Leisure Vale Assisted Living is a residential care home for the elderly (RCFE) in Glendale, Los Angeles County, California — state license #197610442, licensed for 199 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 60 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated July 3, 2026 — published below in full, verbatim and unscored.

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Leisure Vale Assisted Living

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Residential care home for the elderly (RCFE) · Large community, 199 residents · Glendale, CA · Los Angeles County
LicensedMemory careHospiceBedriddenWheelchair not on file
No openings reportedBeds change hands in days ·
License #197610442, held since 2024 · read from the California state record on August 2, 2026 ·See on State Site →
413 E. Cypress Street · Glendale, Los Angeles County
Phone
(818) 244-2323
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
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Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careVerified in record
Hospice careApproved for 30 residents
Bedridden careVerified in record

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR 199 AMBULATORIES WHERE 100 CAN NON-AMBUTOARIES ON FIRST FLOOR IN ROOM #1-8, 25-30, 51-71, AND 87-88 AND 30 BEDRIDDEN IN ROOM #72-86. 2ND AND 3RD FLOOR IS ONLY FOR AMBULATORY ONLY. WAIVER/GRANTED FOR HOSPICE CARE FOR 30.State service designations935 - ELDERLY · 983 - RCFE / DEMENTIA · 985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2023, the state has visited this home 68 times and filed 60 documents. The most recent is a complaint investigation report, dated July 3, 2026.

Most recent state visit
July 13, 2026
Occupancy at the October 31, 2025 visit
167 of 199 beds

The state's published file for this home includes 22 documents with transcribed findings, dated April 18, 2024 to October 31, 2025. 22 of the 22 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (20). 22 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 22 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 62 of 60 documentsFull record on the state’s site →
202617 state visits · 23 documents
Jul 3, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 30, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 24, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 16, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 16, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 2, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 2, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 20, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 13, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 13, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 5, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 29, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 8, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 18, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 10, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 26, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 20, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 20, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202522 state visits · 26 documents
Dec 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 9, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 4, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 12, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 7, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 31, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility did not ensure to have a sufficient amount of food to provide for the residents.

Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA met with Administrator Stephanie Oden and explained the reason for the visit. LPA conducted a physical plant tour at 9:34 AM, requested copies of facility documents at 10:12 AM and interviewed staff and residents between 10:30 AM to 1:30 PM. Regarding the allegation that Facility did not ensure to have a sufficient amount of food to provide for the residents, it was alleged that Resident #1 (R1) was not provided with breakfast and the facility failed to provide lunch or dinner due to the supply issue. LPA's observation during the physical plant tour at 9:34 AM revealed that the facility has sufficient stock of perishable food for two (2) days and non-perishable for seven (7) days. LPA's interview with the Culinary Director today at around 10:44 AM revealed that the food is being delivered twice a week on Mondays and Thursdays and admitted tthe state’s words, verbatim · CDSS document, Oct 31, 2025 · control 31-AS-20251027113254
Oct 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 13, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 24, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 24, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 25, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 30, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not meeting residents' personal hygiene needs

On 7/30/2025 Licensing Program Analyst (LPA) Melissa Spaeth conducted a complaint investigation at the above facility to address the following allegation(s). LPA Spaeth met with the Administrator, Angela Smith. LPA explained the purpose of this visit was to gather information, interview staff and residents, and deliver findings regarding the complaint. LPA interviewed seventeen (17) out of one hundred seventy-one (171) residents (R2-R18), the Administrator, and eight (8) out of sixty-nine staff members (S1-S8) at 11:10 am until 2:00 pm. LPA reviewed residents’ documents at 2:10 pm until 2:30 pm. LPA received the resident roster, staff work schedule, and copies of residents’ files. LPA and the Administrator toured the facility at 2:45 pm until 3:00 pm. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2025 · control 31-AS-20250723141110
Jul 7, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff opens residents' mail and packages without resident's consent

On 07/07/25, at 12:40pm, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Angela Smith, Administrator. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 07/07/25, LPA Saucedo asked for the census, staff, and resident rosters. On 07/07/25, at 12:50pm, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 7, 2025 · control 31-AS-20250627092504
Jun 25, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure personal proprty of resident was safely secured

At approximately 11:00 a.m. on 06/25/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit. To investigate the allegations above, LPA Duguma conducted an initial visit on 10/25/24 and conducted a record review at 3:00 p.m. LPA De La Cerra conducted a subsequent visit on 04/17/25 and reviewed additional records at 11:100 a.m. and interviewed staff and residents between 11:00 a.m. and 3:45 p.m. Today, LPA Reed interviewed the administrator, staff, and residents between 11:15 a.m. and 3:00 p.m., conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 11:30 a.m., and toured the facility inside and out at 12:15 p.m. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 25, 2025 · control 31-AS-20241022132307
Jun 25, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not communicate with responsible party regarding resident's care

