Glen Park At Long Beach is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #198602134, licensed for 208 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 103 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 8, 2026 — published below in full, verbatim and unscored.

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Glen Park At Long Beach

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Residential care home for the elderly (RCFE) · Large community, 208 residents · Long Beach, CA · Los Angeles County
LicensedWheelchairBedriddenMemory care not on fileHospice not on file
No openings reportedBeds change hands in days ·
License #198602134, held since 2015 · read from the California state record on August 2, 2026 ·See on State Site →
1046 E 4th St · Long Beach, Los Angeles County
Phone
(562) 432-7468
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 174 residents
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careApproved for 30 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
FACILITY IS LICENSED TO SERVE FOUR (4) AMBULATORY, 174 NON-AMBULATORY, AND 30 BEDRIDDEN RESIDENTS AGE 60 AND ABOVE. FACILITY APPROVED TO ACCEPT OR RETAIN 30 RESIDENTS ON HOSPICE.MAY ACCEPT OR RETAIN RESIDENTS WHO HAVE DEMENTIA.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 144 times and filed 103 documents. The most recent is a facility evaluation report, dated July 8, 2026.

Most recent state visit
July 8, 2026
Occupancy at the January 11, 2024 visit
97 of 208 beds

The state's published file for this home includes 25 documents with transcribed findings, dated June 30, 2021 to January 11, 2024. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (24). 25 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 88 of 103 documentsFull record on the state’s site →
202621 state visits · 26 documents
Jul 8, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 15, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 9, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 3, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 2, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 29, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 29, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 20, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 13, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 13, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 24, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 3, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 9, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 4, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 25, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 25, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 5, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 22, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 15, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 7, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 7, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202523 state visits · 31 documents
Dec 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 4, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 21, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 18, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 27, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 27, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 27, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 13, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202420 state visits · 23 documents
Dec 27, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 16, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 16, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 8, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 7, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 7, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 6, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 6, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 25, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 16, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 16, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 1, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 30, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 18, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 8, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 7, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 27, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 11, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not assist resident withing obtaining care. Staff do not answer resident's call button in a timely manner Staff speaks to resident in an inappropriate manner Staff did not allow resident to possess personal belonging Staff do not assist resident with showering

Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach on 01/11/2024 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Investigation consisted of the following: LPA Calderon interviewed Administrator Michael Mendoza A1, R1-R8, S1-S3. This interview was conducted on 01/10/2024. On 01/10/2024 LPA Calderon obtained and reviewed copies of the following: Physician Report (dated 10/10/2023), Shower logs (date 12/22/2023), Front desk logs (date 12/24/2023) for R1. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 11, 2024 · control 11-AS-20240102083125
20238 state visits · 8 documents
Dec 20, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not meet resident's dietary needs. Staff did not clean resident's room. staff yelled at resident. Staff made inappropriate comment toward resident.

On 12/20/2023, Licensing Program Analyst (LPA) Antonine Richard conducted a complaint visit to deliver findings regarding the above allegations. LPA Richard met with Administrator Michaell Mendoza and explained the reason for the visit. The investigation consisted of the following: On 12/20/2023, LPA Richard and Administrator Mendoza toured the facility inside and out. LPA Richard reviewed and requested, staff and resident's roster. Internal resident incident report, Individual Services Plan (ISP), Winter Menus 2023, Sanitation and Food Safety Checklist for Assisted Living, Daily Housekeeping Schedule, R1 hand writing note, Physician's Report for Residential Care For the Elderly (RCFE). LPA interviewed tens (R2-R10) residents, and seven staff (S1-S7). LPA Richard toured the kitchen and spoke to S2 about resident's dietary needs. This report is cotinued, please see LIC9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 20, 2023 · control 11-AS-20231218161430
Dec 18, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff handled resident in a rough manner. Staff does not respond to resident’s call for assistance. Staff does not serve nutritious meals. Staff served resident expired milk

Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Glen Park at Long Beach on 12/18/2023 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. During this investigation, LPA Calderon interviewed A1, S1-S3, R1-R9. These interviews were conducted on 12/18/2023. On 12/18/2023 LPA Calderon obtained and reviewed copies of the following: PACE level of care determination (date 09/01/2023), Incident report (date 12/08/2023), Meal Plan (date 12/1/2023 to 12/31/2023). On 12/18/2023 LPA Calderon toured the kitchen. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 18, 2023 · control 11-AS-20231211112444
Oct 25, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are allowing residents with prohibited health conditions to reside in the facility. Staff are not preventing residents from sustaining skin tears while in care. Staff are yelling at the residents. Staff are abusing the residents while in care. Staff denied residents the right to get a Covid-19 Vaccine. Staff are stealing money and personal belongings from residents. Staff are stealing residents medications. Staff are denying residents food. Staff are not treating residents with dignity.

Licensing Program Analyst (LPA)/Retired Annuitant (RA) Elizabeth Ceniceros made an unannounced visit to the facility and was greeted by Staff #1 (S1: Tyshima Bonner, Office Manager); as Administrator (A1: Michael Mendoza) was unavailable. LPA/RA conducted a risk assessment prior to entering facility. S1 informed LPA/RA that the facility has no COVID cases nor do the residents nor staff have symptoms. The purpose for today’s visit is to conduct a subsequent visit to deliver the findings pertaining to the above-mentioned allegations. An initial 10-Day visit was conducted by LPA Martessa Brown on 03/23/23 who was met by the Administrator. During today’s visit, LPA/RA re-interviewed the Administrator (via landline), Staff #1 - Staff #5 (S1-S5) and Residents #1 - Resident #8 (R1-R8). LPA/RA toured the facility's physical plant for health and safety purposes of residents in care. LPA/RA reviewed the following documents: Admission Agreements, Physician’s Reports, Resident Appraisals, Medicatithe state’s words, verbatim · CDSS document, Oct 25, 2023 · control 11-AS-20230315135635
Oct 10, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is not following resident's dietary needs Staff is not providing housekeeping services to resident in care Staff do not treat resident with dignity and respect

THIS REPORT SUPERSEDES THE REPORT DATED 10/10/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: UNSUBSTANTIATED. Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach on 10/10/2023 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Investigation consisted of: LPA Calderon interviewed Administrator Michael Mendoza A1, R1-R8, S1-S2. This interview was conducted on 10/10/2023 and 02/07/2024. On 10/10/2023 LPA Calderon obtained and reviewed copies of the following: Admission Agreement (dated 10/25/2022), Physician Report (dated 07/27/2023), Incident report (dated 3/18/23, 8/16/23, 8/17/2023), Dietary Preferthe state’s words, verbatim · CDSS document, Oct 10, 2023 · control 11-AS-20231003150531
Oct 7, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 29, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Residents are being sexually abused while in care Residents are being physically abused while in care Staff mismanage residents’ medication Residents are being financially abused while in care Residents are being neglected while in care Residents’ rights are being violated Staff failed to provide adequate food service Residents are being confined to their rooms

On 09/29/23 Licensing program analyst (LPA) Lizeth Villegas and Licensing program manager (LPM) Janae Hammond conduced a subsequent complaint visit to render investigation findings. During todays visit LPA and LPM met with Executive Director Michael Mendoza and the purpose of todays visit was explained. The investigation consisted of the following: On 04/04/23 LPA Gibbs obtained copies of the following documents: Resident Roster, Staff Roster, Staff training in Medication Administration, Staff training in Personal Rights, Menu, Dietician/Nutritionist review of menu report, Assisted Living Waiver Resident list, any resident financial records for money entrusted to the facility and Staff Record (Files to be emailed). On 09/29/23 LPA and LPM conducted interviews with Staff #1-9, interviews with residents # 1-9, obtained copies of staff and resident rosters, P&I ledgers and receipts and conducted review of 9 medication administratoin records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 29, 2023 · control 11-AS-20230403154927
Sep 20, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff speak inappropriately to resident's in care

