Santa Fe Home Care Homes is a residential care home for the elderly (RCFE) in Torrance, Los Angeles County, California — state license #198205144, with a licensed capacity of 6, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 23 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated September 5, 2025 — published below in full, verbatim and unscored.

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Santa Fe Home Care Homes

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Small home, 6 residents · Torrance, CA · Los Angeles County
Closed in state recordWheelchairMemory care not on fileHospice not on fileBedridden not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #198205144, held since 2006 · read from the California state record on August 2, 2026 ·See on State Site →
2340 Santa Fe Avenue · Torrance, Los Angeles County
Phone
(424) 488-2079
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 4 residents
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSEE PERFERS TO SERVE 4 NON AMBULATORY CLIENTS AND 2 AMBULATORY CLIENTS AGE 60 AND OVER. ROOMS #1 AND #4 FOR AMBULATORY CLIENTS AND ROOMS # 2 AND # 3 FOR NON AMBULATORY CLIENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 27 times and filed 23 documents. The most recent is a facility evaluation report, dated September 5, 2025.

Most recent state visit
September 5, 2025
Occupancy at the June 4, 2025 visit
6 of 6 beds

The state's published file for this home includes 12 documents with transcribed findings, dated July 11, 2022 to June 4, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (6), “Unsubstantiated” (6). 12 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 20 of 23 documentsFull record on the state’s site →
20256 state visits · 6 documents
Sep 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 30, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 4, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provide an itemized receipt to resident for care services rendered

On June 4, 2025, Licensing Program Analyst (LPA) Deborah Lee conducted a complaint visit regarding the above allegation. LPA Lee met with Charesa Reyes Administrator designee, and explained the reason for the visit. LPA spoke with Licensee Angelique Gradney via telephone who stated that Charesa will be the point person to provide any information needed for the investigation. The investigation consisted of the following: On June 4, 2025, LPA obtained and reviewed the following: staff roster (date 4/1/25), resident's roster (dated 6/1/25), Resident Appraisal for R1 (dated 3/12/25), Need and Services Plan for R1 (dated 3/12/25), Physician's Report for Residential Care for the Elderly (RCFE) for R1(dated 3/10/25), R1" signed personal rights LIC 613C (dated 3/12/25), signed Consent to a Medical Examination form (dated 3/12/25), Admission Agreement (dated 3/12/25), LPA reviewed R1 file. LPA conducted 1 staff interview—Administrator Designee (A1). page 1 of 2 Substantiatedthe state’s words, verbatim · CDSS document, Jun 4, 2025 · control 11-AS-20250528092349
Mar 7, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained bed sores due to staff neglect. Staff hit resident. Staff are not safeguarding resident's personal belongings. Staff are not providing adequate food service to residents. Staff did not provide resident with a 60day rent increase notice. Staff are threatening resident. Staff did not ensure resident's wheelchair was in good repair.

**This report supersedes the previous report dated 2/16/24 to correct the order of pages for the complaint report. ** On 3/7/25, at 9:30am, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced subsequent complaint visit to amend the complaint to correct the order of the pages. LPA was met by Christian Espino, Caregiver, and the purpose of the visit was explained. On 02/16/2024 at 08:08 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint investigation visit for the allegation listed above. LPA met with Administrator, Catherine Espino and the purpose of today’s visit was discussed. Upon arrival at the facility, LPA conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA was granted access. Page 1 of 6 Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 7, 2025 · control 11-AS-20240209103510
202410 state visits · 11 documents
Sep 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 2, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 19, 2024Complaint investigation reportSubstantiated

Allegation investigated: Illegal Eviction

On 05/19/24, Licensing Program Analyst (LPA) Ernand Dabuet made a subsequent unannounced visit to this facility and was greeted by caregiver staff #1 (S3) Christian Espino. LPA Dabuet met with Anqelic Gradney who was able to present for this visit. LPA explained the purpose of today’s visit is to gather information for the allegation mentioned above and deliver findings. The investigation consisted of the following: (LPA) Dabuet requested copies of files for resident #1 (R1)’s Admissions Agreement (dated: 08/10/23), Physicians Report LIC 602A (dated: 08/30/23), Register of Facility Residents LIC 9020 (dated: 02/01/24), and other documents associated with the complaint. Interviews were staff #1-#2 (S1-S2), and resident #1 (R1). A Collateral visit to Golden Senior Assisted Living II. (Evaluation Report continues LIC 9099-C) Substantiatedthe state’s words, verbatim · CDSS document, Jun 19, 2024 · control 11-AS-20240617085500
Jun 19, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure that resident exited the facility supervised

