Belmont Village Rancho Palos Verdes is a residential care home for the elderly (RCFE) in Rancho Palos Verdes, Los Angeles County, California — state license #198601646, licensed for 150 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 25 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 6, 2026 — published below in full, verbatim and unscored.

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Belmont Village Rancho Palos Verdes

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Residential care home for the elderly (RCFE) · Large community, 150 residents · Rancho Palos Verdes, CA · Los Angeles County
LicensedHospiceBedriddenWheelchair not on fileMemory care not on file
No openings reportedBeds change hands in days ·
License #198601646, held since 2013 · read from the California state record on August 2, 2026 ·See on State Site →
5701 Crestridge Rd · Rancho Palos Verdes, Los Angeles County
Phone
(310) 377-9977
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careNot on file — ask the home
Hospice careVerified in record
Bedridden careApproved for 30 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSED TO SERVE ELDERLY RESIDENTS AGE 60 AND ABOVE. 120 NON-ABMULATORY OF WHICH 30 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 30. APPROVED FOR DELAYED EGRESS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 28 times and filed 25 documents. The most recent is a complaint investigation report, dated May 6, 2026.

Most recent state visit
May 6, 2026
Occupancy at the August 22, 2025 visit
134 of 150 beds

The state's published file for this home includes 21 documents with transcribed findings, dated August 18, 2021 to October 27, 2025. 21 of the 21 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (19). 21 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 21 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 15 of 25 documentsFull record on the state’s site →
20261 state visit · 1 document
May 6, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20258 state visits · 9 documents
Nov 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 27, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not abide to the admission agreement.

On 10/27/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to deliver amended report for the allegation mentioned above. LPA met with Ralph Balvin, Administrator, and the purpose of the visit was explained. LPA was granted entrance to the facility. **This report supersedes the report created and delivered on 08/22/25. This report is to clarify findings. On 08/22/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to further investigate the above-mentioned allegation and deliver findings. LPA met with Nina Khatchatrian, Director of Resident Care, and the purpose of the visit was explained. LPA was granted access to the facility. Ralph Balbin, Administrator, later joined LPA Gonzalez for the visit. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 27, 2025 · control 11-AS-20250606113252
Oct 9, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 28, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff charged resident for services not rendered

*This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on the report created 5/12/25. On 5/12/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Statement of Account, Supplemental Support Services, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 28, 2025 · control 11-AS-20250414155636
Aug 28, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide resident with laundry service Staff did not provide resident with housekeeping service Staff did not assist resident with showering Staff did not ensure facility was maintained sanitary

*This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on the report created 4/24/25. On 4/24/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 28, 2025 · control 11-AS-20250414155636
Aug 22, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not abide to the admission agreement.

On 08/22/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to further investigate the above-mentioned allegation and deliver findings. LPA met with Nina Khatchatrian, Director of Resident Care, and the purpose of the visit was explained. LPA was granted access to the facility. Ralph Balvin, Administrator, later joined LPA Gonzalez for the visit. The investigation consisted of the following: On 06/11/25, LPA Gonzalez requested and reviewed the following documents: staff roster, resident roster, Face Sheet, Physician's Report, Residence and Services Agreement, Amendment to Residence and Service Agreement for Change in Residence, Rent Increase notices dated: 01/10/20, 01/27/21, 01/15/22, 01/30/23, and 01/30/24, service rate notices dated: 08/07/21, 10/28/22, 10/30/23, and letters of conservatorship for resident #1 (R1). Additionally, LPA conducted interviews with staff #1-#2 (S1-S2) and attempted to interview witness #1 (W1). Unsubstantthe state’s words, verbatim · CDSS document, Aug 22, 2025 · control 11-AS-20250606113252
Jun 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff charged resident for services not rendered

On 5/12/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Statement of Account, Supplemental Support Services, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 12, 2025 · control 11-AS-20250414155636
Apr 24, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide resident with laundry service Staff did not provide resident with housekeeping service Staff did not assist resident with showering Staff did not ensure facility was maintained sanitary

On 4/24/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 24, 2025 · control 11-AS-20250414155636
20244 state visits · 4 documents
Dec 9, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Lack of supervision resulting in resident wandering away from the facility. Staff not administering resident’s medication as prescribed. Staff did not provide medical attention to resident. Staff confiscated resident’s belongs.