At approximately 11:00 a.m. on 06/25/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit. To investigate the allegation above, LPA interviewed the administrator, staff, and residents between 11:15 a.m. and 3:00 p.m. today, conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 11:30 a.m., and toured the facility inside and out at 12:15 p.m. Regarding the allegation "Staff do not communicate with responsible party regarding resident's care" it was alleged facility staff have not provided care updates to the responsible party (RP) of Resident #1 (R1). Record review of R1’s facility file revealed they had a different RP from November 2022 until March 2025. R1's current RP tookover and became their Power of Attorney on 03/31/25. Review of R1’s hospice records indicated theirthe state’s words, verbatim · CDSS document, Jun 25, 2025 · control 31-AS-20250619143905
Jun 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not seek timely medical attention for resident in care.

At 10:10 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced initial complaint visit for the above allegation. LPA was greeted by the receptionist, and met with the Executive Director (ED) and explained the reason for the visit. At 10:20 AM, LPA requested resident and staff roster. At approximately 10:30 AM, LPA conducted a physical plant tour of the facility. At 10:45 AM, LPA requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, and etc., relevant to the investigation. Between 10:55 AM – 1:30 PM, LPA interviewed ED, Wellness Director (WD), Admission Cordinator (AC), Engagement Director, and seventeen (17) out of twenty one (21) residents who were avaliable. Continue on LIC 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 10, 2025 · control 31-AS-20250609142241
Jun 5, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not maintain the facility in a clean, safe, sanitary condition

Licensing Program Analyst (LPA) Mariana Agban conducted an unannounced initial complaint visit for the above allegation. LPA arrived, was greeted by the receptionist, and met with the Executive Director, explaining the reason for the visit. LPA requested copies of pertinent information which includes LIC 500 and Resident Roster. LPA conducted a physical plan tour, to ensure health and safety of the residents are protected and are in compliance with Title 22 Regulations. Allegation: Staff did not maintain the facility in a clean, safe, sanitary condition The complainant alleged that there is always feces on the toilets in the facility. LPA conducted phyiscal plant and observed all facility main toilets are clean and in saniatry condition. Interviews with 13 out of 175 residents denied the allegation. Interview with the Executive Director confirmed that staff are providing housekeeping services daily and weekly and as needed. Based on information obtained the allegation is deemed Unsubstthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 31-AS-20250527104046
May 30, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not provide a copy of admission agreement to resident

This is the addendum of the investigation report previously issued on 08/29/24. Licensing Program Analyst (LPA)Antonia Alvizar-Ettima conducted an unannounced visit to conduct additional investigation for the above noted allegation. LPA met with Administrator and explained the reason for the visit. The investigation of the above allegation was initiated by the LPA Rosaura Valenzuela on 08/29/24 at which time LPA interviewed facility staff and residents. At the time of this visit, at 10:10a.m. LPA Alvizar- Ettima and Administrator conducted facility tour. At 11:25a.m. LPA conducted interview with seventeen (17) out of one-hundred and seventy-three (173) residents. At 1:30a.m. LPA spoke with facility staff regarding R1. In addition, at 2:30p.m. LPA reviewed facility records, including, but not limited to R1’s facility admission agreement and other documents pertaining to allegation. Prior to this visit on 4/30/25 LPA Alvizar-Ettima interviewed R1 over the phone and asked questions regardthe state’s words, verbatim · CDSS document, May 30, 2025 · control 31-AS-20240822110519
May 30, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff failed to provide emergenvy medical servies in timely manner

This is amended copy of the report previously issue on 5/30/25 the document was amended to make the corrections. This is the addendum of the investigation report previously issued on 07/10/24. Licensing Program Analyst (LPA) Anotonia Alvizar-Ettima conducted an unannounced visit for the above noted allegation. LPA met with Administrator and explained the reason for the visit. The investigation of the above allegation was initiated by the LPA Rosaura Valenzuela on 07/10/24 at which time LPA interviewed facility staff and residents. At the time of this visit, LPA Alvizar-Ettima inspected the facility at 10:10a.m. and checked call pendants of the residents present in their rooms. While inspecting residents’ rooms and thereafter at 11:25a.m. LPA Alvizar- Ettima conducted interview with seventeen (17) out of one-hundred and seventy-three (173) residents. At 1:15p.m. LPA requested and reviewed facility records, including, but not limited to R1’s facility files, unusual incident reports,and othe state’s words, verbatim · CDSS document, May 30, 2025 · control 31-AS-20240710101309
May 12, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not respond timely to a resident's emergency alerts. Staff did not provide required medical attention to a resident. Staff did not properly maintain a resident's room.