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Wednesday, June 19, 2024, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met Licensee Angelique Gradney. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews were conducted with staff members 1-2 (S1-S2) and residents 1-2 (R1-R2). LPA Bunker was unable to interview residents 3-4 (R3-R4) due to their non-verbal status. S1-S2 stated residents are provided with care and supervision 24 hours a day, 7 days a week, 365 days a year. S1-S2 noted the facility has a live-in staff that is always on duty. S1-S2 and R1-R2 confirmed that this is not a locked facility and that residents are permitted to go out into the community. S1-S2 stated on Friday, June 7, 2024, resident signed out to go for a walk at 2:00 P.M.,the state’s words, verbatim · CDSS document, Jun 19, 2024 · control 11-AS-20240611161313
Jun 8, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff neglected resident resulting in resident sustaining pressure injuries. Staff neglected resident resulting in dehydration. Staff neglected resident resulting in malnutrition. Staff left resident soiled for an extended period of time.

Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced visit to the facility and was greeted by a caregiver (S2: Christian Espino). LPA conducted a risk assessment before entering the facility and observed the COVID-19 protocol. S2 informed LPA that the facility has no COVID cases nor do residents or staff have symptoms. The purpose of today’s visit is to conduct a subsequent visit to deliver the findings about the above-mentioned allegation(s). LPA contacted Administrator Angelique Gradney who could not be present for this visit, authorized Christian Espino to sign for this complaint report. The investigation consisted of the following: A 24-hour visit for health and safety check of residents in care was conducted by LPA Jeremiah Randle on 10/25/22. LPA was met by Staff #1 (S1: Rey Malit, Caregiver); as the Administrator (A1: Angelique Gradney) and Asst. Administrator (A2: Catherine Espino were unavailable. LPA conducted a tour of the facility’s physical plant and spoke tothe state’s words, verbatim · CDSS document, Jun 8, 2024 · control 11-AS-20221024135727
Apr 17, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did meet resident's dietary needs.

On 04/17/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Caregiver Carmelita Bonifacio. and explained the purpose of the visit. LPA spoke with Administrator Angelique Gradney over the phone. The investigation consisted of the following: During today’s investigation, LPA toured the kitchen area, conducted record review, and interviewed residents and staff. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 17, 2024 · control 11-AS-20240409084401
Mar 6, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff did not assist resident with arranging transportation to medical appointments.

Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Santa Fe Home Care Homes facility on 03/06/2024 and was greeted by Administrator Nelson Ortega (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation and conducted an in-person interview with Administrator Nelson Ortega (A1). The investigation consisted of the following: LPA Calderon interviewed Administrator (A1), Staff (S1-S3), resident (R1-R4) and witness (W1-W3). These interviews were conducted on 03/06/2024. LPA Calderon obtain and reviewed the following: Physician’s report (dated 09/20/2023) Vehicle transportation logs (date 01/17/2024, 02/07/2024 and 02/08/2024, doctors’ appointment (date 02/07/2024 to 05/15/2024), admission agreement (date 09/20/2024) for R1. The investigation revealed the following: Substantiatedthe state’s words, verbatim · CDSS document, Mar 6, 2024 · control 11-AS-20240227140101
Feb 16, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained bed sores due to staff neglect Staff hit resident Staff are not safeguarding resident's personal belongings Staff are not providing adequate food service to residents Staff did not provide resident with a 60day rent increase notice Staff are threatening resident Staff did not ensure resident's wheelchair was in good repair

**This report supersedes the previous report dated 2/16/24 to correct the order of pages for the complaint report. ** On 3/7/25, at 9:30am, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced subsequent complaint visit to amend the complaint to correct the order of the pages. LPA was met by Christian Espino, Caregiver, and the purpose of the visit was explained. On 02/16/2024 at 08:08 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint investigation visit for the allegation listed above. LPA met with Administrator, Catherine Espino and the purpose of today’s visit was discussed. Upon arrival at the facility, LPA conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA was granted access. Page 1 of 6 Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 16, 2024 · control 11-AS-20240209103510
Feb 7, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not safeguard resident's personal belongings.

On 02/07/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegations. LPA met with Caregiver LaVisitacion Carbonell and explained the purpose of the visit. Assistant Administrator Rodolfo "Ninyo" Lozada arrived 20 minutes later. The investigation consisted of the following: During today’s investigation, LPA interviewed 4 out of 4residents and 4 staff which included the Assistant Administrator and (3) caregivers. LPA reviewed the resident records and staff training records. Continue to LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Feb 7, 2024 · control 11-AS-20240205141144
Jan 24, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff does not provide resident with adequate amounts of food.