On 12/09/24 The Department of Social Services, Community Care Licensing Division (CCLD) staff conducted a subsequent, unannounced, complaint visit at the facility. CCLD was met by staff one, Ralph Balbin Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 12/09/24 CCLD staff interviewed four (4) residents out of one-hundred and thirty (130), and two (2) staff, out of one-hundred and fifty-four (154). CCLD requested additional facility documents, including the personnel report and training records of four (4) staff and communications between the two (2) parties in question. On 08/09/24 LPA requested facility documents, which include the medication admission record (MAR) of three (3) residents. LPA interviewed five (5) residents and four (4) staff. Report continues, see LIC-9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 9, 2024 · control 11-AS-20240807143729
Jun 7, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 17, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not meet resident's incontinence needs. Staff do not meet resident's dietary needs. Staff do not follow resident's physician's order. Staff did not provide resident with clean linen. Staff punished resident for behavior. Staff did not provide resident with housekeeping. Staff do not ensure that resident is hydrated.

On 04/17/24, at 09:30am, Licensing Program Analyst (LPA) Perry Scott conducted a subsequent unannounced visit to the facility and was greeted by Ralph Balbin, Executive Director. LPA explained the purpose of this visit is to gather additional information and deliver findings for the allegations mentioned above. The investigation consisted of the following: An initial complaint visit was completed by LPA Jeremiah Randle on 01/03/23. A subsequent visit was completed by LPA Perry Scott on 04/17/24. LPA investigated the allegations mentioned in this complaint; and conducted interviews with staff (S1-S5) and residents (R1-R10). Resident/Staff Roster, Admission Agreement, Needs and Service Plan, ID/Emergency information, Physicians Report, Doctor’s notes, Preplacement Appraisal information, Daily Assessment & Turning and Repositioning logs were obtained from the facility. The investigation revealed the following: Allegation #1- Staff do not meet resident's incontinence needs. Report continuethe state’s words, verbatim · CDSS document, Apr 17, 2024 · control 11-AS-20221229141832
Jan 5, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff are not taking measures to prevent the spread of contagious diseases.

On 1/5/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Ralph Balbin /Executive Director. LPA explained the purpose of this visit. Investigation Consisted of the Following: Administrator’s Interview (A#1), Resident interviews (R#1-R#11), Staff interviews (S#1-S#11), a complete tour of the facility. LPA obtained and reviewed the following documents: Resident’s Roster, Personnel Roster, Copy of the LIC 9282-Residential Infection Control Plan, Copy of LIC 610E-Emergency and Disaster Plan for Residential Care Facilities for the Elderly, Copy of COVID-19 Overview and Infection Prevention and Control Priorities in non-U. S Healthcare Settings, Copies of Staff In-Services from January-November 2023 and sign in sheets. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 5, 2024 · control 11-AS-20231229084545
20231 state visit · 1 document
Oct 14, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations1typical 1
Substantiated complaints1typical 2
Total complaints17typical 7
State visits on file28typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2013.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026110202589020244402023220202261122021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Ask how the 2022 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
How are care plans reviewed when a resident’s needs change?

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (310) 377-9977

Is Belmont Village Rancho Palos Verdes licensed?

Yes — Belmont Village Rancho Palos Verdes is a licensed residential care home for the elderly (RCFE) in Rancho Palos Verdes (Los Angeles County): California license #198601646, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 150 residents. State records list 25 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 6, 2026, appears in the inspection record on this page.

Can Belmont Village Rancho Palos Verdes care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Belmont Village Rancho Palos Verdes with clearances for hospice care and bedridden; it does not list wheelchair / non-ambulatory and dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE ELDERLY RESIDENTS AGE 60 AND ABOVE. 120 NON-ABMULATORY OF WHICH 30 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 30. APPROVED FOR DELAYED EGRESS.

