Atria Tarzana

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Allegation investigated: Staff do not ensure that outside vendors maintain resident privacy during the provision of services

At approximately 9:00 a.m. on 05/15/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit. Regarding the allegation "Staff do not ensure that outside vendors maintain resident privacy during the provision of services" it was alleged a performer, Performer #1 (P1), performed at the facility and filmed residents without their consent. To investigate the allegation above, LPA conducted an initial visit on 05/14/26 and interviewed staff between 2:15 p.m. and 3:15 p.m. Today, LPA interviewed residents between 9:30 a.m. and 10:45 a.m. and toured the facility inside and out at 10:00 a.m. Interview with the administrator at 2:15 p.m. on 05/14/26 revealed residents sign a consent form to be filmed as part of the admission process. The facility maintains a list of residents who do not give consent to be filmed. LPA reviewed the consent form and the list of residents at 2:50 p.m. on 05/14/26. Interview with the Activity Director at 2:45 p.m. on 05/14/26 confirmed P1 performed in April 2025. The Activity Director also noted that all residents at the performance gave consent to be filmed. Unsubstantiated None of the residents who refused to give consent to be filmed attended the performance. Therefore, all residents at the performance had given consent to be filmed. The Activity Director noted about fifteen (15) residents were at the performance. LPA interviewed seven (07) of the fifteen (15) residents. Seven (07) out of seven (07) residents interviewed stated they had no issue with their right to privacy. All residents interviewed stated they felt staff did a good job of protecting their privacy. LPA observed a flamenco performance at approximately 3:00 p.m. on 05/14/26 in which no residents were being filmed. Based on observations, interviews, and record review, staff ensure residents’ privacy is maintained from outside vendors. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety concerns were observed during today’s visit. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, May 15, 2026 · control 31-AS-20260506163711

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Michael Cava conducted an Annual Required visit and inspection of the facility. LPA met with the administrator, Irma Arteaga, and explained the reason for the visit. At approximately 9:00am, with the assistance of the administrator, LPA took a tour of the physical plant. The facility is a four story building with 112 resident rooms, private and public bathrooms, kitchen and dining areas, common areas, outdoor areas, business offices, activity rooms, gym, medication room, salon, and underground garage. It has an approved fire clearance for 136 residents, of which 25 may be non-ambulatory. Approved hospice waivers for ten (10). The smoke alarms are interconnected with carbon monoxide detectors that functions properly. There are fire extinguisher located throughout the facility halls. The charge date for the fire extinguishers is 09/17/2025. Kitchen: The kitchen appliances and fixtures are functional. LPA observed a sufficient amount of perishable and non-perishable food, sealed and properly stored. A daily menu is posted, and was reviewed. Alternate menu also available. Resident Rooms: LPA inspected random rooms on all four floors. Resident rooms were properly furnished with appropriate beddings and linens. There is sufficient lighting. Rooms are observed clean and sanitary. Exits and passageways from each room were clear of obstruction. Bathrooms: All resident rooms has their own private bathroom, which was observed to be properly supplied with functional fixtures. Hot water temperature taken in resident bathrooms had a range of 105 to 107 degrees Fahrenheit. Common Areas: The common areas inspected include the lobby, dining area, formal dining room, activity room, salon, business/computer room and gym. Common areas are properly furnished. Sufficient seating observed at the dining areas. The furniture and gym equipment are all in good repair. The last fire safety inspection, conducted by the State Fire Marshall was made on 09/17/25. Smoke alarms/detectors, fire doors, generators and elevators passed. Inspection for sprinklers not due for another five years. Emergency/Evacuation drill was last conducted on May 29, 2025. Vehicle registration with the Department of Motor Vehicles (DMV) is up to date. California Highway Patrol (CHP) last held seat belt inspection on facility vehicles in August 2025. Surrounding Grounds: Entry/exits were free of obstruction. There is furniture appropriate for outdoor use. There is an outdoor jacuzzi that is gated and locked. The fence around it’s parameters is approximately five feet. Laundry: There is an industrial laundry area located on the first floor. In addition, all resident bedrooms are equipped with a washer/dryer. Resident Files: Resident records are kept locked in the medication room. LPA conducted a file review of resident records to insure compliance of licensing forms. Staff Files: Staff records are stored in a director's office. LPA conducted a file review of staff records to insure licensing forms and training are up to date and compliant. Medications: Medication room is located on the first floor. Medication and Medication Records were review for proper storage and system implementation. Garage: There is an underground garage. Facility also offers valet parking. Pursuant to Title 22 Division 6 of the CA Code of Regulations, no deficiencies observed during the visit. Exit interview conducted and a copy of this report issued.the state’s words, verbatim · CDSS document, Sep 26, 2025