On 5/12/2025 at approximately 9:30 AM, Licensing Program Analyst (LPA) Angelica Segovia conducted an unannounced subsequent complaint visit to the facility. LPA was greeted by the Executive Director (ED), Angela Smith and stated the reason for their visit was to deliver the findings of the complaint. To investigate the allegation(s), on 4/23/2025 LPA and Licensing Program Manager (LPM) Troy Agard conducted a physical plant tour, requested pertinent documentation, and conducted interviews with eleven (11) residents (R1-R11) and six (6) staff members (S1-S6). (Continue to LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, May 12, 2025 · control 31-AS-20250414152217
Apr 16, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 12, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility elevator is in disrepair

On 03/12/25, at 9:05am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Angela Smith, Administrator. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 03/12/25, LPA Saucedo asked for the census, staff, and resident rosters. On 03/12/25, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 12, 2025 · control 31-AS-20250307125306
Mar 5, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not follow up with resident's medical coverage.

Licensing Program Analyst (LPA) Abeye Duguma conducted an initial complaint visit to the facility to investigate the above allegations. LPAs met with Executive Director, Angela Smith, and explained the reason for the visit. --- Staff did not follow up with resident's medical coverage. It was alleged that facility did not assist with Resident #1's (R1) HMO insurance coverage. To investigate the allegation, LPA interviewed three (03) residents from around 11:00a.m. to 11:45a.m. and two (02) staff from around 11:45a.m. to 12:30p.m. During interviews with residents, R1 stated they made a mistake, and it was all a mix up, the issue was resolved immediately, they got the care they needed and wishes to remove the complaint. All other residents stated facility assists with medical appointments and transportation and are not experiencing any issues with getting assistance. (cont. on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2025 · control 31-AS-20250228131814
202410 state visits · 12 documents
Oct 25, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 5, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide adequate supervision resulting in resident eloping from facility.

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent visit for the above allegation. LPA met with the assistant administrator, Brandy Rangel, and explained the reason for the visit. ---Staff did not provide adequate supervision resulting in resident eloping from facility. It was alleged that Resident #1 (R1) was found lying on a sidewalk a short distance from the facility. To investigate the allegation, on 05/29/2024 LPA Rosaura Valenzuela requested pertinent documents. On 09/05/2024, LPA interviewed two (02) staff from 11:00 AM – 12:00 PM. A review of the R1’s Physician’s Report states that R1 can leave the facility unassisted. The Needs and Service Plan indicates that R1 is not a wandering and elopement risk, does not require assistance and is independent. (CONT on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 5, 2024 · control 31-AS-20240529142935
Aug 29, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not provide a copy of admission agreement to resident

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that facility staff did not provide a copy of the admission agreement to a resident. Resident #1 (R1) recalls signing the admission agreement, but believes they did not receive a copy of it. To investigate this allegation on 08/29/2024, between 11:00am and 12:00pm, LPA initiated staff interviews. Inteviews revealed that staff did provide a copy of the admission agreement to R1. When R1 signed their admission agreement and was given a copy, they then disputed the fact that they had a share of cost to pay to the facility. LPA was not able to speak to R1 since they were out of the community at the time of this visit. Between 12:00pm and 1:00pm, LPA reviewed facility records. Records conirmed what staff told LPA. Based on interviews and records review there is not sufficiethe state’s words, verbatim · CDSS document, Aug 29, 2024 · control 31-AS-20240822110519
Jul 10, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not respond in a timely manner to Resident's call pendant Staff failed to provide emergency medical services in a timely manner

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegations. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that staff did not respond in a timely manner to Resident #1 (R1's) call pendant. To investigate this allegation on 07/10/2024, between 11:00am and 12:30pm, staff interviews were initiated. Interviews revealed that neither R1 or Resident #2 (R2) pushed the call pendant. R1 was taken to their room from the dinning room at approximately 9:00pm by staff due to appearing tired. Shortly after being placed in the bed, R1 fell asleep. Staff continued to frequently monitor R1. R1 slept until approximately 10:30pm, when staff noticed that they were grunting and had vomited. Staff immediately assessed R1 and after evaulating them decided to call 911. LPA attempted to speak to R2 but they refused to answer questions. Between 12:30pm and 1:30pm, faciliy files were reviewed. Recorthe state’s words, verbatim · CDSS document, Jul 10, 2024 · control 31-AS-20240710101309
Jun 28, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff mismanaged resident's medication Staff did not meet resident's medical needs

At 9:45 a.m. on 06/28/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the assistant administrator and disclosed the reason for the visit. To investigate the allegations above, LPA toured the facility at 10:00 a.m., interviewed four (04) staff between 10:10 a.m. and 11:45 a.m., Resident #1 (R1) at 1:45 p.m., and conducted a records review of pertinent records including but not limited to admission agreements, medical assessments, and medications records at 12:00 p.m. Regarding the allegation “Staff mismanaged resident's medication” it was alleged that the medication Ethambutol was given at too high of a dose to R1. Also, Medication Administration Records (MARs) had missing entries which may have indicated the medications were not given at all. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 28, 2024 · control 31-AS-20240620150023
Jun 28, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not prevent an altercation between residents

