Villa Redondo Care Home is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #198204399, licensed for 80 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 30 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 28, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 32 times and filed 30 documents. The most recent is a complaint investigation report, dated May 28, 2026.
The state's published file for this home includes 22 documents with transcribed findings, dated September 13, 2021 to October 1, 2025. 22 of the 22 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (20). 22 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 22 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 1, 2025Unsubstantiated
Allegation investigated: Staff are not providing residents with medication management. Staff are not abiding by the terms and conditions of Admission Agreement.
On 10/1/25, at 9:30am, Licensing Program Analyst (LPA) Perry Scott conducted an initial complaint visit to the facility and was greeted by Jesus Chavez, Assistant Administrator. LPA explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegations mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint; and conducted interviews with staff (S1-S4) and residents (R1-R7). The department received the following facility documents: Resident Roster (Date: No Date), Staff Roster (Dated:10/01/2025), Physician Report (Dated: 2/17/2025, 02/19/2025, 03/12/2025,), ID/Emergency Information (Dated: 03/19/2021, 04/12/2024, 02/01/2021), Admissions Agreement (Dated: 03/25/2021), Resident Assessment (Dated: 08/08/25, 04/12/2024, 02/19/2025), Activity Calendar (September 2025, October 2025), and Medication Administratithe state’s words, verbatim · CDSS document, Oct 1, 2025 · control 11-AS-20250923101252
Aug 6, 2025Unsubstantiated
Allegation investigated: Staff do not respond to residents' calls for assistance in a timely manner. Staff do not ensure residents’ incontinence needs are being met. Staff do not ensure residents' showering needs are being met. Staff do not ensure facility remains free of bad odors. Staff are mismanaging residents' medication .
On 08/06/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the above-mentioned allegations. LPA met with Assistant Administrator, Jesus Chavez, and explained the purpose of the visit. LPA was granted access to the facility. The investigation consisted of the following: On 07/24/25, LPA reviewed resident files and requested and reviewed the following documents: staff roster, resident roster, call light logs for 06/01/25 through 07/24/25, shower skin monitoring forms for various residents, and residents shower schedule. LPA conducted interviews with staff #1-#6 (S1-S6), and residents #1-#3 (R1-R3). Additionally, LPA and Assistant Administrator, Jesus Chavez toured the facility, and inspected resident rooms, bathrooms, and common areas. On 07/25/25, LPA received Medication Administration Record (MAR) for the months of June and July 2025 R1-R3 and R8, conducted interviews with residents #4-#7 (R4-R7) and attempted to interview residthe state’s words, verbatim · CDSS document, Aug 6, 2025 · control 11-AS-20250718154112
May 28, 2025Unsubstantiated
Allegation investigated: Staff left residents in a soiled diaper for a long period of time. Staff did not ensure that residents are fed. Staff verbally abused a resident in care. Staff threw resident's personal belongings. Staff made false reports about a resident in care. Staff prevented the resident from having a visitor while in care.
This report serves to clarify investigation findings and is created to supersede the LIC 9099 and LIC 9099-C reports created on 3/21/25. Although this report supersedes the previous report, the complaint investigation findings remain the same. On 05/28/2025, LPA conducted a subsequent complaint visit LPA Richard met with Assistant Administrator Jesus Chavez and explained the purpose of the visit. On 03/21/2025, at 1:45 pm, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Maria Bravo and explained the purpose of the visit. The investigation consisted of the following: On 12/03/24, LPA Richard obtained a copy of the following documents: the facility roster, resident roster, Physician Report, Resident face sheet, Admission agreement, Long Beach Police Department Report Receipt, and interviewed residents and staff members. On 12/03/24, between 10:30 am andthe state’s words, verbatim · CDSS document, May 28, 2025 · control 11-AS-20241125214045
May 15, 2025Unsubstantiated
Allegation investigated: Facility is refusing to accept resident back from skilled nursing facility. Staff did not safeguard resident's personal belongings.
On 05/15/2025 at 8:30am, LPA initiated a conducted a subsequent complaint visit at this facility to deliver the complaint findings. During today’s visit, LPA met with Maria Bravo (Administrator) and explained the purpose of the visit. The investigation consisted of the following: On 05/08/2025, LPA interviewed the Administrator (A1), Staff #1 – Staff #4 (S1–S4), & Resident #2 (R2). On 05/15/2025, LPA interviewed Resident (R1), Resident #3 (R3) – Resident #7 (R7). On 05/08/2025, LPA reviewed the documents of the resident roster & staff roster (received on 05/08), all of the documents for R1 such as the Admission Agreement (dated 04/01/2025), LIC 601 Identification & Emergency Information (dated 04/01/2025), LIC 602 Physician Report for RCFE (dated 03/08/2025), LIC 603, LIC 613-C Personal Rights (dated 04/01/2024) LIC 621 Client Resident Personal Property (dated 04/01/2024), (13) LIC 624 Unusual Incident/Injury Report (October 2024 – March 2025), Order Summary Report (dated 05/08/2025),the state’s words, verbatim · CDSS document, May 15, 2025 · control 11-AS-20250506153328
Mar 20, 2025Unsubstantiated
Allegation investigated: Staff left residents in a soiled diaper for a long period of time. Staff did not ensure that residents are fed. Staff verbally abused a resident in care. Staff threw resident's personal belongings. Staff made false reports about resident in care. Staff prevented resident from having a visitor while in care.