** This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 1/24/24. On 1/24/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by Rey Malit, Housekeeper and Angelique Gradney, Director was called. LPA explained the purpose of today’s visit and LPA was granted entry. The investigation consisted of the following: On 1/24/24 LPA reviewed resident files and toured the facility. LPA reviewed copies of the following records: Staff Roster, resident files, resident MAR, Admission Agreement, ID and Emergency information, resident appraisal, Preplacement Appraisal, Appraisal Needs and Services, medical record of outpatient medications, copy of weekly menu’s. The investigation revealed the following: Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 24, 2024 · control 11-AS-20240116161744
Jan 10, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure resident health care needs are being met.

On 01/10/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial complant investigation visit at the facility. LPA was greet by care staff Rey Melit who contacted administrator Angelic Gradney by telephone. LPA explained the purpose of the visit is investigate on the allegation mentioned above. Investigation consisted of the following: A review of resident and staff roster. A review of resident #1-#4 (R1-R4) service files including Centrally Store Medications and Medication Administration Records. Copies of (R1's) Admission Agreement, ID & Emergency Info, Resident Appraisal, Physicians Report , and other records associated with the nature of his complaint. A tour of the faciliy was performed. (Evaluation Report continues LIC 9099) Substantiatedthe state’s words, verbatim · CDSS document, Jan 10, 2024 · control 11-AS-20240103085600
20232 state visits · 3 documents
Dec 27, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 27, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 21, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations1typical 0
Type B citations6typical 0
Substantiated complaints6typical 0
Total complaints10typical 0
State visits on file27typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2006.
Year-by-year trend
YearVisitsDocumentsSubstantiated2025661202410114202323020222312021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$4,000$6,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,000 · statewide low$8,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Santa Fe Home Care Homes licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Santa Fe Home Care Homes in Torrance (Los Angeles County), California license #198205144, as “Closed, Change Of Ownership, formerly licensed for 6 residents. State records list 23 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated September 5, 2025, appears in the inspection record on this page.

Can Santa Fe Home Care Homes care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Santa Fe Home Care Homes with clearances for wheelchair / non-ambulatory; it does not list dementia / memory care, hospice care, and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSEE PERFERS TO SERVE 4 NON AMBULATORY CLIENTS AND 2 AMBULATORY CLIENTS AGE 60 AND OVER. ROOMS #1 AND #4 FOR AMBULATORY CLIENTS AND ROOMS # 2 AND # 3 FOR NON AMBULATORY CLIENTS.

How much does Santa Fe Home Care Homes cost?

California's public licensing record does not include Santa Fe Home Care Homes's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Santa Fe Home Care Homes accept Medi-Cal or the Assisted Living Waiver?

Santa Fe Home Care Homes is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

6 of 6 beds occupied (100%) when the state visited on June 4, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Santa Fe Home Care Homes?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 27 state visits and 23 dated documents since 2021 for Santa Fe Home Care Homes; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 4, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

12 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not provide an itemized receipt to resident for care services rendered
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On June 4, 2025, Licensing Program Analyst (LPA) Deborah Lee conducted a complaint visit regarding the above allegation. LPA Lee met with Charesa Reyes Administrator designee, and explained the reason for the visit. LPA spoke with Licensee Angelique Gradney via telephone who stated that Charesa will be the point person to provide any information needed for the investigation. The investigation consisted of the following: On June 4, 2025, LPA obtained and reviewed the following: staff roster (date 4/1/25), resident's roster (dated 6/1/25), Resident Appraisal for R1 (dated 3/12/25), Need and Services Plan for R1 (dated 3/12/25), Physician's Report for Residential Care for the Elderly (RCFE) for R1(dated 3/10/25), R1" signed personal rights LIC 613C (dated 3/12/25), signed Consent to a Medical Examination form (dated 3/12/25), Admission Agreement (dated 3/12/25), LPA reviewed R1 file. LPA conducted 1 staff interview—Administrator Designee (A1). page 1 of 2 SubstantiatedCDSS inspection report, June 4, 2025 · control 11-AS-20250528092349
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained bed sores due to staff neglect. Staff hit resident. Staff are not safeguarding resident's personal belongings. Staff are not providing adequate food service to residents. Staff did not provide resident with a 60day rent increase notice. Staff are threatening resident. Staff did not ensure resident's wheelchair was in good repair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
**This report supersedes the previous report dated 2/16/24 to correct the order of pages for the complaint report. ** On 3/7/25, at 9:30am, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced subsequent complaint visit to amend the complaint to correct the order of the pages. LPA was met by Christian Espino, Caregiver, and the purpose of the visit was explained. On 02/16/2024 at 08:08 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint investigation visit for the allegation listed above. LPA met with Administrator, Catherine Espino and the purpose of today’s visit was discussed. Upon arrival at the facility, LPA conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA was granted access. Page 1 of 6 UnsubstantiatedCDSS inspection report, March 7, 2025 · control 11-AS-20240209103510