At 9:45 a.m. on 06/28/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the assistant administrator and disclosed the reason for the visit. To investigate the allegations above, LPA toured the facility at 10:00 a.m., interviewed three (03) residents between 10:20 a.m. and 10:45 a.m., four (04) staff between 10:10 a.m. and 11:45 a.m., and conducted a records review of pertinent records including but not limited to admission agreements, medical assessments, and service plans at 12:00 p.m. Regarding the allegation “Staff did not prevent an altercation between residents” it was alleged staff did not intervene to prevent a physical altercation between Resident #1 (R1) and Resident #2 (R2) in the dining room on 06/22/2024. Substantiatedthe state’s words, verbatim · CDSS document, Jun 28, 2024 · control 31-AS-20240624134254
Jun 12, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not safeguard residents belongings

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Nilda Mercado Business Officer Manager and explained the reason for the visit. It was reported that staff did not safeguard residents belongings. To investigate this allegation on 06/12/2024, between 12:00pm and 12:30pm, staff interviews were initiated. Interviews revealed that Resident #1 ( R1) arrived to the facility on 04/16/2024 at approximately 2:30pm and left the community at approximately 4:30pm the same day. R1 did not return to the facility to pick up their belongings or to sleep there and never signed the admissions agreement. They left the facility before the paper work was finalized. In regards to R1's personal belonings, they were placed in the facility storage. Based on interviews there is not sufficient information to support this allegation. Hence, the allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of tthe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 31-AS-20240610154955
May 29, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not provide safe environment for resident.

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brany Rangel and explained the reason for the visit. It was reported that staff does not provide a safe environment for resident. Resident #1 (R1) alleged that an unknown male resident at the facility threaten and attempted to assault them. To investigate this allegation on 05/29/24, between 1:00pm and 1:30pm, staff interviews were initiated. Interviews revealed that R1 has been out of the community since 05/06/2024, due to being a danger to others and placed on a 5150. Staff are not aware of anyone in the community trying to hurt or assault R1. LPA could not speak to R1 since they out of the community at the time of this visit. Between 1:30pm and 2:00pm, facility records were reviewed. Records confirmed what staff told LPA. Based on interviews and records review there is not sufficient information to support this allegation. Therefore,the state’s words, verbatim · CDSS document, May 29, 2024 · control 31-AS-20240522125506
May 29, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Lack of supervision resulting in resident being assaulted by another resident. Staff did not provide a safe environment for resident.

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegations. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that due to lack of supervision residents assaulted each other. It was alleged that Resident #1 (R1) was punched and pushed by Resident #2. As a result, R1 sustained a broken rib and was hospitalized. It was also alleged that Resident #3 was physically assualted by Resident #4. To investigate the allegation on 05/29/24, between 1:00pm and 2:00pm, staff interviews were initiated. Interviews revealed that R1 and R2 had a disagreement in their room that led to an altercation. R1 tried to punch R2 and fell in the process. R2 denied hitting R1. Both R1 and R2 are non-ambulatory. When staff heard the commotion, they went to the room and accessed each resident. R1 was sent to the hospital since they were complaining of pain. R1 was moved to another room and R2 will be vacatithe state’s words, verbatim · CDSS document, May 29, 2024 · control 31-AS-20240528164626
May 21, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee does not allow resident to have a cat

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that Licensee does not allow Resident #1 (R1) to have a cat. To investigate this allegation on 05/21/2024, between 1:35pm and 2:00pm, staff interviews were initiated. Staff interviews revealed that R1's medical doctor said that R1 is not capable of caring for service animals since they can not take care of self. Moreover, staff held a meeting with R1 and their case manager to explain why they can not have a cat. Between 2:00pm and 2:30pm, LPA reviewed facility records. Facility records confirmed what staff told LPA. Based on interviews and records review, there is not sufficient information to support the allegation. Thus, this allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of this visit. Exit interview conducted and a copy ofthe state’s words, verbatim · CDSS document, May 21, 2024 · control 31-AS-20240517154045
Apr 18, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Due to lack of supervision, resident was able to leave the facility unassisted

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that due to lack of supervision, Resident #1 (R1) was able to leave the facility unassisted. On 04/18/2024, between 11:45am and 12:10pm, staff interviews were initiated. Interviews revealed that R1 arrived to the faciility on 4/16/2024 at approviately 2:30pm and left the community at approximately 4:30pm the same day . R1 has not returned to the facility to pick up their belongings or to sleep there and never signed the admissions agreement. They left the facility before the paper work was finalized. Between 12:15pm and 12:45pm, LPA reviewed facility records. Records confirmed what staff had told LPA. In addition, records revealed that R1 is ambulatory and is able to leave the facility unassisted. The facility is not locked down. Continue on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 18, 2024 · control 31-AS-20240417123440
Feb 22, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20231 state visit · 1 document
Nov 30, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations2typical 1
Type B citations10typical 1
Substantiated complaints11typical 2
Total complaints52typical 7
State visits on file68typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2024.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026172302025222612024101212023110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

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Is Leisure Vale Assisted Living licensed?