On 03/21/2025, at 1:45 pm, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Maria Bravo and explained the purpose of the visit. The investigation consisted of the following: On 12/03/24, LPA Richard obtained a copy of the following documents: the facility roster, resident roster, Physician Report, Resident face sheet, Admission agreement, Long Beach Police Department Report Receipt, and interviewed residents and staff members. On 12/03/24, between 10:30 am, and 12:00 pm, LPA conducted interviews with residents #2-7(R2-R7), and between 12:00 pm – 2:00 pm LPA Richard conducted interviews with staff #1-6 (S1-S6). Report continues, see LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 20, 2025 · control 11-AS-20241125214045
Feb 21, 2025Unsubstantiated
Allegation investigated: Staff leave resident in wet diapers for extended period of time. Staff do not respond to resident's calls for assistance in timely manner.
On 2/21/25, the department conducted an unannounced complaint visit. The department met me with staff Yvonne Garcia and explained the purpose of this visit. The department and staff toured the facility. Later, the department was joined by the Administrator, Maria Bravo. The Investigation Considted of: The department Interviews the Administrator (A1), six Staff (S1-S6), and six Residents (R1-R6). The department obtained and reviewed the following documents: Resident’s roster, Personnel roster, (R1-R6) Identification, and Emergency Information, (R1-R6) Physicians Report or LIC 602A. Facility Changing schedules residents wearing diapers and Alarms by apartment. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 21, 2025 · control 11-AS-20250212150220
Dec 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 4, 2024Unsubstantiated
Allegation investigated: Staff did not prevent resident from causing harm to another resident. Staff did not report incident.
The investigation consisted of the following: On 09/27/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Staff Kyra Olguin and explained the purpose of the visit. The Administrator Maria Bravo joined us later. During today’s investigation, LPA Cloyd reviewed facility records, two resident records, observed lunch, and interviewed residents and staff members. On 10/04/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Staff Kyra Olguin and explained the purpose of the visit. During today’s investigation, LPA Cloyd interviewed residents, Assistant Administrator, and reviewed facility records. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 4, 2024 · control 11-AS-20240925143751
Oct 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2024Unsubstantiated
Allegation investigated: Resident sustained an unexplained fracture while in care. Resident is being physically abused while in care. Staff leave residents soiled for an extended period of time.
On 06/19/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Maria Bravo and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA Cloyd reviewed records and video recording, and interviewed eight (8) residents and six (6) staff members which included the Administrator, Wellness Coordinator, Lead MedTech, Caregiver/MedTech, and (2) Caregivers. On 06/03/2024 around 09:00AM Licensing Program Analyst (LPA) Jose Calderon initiated an investigation with Villa Redondo Care Home for the allegations listed above. Today’s complaint investigation was conducted face to face with Administrator Maria Bravo A1. During today’s visit, LPA Jose Calderon conducted face to face with Administrator Maria Bravo A1. LPA Calderon and Administrator A1 toured the facility including all common areas. Continue to LIC9099the state’s words, verbatim · CDSS document, Jun 19, 2024 · control 11-AS-20240531123105
Jun 12, 2024Unsubstantiated
Allegation investigated: Facility staff are not properly addressing altercations between residents.
Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to this facility to investigate the allegation mentioned above. LPA met with Leslie Estrada, Wellness Director, and explained the purpose of this visit. Administrator Maria Bravo joined LPA shortly after. The investigation consisted of: Interviews conducted with Administrator, Maria Bravo, Facility Staff #1-#2 (S1-S2), Residents #1-#6 (R1-R6). LPA reviewed four client files and requested copies of the following records: Staff Roster, Resident Roster, R1-R4 Physicians Report, R1-R4 Individualized Service Plan, House Rules (page 16-18) of the Admissions Agreement, 30-Day Eviction Notice for R2, Unusual Incident Reports dated: 04/12/24, 04/18/24, and a copy of a written notice from resident. Investigation revealed the following: Allegation: Facility staff are not properly addressing altercations between residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 11-AS-20240605132411
May 3, 2024Unsubstantiated
Allegation investigated: Staff are not ensuring that resident is administered their medication(s) as prescribed. Licensee is not ensuring that resident(s) have access to clean water while in care.