Type of visit: Required - 1 Year

At approximately 9:45 a.m. on 08/21/24, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced annual inspection. LPA met with the administrator and disclosed the reason for the visit. LPA and Administrator toured the facility inside and out. The facility was last visited on 06/14/23 for a complaint visit. It is a four story building with 112 resident rooms, public and shared bathrooms, kitchen and dining areas, common areas, outdoor areas, business offices, activity rooms, gym, medication room, salon, and underground garage. It has an approved fire clearance for 136 residents, of which 25 may be non-ambulatory. Approved hospice waivers for ten (10). At the main entrance, LPA observed postings for personal rights, rights of resident councils, confidential complaint contacts, facility license, facility sketch with evacuation routes, and ombudsman contacts. The front parking area was maintained and monitored by concierge. A doorbell is used for after-hours entry. The lobby contained furniture in good repair. Walls, floors, windows, screens, and blinds were clean and in good repair. At approximately 10:15 a.m. LPA measured the room temperature to be 74 degrees Fahrenheit. The southern hallway had business offices, the medication room, activity rooms, and the gym. The medication room was attended and inaccessible. Medications were locked and some were stored in the designated refrigerator. A complete first aid kit, two (02) medication carts, and emergency water supplies were also located in the med room. Activity rooms contained art supplies and reading materials. The gym was clean, and a resident was observed using the equipment. A jacuzzi outside was appropriately gated and locked. Patio furniture was shaded and in good condition. At approximately 10:30 a.m. LPA observed a fully charged fire extinguisher in the hallway. It was last inspected on 07/30/24. Daily activities and menus were posted in the elevators and throughout the hallways. The dining room was sanitary. The kitchen contained adequate supplies of perishable and non-perishable foods. The stove hood was clean. Appliances were in good condition. The kitchen was inaccessible. Cleaners were stored separate from the food storage areas. At approximately 10:45 a.m. the walk-in refrigerator and freezer temperatures were measured to be 38 and -2 degrees Fahrenheit, respectively. The laundry area was inaccessible and contained detergents, a washer, an iron press, and a dryer for large resident linens and facility linens. All appliances were in working order. The second, third, and fourth floors contained resident rooms. Resident rooms with oxygen in use contained appropriate signage outside. Each floor also had additional fire extinguishers in hallways and emergency exits which were free from hazards. Emergency evacuation chairs were observed in stairwells. Resident rooms contained kitchens, a washer and dryer, living rooms, bathrooms, and bedrooms. At approximately 11:00 a.m. LPA and the administrator tested the call system in Room #213. Staff arrived within seven (07) minutes. At 11:10 a.m. LPA measured the hot water in the resident bathroom to be 110.4 degrees Fahrenheit. At 11:15 a.m., the smoke and carbon monoxide detector was hard-wired and functioned when tested. At approximately 11:25 a.m. LPA and administrator tested the call system in room #403 and measured the hot water temperature in the bathroom to be 113.8 degrees Fahrenheit. Bedrooms contained a chair, lamp, nightstand, storage television, and a bed with adequate bedding. All furnishings were clean and in good condition. Private and shared bathrooms contained liquid soap, paper towels, trash cans with a tight fitting lids, grab bars near the toilet and shower, and a non-skid mat in the shower. At 11:30 a.m. LPA conducted a medication review. All resident medications were present in correct quantities, and all medication records were signed completely. At 12:00 p.m., LPA conducted a records review of resident and personnel files as well as the most recent fire safety tests. On 09/09/23, all fire and emergency safety systems passed inspection. All confidential files were available and complete. During today's inspection, the facility was in compliance with Title 22 regulations. No immediate health and safety risks were observed. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Aug 21, 2024

