner. Facility personnel are not sufficient in numbers at all times to meet resident needs for incontinence care. Facility personnel are not sufficient in numbers at all times to meet resident needs for showering.
THIS REPORT SUPERSEDES THE REPORT DATED 02/13/2023 FOR CLARIFY THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS HAVE CHANGED: SUBSTANTIATED On 02/13/2023 around 09:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation for Regency Palms Long Beach facility to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Kenia Padilla (A1). Investigation consisted of: LPA Calderon interviewed Administrator Kenia Padilla A1, S1-S8 and R1-R6. These interviews were conducted on 02/13/2023 and 07/27/2023. On 02/13/2023 and 07/27/2023 LPA Calderon obtained and reviewed in service training: Call log notes (dated March, April, May 2023), incontinence care training (dated 05/27/2023), Toileting log training (dated 1/18/23, 5/27/23), Staff Rounds endorsement training (dated 5/11/23, 5/23/23), Caregiver dthe state’s words, verbatim · CDSS document, Jan 18, 2024 · control 11-AS-20230206134252
Jan 4, 2024Unsubstantiated
Allegation investigated: Staff neglect properly cleaning resident when providing incontient care. Staff are not following medical orders
THIS REPORT SUPERSEDES THE REPORT DATED 08/31/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: UNSUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Regency Palms Long Beach Facility on 08/31/2023 and was greeted by Administrator Kenia Padilla (A1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: LPA Calderon interviewed Administrator (A1), staff (S1-S4), residents (R1-R5), witness (W1-W2). On 08/31/2023 LPA Calderon requested and reviewed copies of the following: Physician Report (dated 02/01/2023), Needs and Services Plan (date 05/10/2023), In service colostomy training (date 04/16/2023), In service showering training (date 02/09/2023), Excel home care provider communication (date 02/01/2023 to 08/28/2023), Serthe state’s words, verbatim · CDSS document, Jan 4, 2024 · control 11-AS-20230828084200
Oct 27, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2023Unsubstantiated
Allegation investigated: Staff did not provide meals to a resident in care.
On 09/25/23 Licensing Program Analyst (LPA) Mario Leon conducted an unanounced visit to the above facility to investigate the above allegation. LPA was met by Kenia Padilla, Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 09/25/23 LPA Leon toured the facility with S1, interviewed five (5) residents (R1-R5) and three (3) staff (S1-S3) and interviewed one (1) witness. LPA Leon requested and reviewed facility documents. The Investigation revealed the following: Regarding the allegation: Staff did not provide meals to a resident in care. It has been alleged that the facility is out of food. On 09/25/23 LPA observed the industrial kitchen, which contained ample food supply in the pantry, walk-in refrigerator and walk-in freezer. Report continues, see LIC9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 25, 2023 · control 11-AS-20230920124459
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Is Regency Palms Long Beach licensed?
Yes — Regency Palms Long Beach is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #198602567, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 91 residents. State records list 75 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 15, 2026, appears in the inspection record on this page.
Can Regency Palms Long Beach care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Regency Palms Long Beach with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 91 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. DELAYED EGRESS ON FLOORS B, 2-8 & ROOF. HOSPICE WAIVER FOR 15.
How much does Regency Palms Long Beach cost?
California's public licensing record does not include Regency Palms Long Beach's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Regency Palms Long Beach accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Regency Palms Long Beach through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
74 of 91 beds occupied (81%) when the state visited on May 21, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Regency Palms Long Beach?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 109 state visits and 75 dated documents since 2021 for Regency Palms Long Beach; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 21, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 109 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(562) 432-9260Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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