THIS REPORT SUPERSEDES THE REPORT DATED 09/20/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: UNSUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach on 09/20/2023 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. During this investigation, LPA Calderon interviewed Administrator (A1), Residents (R1-R8), Staff (S1-S3). This interview was conducted on 09/18/2023 and 09/20/2023. On 09/20/2023 LPA Calderon obtained and reviewed copies of the following: Incident report (09/09/2023) and (09/15/2023). Admission Agreement (10/25/2022), Housekeeping Zone Logs (date September 2023), Physician Repothe state’s words, verbatim · CDSS document, Sep 20, 2023 · control 11-AS-20230914152638
Sep 19, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained injuries due to staff handling resident in a rough manner

On 09/19/2023 Licensing Program Analyst (LPA) Mario Leon arrived at the above mentioned facility to conduct a subsequent complaint visit. LPA was met by Administrator, Michael Mendoza (S1) and explained the purpose of the visit. The investigation consisted of the following: On 05/03/2023 LPA toured the facility with Administrator Michael Mendoza (S1). LPA requested a resident roster, staff roster and copies of two resident's (R1-R2) service records which included: Physician’s Report, Appraisals and Medication Administration Records. LPA interviewed two (2) staff and one (1) resident. On 09/19/2023 LPA toured the facility with S1 and interviewed six (6) additional residents, interviewed four (4) additional staff and reviewed 3 staff files. The investigation revealed the following: Report continues, see LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 19, 2023 · control 11-AS-20230428122858
Beside homes the same size
Type A citations8typical 1
Type B citations26typical 1
Substantiated complaints27typical 2
Total complaints76typical 7
State visits on file144typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2015.
Year-by-year trend
YearVisitsDocumentsSubstantiated20262126020252331020242023020231414120225502021770
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →

Non-ambulatory approval — whole home or specific rooms, and is a spot open?
If end-of-life care were ever needed, could they stay here? What’s the plan?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (562) 432-7468

Is Glen Park At Long Beach licensed?

Yes — Glen Park At Long Beach is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #198602134, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 208 residents. State records list 103 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 8, 2026, appears in the inspection record on this page.

Can Glen Park At Long Beach care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Glen Park At Long Beach with clearances for wheelchair / non-ambulatory and bedridden; it does not list dementia / memory care and hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY IS LICENSED TO SERVE FOUR (4) AMBULATORY, 174 NON-AMBULATORY, AND 30 BEDRIDDEN RESIDENTS AGE 60 AND ABOVE. FACILITY APPROVED TO ACCEPT OR RETAIN 30 RESIDENTS ON HOSPICE.MAY ACCEPT OR RETAIN RESIDENTS WHO HAVE DEMENTIA.

How much does Glen Park At Long Beach cost?

California's public licensing record does not include Glen Park At Long Beach's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Glen Park At Long Beach accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Glen Park At Long Beach through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

97 of 208 beds occupied (47%) when the state visited on January 11, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Glen Park At Long Beach?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 144 state visits and 103 dated documents since 2021 for Glen Park At Long Beach; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 11, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

25 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not assist resident withing obtaining care. Staff do not answer resident's call button in a timely manner Staff speaks to resident in an inappropriate manner Staff did not allow resident to possess personal belonging Staff do not assist resident with showering
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach on 01/11/2024 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Investigation consisted of the following: LPA Calderon interviewed Administrator Michael Mendoza A1, R1-R8, S1-S3. This interview was conducted on 01/10/2024. On 01/10/2024 LPA Calderon obtained and reviewed copies of the following: Physician Report (dated 10/10/2023), Shower logs (date 12/22/2023), Front desk logs (date 12/24/2023) for R1. The investigation revealed the following: Unsubstantiated— CDSS inspection report, January 11, 2024 · control 11-AS-20240102083125