On 04/18/24, at 09:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by David Hernandez, Assistant Administrator. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegations mentioned above. The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1-S5) and residents (R1-R8) on 04/18/24. Resident Roster, Staff Roster, ID/Emergency Information, Physicians Report, Unusual Incident Report, & Needs and Service Plan for R1 and ID/Emergency Information for R2-R8 were obtained from the facility. The investigation revealed the following: Allegation #1- Staff are not ensuring that resident is administered their medication(s) as prescribed. Report continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 3, 2024 · control 11-AS-20240416103623
Mar 29, 2024Unsubstantiated
Allegation investigated: Staff did not inform resident's authorized representative of a change in resident's condition.
On 3/29/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Maria Bravo /Administrator and explained the purpose of this visit. Investigation Consisted of: Interview with Administrator(A#1), Facility Staff (S#1-S#3), Residents (R#1-R#5) and Reporting Party (RP). LPA Iniguez reviewed the following records: Staff Roster, Residents Roster, (R#1-R#5) Physicians Report for Residential Care Facilities for the Elderly or LIC 602, (R#1-R#5) Admissions Agreement, (R#1-R#5) Identification and Emergency Information LIC 625, (R#1-R#5) Appraisal/Needs Service Plan LIC 625, (R#1-R#5) Medication Administration Record (MARS) for the month of March 2024, (R#1)’s Dath Report dated:1/2/24, (R#1)’ Basic fact Sheet, copy of (R#1)’s Unusual Incident Report dated: 12/26/2023 and a physical tour of the facility. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 29, 2024 · control 11-AS-20240325115658
Feb 28, 2024Unsubstantiated
Allegation investigated: Staff do not treat resident with respect
On 02/28/2024 at around 9:58 AM Licensing Program Analyst (LPA) Socorro Leandro initiated a complaint investigation regarding the allegation listed above. LPA met with the Administrator Maria Bravo and the purpose of the visit was explained. The investigation consisted of the following: During today’s investigation LPA and the Administrator Assistant conducted a tour of the facility which included the library, activity room, and random resident bedrooms. LPA interviewed 5 out of 61 residents and 4 out of 32 staff members. LPA reviewed several documents: Personnel Report; Resident Roster; 6 Resident Personal Rights; 1 Resident’s Basic Fact Sheet; 1 Resident’s Physicians Report; Safety Training for Staff Topic: Personal Rights of Residents; 30 Staff Certificates of Completion – 20 Hours Annual CEU (Continuing Education Units) which includes one hour Resident Rights Training. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 28, 2024 · control 11-AS-20221121154843
Oct 26, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 28, 2023Unsubstantiated
Allegation investigated: Staff failed to meet resident's medical needs Staff failed to properly assess resident before accepting Staff failed to seek medical attention for resident in a timely manner Staff failed to administer resident's medication as prescribed Staff failed to provide appropriate transportation for resident Staff refused to assist resident while in care Staff failed to assist resident with showers
On 09/28/23 at 8:30 am Licensing program analyst (LPA) Lizeth Villegas and Licensing analyst manager (LPM) Janae Hammond conducted a subsequent complaint visit to render investigation finding. LPA met with Assistant Administrator David Hernandez as the purpose of today’s visit was explained. The investigation consisted of the following: On 09/28/2023 LPA obtained copies of Staff and resident roster, R1's face sheet, emergency I.D. form, Physician's order, shower refusal form (01/12/23), Preplacement appraisal, individualized service plan, Resident assessment form, unusual incident reports, receipt of controlled substances and Admission agreement. On 09/28/23 LPA and LPM interviewed Staff #1-6 (S1-S6), and Residents #2-8. On 09/26/23 LPA attempted to interview R1 but was unsuccessful. The investigation revealed the following: Allegation: Staff failed to meet resident's medical needs It is alleged that R1 had diarrhea for 3 weeks and it is not being adressed by facility staff, it is alsothe state’s words, verbatim · CDSS document, Sep 28, 2023 · control 11-AS-20221214153652
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Is Villa Redondo Care Home licensed?
Yes — Villa Redondo Care Home is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #198204399, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 80 residents. State records list 30 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 28, 2026, appears in the inspection record on this page.
Can Villa Redondo Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Villa Redondo Care Home with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE CLIENTS AGE 60 AND OVER, APPROVED FOR 73 NON-AMBULATORY AND 7 BEDRIDDEN CLIENTS IN ROOMS 201,203,204,206,210, 212, AND 213. HOSPICE WAIVER APPROVED FOR 7 CLIENTS.
How much does Villa Redondo Care Home cost?
California's public licensing record does not include Villa Redondo Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Villa Redondo Care Home accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Villa Redondo Care Home through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
52 of 80 beds occupied (65%) when the state visited on October 1, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Villa Redondo Care Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 32 state visits and 30 dated documents since 2021 for Villa Redondo Care Home; 22 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 1, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 32 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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