How much does Belmont Village Rancho Palos Verdes cost?

California's public licensing record does not include Belmont Village Rancho Palos Verdes's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Belmont Village Rancho Palos Verdes accept Medi-Cal or the Assisted Living Waiver?

Belmont Village Rancho Palos Verdes is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

134 of 150 beds occupied (89%) when the state visited on August 22, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Belmont Village Rancho Palos Verdes?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 28 state visits and 25 dated documents since 2021 for Belmont Village Rancho Palos Verdes; 21 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 27, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

21 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not abide to the admission agreement.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/27/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to deliver amended report for the allegation mentioned above. LPA met with Ralph Balvin, Administrator, and the purpose of the visit was explained. LPA was granted entrance to the facility. **This report supersedes the report created and delivered on 08/22/25. This report is to clarify findings. On 08/22/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to further investigate the above-mentioned allegation and deliver findings. LPA met with Nina Khatchatrian, Director of Resident Care, and the purpose of the visit was explained. LPA was granted access to the facility. Ralph Balbin, Administrator, later joined LPA Gonzalez for the visit. Continued on LIC9099-C UnsubstantiatedCDSS inspection report, October 27, 2025 · control 11-AS-20250606113252
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff charged resident for services not rendered
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
*This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on the report created 5/12/25. On 5/12/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Statement of Account, Supplemental Support Services, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C UnsubstantiatedCDSS inspection report, August 28, 2025 · control 11-AS-20250414155636
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide resident with laundry service Staff did not provide resident with housekeeping service Staff did not assist resident with showering Staff did not ensure facility was maintained sanitary
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
*This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on the report created 4/24/25. On 4/24/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C UnsubstantiatedCDSS inspection report, August 28, 2025 · control 11-AS-20250414155636
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not abide to the admission agreement.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/22/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to further investigate the above-mentioned allegation and deliver findings. LPA met with Nina Khatchatrian, Director of Resident Care, and the purpose of the visit was explained. LPA was granted access to the facility. Ralph Balvin, Administrator, later joined LPA Gonzalez for the visit. The investigation consisted of the following: On 06/11/25, LPA Gonzalez requested and reviewed the following documents: staff roster, resident roster, Face Sheet, Physician's Report, Residence and Services Agreement, Amendment to Residence and Service Agreement for Change in Residence, Rent Increase notices dated: 01/10/20, 01/27/21, 01/15/22, 01/30/23, and 01/30/24, service rate notices dated: 08/07/21, 10/28/22, 10/30/23, and letters of conservatorship for resident #1 (R1). Additionally, LPA conducted interviews with staff #1-#2 (S1-S2) and attempted to interview witness #1 (W1). UnsubstantCDSS inspection report, August 22, 2025 · control 11-AS-20250606113252
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff charged resident for services not rendered
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 5/12/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Statement of Account, Supplemental Support Services, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C UnsubstantiatedCDSS inspection report, May 12, 2025 · control 11-AS-20250414155636
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide resident with laundry service Staff did not provide resident with housekeeping service Staff did not assist resident with showering Staff did not ensure facility was maintained sanitary
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 4/24/25 at 8:50 am, Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA Shirley arrived and spoke to the Executive Director, Ralph Balbin and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 4/24/25 LPA requested and reviewed copies of the following records: Staff Roster, Resident Roster, Admission Agreement, Physician’s report, Assessments, Service Plan, Schedules of bathing, housekeeping and laundry. LPA Felisa Shirley toured the facility and interviewed Staff #1 – 10 and Residents #2 – 10. R1 was not available due to diagnosis. Con'd on 9099-C UnsubstantiatedCDSS inspection report, April 24, 2025 · control 11-AS-20250414155636