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not meet resident's dietary needs. Staff did not clean resident's room. staff yelled at resident. Staff made inappropriate comment toward resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/20/2023, Licensing Program Analyst (LPA) Antonine Richard conducted a complaint visit to deliver findings regarding the above allegations. LPA Richard met with Administrator Michaell Mendoza and explained the reason for the visit. The investigation consisted of the following: On 12/20/2023, LPA Richard and Administrator Mendoza toured the facility inside and out. LPA Richard reviewed and requested, staff and resident's roster. Internal resident incident report, Individual Services Plan (ISP), Winter Menus 2023, Sanitation and Food Safety Checklist for Assisted Living, Daily Housekeeping Schedule, R1 hand writing note, Physician's Report for Residential Care For the Elderly (RCFE). LPA interviewed tens (R2-R10) residents, and seven staff (S1-S7). LPA Richard toured the kitchen and spoke to S2 about resident's dietary needs. This report is cotinued, please see LIC9099C. Unsubstantiated— CDSS inspection report, December 20, 2023 · control 11-AS-20231218161430
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff handled resident in a rough manner. Staff does not respond to resident’s call for assistance. Staff does not serve nutritious meals. Staff served resident expired milk
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Glen Park at Long Beach on 12/18/2023 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. During this investigation, LPA Calderon interviewed A1, S1-S3, R1-R9. These interviews were conducted on 12/18/2023. On 12/18/2023 LPA Calderon obtained and reviewed copies of the following: PACE level of care determination (date 09/01/2023), Incident report (date 12/08/2023), Meal Plan (date 12/1/2023 to 12/31/2023). On 12/18/2023 LPA Calderon toured the kitchen. The investigation revealed the following: Unsubstantiated— CDSS inspection report, December 18, 2023 · control 11-AS-20231211112444
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are allowing residents with prohibited health conditions to reside in the facility. Staff are not preventing residents from sustaining skin tears while in care. Staff are yelling at the residents. Staff are abusing the residents while in care. Staff denied residents the right to get a Covid-19 Vaccine. Staff are stealing money and personal belongings from residents. Staff are stealing residents medications. Staff are denying residents food. Staff are not treating residents with dignity.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA)/Retired Annuitant (RA) Elizabeth Ceniceros made an unannounced visit to the facility and was greeted by Staff #1 (S1: Tyshima Bonner, Office Manager); as Administrator (A1: Michael Mendoza) was unavailable. LPA/RA conducted a risk assessment prior to entering facility. S1 informed LPA/RA that the facility has no COVID cases nor do the residents nor staff have symptoms. The purpose for today’s visit is to conduct a subsequent visit to deliver the findings pertaining to the above-mentioned allegations. An initial 10-Day visit was conducted by LPA Martessa Brown on 03/23/23 who was met by the Administrator. During today’s visit, LPA/RA re-interviewed the Administrator (via landline), Staff #1 - Staff #5 (S1-S5) and Residents #1 - Resident #8 (R1-R8). LPA/RA toured the facility's physical plant for health and safety purposes of residents in care. LPA/RA reviewed the following documents: Admission Agreements, Physician’s Reports, Resident Appraisals, Medicati— CDSS inspection report, October 25, 2023 · control 11-AS-20230315135635
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is not following resident's dietary needs Staff is not providing housekeeping services to resident in care Staff do not treat resident with dignity and respect
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
THIS REPORT SUPERSEDES THE REPORT DATED 10/10/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: UNSUBSTANTIATED. Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach on 10/10/2023 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Investigation consisted of: LPA Calderon interviewed Administrator Michael Mendoza A1, R1-R8, S1-S2. This interview was conducted on 10/10/2023 and 02/07/2024. On 10/10/2023 LPA Calderon obtained and reviewed copies of the following: Admission Agreement (dated 10/25/2022), Physician Report (dated 07/27/2023), Incident report (dated 3/18/23, 8/16/23, 8/17/2023), Dietary Prefer— CDSS inspection report, October 10, 2023 · control 11-AS-20231003150531
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResidents are being sexually abused while in care Residents are being physically abused while in care Staff mismanage residents’ medication Residents are being financially abused while in care Residents are being neglected while in care Residents’ rights are being violated Staff failed to provide adequate food service Residents are being confined to their rooms
