Southland Living

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff does not keep facility free from pests.

Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 11/04/2025 regarding the above allegation. During today’s visit LPA Ramirez was greeted by Administrator Victoria Tran and explained the purpose of the visit. During today’s visit, LPA Ramirez obtained a copy of the resident rosters dated 10/01/2025 and 10/31/2025, staff roster and interviewed two (2) staff. Interview with staff#1 (S1) revealed that resident#1(R1) does not reside at the facility and was never admitted into the facility. LPA Ramirez did not observe R1’s name in resident rosters. This agency has investigated the complaint alleging: Staff does not keep the facility free from pest. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint. LPA Ramirez conducted an exit interview with Administrator Tran and provided a copy of this rthe state’s words, verbatim · CDSS document, Nov 4, 2025 · control 28-AS-20251028093157

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Due to lack of supervision, resident fell sustaining an injury. Staff did not notify authorized representative of incident. Staff did not seek timely medical care for resident.

Licensing Program Analyst (LPA) Tena Herrera made an unannounced subsequent visit to deliver findings on the above allegations. LPA met with Assistant Administrator Zach Miller and explained the reason for the visit. - The investigation consisted of the following: During initial visit dated 7/23/24 LPA obtained copies of Resident Roster, Face Sheet, Hospitalization Census List (from Skilled Nursing Facility (SNF) – Southland Care Center - that is separate from Assisted Living) and interviewed both Administrator at Southland Living and Administrator at Southland Care Center (SNF). Based on interviews conducted and review of rosters and review of Resident #1’s (R1) admission record, it was determined that R1 resides at Southland Care Center not Southland Living. It was also determined that R1 has never resided at Southland Living. - Based on the information gathered during this visit, the allegations are deemed UNFOUNDED. A finding of UNFOUNDED means that the allegation is either false,the state’s words, verbatim · CDSS document, Aug 6, 2024 · control 28-AS-20240723101048

Allegation investigated: Resident was sexually assaulted while in care.

***This report serves as an amendment and supersedes the complaint investigation report dated 05/06/24. The purpose of the Amendment is to correct confidential. The findings remain as Unsubstantiated. *** On 6/18/2024 LPA Baptiste conducted an unannounced visit to deliver findings on an amended complaint. During today’s visit LPA Baptiste met with Wellness Director Michelle Adams and Assistant Administrator Zach Miller and explained the reason for the visit. On 5/6/2024 Licensing Program Analyst (LPA) Nicol Wesley conducted an unannounced subsequent visit to deliver findings for a complaint investigation for the allegation listed above. LPA met with Assistant Administrator Zach Miller and later met with Administrator Victoria Tran to discuss the purpose for today’s visit. (Report Cointued on 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, May 6, 2024 · control 28-AS-20231128110105

Allegation investigated: Staff leave resident in bed for prolonged periods of time.

Licensing Program Analyst (LPA) V. Maldonado made an unannounced susequent visit to the facility for the purpose of continuing the investigation regarding the above-mentioned allegeation. LPA Maldonado met with Wellness Director, Michelle Adams, and explained the purpose for the visit. Administrator, Victoria Tran, arrived shortly after to assist with the visit. On 4/11/23, LPA Ashley Calderon conducted an initial visit and met with Wellness Director, Michelle Adams, and Administrator, Victoria Tran. The visit consisted of the following: LPA Calderon obtained a copy of the resident/staff roster, Resident #1 (R1) Admission's Agreement, Physician's Report, Appraisal Needs/Service-Care Plan- 603A/Level of Care Plan, Progress Notes, Hospice Care Plan, and Special Incident Reports. Rooms 4,11,21,23,32,47, and dining/activity room were toured with Administrator and interviews were conducted with Administrator Victoria Tran, Staff #1-#4 (S1-S4) and Residents #1-#5 (R1-R5). Telephone interviewthe state’s words, verbatim · CDSS document, Feb 1, 2024 · control 28-AS-20230403135945

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility had a fire. Facility telephones are not working. Facility lights are not operating properly.

Licensing Program Analyst (LPA) Ashley Calderon conducted an unannounced subsequent visit and upon arrival met with Housekeeper Guadalupe Sanchez and shortly after with Med-Tech/ Caregiver Abigial Reyes. Reyes paged Assistant Administrator Zachary Miller to assist with the visit. LPA met Assistant Administrator at 10:00am, LPA discussed the purpose of today's visit. At 11:15am Administrator Victoria Tran arrived to assist with the visit. On 5/23/22, LPA Wesley interviewed Administrator and Forman from Southern California Edison and conducted a tour of the facility alongside with Administrator. Today's investigation conducted on 12/21/23 consisted of the following: LPA Calderon collected a staff and resident roster for 2022 and Special Incident Report (SIR) dated 5/6/22. LPA alongside with Staff #1 and Assistant Administrator observed the area of the city explosion, observed Emergency Disaster Plane in Place, observed emergency disaster kit in medication room including flight light(s).the state’s words, verbatim · CDSS document, Dec 21, 2023 · control 28-AS-20220506112905

Allegation investigated: Staff are permitting resident to smoke in their room.

