Bentley Suites is a residential care home for the elderly (RCFE) in Santa Monica, Los Angeles County, California — state license #198320302, licensed for 44 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 26 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 28, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 33 times and filed 26 documents. The most recent is a complaint investigation report, dated April 28, 2026.
The state's published file for this home includes 15 documents with transcribed findings, dated December 13, 2022 to July 9, 2025. 15 of the 15 carry the state's recorded outcome word: “Substantiated” (8), “Unsubstantiated” (7). 15 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 15 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 9, 2025Unsubstantiated
Allegation investigated: Facility staff does not comply with its neighborhood complaint policy. Facility is not in clean and sanitary condition.
On 07/09/25, Licensing Program Analyst (LPA) Elvira Gonzalez and Licensing Program Manager (LPM) Stephanie Cifuentes conducted an unannounced complaint visit to the facility listed above. LPA and LPM met with Assistant Manager, Muriel Cabacungan, and the purpose of today’s visit was explained. LPA and LPM were granted entry to the facility. Administrator, Belen Taico later joined LPA and LPM for the visit. The investigation consisted of the following: During today’s visit on 07/09/25, LPA interviewed staff #1 - #4 (S1-S4), residents #1 -#4 (R1-R4), and witnesses #1-#2 (W1 -W2) and attempted to interview #3 (W3). LPA received and reviewed the following documents: staff roster, resident roster, and Neighborhood Complaint/Concern Policy. Additionally, LPA and Assistant Manager, Muriel Cabacungan toured the inside and outside grounds of the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2025 · control 11-AS-20250702145723
Apr 24, 2025Substantiated
Allegation investigated: Staff refused to provide resident's authorized representative copies of resident's file.
On 04/24/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced complaint visit to the facility listed above. LPA met with Assistant Administrator, Muriel Cabacungan, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: During today’s visit on 04/24/2025, LPA inspected the facility, interviewed Staff S1-S4, interviewed Residents R2 and R3, interviewed resident’s Responsible Party W1-W3, and received documents pertinent to the investigation. LPA received and reviewed the following documents Staff Roster, Resident Roster, Resident Information Sheet (dated 12/28/2022), Admission Agreement (dated 12/29/2022) Admission Record for Culver West Health Center (dated 12/27/2022), Admission Orders (dated 12/27/2022), Physician’s Report (dated 12/27/2022, 08/18/2023, and 08/23/2024), Culver West Health Center Order Summary Report (dated 11/29/2022), and emails between the facility and resident’sthe state’s words, verbatim · CDSS document, Apr 24, 2025 · control 11-AS-20250416134005
Apr 3, 2025Substantiated
Allegation investigated: Staff did not provide copies of resident's file to authorized representative
On 04/03/25, Licensing Program Analyst (LPA) Mario Leon conducted an initial visit to gather information regarding the above allegation. LPA met with staff one, Muriel Cabacungan (S1) Assistant Administrator, and the purpose of the visit was explained. LPA was granted entry to the facility. Investigation consisted of the following: On 04/03/25 LPA requested Resident Roster (dated 03/10/25), staff roster (dated 02/18/25) and Medication list for Resident one (R1), centrally stored medication and destruction record between the dates of 09/01/24 through 12/01/24, Physicians Report for R1, and Admissions Agreement for R1. LPA interviewed three (3) residents (R2-R4), three (3) staff (S1-S3) and one witness (W1). LPA conducted a physical tour of the facility and reviewed paperwork for R1. R1 has been discharged on 12/01/24, LPA was not able to interview R1. Furthermore, staff three (S3) Belen Taico Administrator, is currently on leave. LPA was not able to interview S3. Report continues, pleasthe state’s words, verbatim · CDSS document, Apr 3, 2025 · control 11-AS-20250325135422
Dec 11, 2024Unsubstantiated
Allegation investigated: Resident sustained an unexplained injury while in care.
