Wyngate Villa Gardens is a residential care home for the elderly (RCFE) in Tujunga, Los Angeles County, California — state license #197610099, licensed for 68 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 21 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated January 21, 2026 — published below in full, verbatim and unscored.

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Wyngate Villa Gardens

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Residential care home for the elderly (RCFE) · Large community, 68 residents · Tujunga, CA · Los Angeles County
LicensedHospiceBedriddenWheelchair not on fileMemory care not on file
No openings reportedBeds change hands in days ·
License #197610099, held since 2021 · read from the California state record on August 2, 2026 ·See on State Site →
7634 Wyngate Street · Tujunga, Los Angeles County
Phone
(818) 352-4270
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careNot on file — ask the home
Hospice careApproved for 10 residents
Bedridden careApproved for 10 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR (46) AMBULATORY. APPROVED FOR (22) NON-AMNULATORY, OF WHICH (10) MAY BE BEDRIDDEN. ALL BEDROOMS IN BUILDING 2 ARE CLEARED FOR BEDRIDDEN. ALL OTHER BEDROOMS IN OTHER BUILDINGS ARE FOR AMBULATORY. APPROVED HOSPICE WAIVER FOR (10).State service designations935 - ELDERLY · 985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 24 times and filed 21 documents. The most recent is a complaint investigation report, dated January 21, 2026.

Most recent state visit
July 16, 2026
Occupancy at the August 7, 2025 visit
54 of 68 beds

The state's published file for this home includes 16 documents with transcribed findings, dated July 15, 2021 to August 7, 2025. 16 of the 16 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (15). 16 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 16 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 12 of 21 documentsFull record on the state’s site →
20262 state visits · 2 documents
Jan 21, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 20, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20252 state visits · 3 documents
Aug 7, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not provide a safe environment for resident in care

Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with Administrator Oscar Chavez and explained the reason for the visit. LPA conducted a physical plant tour at 9:08 AM, requested copies of facility documents relevant to the investigation at 9:32 AM and interviewed staff and residents between 10:00 AM to 12:30 PM. Regarding the allegation that Staff do not provide a safe environment for resident in care, it was alleged that Resident #1 (R1) was choked by Resident #2 (R2) after R1 refused to be intimate with R2. LPA's interview with R1 on 05/20/25 at 11:15 AM, revealed that the incident happened at the parking area at around 7:30 AM while they were waiting for transportation going to the Day Program. Further interview also revealed that R1 had a relationship with R2 and tried to break up with R2 during that incident. (continued to LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 7, 2025 · control 31-AS-20250514160241
Mar 17, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure that resident's belongings are safeguarded

On 03/17/2025 at 10:00 am Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegation. LPA was greeted by staff who allowed entry and called Administrator Oscar Chavez, to meet with LPA. Administrator arrived shortly after, and LPA explained the reason for the visit. An entrance interview was conducted. From 10:30 am to 2:00 pm LPA toured the facility with Administrator, interviewed residents and staff, and reviewed facility files. The facility has five (5) buildings with a total of (34) shared bedrooms. The facility is fire cleared for forty six (46) ambulatory and twenty two (22) non-ambulatory residents, ten (10) of which maybe bedridden in building #2 only. LPA requested copies of resident roster, LIC 500, Liability Insurance and Administrator Certificate. LPA requested copies of pertinent information relevant to the investigation including but not limited to admission agreements, resident property inventory shthe state’s words, verbatim · CDSS document, Mar 17, 2025 · control 31-AS-20250312131151
Mar 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 4 documents
Dec 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 24, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is charging residents to take a shower Staff left residents in a soiled diaper for a long period of time Staff did not administer medications to residents.

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegations. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:35 AM, requested copies of facility documents relevant to the investigation at 10:02 AM and interviewed staff and residents between 10:30 AM to 12:30 PM. Regarding the allegation that Staff is charging residents to take a shower, it was alleged that Staff #1 (S1) charges residents to give showers. LPA's interview with six (6) residents who needs shower assistance on 08/24/23 between 11:00 AM to 1:45 PM and additional three (3) residents who also needs shower assistance on 01/11/24 between 10:34 AM to 1:00 revealed that nine (9) out of nine (9) residents interviewed denied paying S1 or any of the staff for their showers. (continued on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 24, 2024 · control 31-AS-20230818155055
Jan 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 11, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Residents are allowed to smoke inside the facility Staff shower resident with only cold water