Yes — Leisure Vale Assisted Living is a licensed residential care home for the elderly (RCFE) in Glendale (Los Angeles County): California license #197610442, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 199 residents. State records list 60 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated July 3, 2026, appears in the inspection record on this page.

Can Leisure Vale Assisted Living care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Leisure Vale Assisted Living with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR 199 AMBULATORIES WHERE 100 CAN NON-AMBUTOARIES ON FIRST FLOOR IN ROOM #1-8, 25-30, 51-71, AND 87-88 AND 30 BEDRIDDEN IN ROOM #72-86. 2ND AND 3RD FLOOR IS ONLY FOR AMBULATORY ONLY. WAIVER/GRANTED FOR HOSPICE CARE FOR 30.

How much does Leisure Vale Assisted Living cost?

California's public licensing record does not include Leisure Vale Assisted Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Leisure Vale Assisted Living accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Leisure Vale Assisted Living through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

167 of 199 beds occupied (84%) when the state visited on October 31, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Leisure Vale Assisted Living?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 68 state visits and 60 dated documents since 2023 for Leisure Vale Assisted Living; 22 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 31, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

22 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility did not ensure to have a sufficient amount of food to provide for the residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA met with Administrator Stephanie Oden and explained the reason for the visit. LPA conducted a physical plant tour at 9:34 AM, requested copies of facility documents at 10:12 AM and interviewed staff and residents between 10:30 AM to 1:30 PM. Regarding the allegation that Facility did not ensure to have a sufficient amount of food to provide for the residents, it was alleged that Resident #1 (R1) was not provided with breakfast and the facility failed to provide lunch or dinner due to the supply issue. LPA's observation during the physical plant tour at 9:34 AM revealed that the facility has sufficient stock of perishable food for two (2) days and non-perishable for seven (7) days. LPA's interview with the Culinary Director today at around 10:44 AM revealed that the food is being delivered twice a week on Mondays and Thursdays and admitted tCDSS inspection report, October 31, 2025 · control 31-AS-20251027113254
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not meeting residents' personal hygiene needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 7/30/2025 Licensing Program Analyst (LPA) Melissa Spaeth conducted a complaint investigation at the above facility to address the following allegation(s). LPA Spaeth met with the Administrator, Angela Smith. LPA explained the purpose of this visit was to gather information, interview staff and residents, and deliver findings regarding the complaint. LPA interviewed seventeen (17) out of one hundred seventy-one (171) residents (R2-R18), the Administrator, and eight (8) out of sixty-nine staff members (S1-S8) at 11:10 am until 2:00 pm. LPA reviewed residents’ documents at 2:10 pm until 2:30 pm. LPA received the resident roster, staff work schedule, and copies of residents’ files. LPA and the Administrator toured the facility at 2:45 pm until 3:00 pm. Continued on 9099-C UnsubstantiatedCDSS inspection report, July 30, 2025 · control 31-AS-20250723141110
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff opens residents' mail and packages without resident's consent
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/07/25, at 12:40pm, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Angela Smith, Administrator. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 07/07/25, LPA Saucedo asked for the census, staff, and resident rosters. On 07/07/25, at 12:50pm, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued UnsubstantiatedCDSS inspection report, July 7, 2025 · control 31-AS-20250627092504
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure personal proprty of resident was safely secured
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At approximately 11:00 a.m. on 06/25/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit. To investigate the allegations above, LPA Duguma conducted an initial visit on 10/25/24 and conducted a record review at 3:00 p.m. LPA De La Cerra conducted a subsequent visit on 04/17/25 and reviewed additional records at 11:100 a.m. and interviewed staff and residents between 11:00 a.m. and 3:45 p.m. Today, LPA Reed interviewed the administrator, staff, and residents between 11:15 a.m. and 3:00 p.m., conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 11:30 a.m., and toured the facility inside and out at 12:15 p.m. UnsubstantiatedCDSS inspection report, June 25, 2025 · control 31-AS-20241022132307
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not communicate with responsible party regarding resident's care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At approximately 11:00 a.m. on 06/25/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit. To investigate the allegation above, LPA interviewed the administrator, staff, and residents between 11:15 a.m. and 3:00 p.m. today, conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 11:30 a.m., and toured the facility inside and out at 12:15 p.m. Regarding the allegation "Staff do not communicate with responsible party regarding resident's care" it was alleged facility staff have not provided care updates to the responsible party (RP) of Resident #1 (R1). Record review of R1’s facility file revealed they had a different RP from November 2022 until March 2025. R1's current RP tookover and became their Power of Attorney on 03/31/25. Review of R1’s hospice records indicated theirCDSS inspection report, June 25, 2025 · control 31-AS-20250619143905
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not seek timely medical attention for resident in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At 10:10 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced initial complaint visit for the above allegation. LPA was greeted by the receptionist, and met with the Executive Director (ED) and explained the reason for the visit. At 10:20 AM, LPA requested resident and staff roster. At approximately 10:30 AM, LPA conducted a physical plant tour of the facility. At 10:45 AM, LPA requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, and etc., relevant to the investigation. Between 10:55 AM – 1:30 PM, LPA interviewed ED, Wellness Director (WD), Admission Cordinator (AC), Engagement Director, and seventeen (17) out of twenty one (21) residents who were avaliable. Continue on LIC 9099C UnsubstantiatedCDSS inspection report, June 10, 2025 · control 31-AS-20250609142241