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedIllegal Eviction
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 05/19/24, Licensing Program Analyst (LPA) Ernand Dabuet made a subsequent unannounced visit to this facility and was greeted by caregiver staff #1 (S3) Christian Espino. LPA Dabuet met with Anqelic Gradney who was able to present for this visit. LPA explained the purpose of today’s visit is to gather information for the allegation mentioned above and deliver findings. The investigation consisted of the following: (LPA) Dabuet requested copies of files for resident #1 (R1)’s Admissions Agreement (dated: 08/10/23), Physicians Report LIC 602A (dated: 08/30/23), Register of Facility Residents LIC 9020 (dated: 02/01/24), and other documents associated with the complaint. Interviews were staff #1-#2 (S1-S2), and resident #1 (R1). A Collateral visit to Golden Senior Assisted Living II. (Evaluation Report continues LIC 9099-C) SubstantiatedCDSS inspection report, June 19, 2024 · control 11-AS-20240617085500
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure that resident exited the facility supervised
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Wednesday, June 19, 2024, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met Licensee Angelique Gradney. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews were conducted with staff members 1-2 (S1-S2) and residents 1-2 (R1-R2). LPA Bunker was unable to interview residents 3-4 (R3-R4) due to their non-verbal status. S1-S2 stated residents are provided with care and supervision 24 hours a day, 7 days a week, 365 days a year. S1-S2 noted the facility has a live-in staff that is always on duty. S1-S2 and R1-R2 confirmed that this is not a locked facility and that residents are permitted to go out into the community. S1-S2 stated on Friday, June 7, 2024, resident signed out to go for a walk at 2:00 P.M.,CDSS inspection report, June 19, 2024 · control 11-AS-20240611161313
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff neglected resident resulting in resident sustaining pressure injuries. Staff neglected resident resulting in dehydration. Staff neglected resident resulting in malnutrition. Staff left resident soiled for an extended period of time.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced visit to the facility and was greeted by a caregiver (S2: Christian Espino). LPA conducted a risk assessment before entering the facility and observed the COVID-19 protocol. S2 informed LPA that the facility has no COVID cases nor do residents or staff have symptoms. The purpose of today’s visit is to conduct a subsequent visit to deliver the findings about the above-mentioned allegation(s). LPA contacted Administrator Angelique Gradney who could not be present for this visit, authorized Christian Espino to sign for this complaint report. The investigation consisted of the following: A 24-hour visit for health and safety check of residents in care was conducted by LPA Jeremiah Randle on 10/25/22. LPA was met by Staff #1 (S1: Rey Malit, Caregiver); as the Administrator (A1: Angelique Gradney) and Asst. Administrator (A2: Catherine Espino were unavailable. LPA conducted a tour of the facility’s physical plant and spoke toCDSS inspection report, June 8, 2024 · control 11-AS-20221024135727
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did meet resident's dietary needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/17/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Caregiver Carmelita Bonifacio. and explained the purpose of the visit. LPA spoke with Administrator Angelique Gradney over the phone. The investigation consisted of the following: During today’s investigation, LPA toured the kitchen area, conducted record review, and interviewed residents and staff. Continue to LIC9099-C. UnsubstantiatedCDSS inspection report, April 17, 2024 · control 11-AS-20240409084401
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff did not assist resident with arranging transportation to medical appointments.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Santa Fe Home Care Homes facility on 03/06/2024 and was greeted by Administrator Nelson Ortega (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation and conducted an in-person interview with Administrator Nelson Ortega (A1). The investigation consisted of the following: LPA Calderon interviewed Administrator (A1), Staff (S1-S3), resident (R1-R4) and witness (W1-W3). These interviews were conducted on 03/06/2024. LPA Calderon obtain and reviewed the following: Physician’s report (dated 09/20/2023) Vehicle transportation logs (date 01/17/2024, 02/07/2024 and 02/08/2024, doctors’ appointment (date 02/07/2024 to 05/15/2024), admission agreement (date 09/20/2024) for R1. The investigation revealed the following: SubstantiatedCDSS inspection report, March 6, 2024 · control 11-AS-20240227140101
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained bed sores due to staff neglect Staff hit resident Staff are not safeguarding resident's personal belongings Staff are not providing adequate food service to residents Staff did not provide resident with a 60day rent increase notice Staff are threatening resident Staff did not ensure resident's wheelchair was in good repair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
**This report supersedes the previous report dated 2/16/24 to correct the order of pages for the complaint report. ** On 3/7/25, at 9:30am, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced subsequent complaint visit to amend the complaint to correct the order of the pages. LPA was met by Christian Espino, Caregiver, and the purpose of the visit was explained. On 02/16/2024 at 08:08 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint investigation visit for the allegation listed above. LPA met with Administrator, Catherine Espino and the purpose of today’s visit was discussed. Upon arrival at the facility, LPA conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA was granted access. Page 1 of 6 UnsubstantiatedCDSS inspection report, February 16, 2024 · control 11-AS-20240209103510
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not safeguard resident's personal belongings.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 02/07/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegations. LPA met with Caregiver LaVisitacion Carbonell and explained the purpose of the visit. Assistant Administrator Rodolfo "Ninyo" Lozada arrived 20 minutes later. The investigation consisted of the following: During today’s investigation, LPA interviewed 4 out of 4residents and 4 staff which included the Assistant Administrator and (3) caregivers. LPA reviewed the resident records and staff training records. Continue to LIC 9099-C. SubstantiatedCDSS inspection report, February 7, 2024 · control 11-AS-20240205141144
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff does not provide resident with adequate amounts of food.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
** This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 1/24/24. On 1/24/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by Rey Malit, Housekeeper and Angelique Gradney, Director was called. LPA explained the purpose of today’s visit and LPA was granted entry. The investigation consisted of the following: On 1/24/24 LPA reviewed resident files and toured the facility. LPA reviewed copies of the following records: Staff Roster, resident files, resident MAR, Admission Agreement, ID and Emergency information, resident appraisal, Preplacement Appraisal, Appraisal Needs and Services, medical record of outpatient medications, copy of weekly menu’s. The investigation revealed the following: Con'd on 9099-C UnsubstantiatedCDSS inspection report, January 24, 2024 · control 11-AS-20240116161744
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not ensure resident health care needs are being met.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 01/10/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial complant investigation visit at the facility. LPA was greet by care staff Rey Melit who contacted administrator Angelic Gradney by telephone. LPA explained the purpose of the visit is investigate on the allegation mentioned above. Investigation consisted of the following: A review of resident and staff roster. A review of resident #1-#4 (R1-R4) service files including Centrally Store Medications and Medication Administration Records. Copies of (R1's) Admission Agreement, ID & Emergency Info, Resident Appraisal, Physicians Report , and other records associated with the nature of his complaint. A tour of the faciliy was performed. (Evaluation Report continues LIC 9099) SubstantiatedCDSS inspection report, January 10, 2024 · control 11-AS-20240103085600