On 08/12/24, at 9:25am, Licensing Program Analyst (LPA) David Espana conducted an initial complaint visit to the facility and was greeted by Muriel Cabacungan, Assist Administrator. LPA explained the purpose of this visit is to conduct interviews, gather facility files, and render findings in the complaint. The investigation consisted of the following: An initial complaint visit was completed by LPA David Espana on 08/12/2024. A subsequent visit was completed by LPA Perry Scott on 12/11/2024. The department investigated the allegation mentioned in this complaint and conducted interviews with staff (S1-S4) and residents (R1-R4). Additionally, the department obtained the following documents: Resident Roster (Dated: 04/24/2024), Staff Roster (Dated: 07/18/2024), ID Emergency Information (Dated: 11/18/2023 & 11/14/2023), Resident Appraisal (Dated: 11/21/2023) and Pre-admission Appraisal (Dated: 11/01/2023 & 11/15/2023), Incident reports (Dated: 07/31/2024 & 08/05/2024), Admission Agreementthe state’s words, verbatim · CDSS document, Dec 11, 2024 · control 11-AS-20240806110431
Dec 9, 2024Substantiated
Allegation investigated: Staff are not safeguarding resident's belongings . Staff mismanaged resident's medication.
On 4/9/25, at approximately 10:10 AM Licensing Program Analyst-PA Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with Muriel Cabacungan/Assistant Administrator. LPA Iniguez explained the purpose of this visit. On 12/9/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Muriel Cabacungan/Assistant Administrator. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Resident’s interviews (R#1-R#4). LPA obtained and reviewed the following documents: Resident’s roster, Personnel roster, (R#1-R#4) Client/Resident Personal Property and Valuables or LIC 621. Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 9, 2024 · control 11-AS-20241202162753
Oct 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 28, 2024Substantiated
Allegation investigated: Facility lifting device is inoperable.
On 06/28/2024 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the above-mentioned facility. LPA was met by Muriel Hernandez Cabacungan, assistant administrator (S1), and the purpose of the visit was explained. S1 and LPA toured the facility. The investigation consisted of the following: On 06/28/2024 LPA requested and reviewed facility documents and toured the facility. LPA interviewed three (3) out of thirty-seven (37) residents (R1-R3), one witness (W1) and four (4) out of eleven (11) staff (S1-S4). The investigation revealed the following: Regarding the allegation: "Facility lifting device is inoperable."; it has been alleged that the lift at the above-mentioned facility is currently inoperable, which makes a resident feeling trapped upstairs. Between 09:30AM and 10:00AM, on 06/28/2024, LPA observed 3 "out of service" tags located on the various controls of the lift, to prevent any residents from attempting to use the lift. Report conthe state’s words, verbatim · CDSS document, Jun 28, 2024 · control 11-AS-20240621122422
Jan 25, 2024Substantiated
Allegation investigated: Staff did not provide adequate supervision resulting in resident wandering away from facility. Resident has lost significant amount of weight while in care.
THIS REPORT SUPERSEDES THE REPORT DATED 11/01/2023 FOR CLARIFY THE CIRCUMSTANCE FOR THE ALLEGATIONS. ALTHOUGH THIS REPORT SUPERSEDES THE PREVIOUS REPORT THE COMPLAINT INVESTIGATION FINDINGS HAVE CHANGED: SUBSTANTIATED Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Bentley Suites facility on 07/21/2023 and was greeted by Administrator Robin Aquino (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. During this investigation, LPA Calderon interviewed A1, S1-S3, R1-R3. These interviews were conducted on 11/17/2022 ,06/08/2023 and 11/01/2023. On 11/01/2023 LPA Calderon obtained and reviewed copies of the following: Physician Report (dated 03/07/2022), Centrally stored medication and destruction records (dated 06/01/2022 to 10/10/2022), Incident reports (dated 07/26/2022 to 11/09/2022), Food Log (Sthe state’s words, verbatim · CDSS document, Jan 25, 2024 · control 11-AS-20221108082312
Dec 14, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 13, 2023Unsubstantiated
Allegation investigated: Staff do not administer residents' medications as prescribed. Staff are not assisting residents with bathing needs. Staff left residents in soiled clothing. Staff are not assisting residents with transfers. Staff not allowing residents to leave the facility.