Allegation investigated: Staff are not seeking timely medical attention for a resident Staff are not providing appropriate care and supervision to a resident Staff are leaving a resident in a wheelchair for extended periods of time Resident is being denied planned activities while in care Resident is not afforded privacy while in care Resident personal belongings are being mishandled while in care Staff did not notify a resident of additional charges in a timely manner

At 08:00am, Licensing Program Analyst (LPA) Angela Panushkina, conducted an unannounced subsequent visit to deliver final findings. LPA met with the Maintenance Director and explained the reason for the visit. During the initial visit made on 01/12/2022, interviews and record review were made. At 10:05am, LPA requested resident and staff roster. At 10:10am, LPA requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services, Activity Schedule, relevant to the investigation. LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 11:00am – 3:20pm, LPA interviewed the Administrator, Community Care Manager, 3 out of 4 staff, 9 out of 12 residents and reviewed facility records (between 11:00am to 3:20pm). Continue on LIC9099-C Unsubstantiated Allegation: Staff are leaving a resident in a wheelchair for extended periods of time It was alleged that R1 is left in a wheelchair from breakfast to bedtime, without anyone taking R1 downstairs to the exercise classes. To investigate this allegation, LPA conducted an interview with the Administrator and three (3) staff members and was informed that all residents are being encouraged to come out of their rooms and communicate with each other. LPA was also informed that wheelchair bound residents are provided with an extra help and the staff frequently checks on them and changes their position from the wheelchair to the couch or bed, to prevent residents from developing pressure wounds. Interview with S1 also revealed that although R1 can be very difficult and often may refuse to go downstairs, the staff will continue to encourage R1 to go downstairs, but yet it is the resident’s personal right, and the staff will respect their decision. All parties interviewed denied the above allegation. Moreover, LPA conducted an interview with eight (8) residents and all residents indicated that the staff will always check on them often and if they request for assistance, staff will come quickly. Based on interviews and the information obtained, the allegation is deemed Unsubstantiated at this time. Allegation: Resident is being denied planned activities while in care To investigate this allegation, LPA conducted an interview with the Administrator and was informed that the facility posts monthly Activity schedule for the residents in the hallway. Moreover, a daily activity schedule is also provided, and the staff will encourage residents to participate. In addition, LPA was able to interview eight (8) out of twelve (12) residents and all residents interviewed expressed no concerns regarding the above allegation. One resident also informed LPA that the facility has a suggestion box for the activity as well. Lastly, during the initial visit conducted on 01/12/22, LPA observed twenty-one (21) residents engaging in a daily activity. Based on interviews, record reviews and LPA observation this allegation is deemed Unsubstantiated at this time Allegation: Resident is not afforded privacy while in care To investigate this allegation, LPA conducted an interview with the three (3) staff and all staff stated that R1 and all residents are accorded privacy in their everyday lives. Staff further stated that when they must enter the resident’s room, they knock first to alert them that they are entering the room. And when they do enter, they are only there to check on the well-being of the resident, to clean the room, assist the resident with their personal care needs, or to assist the resident with their activities of daily living. Continue on LIC9099-C Moreover, eight (8) residents interviewed denied the allegation and informed LPA that they did not have any problems with the staff giving them their privacy in their room or to have a private conversation with other residents or staff. And that the staff knocks before they come into their room and announces who they are and why they are there. Based on interviews, record reviews and LPA observation this allegation is deemed Unsubstantiated at this time. Allegation: Resident personal belongings are being mishandled while in care It was alleged that care staff is coming into R1’s room and takes personal belongings and stealing money from, either while R1’s in the bathroom, in the other room, and while sleeping. To investigate this allegation LPA conducted an interview with the Administrator and was informed that the facility conducts weekly and monthly meetings