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not maintain the facility in a clean, safe, sanitary condition
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Mariana Agban conducted an unannounced initial complaint visit for the above allegation. LPA arrived, was greeted by the receptionist, and met with the Executive Director, explaining the reason for the visit. LPA requested copies of pertinent information which includes LIC 500 and Resident Roster. LPA conducted a physical plan tour, to ensure health and safety of the residents are protected and are in compliance with Title 22 Regulations. Allegation: Staff did not maintain the facility in a clean, safe, sanitary condition The complainant alleged that there is always feces on the toilets in the facility. LPA conducted phyiscal plant and observed all facility main toilets are clean and in saniatry condition. Interviews with 13 out of 175 residents denied the allegation. Interview with the Executive Director confirmed that staff are providing housekeeping services daily and weekly and as needed. Based on information obtained the allegation is deemed UnsubstCDSS inspection report, June 5, 2025 · control 31-AS-20250527104046
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not provide a copy of admission agreement to resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This is the addendum of the investigation report previously issued on 08/29/24. Licensing Program Analyst (LPA)Antonia Alvizar-Ettima conducted an unannounced visit to conduct additional investigation for the above noted allegation. LPA met with Administrator and explained the reason for the visit. The investigation of the above allegation was initiated by the LPA Rosaura Valenzuela on 08/29/24 at which time LPA interviewed facility staff and residents. At the time of this visit, at 10:10a.m. LPA Alvizar- Ettima and Administrator conducted facility tour. At 11:25a.m. LPA conducted interview with seventeen (17) out of one-hundred and seventy-three (173) residents. At 1:30a.m. LPA spoke with facility staff regarding R1. In addition, at 2:30p.m. LPA reviewed facility records, including, but not limited to R1’s facility admission agreement and other documents pertaining to allegation. Prior to this visit on 4/30/25 LPA Alvizar-Ettima interviewed R1 over the phone and asked questions regardCDSS inspection report, May 30, 2025 · control 31-AS-20240822110519
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff failed to provide emergenvy medical servies in timely manner
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
This is amended copy of the report previously issue on 5/30/25 the document was amended to make the corrections. This is the addendum of the investigation report previously issued on 07/10/24. Licensing Program Analyst (LPA) Anotonia Alvizar-Ettima conducted an unannounced visit for the above noted allegation. LPA met with Administrator and explained the reason for the visit. The investigation of the above allegation was initiated by the LPA Rosaura Valenzuela on 07/10/24 at which time LPA interviewed facility staff and residents. At the time of this visit, LPA Alvizar-Ettima inspected the facility at 10:10a.m. and checked call pendants of the residents present in their rooms. While inspecting residents’ rooms and thereafter at 11:25a.m. LPA Alvizar- Ettima conducted interview with seventeen (17) out of one-hundred and seventy-three (173) residents. At 1:15p.m. LPA requested and reviewed facility records, including, but not limited to R1’s facility files, unusual incident reports,and oCDSS inspection report, May 30, 2025 · control 31-AS-20240710101309
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not respond timely to a resident's emergency alerts. Staff did not provide required medical attention to a resident. Staff did not properly maintain a resident's room.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 5/12/2025 at approximately 9:30 AM, Licensing Program Analyst (LPA) Angelica Segovia conducted an unannounced subsequent complaint visit to the facility. LPA was greeted by the Executive Director (ED), Angela Smith and stated the reason for their visit was to deliver the findings of the complaint. To investigate the allegation(s), on 4/23/2025 LPA and Licensing Program Manager (LPM) Troy Agard conducted a physical plant tour, requested pertinent documentation, and conducted interviews with eleven (11) residents (R1-R11) and six (6) staff members (S1-S6). (Continue to LIC 9099-C) UnsubstantiatedCDSS inspection report, May 12, 2025 · control 31-AS-20250414152217
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility elevator is in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/12/25, at 9:05am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Angela Smith, Administrator. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 03/12/25, LPA Saucedo asked for the census, staff, and resident rosters. On 03/12/25, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued UnsubstantiatedCDSS inspection report, March 12, 2025 · control 31-AS-20250307125306
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not follow up with resident's medical coverage.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Abeye Duguma conducted an initial complaint visit to the facility to investigate the above allegations. LPAs met with Executive Director, Angela Smith, and explained the reason for the visit. --- Staff did not follow up with resident's medical coverage. It was alleged that facility did not assist with Resident #1's (R1) HMO insurance coverage. To investigate the allegation, LPA interviewed three (03) residents from around 11:00a.m. to 11:45a.m. and two (02) staff from around 11:45a.m. to 12:30p.m. During interviews with residents, R1 stated they made a mistake, and it was all a mix up, the issue was resolved immediately, they got the care they needed and wishes to remove the complaint. All other residents stated facility assists with medical appointments and transportation and are not experiencing any issues with getting assistance. (cont. on LIC9099-C) UnsubstantiatedCDSS inspection report, March 5, 2025 · control 31-AS-20250228131814