Licensing Program Analyst(LPA) Nicol Wesley conducted an unannounced 10 day complaint investigation visit for the allegation listed above. LPA met with Administrator Victoria Tran to discuss the purpose for todays visit. LPA toured the physical plant, interviewed the administrator, staff #1-#2, resident #1-#5, and requested a copy of staff roster, and resident roster. Regarding allegation: Staff are permitting resident to smoke in their room. LPA Wesley interviewed Administrator Victoria Tran who stated that resident #1 doesn't smoke in their room, LPA interviewed the Wellness directors who said that resident #1 doesn't smoke in their room because her staff would tell her when they do their rounds. Wellness director also indicated that resident #2 brags and tells staff that she calls licensing all the time. LPA interviewed resident #1 and they said they do not smoke in their room. (Continued on LIC 9099C) continued on LIC 9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 3, 2023 · control 28-AS-20231027123826

Allegation investigated: Staff are making inapprorpiate comments towards resident. Staff yelled at resident. Staff are not providing resident with comfortable accomodations. Staff are not applying resident's medication. Staff are not meeting resident's walking needs. Staff are not providing adequate food service to resident.

Licensing Program Analyst(LPA) Nicol Wesley conducted an unannounced 10 day complaint investigation visit for the allegation(s) listed above. LPA met with Administrator Victoria Tran to discuss the purpose for todays visit. LPA toured the physical plant, interviewed the administrator, staff #1-#2, interview Administrator, and requested a copy of staff roster, resident roster. Regarding allegation:Staff are making inapprorpiate comments towards resident, Staff yelled at resident, Staff are not providing resident with comfortable accomodations, Staff are not applying resident's medication, Staff are not meeting resident's walking needs, Staff are not providing adequate food service to resident. During the interview with Administrator she advised that none of her staff are required to walk the residents. LPA then looked at the resident roster and staff roster and did not see any of the names on the list that was continued on LIC 9099C. Unfoundedthe state’s words, verbatim · CDSS document, Oct 20, 2023 · control 28-AS-20231013090742

Allegation investigated: Staff made resident feel uncomfortable. Staff is stealing resident personal belongings.

Licensing Program Analyst(LPA) Nicol Wesley conducted an unannounced 10 day complaint investigation visit for the allegation(s) listed above. LPA met with Administrator Victoria Tran to discuss the purpose for todays visit. LPA toured the physical plant, interviewed residents #2-#6 and staff #1-#2, interview Administrator, and requested a copy of staff roster, resident roster, and copy of the check form for body check conducted on 08/14/23. LPA attempted to interview resident #1 via phone and in person but was not successfull. Regarding allegation: Staff made resident feel uncomfortable. LPA Wesley interview #2 out of #6 residents who stated they wasn't uncomfortable with the body checks that were conducted, Interviewed staff #1 who stated resident #1 approached her and staff #2 in their office and told them I heard you were looking for me to do a body check, and the resident took all of her clothes off and bent over. She said I dont want to catch (Continued on LIC 9099C) Unsubstantiatthe state’s words, verbatim · CDSS document, Sep 28, 2023 · control 28-AS-20230920143231

Allegation investigated: Staff do not administer resident's medication as prescribed Staff do not ensure a comfortable living environment for resident Staff violated residents personal rights

Licensing Program Analyst (LPA) Jose Villalobos conducted an unannounced complaint investigation visit for the allegation(s) listed above. LPA met with assistant administrator Zachary Miller and the purpose of the visit was discussed. Administrator Victoria Tran arrived shortly after. On todays visit, LPA toured the physical plant, interviewed staff #1-#5 (S1-S5) and Residents #1-6 (R1-R6). LPA collected documents from R1's file such as: Facesheet, physicians report, needs and services plan, medication list and medication log for the month of august. LPA collected a copy of the staff and residents roster as well as a copy of the list of body checks conducted on 8/14/23 for the residents of the facility. The investigation revealed the following: In regards to the allegation "Staff do not administer resident's medication as prescribed" it was alleged that staff provided R1 an extra dosage of apriprazole (Abilify) causing R1 to be overmedicated this month. (5) of (5) Staff interviewed denthe state’s words, verbatim · CDSS document, Aug 28, 2023 · control 28-AS-20230825095443