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent visit to this facility to further investigate the above allegations. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:44 AM, requested copies of facility documents relevant to the investigation at 10:02 AM and interviewed residents and staff between 10:34 AM to 1:00 PM. Regarding the allegation that Residents are allowed to smoke inside the facility, it was alleged that some residents smoke inside the facility especially residents in room #9. LPA physical plant tour on prior visit on 08/24/23 at 9:18 AM and today at 9:44 AM revealed that no traces of cigarette smell was observed inside the facility especially surrounding Room #9. LPA's interview with six (6) residents on 08/24/23 between 11:00 AM to 1:45 PM and four (4) residents today between 10:34 AM to 1:00 PM revealed that ten (10) out of ten (10) residents interviewed did not smoke or wthe state’s words, verbatim · CDSS document, Jan 11, 2024 · control 31-AS-20230818111812
20233 state visits · 3 documents
Oct 5, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not prevent a resident from hitting another resident while in care

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:38 AM, requested copies of facility documents relevant to the investigation at 10:02 AM and interviewed staff and residents and witness between 10:10 AM to 1:00 PM. It was alleged that Resident #1 (R1) was punched by Resident #2 (R2) in the shoulder. LPA's record review today at 10:15 AM revealed that both R1 and R2 are independent and attending Adult Health Day Center (ADHC) in Canoga Park. LPA's interview with the administrator today at 10:10 AM revealed that it was reported to him by R1 that the incident happened at the ADHC when R1 and R2 were doing activity in the ADHC and when R1 tried to assist R2 in the game, R2 allegedly hit R1. LPA's interview with the staff of ADHC today at 12:35 PM revealed that the staff did not withe state’s words, verbatim · CDSS document, Oct 5, 2023 · control 31-AS-20231002164728
Sep 20, 2023Complaint investigation reportSubstantiated

Allegation investigated: . Resident developed a pressure injury while in care 2. Resident's pressure injury developed maggots while in care

Licensing Program Analyst (LPAs) Tuesday Cabiness and Christopher Alemoh conducted a subsequent visit to deliver the final findings of the allegations mentioned above. LPA met with Administrator, Oscar Chavez and informed him the reason of the visit. The following was determined: Allegation # 1: It was alleged that resident developed a pressure injury while in care. On 09/14/2021, 09/15/2021, 05/09/2022, 03/09/2023, 04/03/2023, 06/23/2023, and 08/23/2023, from various times, ranging from 8am to 4pm, LPA conducted interviews and reviewed medical records pertaining to resident # 1 (R1). Based on the information obtained, prior to being admitted to the facility, R1 had a series of medical issues, and was admitted to a skilled nursing facility (SNF) from 04/15/2021 through 04/28/2021, for wounds on the left and right leg, lateral ankle, and right heel. R1 was then admitted to the facility on 04/28/2021 with a history of lower extremities edema, diabetic issues, and previous wound care treathe state’s words, verbatim · CDSS document, Sep 20, 2023 · control 31-AS-20210914112329
Aug 24, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff withhold resident's EBT card Facility is not kept clean

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:18 AM with the administrator, requested copies of facility documents relevant to the investigation at 10:43 AM and interviewed staff and residents between 11:00 AM to 1:45 PM. Regarding the allegation that the Staff withhold resident's card, it was alleged that Staff #1 (S1) took away residents' EBT card and left them with no money. LPA's interview with six (6) residents today between 11:00 AM to 1:45 PM, revealed that all six (6) of them were never asked by any staff nor withhold any bank card or EBT from them. LPA's interview with S1 today at 11:34 AM revealed that S1 never asked any residents of their bank or EBT Card. LPA's interview with the administrator today at 12:00 PM also revealed that he did not receive any reportthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 31-AS-20230818111812
Beside homes the same size
Type A citations2typical 1
Type B citations0typical 1
Substantiated complaints2typical 2
Total complaints16typical 7
State visits on file24typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2021.
Year-by-year trend
YearVisitsDocumentsSubstantiated202622020252302024440202366120224402021440
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Ask how the 2023 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
How are care plans reviewed when a resident’s needs change?

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Is Wyngate Villa Gardens licensed?

Yes — Wyngate Villa Gardens is a licensed residential care home for the elderly (RCFE) in Tujunga (Los Angeles County): California license #197610099, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 68 residents. State records list 21 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated January 21, 2026, appears in the inspection record on this page.

Can Wyngate Villa Gardens care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Wyngate Villa Gardens with clearances for hospice care and bedridden; it does not list wheelchair / non-ambulatory and dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (46) AMBULATORY. APPROVED FOR (22) NON-AMNULATORY, OF WHICH (10) MAY BE BEDRIDDEN. ALL BEDROOMS IN BUILDING 2 ARE CLEARED FOR BEDRIDDEN. ALL OTHER BEDROOMS IN OTHER BUILDINGS ARE FOR AMBULATORY. APPROVED HOSPICE WAIVER FOR (10).