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide adequate supervision resulting in resident eloping from facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent visit for the above allegation. LPA met with the assistant administrator, Brandy Rangel, and explained the reason for the visit. ---Staff did not provide adequate supervision resulting in resident eloping from facility. It was alleged that Resident #1 (R1) was found lying on a sidewalk a short distance from the facility. To investigate the allegation, on 05/29/2024 LPA Rosaura Valenzuela requested pertinent documents. On 09/05/2024, LPA interviewed two (02) staff from 11:00 AM – 12:00 PM. A review of the R1’s Physician’s Report states that R1 can leave the facility unassisted. The Needs and Service Plan indicates that R1 is not a wandering and elopement risk, does not require assistance and is independent. (CONT on LIC 9099-C) UnsubstantiatedCDSS inspection report, September 5, 2024 · control 31-AS-20240529142935
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not provide a copy of admission agreement to resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that facility staff did not provide a copy of the admission agreement to a resident. Resident #1 (R1) recalls signing the admission agreement, but believes they did not receive a copy of it. To investigate this allegation on 08/29/2024, between 11:00am and 12:00pm, LPA initiated staff interviews. Inteviews revealed that staff did provide a copy of the admission agreement to R1. When R1 signed their admission agreement and was given a copy, they then disputed the fact that they had a share of cost to pay to the facility. LPA was not able to speak to R1 since they were out of the community at the time of this visit. Between 12:00pm and 1:00pm, LPA reviewed facility records. Records conirmed what staff told LPA. Based on interviews and records review there is not sufficieCDSS inspection report, August 29, 2024 · control 31-AS-20240822110519
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not respond in a timely manner to Resident's call pendant Staff failed to provide emergency medical services in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegations. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that staff did not respond in a timely manner to Resident #1 (R1's) call pendant. To investigate this allegation on 07/10/2024, between 11:00am and 12:30pm, staff interviews were initiated. Interviews revealed that neither R1 or Resident #2 (R2) pushed the call pendant. R1 was taken to their room from the dinning room at approximately 9:00pm by staff due to appearing tired. Shortly after being placed in the bed, R1 fell asleep. Staff continued to frequently monitor R1. R1 slept until approximately 10:30pm, when staff noticed that they were grunting and had vomited. Staff immediately assessed R1 and after evaulating them decided to call 911. LPA attempted to speak to R2 but they refused to answer questions. Between 12:30pm and 1:30pm, faciliy files were reviewed. RecorCDSS inspection report, July 10, 2024 · control 31-AS-20240710101309
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff mismanaged resident's medication Staff did not meet resident's medical needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At 9:45 a.m. on 06/28/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the assistant administrator and disclosed the reason for the visit. To investigate the allegations above, LPA toured the facility at 10:00 a.m., interviewed four (04) staff between 10:10 a.m. and 11:45 a.m., Resident #1 (R1) at 1:45 p.m., and conducted a records review of pertinent records including but not limited to admission agreements, medical assessments, and medications records at 12:00 p.m. Regarding the allegation “Staff mismanaged resident's medication” it was alleged that the medication Ethambutol was given at too high of a dose to R1. Also, Medication Administration Records (MARs) had missing entries which may have indicated the medications were not given at all. UnsubstantiatedCDSS inspection report, June 28, 2024 · control 31-AS-20240620150023
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not prevent an altercation between residents
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
At 9:45 a.m. on 06/28/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the assistant administrator and disclosed the reason for the visit. To investigate the allegations above, LPA toured the facility at 10:00 a.m., interviewed three (03) residents between 10:20 a.m. and 10:45 a.m., four (04) staff between 10:10 a.m. and 11:45 a.m., and conducted a records review of pertinent records including but not limited to admission agreements, medical assessments, and service plans at 12:00 p.m. Regarding the allegation “Staff did not prevent an altercation between residents” it was alleged staff did not intervene to prevent a physical altercation between Resident #1 (R1) and Resident #2 (R2) in the dining room on 06/22/2024. SubstantiatedCDSS inspection report, June 28, 2024 · control 31-AS-20240624134254