This is an amendment of the investigation report delivered on 12/13/2023, the purpose of this amendment is to provide additional information and it does not change the investigation findings. On 12/13/2023 at 08:57 am Licensing Program Analyst (LPA) David España conducted an initiated a 10-day complaint investigation visit for the allegation listed above. Upon arriving at the facility, LPA met with S#1 and S#2 (interviewed by via telephone) who assisted with the visit. The purpose of today’s visit was discussed. Upon arrival at the facility, LPA conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA was granted access and allowed to enter the facility to conduct inspections. The investigation consisted of the following: On 12/13/2023 LPA España confirmed there are Thirty-Six (36) total residents in care as of 12/13/2023. LPA confirmed there are Ten (10) total staff employed as of 12/13/2023. LPA confirmed there is only Othe state’s words, verbatim · CDSS document, Dec 13, 2023 · control 11-AS-20231205153025
Nov 4, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 27, 2023Unsubstantiated
Allegation investigated: Staff was not able to provide 911 with resident's medical information Staff are not able to communicate with resident
On 9/27/2023, Licensing Program Analyst (LPA) Jeremiah Randle, conducted a complaint investigation visit to deliver complaint findings to the above-named facility for the allegation(s) listed above. LPA Randle was met by Muriel Cabacugan Asst Administrator (S1). LPA Randle explained to (S1) the purpose of the visit. The investigation consisted of the following: On 8/30/23 Licensing Program Analyst (LPA) Jeremiah Randle conducted an unannounced 10-day visit to BENTLEY SUITES. LPA was met by Muriel Cabacugan Asst Administrator (S1) LPA Randle conducted interviews with (3) staff members, observed resident R1, and interviewed Reporting Party. The LPA also reviewed the following documents provided by Muriel Cabacugan Asst Administrator (S1): Staff roster, Client roster, Residence and Care Agreement, Needs and Services Plan, Hospice information and Physician Report for Resident R1 and Death Report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 27, 2023 · control 11-AS-20230823094517
Aug 23, 2023Substantiated
Allegation investigated: • Licensee had liability insurance that did not include required coverage for resident’s injuries
***This amended report supersedes the report dated 05/17/2023. This report is being created to remove substantiated allegation “The Licensee has no current liability insurance” to unsubstantiated. All other complaint report aspects remain in effect. This unannounced subsequent complaint inspection is being conducted by Licensing Program Analyst (LPA) Pamela Bunker for the purpose of delivering findings for the investigation into the above identified complaint allegations. The LPA met with Administrator Robin Aquino and explained the reason for today’s inspection. There was concern that the Licensee representative had liability insurance that did not include the required coverage for resident’s injuries, and that the Licensee representative has no current liability insurance. See continued LIC9099-C page 2 Substantiatedthe state’s words, verbatim · CDSS document, Aug 23, 2023 · control 11-AS-20221212130235
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Bentley Suites licensed?
Yes — Bentley Suites is a licensed residential care home for the elderly (RCFE) in Santa Monica (Los Angeles County): California license #198320302, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 44 residents. State records list 26 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated April 28, 2026, appears in the inspection record on this page.
Can Bentley Suites care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Bentley Suites with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (44) NON-AMBULATORY, OF WHICH (4) MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR (15). BEDROOM #1,3,4,AND 5 ARE CLEARED FOR BEDRIDDEN.
How much does Bentley Suites cost?
California's public licensing record does not include Bentley Suites's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Bentley Suites accept Medi-Cal or the Assisted Living Waiver?
Bentley Suites is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
38 of 44 beds occupied (86%) when the state visited on July 9, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Bentley Suites?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 33 state visits and 26 dated documents since 2022 for Bentley Suites; 15 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 9, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 33 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Bentley Suites?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Specialized Community Healthcare Company, who operates 6 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
- Bentley ManorLos Angeles, CA
- Bentley HouseLos Angeles, CA
- Henrietta's Leven OaksMonrovia, CA
- Henrietta's HomeSan Gabriel, CA
- Kaego's Richman GardensFullerton, CA
You can call them yourself, anytime — you never have to go through us.
(213) 478-0460Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Bentley Suites? Claim this listing — free — add photos, activities, languages, and today’s availability.