Brightstar Senior Care,inc

Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with staff, Zinaida Safaryan and Irina Grigoryan, and advised them of the complaint. LPA advised the office manager, Narine Aida and administrator, Ayedah Allahdad over the telephone. Today's investigation consisted of interviews with staff and residents and a physical plant inspection. Staff are not preventing resident(s) from being abused while in care: In regards to the allegation, it was reported that at least two (2) residents stated they're being abused. No residents were identified to who was being abused. There were also no witnesses identified to the allegation. During the course of the investigation, two (2) of two staff interviewed and they deny the allegation. According to both administrator and office manager, they are unaware of any abuse being made and haven't received any complaints from residents about being mistreated. LPA interviewedRead the full finding— CDSS inspection report, September 15, 2023 · control 31-AS-20230907102318

Licensing Program Analysts (LPAs) Evelin Rios and Christopher Alemoh conducted a subsequent complaint visit to follow-up with the facility about the above allegations. LPAs were greeted by staff #1 (S1) and granted access. LPAs met with the house manger Narineh Ohanian and explained the purpose of the visit. Allegation: Staff are unable to communicate with residents due to language barrier. In regards to the allegation, it was reported that a staff spoke very limited English and was unable to understand instructions or requests for assistance. Interviews with staff #1 (S1) on 2/13/2023 indicated that they do speak limited English but it does not hinder them from taking care of the residents. According to S1 they can use google translate if need be. Interview with residents on 02/13/2023 and 08/14/2023 revealed S1 doesn't speak English very well but is able to assist when needed. Various resident interviews indicate if one staff doesn't understand they call on another staff that does. ORead the full finding— CDSS inspection report, August 14, 2023 · control 31-AS-20230208125524

Licensing Program Analysts (LPAs) Evilin Rios and Michael Cava conducted a subsequent complaint visit to the facility to obtain additional information pertaining to the above allegation. LPAs met with the administrator, Ayedeh Allahdadi, and advised her of the visit. Today's investigation consisted of record review, which was conducted at apprximately 1:30pm to 2:00pm. Based on the information obtained, the investigation to remain Unsubstantiated at this time. The administrator was advised and a copy of this report given. Unsubstantiated— CDSS inspection report, July 20, 2023 · control 31-AS-20230322162006

Licensing Program Analysts (LPAs) Evelin Rios and Michael Cava conducted a subsequent complaint visit to follow-up with the facility about the above allegation. LPAs met with the administrator, Ayedah Allahdadi and explained the purpose of the visit. Allegation: Staff did not respond to resident's requests for assistance in a timely manner. In regards to the allegation, it was reported that staff did not respond to resident when they pushed their call button. Interviews with staff Narineh Ohanian on 2/13/2023 indicated that resident #1 (R1) would continuously push her call button and requested to know the time it was in the middle of the night. According to Narineh because staff knew it was R1 requesting to know the time at night they removed her call button. Interview with R1 and R1's roommate resident #2 (R2) revealed R1 would become disoriented at night and consistently request to know the time becasue R1did not know if it was morning, staff would no longer respond to R1's request.Read the full finding— CDSS inspection report, July 20, 2023 · control 31-AS-20230208125524

Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. It was reported that since Resident 1 (R1) has moved into the facility, R1 wasn't allowed visitation by family and friends. LPA met with staff, Narineh Ohanian, and advised her of the complaint. The investigation consisted of interviews with residents and staff, record review, and a physical plant inspection to insure the health and safety of the residents in care. Interviews with four of four residents do not corroborate with the allegations of not being allowed visitors, stating they are allowed visitation. According to staff, residents have never been denied any visitation, so long as visitors come and visit during visitng hours. Regarding R1, staff stated it was their family's decision to limit visitation at this time, as R1 was recently diagnosed with a condition that causes them to become aggressive when they do have guests. UnsubstantiatedRead the full finding— CDSS inspection report, March 28, 2023 · control 31-AS-20230322162006

Licensing Program Analysts (LPAs) Mariana Agban and Michael Cava conducted a complaint visit at the facility to investigate the above allegations. LPAs met with the administrator, Ayedah Allahdadi and staff, Narineh Ohanian, and advised them of the complaint. Today's investigation consisted of interviews with residents and staff that were held between 8:40am to 11:00am. At approximately 11:00am to 12:00pm, a physical plant inspection was made. Between 12:00pm and 1:00 pm, LPAs conducted a record revew. Staff does not provide resident medications as prescribed: In regards to the allegation, it was reported that Resident 1 (R1) was not given their medication consistently. Interview made with R1 could not confirm the allegation. R1 could not identify what medication and what time of the day, their medications were supposed to be taken. Interviews with the administrator and staff indicate that R1 received their medication as prescribed. LPAs also interviewed two of two residents. Both resiRead the full finding— CDSS inspection report, March 14, 2023 · control 31-AS-20230307095829

Licensing Program Analyst (LPA), Patrick Shanahan, arrived at the facility in response to the above mentioned allegations. The LPA was greeted by facility staff and all Covid checks were preformed before allowing the LPA entrance. The administrator was notified of the LPA's visit and arrived a short while later. Allegation 1. Resident’s are locked inside of facility. The LPA was able to interview staff and residents regarding this allegation. Facility staff denied ever locking or restricting the residents movements while inside the facility. There were two residents residing at the home during the visit. The first resident (R1) was interviewed at the kitchen table and could not recall if the doors had been locked. R1 appeared to be forgetful and at times confused. The second resident (R2) was interviewed in R2's room. R2 stated that R2 had never tried to leave the facility unassisted and required a walker to move around. Continues on LIC 9099-C SubstantiatedRead the full finding— CDSS inspection report, December 13, 2022 · control 31-AS-20221207151234

Licensing Program Analyst (LPA) Patrick Shanahan, arrived at the facility in response to the above mentioned allegation. The LPA was greeted by facility staff and the administrator was called and arrived a short while later. Allegation 1. Resident did not receive a copy of their Admissions Agreement. The LPA was able to interview staff and residents regarding this allegation. The facility staff and the facility administrator both confirmed that an admission agreement had been completed. Both the staff and the administrator also confirmed that one resident had requested a copy of the report, but due to a slow printer a copy was not provided to the resident. One out of the 4 residents interviewed also confirmed that an admission agreement was requested but was not provided. Based on interviews conducted with residents and admission from staff and the administrator, this allegation is deemed SUBSTANTIATED. Exit interview conducted, deficiency cited and report issued. SubstantiatedRead the full finding— CDSS inspection report, October 25, 2022 · control 31-AS-20221020145038