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/29/23 Licensing program analyst (LPA) Lizeth Villegas and Licensing program manager (LPM) Janae Hammond conduced a subsequent complaint visit to render investigation findings. During todays visit LPA and LPM met with Executive Director Michael Mendoza and the purpose of todays visit was explained. The investigation consisted of the following: On 04/04/23 LPA Gibbs obtained copies of the following documents: Resident Roster, Staff Roster, Staff training in Medication Administration, Staff training in Personal Rights, Menu, Dietician/Nutritionist review of menu report, Assisted Living Waiver Resident list, any resident financial records for money entrusted to the facility and Staff Record (Files to be emailed). On 09/29/23 LPA and LPM conducted interviews with Staff #1-9, interviews with residents # 1-9, obtained copies of staff and resident rosters, P&I ledgers and receipts and conducted review of 9 medication administratoin records. Unsubstantiated— CDSS inspection report, September 29, 2023 · control 11-AS-20230403154927
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff speak inappropriately to resident's in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
THIS REPORT SUPERSEDES THE REPORT DATED 09/20/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: UNSUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach on 09/20/2023 and was greeted by Administrator Michael Mendoza (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. During this investigation, LPA Calderon interviewed Administrator (A1), Residents (R1-R8), Staff (S1-S3). This interview was conducted on 09/18/2023 and 09/20/2023. On 09/20/2023 LPA Calderon obtained and reviewed copies of the following: Incident report (09/09/2023) and (09/15/2023). Admission Agreement (10/25/2022), Housekeeping Zone Logs (date September 2023), Physician Repo— CDSS inspection report, September 20, 2023 · control 11-AS-20230914152638
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained injuries due to staff handling resident in a rough manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/19/2023 Licensing Program Analyst (LPA) Mario Leon arrived at the above mentioned facility to conduct a subsequent complaint visit. LPA was met by Administrator, Michael Mendoza (S1) and explained the purpose of the visit. The investigation consisted of the following: On 05/03/2023 LPA toured the facility with Administrator Michael Mendoza (S1). LPA requested a resident roster, staff roster and copies of two resident's (R1-R2) service records which included: Physician’s Report, Appraisals and Medication Administration Records. LPA interviewed two (2) staff and one (1) resident. On 09/19/2023 LPA toured the facility with S1 and interviewed six (6) additional residents, interviewed four (4) additional staff and reviewed 3 staff files. The investigation revealed the following: Report continues, see LIC9099C Unsubstantiated— CDSS inspection report, September 19, 2023 · control 11-AS-20230428122858
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility is infested with cockroaches Resident's dietary needs are not being met
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
THIS REPORT SUPERSEDES THE REPORT DATED 08/10/2023 FOR CLARIFYING THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS REMAIN THE SAME: SUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility Glen Park at Long Beach Facility on 08/10/2023 and was greeted by Assistant Administrator Tonantzin Martinez (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. During this investigation, LPA Calderon interviewed A1, R1-R8, S1-S4. This interview was conducted on 08/10/2023. On 08/10/2023 LPA Calderon requested copies of the following: Pest control reports for 3 months, home health reports for R1-R8, needs and service plan for C8, LVN information. On 02/07/2024 LPA Calderon obtained and reviewed House Call MD Physic— CDSS inspection report, August 10, 2023 · control 11-AS-20230802112635
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff failled to accept the resident back from the hospital.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 6/19/23 Licensing program analyst (LPA) Lizeth Villegas and licesnig program manager (LPM) Janae Hammond conducted an intial compaint visit regarging the above allegation and met with Administrator Michael Mendoza as the purose of todays visit was explained. The investigation consisted of the following: On 06/19/23 LPA/ LPM interviewed Adminstrator Michael Mendoza and interviewed wintness #1. LPA/LPM obtained copies of the resident and staff rosters and copies of residents file (facesheet, physicians report, medication list, physicians orders, discharged summary from hospital). The investigation revealed the following: On 06/19/23 LPA/LPM interviewed Administrator Micheal Mendoza regading the above allegation, Administrator stated that on 06/14/23 resident #1 sustained a fall resulting in resident obtaining a bump on back of the head. Administrator reported resident #1 was transported to the hospital following the fall, Administrator reported that on Unsubstantiated— CDSS inspection report, June 19, 2023 · control 11-AS-20230615131524