2022

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident has multiple pressure injuires.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Lourdes Montoya made an unannounced subsequent visit to the facility to deliver a complaint finding of the above allegation. Upon arrival, LPA called the facility to conduct a risk assessment. LPA spoke with Administrator Angelique Gradney, who confirmed the facility is Covid-19 free. LPA met with Staff Catherine Espino (Assistant to the Administrator). The purpose of this visit was explained. The investigation consisted of the following: On 12/31/2019, Licensing Program Analyst (LPA) Lourdes Montoya conducted an unannounced 24-hour complaint visit. On 01/02/2020, LPA Montoya conducted a subsequent visit to collect copies of the records from the facility related to the complaint allegation. On 08/25/2020, this complaint was assigned to Investigator, Robert Kujawa with the California Department of Social Services, Community Care Licensing Investigation Branch. Investigator, Robert Kujawa obtained and reviewed medical records from Providence Little CompanyCDSS inspection report, July 11, 2022 · control 11-AS-20191230164628

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 27 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 0
Type B citations
6
typical for this size: 0
Substantiated complaints
6
typical for this size: 0
Total complaints
10
typical for this size: 0
State visits on file
27
typical for this size: 6
See the full inspection record on the state's site →

Who runs Santa Fe Home Care Homes?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Santa Fe Home Care, Inc., who operates 4 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

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(424) 488-2079
What isn't in the state record

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