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLack of supervision resulting in resident wandering away from the facility. Staff not administering resident’s medication as prescribed. Staff did not provide medical attention to resident. Staff confiscated resident’s belongs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/09/24 The Department of Social Services, Community Care Licensing Division (CCLD) staff conducted a subsequent, unannounced, complaint visit at the facility. CCLD was met by staff one, Ralph Balbin Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 12/09/24 CCLD staff interviewed four (4) residents out of one-hundred and thirty (130), and two (2) staff, out of one-hundred and fifty-four (154). CCLD requested additional facility documents, including the personnel report and training records of four (4) staff and communications between the two (2) parties in question. On 08/09/24 LPA requested facility documents, which include the medication admission record (MAR) of three (3) residents. LPA interviewed five (5) residents and four (4) staff. Report continues, see LIC-9099C UnsubstantiatedCDSS inspection report, December 9, 2024 · control 11-AS-20240807143729
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not meet resident's incontinence needs. Staff do not meet resident's dietary needs. Staff do not follow resident's physician's order. Staff did not provide resident with clean linen. Staff punished resident for behavior. Staff did not provide resident with housekeeping. Staff do not ensure that resident is hydrated.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/17/24, at 09:30am, Licensing Program Analyst (LPA) Perry Scott conducted a subsequent unannounced visit to the facility and was greeted by Ralph Balbin, Executive Director. LPA explained the purpose of this visit is to gather additional information and deliver findings for the allegations mentioned above. The investigation consisted of the following: An initial complaint visit was completed by LPA Jeremiah Randle on 01/03/23. A subsequent visit was completed by LPA Perry Scott on 04/17/24. LPA investigated the allegations mentioned in this complaint; and conducted interviews with staff (S1-S5) and residents (R1-R10). Resident/Staff Roster, Admission Agreement, Needs and Service Plan, ID/Emergency information, Physicians Report, Doctor’s notes, Preplacement Appraisal information, Daily Assessment & Turning and Repositioning logs were obtained from the facility. The investigation revealed the following: Allegation #1- Staff do not meet resident's incontinence needs. Report continueCDSS inspection report, April 17, 2024 · control 11-AS-20221229141832
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff are not taking measures to prevent the spread of contagious diseases.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 1/5/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Ralph Balbin /Executive Director. LPA explained the purpose of this visit. Investigation Consisted of the Following: Administrator’s Interview (A#1), Resident interviews (R#1-R#11), Staff interviews (S#1-S#11), a complete tour of the facility. LPA obtained and reviewed the following documents: Resident’s Roster, Personnel Roster, Copy of the LIC 9282-Residential Infection Control Plan, Copy of LIC 610E-Emergency and Disaster Plan for Residential Care Facilities for the Elderly, Copy of COVID-19 Overview and Infection Prevention and Control Priorities in non-U. S Healthcare Settings, Copies of Staff In-Services from January-November 2023 and sign in sheets. Evaluation Report continues LIC 9099-C UnsubstantiatedCDSS inspection report, January 5, 2024 · control 11-AS-20231229084545

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff abandoned resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Ana Soto conducted an initial complaint investigation for the allegation listed above. Today’s complaint investigation was conducted with Miki Lamm, Executive Director. The investigation consisted of following: Interviews and Record reviews. On 02/21/23, LPA Soto interviewed S#1 - Executive Director, S#2 - Nina Khachatrian (Director of Resident Care Services), S#3 - S#6 and R#1 - R#6. Toured the administration offices, dining room, and lobby. LPA requested and received the following documents on 02/21/23:Resident Roster, Staff Schedule, Emails between management and Resident family member, New assessment dated 12/22/22, Letters from attorney to residents family member, Medical notes for resident, Medical records from hospital dated 12/20/22, Note from nurse for puree food, Notice to vacate from Resident family member dated 12/29/22. UnsubstantiatedCDSS inspection report, February 21, 2023 · control 11-AS-20230213104446

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 28 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
17
typical for this size: 7
State visits on file
28
typical for this size: 19
See the full inspection record on the state's site →
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What isn't in the state record

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