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff intimidated a resident who reported. Facility did not have qualified staff on duty.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/16/23 Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced 10-day visit at this facility to initiate an investigation regarding allegations listed above. LPA spoke with Melissa Flores Quality Assurance Director that there are no Covid-19 cases. LPA met with Michael Medoza Executive Director and Flores and explained the purpose of today's visit is to collect information regarding the allegations. The investigation consisted of the following: LPA toured the facility with Michael Mendoza and did not see any health and safety concerns. LPA interviewed the Executive Director and staff #2-#4 (S2-S4). Interviews with residents #1-#7 (R1-R7). A review of staff and resident roaster, resident medication logs and progress notes, staff training and other documents pertinent or associated with this complaint. (Evaluation Report continues LIC 9099-C) Unsubstantiated— CDSS inspection report, May 16, 2023 · control 11-AS-20230509075848
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff member is stealing resident's money.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/07/23 Licensing Program Analyst (LPA) Mario Leon conducted an initial 10-day visit regarding the allegation above. LPA was met by Executive Director, Michael Mendoza and Annika Robertson, Assistant Manager. The purpose of the visit was explained. Investigation Consisted of the following: Staff member is stealing resident's money. LPA toured the facility. The following documents were requested and obtained: Admissions agreement, Plan of operations, resident cash resources ledger, resident and staff roster. LPA conducted interviews with staff and residents. The investigation revealed the following: Allegation - Staff member is stealing resident's money. On 03/13/23 LPA Mario Leon interviewed Executive Director, Michael Mendoza about the allegation. LPA asked if there was any current issues with the relationship between staff and residents, in that it was alleged that a staff member is stealing resident's money. Continued on LIC9099-C Unsubstantiated— CDSS inspection report, March 13, 2023 · control 11-AS-20230307120033
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not treat residents with dignity or respect.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/01/23 Licensing Program Analyst (LPA) Perry Scott conducted an initial 10-day visit regarding the allegation above. LPA was met by Executive Director, Michael Mendoza. The purpose of the visit was explained. Investigation Consisted of the following: LPA toured the facility. The following documents were requested and obtained: resident and staff roster. LPA conducted interviews with staff and residents. The investigation revealed the following: Allegation- Staff do not treat residents with dignity or respect. On 03/01/23 LPA interviewed Executive Director, Michael Mendoza about the allegation. LPA asked if there was an issue with the staff and residents. In that it was alleged that the staff do not treat residents with dignity and respect. He stated, that as far as he knows there is not any issues with the staff treating the residents in a disrespectful manner. And there are no records of staff being disciplined prior to his being here. He has not witnessed nor heard of any staff— CDSS inspection report, March 1, 2023 · control 11-AS-20230227123409
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not inform responsible party of change in resident's condition Staff did not assist resident with obtaining medical care Staff did not safeguard resident's personal belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 1/31/2023 Licensing Program Analyst (LPA) Jeremiah Randle conducted an unannounced subsequent complaint investigation at the facility listed above. LPA arrived at facility and was greeted by Administrator Camille Crenshaw. LPA explained the purposed of the visit is to deliver findings on the allegations listed above. The investigation consisted of the following: LPA Randle toured facility grounds, LPA requested pertinent documents pertaining to the investigation. The following documents were gathered: Staff and Client Rosters, entire file for resident (R1) including MARS and any other pertinent documentation regarding R1 such as special incident reports. LPA reviewed facility files and interviewed staff (S1-S8), Resident (R1) was not interviewed R1 never returned to the facility from hospitalization, further R1’s medical condition would likely not yield comprehensible information. Unsubstantiated— CDSS inspection report, January 31, 2023 · control 11-AS-20220915094537