with all staff regarding Theft and Loss Policy, as well as Personal Rights. Administrator also informed LPA that this was never brought up to his attention by R1. In addition, three (3) staff members interviewed denied ever taking anything from R1 and or other residents. Moreover, eight (8) out of twelve (12) residents interviewed expressed no concerns regarding this allegation. All residents interviewed also informed LPA that they trust the staff and feel very safe at this facility. Based on interviews and the information obtained, the allegation is deemed Unsubstantiated at this time. Allegation: Staff did not notify a resident of additional charges in a timely manner It was alleged that the facility added $4000.00 additional charges to R1’s monthly rent without R1’s consent. To investigate this allegation, LPA conducted an interview with the Administrator and was informed that the facility’s policy is to provide a 60-day written notification via email and mail to the resident/responsible party regarding a rent increase. Administrator also informed LPA that in January 2022, the facility increased R1’s rent and R1/responsible party were made aware of the increase. Furthermore, at admission, residents and their responsible parties are notified of an annual increase pursuant to Health and Safety Code 1569.658. In addition to the admission agreement, a letter was sent out to R1’s responsible party on 10/28/21 advising them of their increase which would take effect on 1/1/2022. Per review, it was confirmed that the annual increase was disclosed on the admission agreement (page 37), and a letter was sent out for R1 indicating the increase on 10/28/21. Moreover, LPA conducted an interview with eight (8) out of twelve (12) residents and all residents interviewed expressed no concerns regarding this allegation. Based on interviews and the information obtained, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of this report signed and delivered. Allegation: Staff are not seeking timely medical attention for a resident It was alleged that the facility is not providing COVID test to residents. To investigate this allegation, during the initial visit, LPA conducted an interview with the Administrator and was informed that the facility takes COVID cases very seriously and once the resident shows any sign of cold/flu like symptoms the facility immediately provides a rapid test. Interview with the Community Care Manager revealed that R1 did not request any COVID test on or before January 2022. LPA was also informed that on 01/05/22 R1’s Physical Therapist requested R1 to be tested for COVID prior to therapy sessions, and the facility immediately provided the test. Moreover, the Administrator and the Community Care Manager also informed LPA that all positive COVID cases are reported to the Community Care Licensing Department within the first 24-hour. LPA conducted review of facility Incident Reports submitted during that time and did not observe a COVID positive report regarding R1. In addition, interview with three (3) staff members revealed that R1 was never self-isolated on or before January 2022. All staff also informed LPA that during that time they provided a care and supervision to R1 with no restrictions. Lastly, interview with eight (8) out of twelve (12) residents expressed no concerns regarding this allegation. Therefore, based on interviews this allegation is deemed Unsubstantiated. Allegation: Staff are not providing appropriate care and supervision to a resident To investigate this allegation, while interviewing a sample of twelve (12) residents, LPA randomly tested resident’s pendant and emergency call buttons in their rooms. LPA conducted a random inspection of three (3) pendants and two (2) emergency call buttons and staff responded within a reasonable time. Interview with the Administrator revealed that the facility’s expectation for response time is 10-15 minutes. LPA was also informed that prior to employment all staff members must complete their 40-hour training. Thereafter, the staff will complete one (1) week of shadowing and once ready, each staff will be provided with a weekly work schedule. In addition, interview with three (3) staff members revealed that all residents are being provided with an appropriate care and supervision. Staff also informed LPA that they respond to residents' call buttons immediately. Lastly, interviews with eight (8) out of twelve (12) residents interviewed expressed no concerns regarding this allegation and informed LPA that the staff is well trained and provides very good care and always respond to their calls immediately or within 5-10 minutes. Based on interviews and observation this allegation is deemed Unsubstantiated at this time. Continue on LIC9099-Cthe state’s words, verbatim · CDSS document, May 29, 2024 · control 31-AS-20220107110044