Merrill Gardens At Rolling Hills Estates is a residential care home for the elderly (RCFE) in Rolling Hills, Los Angeles County, California — state license #198320089, licensed for 150 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 20 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 25, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 21 times and filed 20 documents. The most recent is a complaint investigation report, dated February 25, 2026.
The state's published file for this home includes 11 documents with transcribed findings, dated February 1, 2023 to January 13, 2026. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (9). 11 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 13, 2026Unsubstantiated
Allegation investigated: Facility does not employ sufficient staff to meet residents needs. Staff does not ensure that resident's hygiene needs are being met. Staff does not ensure that resident's dental hygiene needs are being met.
On 01/13/26 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent complaint visit at the facility. LPA was met by staff one, Tracey Mallaret - General Manager (S1) and the purpose of the visit was explained. The investigation consisted of the following: On 10/08/25 LPA requested and received the following documents: resident and staff rosters, staff schedule for the months of September and October of 2025 (09/25 & 10/25). LPA also requested six (6) resident documents (R1-R6), listed as follows: face sheets (emergency ID) (dated: varioius), physician reports (LIC602a) (dated:various), needs and services plan (dated: various) and care logs of 6 residents in care. LPA interviewed six (6) residents (R1 through R4 & R6), R5 is non-verbal and therefore LPA was unable to interview R5, and two (2) staff (S1-S2). On 01/13/26 LPA interviewed three (3) staff (S3-S5) and conducted further record review. Report continues, please see LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 13, 2026 · control 11-AS-20251002131508
Jan 13, 2026Unsubstantiated
Allegation investigated: Staff did not meet resident's hygiene care needs resulting in a unknown skin condition to resident in care Staff did not meet resident's dental hygiene care needs Staff left resident in soiled clothing
On 01/13/26 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent complaint visit at the facility. LPA was met by staff one, Tracey Mallaret - General Manager (S1) and the purpose of the visit was explained. The investigation consisted of the following: On 10/08/25 LPA requested and received the following documents: resident and staff rosters, staff schedule for the months of September and October of 2025 (09/25 & 10/25). LPA also requested six (6) resident documents (R1-R6), listed as follows: face sheets (emergency ID) (dated: varioius), physician reports (LIC602a) (dated:various), needs and services plan (dated: various) and care logs of these 6 residents in care. LPA interviewed six (6) residents (R1 through R4 & R6), R5 is non-verbal and therefore LPA was unable to interview R5, and two (2) staff (S1-S2). On 01/13/26 LPA interviewed three (3) staff (S3-S5) and conducted further record review. Report continues, please see LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 13, 2026 · control 11-AS-20251003084145
Oct 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2024Unsubstantiated
Allegation investigated: Staff does not serve food of good quality
On 09/03/24 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the above-mentioned facility. LPA was met by Tracey Mallaret, General Manager (S1) and the purpose of the visit was explained. S1 and LPA toured the facility. The investigation consisted of the following: On 09/03/24 LPA requested and reviewed facility documents and toured the facility. LPA interviewed eleven (11) out of one-hundred and nine (109) clients and two (2) out of sixty-three (63) staff. The investigation revealed the following: regarding the allegation, “Staff does not serve food of good quality”, it has been alleged that the food being served to residents always has the same taste. Between 10:00AM and 10:45AM LPA received the monthly menu for August and the latest dietician's report, dated 07/11/24. Between 10:45AM and 3:00PM LPA interviewed eleven (11) residents and two (2) staff. Between 3:30PM and 5:00PM LPA wrote facilty report and conducted an exit interview witthe state’s words, verbatim · CDSS document, Sep 3, 2024 · control 11-AS-20240827114916
Jun 1, 2024Unsubstantiated
Allegation investigated: Resident sustained a fracture while in care.
Licensing Program Analyst (LPA: Ernand Dabuet) made an unannounced visit to the facility and was greeted by Resident Care Director (S3: Yvette Lem). LPA conducted a risk assessment prior to entering the facility. Front desk informed LPA that the facility has no COVID cases nor do the residents or staff have symptoms. The purpose for today’s visit is to conduct a subsequent visit to deliver the findings pertaining to the above-mentioned allegation. A 24-hour visit was conducted by LPA Jeremiah Randle on 07/20/23 who was met by the Staff #1 (S1: Tracey Mallaret, General Manager) as the Administrator (A1: Debbie Infield) was unavailable. During the visit, LPA Randle toured the physical plant for the health and safety of residents in care. Residents were observed sitting in the Day Area engaged in social activities. Residents observed did not show signs of distress or abuse. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 1, 2024 · control 11-AS-20230719093521
Feb 7, 2024Unsubstantiated
Allegation investigated: Staff yelled at a resident. Staff handled a resident in a rough manner. Staff did not respond to a resident's call for assistance in a timely manner. Staff did not follow reporting requirements.