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedPersonal Rights - Failure to follow Mitigation Plan.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/21/22 at 9:15 am, Licensing Program Analyst (LPA) Perry Scott and Licensing Program Manager Janae Hammond conducted a complaint visit to the above facility. We were met by administrator, Camille Crenshaw, and the purpose of the visit was explained. The investigation consisted of the following: On 12/21/22 LPA and LPM interviewed administrator, Camille Crenshaw staff 1 (S1) and Staff 2-7 and residents 1-6. LPA and LPM obtained copies of resident/staff rosters, staff timecard, in service training logs for confidential information training, and COVID-19 training. LPA and LPM conducted a tour of the physical plant, which consisted of common areas, resident rooms, and storage areas. The investigation revealed the following: Allegation: Personal Rights - Failure to follow Mitigation Plan. It is alleged that the facility staff did not have access to personal protection equipment (PPE) during a COVID outbreak, and the facility allowed COVID positive staff to work during an outbreak. On 1— CDSS inspection report, December 21, 2022 · control 11-AS-20220109123431
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained a fall resulting in injuries.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/27/22 Licensing Program Analyst (LPA) Jade Jordan conducted a subsequent visit; continuing the investigation of allegation(s) above. LPA was met by Facility Director, and the purpose of visit was explained. Investigation Consisted of: Physical Tour, Interviews With Reporting Party, Administrator, Resident 1 (R1), Roommate of Resident1, Record Review of R1’s Facility Medical History, Medical Records, and Incident Reports. Regarding Allegation: Resident sustained a fall resulting in injuries. Investigation Revealed that on 04/05/22, R1 had an Unwitnessed Fall at the facility in their room. Facility Administrator was notified by R1, of the fall and was sent to Norwalk Community Hospital, same day. R1 sustained injury; of right arm abrasion, low back pain, hematoma on left face lateral to left eye. CT scan showed “Mildly displaced fracture of lumbar vertebra”. Reporting Party (RP) stated due to be a Mandated Reporter, they had to make a report based on severity of injury, and that th— CDSS inspection report, May 27, 2022 · control 11-AS-20220405101505
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident aquired scabies while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jey Cardenas conducted a subsequent complaint visit to the above facility to deliver findings into the above allegation. Upon arrival at the facility LPA meet with administrator Melissa Flores and explained the reason for today’s visit. The investigation consisted of the following: Initial visit was conducted on 10/06/21 LPA interviewed administrator, Melissa Flores, Staff#1-3 (S1-S3) and obtained Resident#1 (R1) Physician report, appraisal, and functioning capabilities. On 3/28/22 LPA conducted subsequent visit and interviewed seven (7) residents and one (1) staff. Regarding allegation: Resident acquired scabies while in care. On 10/06/2021 LPA Cardenas interviewed administrator Melissa Flores who indicates that R1 had not been confirmed to have scabies. R1 was on hospice and nurses were using scabies medication on R1 but there was never confirmation that resident indeed have scabies. Flores states that resident has not had scabies in the past. Unsubsta— CDSS inspection report, April 25, 2022 · control 11-AS-20210930152624
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are under the influence of an illegal substance while providing care and supervision Residents do not have planned activities while in care Residents have access to toxic items while in care Residents pull cords are not accessible while in care Facility has inadequate record keeping for medication Residents medications are being mishandled while in care Staff are stealing from residents while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/24/22 Licensing Program Analyst (LPA) Jade Jordan conducted an unannounced subsequent visit to continue investigation regarding allegation(s) above. LPA was met by Facility Administrator Susan Phan, and Quality Assurance Director Melissa Flores, the purpose of the visit was explained. Investigation consisted of : Resident Interviews, Staff Interviews,Physical tour, Observation Of Med room, Medical Administration Records, Resident Rooms. Copies of the following were requested: Company Substance Abuse Policy, Staff Roster, and Resident Roster. Regarding Allegation: “Staff are under the influence of an illegal substance while providing care and supervision” Interviews conducted with Quality Assurance Director revealed that the company has a substance abuse policy. The policy prohibits the sale, use, or possession of drugs or alcohol while in the workplace, or while on the company property, or business. If the company has a reasonable suspicion, based on physical, psychological or ot— CDSS inspection report, March 24, 2022 · control 11-AS-20200406150644

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 144 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
8
typical for this size: 1
Type B citations
26
typical for this size: 1
Substantiated complaints
27
typical for this size: 2
Total complaints
76
typical for this size: 7
State visits on file
144
typical for this size: 19
See the full inspection record on the state's site →
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