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not safeguard residents belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Nilda Mercado Business Officer Manager and explained the reason for the visit. It was reported that staff did not safeguard residents belongings. To investigate this allegation on 06/12/2024, between 12:00pm and 12:30pm, staff interviews were initiated. Interviews revealed that Resident #1 ( R1) arrived to the facility on 04/16/2024 at approximately 2:30pm and left the community at approximately 4:30pm the same day. R1 did not return to the facility to pick up their belongings or to sleep there and never signed the admissions agreement. They left the facility before the paper work was finalized. In regards to R1's personal belonings, they were placed in the facility storage. Based on interviews there is not sufficient information to support this allegation. Hence, the allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of tCDSS inspection report, June 12, 2024 · control 31-AS-20240610154955
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not provide safe environment for resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brany Rangel and explained the reason for the visit. It was reported that staff does not provide a safe environment for resident. Resident #1 (R1) alleged that an unknown male resident at the facility threaten and attempted to assault them. To investigate this allegation on 05/29/24, between 1:00pm and 1:30pm, staff interviews were initiated. Interviews revealed that R1 has been out of the community since 05/06/2024, due to being a danger to others and placed on a 5150. Staff are not aware of anyone in the community trying to hurt or assault R1. LPA could not speak to R1 since they out of the community at the time of this visit. Between 1:30pm and 2:00pm, facility records were reviewed. Records confirmed what staff told LPA. Based on interviews and records review there is not sufficient information to support this allegation. Therefore,CDSS inspection report, May 29, 2024 · control 31-AS-20240522125506
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLack of supervision resulting in resident being assaulted by another resident. Staff did not provide a safe environment for resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegations. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that due to lack of supervision residents assaulted each other. It was alleged that Resident #1 (R1) was punched and pushed by Resident #2. As a result, R1 sustained a broken rib and was hospitalized. It was also alleged that Resident #3 was physically assualted by Resident #4. To investigate the allegation on 05/29/24, between 1:00pm and 2:00pm, staff interviews were initiated. Interviews revealed that R1 and R2 had a disagreement in their room that led to an altercation. R1 tried to punch R2 and fell in the process. R2 denied hitting R1. Both R1 and R2 are non-ambulatory. When staff heard the commotion, they went to the room and accessed each resident. R1 was sent to the hospital since they were complaining of pain. R1 was moved to another room and R2 will be vacatiCDSS inspection report, May 29, 2024 · control 31-AS-20240528164626
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not allow resident to have a cat
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that Licensee does not allow Resident #1 (R1) to have a cat. To investigate this allegation on 05/21/2024, between 1:35pm and 2:00pm, staff interviews were initiated. Staff interviews revealed that R1's medical doctor said that R1 is not capable of caring for service animals since they can not take care of self. Moreover, staff held a meeting with R1 and their case manager to explain why they can not have a cat. Between 2:00pm and 2:30pm, LPA reviewed facility records. Facility records confirmed what staff told LPA. Based on interviews and records review, there is not sufficient information to support the allegation. Thus, this allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of this visit. Exit interview conducted and a copy ofCDSS inspection report, May 21, 2024 · control 31-AS-20240517154045
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to lack of supervision, resident was able to leave the facility unassisted
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit. It was reported that due to lack of supervision, Resident #1 (R1) was able to leave the facility unassisted. On 04/18/2024, between 11:45am and 12:10pm, staff interviews were initiated. Interviews revealed that R1 arrived to the faciility on 4/16/2024 at approviately 2:30pm and left the community at approximately 4:30pm the same day . R1 has not returned to the facility to pick up their belongings or to sleep there and never signed the admissions agreement. They left the facility before the paper work was finalized. Between 12:15pm and 12:45pm, LPA reviewed facility records. Records confirmed what staff had told LPA. In addition, records revealed that R1 is ambulatory and is able to leave the facility unassisted. The facility is not locked down. Continue on 9099-C UnsubstantiatedCDSS inspection report, April 18, 2024 · control 31-AS-20240417123440

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 68 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
10
typical for this size: 1
Substantiated complaints
11
typical for this size: 2
Total complaints
52
typical for this size: 7
State visits on file
68
typical for this size: 19
See the full inspection record on the state's site →
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