This report serves as an amendment to clarify the findings. It does not supersede the complaint investigation findings reflected in the report created on 2/7/2024. On 2/7/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Trace Mallaret /Administrator. LPA explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Residents interviews (R#1-R#10) and Staff Interviews(S#1-S#10). LPA obtained and reviewed the following documents: Resident’s roster, Personnel roster, (R#1-R#5) Identification and Emergency Information, (R#1-R#5) Admissions agreements, (R#1-R#5) Physicians Report for Residential Care Facilities for the Elderly, (R#1-R#5) Needs and Services Plan, (R#1-R#5) Medication Administration Record (MAR) for the month of January 2024, copies of SRI’s dated on 2/3/24 and copy of Report Information and Victims’ Bill of Rights by Los Angeles Sherrif Department dated on 2/3/24. Evaluation Report continues LIthe state’s words, verbatim · CDSS document, Feb 7, 2024 · control 11-AS-20240202093615
Feb 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 11, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 19, 2023Unsubstantiated
Allegation investigated: Facility staff did not properly transfer resident causing resident to fall. Facility staff did not respond to residents call button in a timely manner. Facility staff not maintaining residents hygiene.
On 10/11/23, at 9:40am, Licensing Program Analyst (LPA) Perry Scott initiated a complaint investigation to obtain additional information regarding the allegations listed above. LPA met with Tracey Mallaret, General Manager, and explained the purpose of today’s visit. On 10/11/23, the investigation consisted of the following: During today’s visit LPA toured the facility. LPA requested the following records: Resident roster, staff roster, resident record (Physicians report, ID/Emergency Information, Showering Schedule, Staff training in transferring/Fall Risk for residents, Call Log, Assessment and Needs Plan, Preplacement Appraisal Plan, MAR, and Progress notes). LPA interviewed staff (S1-S5) and residents (R1-R10). The investigation revealed the following- Allegation # 1 Facility staff did not properly transfer resident causing resident to fall. Report continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 19, 2023 · control 11-AS-20221221111340
Oct 19, 2023Unsubstantiated
Allegation investigated: Facility staff did not provide residents current medical records to emergency personnel. Facility staff did not report incident accurately. Staff did not dispense medication as prescribed.
On 10/11/23, at 9:40am, Licensing Program Analyst (LPA) Perry Scott conducted a subsequent complaint investigation to obtain additional information regarding the allegations listed above. LPA met with Tracey Mallaret, General Manager, and explained the purpose of today’s visit. The investigation consisted of the following: During today’s visit LPA toured the facility. LPA requested the following records: Resident roster, staff roster, resident record (Physicians report, ID/Emergency Information, Showering Schedule, Staff training in transferring/Fall Risk for residents, Call Log, Assessment and Needs Plan, Preplacement Appraisal Plan, MAR, and Progress notes). LPA interviewed staff (S1-S5) and residents (R1-R10). The investigation revealed the following- Allegation # 1 Facility staff did not provide residents current medical records to emergency personnel. Report continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 19, 2023 · control 11-AS-20221116170557
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Merrill Gardens At Rolling Hills Estates licensed?
Yes — Merrill Gardens At Rolling Hills Estates is a licensed residential care home for the elderly (RCFE) in Rolling Hills (Los Angeles County): California license #198320089, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 150 residents. State records list 20 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated February 25, 2026, appears in the inspection record on this page.
Can Merrill Gardens At Rolling Hills Estates care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Merrill Gardens At Rolling Hills Estates with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; APPROVED FOR CAPACITY OF 150 NON-AMBULATORY OF WHICH 15 MAY BE BEDRIDDEN; HOSPICE WAIVER APPROVED FOR 15 HOSPICE RESIDENTS
How much does Merrill Gardens At Rolling Hills Estates cost?
California's public licensing record does not include Merrill Gardens At Rolling Hills Estates's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Merrill Gardens At Rolling Hills Estates accept Medi-Cal or the Assisted Living Waiver?
Merrill Gardens At Rolling Hills Estates is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
106 of 150 beds occupied (71%) when the state visited on January 13, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Merrill Gardens At Rolling Hills Estates?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 21 state visits and 20 dated documents since 2021 for Merrill Gardens At Rolling Hills Estates; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 13, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(310) 974-3339Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Merrill Gardens At Rolling Hills Estates? Claim this listing — free — add photos, activities, languages, and today’s availability.