How much does Wyngate Villa Gardens cost?

California's public licensing record does not include Wyngate Villa Gardens's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Wyngate Villa Gardens accept Medi-Cal or the Assisted Living Waiver?

Wyngate Villa Gardens is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

54 of 68 beds occupied (79%) when the state visited on August 7, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Wyngate Villa Gardens?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 24 state visits and 21 dated documents since 2021 for Wyngate Villa Gardens; 16 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 7, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

16 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not provide a safe environment for resident in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with Administrator Oscar Chavez and explained the reason for the visit. LPA conducted a physical plant tour at 9:08 AM, requested copies of facility documents relevant to the investigation at 9:32 AM and interviewed staff and residents between 10:00 AM to 12:30 PM. Regarding the allegation that Staff do not provide a safe environment for resident in care, it was alleged that Resident #1 (R1) was choked by Resident #2 (R2) after R1 refused to be intimate with R2. LPA's interview with R1 on 05/20/25 at 11:15 AM, revealed that the incident happened at the parking area at around 7:30 AM while they were waiting for transportation going to the Day Program. Further interview also revealed that R1 had a relationship with R2 and tried to break up with R2 during that incident. (continued to LIC 9099-C) UnsubstantiatedCDSS inspection report, August 7, 2025 · control 31-AS-20250514160241
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure that resident's belongings are safeguarded
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/17/2025 at 10:00 am Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegation. LPA was greeted by staff who allowed entry and called Administrator Oscar Chavez, to meet with LPA. Administrator arrived shortly after, and LPA explained the reason for the visit. An entrance interview was conducted. From 10:30 am to 2:00 pm LPA toured the facility with Administrator, interviewed residents and staff, and reviewed facility files. The facility has five (5) buildings with a total of (34) shared bedrooms. The facility is fire cleared for forty six (46) ambulatory and twenty two (22) non-ambulatory residents, ten (10) of which maybe bedridden in building #2 only. LPA requested copies of resident roster, LIC 500, Liability Insurance and Administrator Certificate. LPA requested copies of pertinent information relevant to the investigation including but not limited to admission agreements, resident property inventory shCDSS inspection report, March 17, 2025 · control 31-AS-20250312131151

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is charging residents to take a shower Staff left residents in a soiled diaper for a long period of time Staff did not administer medications to residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegations. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:35 AM, requested copies of facility documents relevant to the investigation at 10:02 AM and interviewed staff and residents between 10:30 AM to 12:30 PM. Regarding the allegation that Staff is charging residents to take a shower, it was alleged that Staff #1 (S1) charges residents to give showers. LPA's interview with six (6) residents who needs shower assistance on 08/24/23 between 11:00 AM to 1:45 PM and additional three (3) residents who also needs shower assistance on 01/11/24 between 10:34 AM to 1:00 revealed that nine (9) out of nine (9) residents interviewed denied paying S1 or any of the staff for their showers. (continued on LIC 9099-C) UnsubstantiatedCDSS inspection report, April 24, 2024 · control 31-AS-20230818155055
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResidents are allowed to smoke inside the facility Staff shower resident with only cold water
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent visit to this facility to further investigate the above allegations. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:44 AM, requested copies of facility documents relevant to the investigation at 10:02 AM and interviewed residents and staff between 10:34 AM to 1:00 PM. Regarding the allegation that Residents are allowed to smoke inside the facility, it was alleged that some residents smoke inside the facility especially residents in room #9. LPA physical plant tour on prior visit on 08/24/23 at 9:18 AM and today at 9:44 AM revealed that no traces of cigarette smell was observed inside the facility especially surrounding Room #9. LPA's interview with six (6) residents on 08/24/23 between 11:00 AM to 1:45 PM and four (4) residents today between 10:34 AM to 1:00 PM revealed that ten (10) out of ten (10) residents interviewed did not smoke or wCDSS inspection report, January 11, 2024 · control 31-AS-20230818111812

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not prevent a resident from hitting another resident while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:38 AM, requested copies of facility documents relevant to the investigation at 10:02 AM and interviewed staff and residents and witness between 10:10 AM to 1:00 PM. It was alleged that Resident #1 (R1) was punched by Resident #2 (R2) in the shoulder. LPA's record review today at 10:15 AM revealed that both R1 and R2 are independent and attending Adult Health Day Center (ADHC) in Canoga Park. LPA's interview with the administrator today at 10:10 AM revealed that it was reported to him by R1 that the incident happened at the ADHC when R1 and R2 were doing activity in the ADHC and when R1 tried to assist R2 in the game, R2 allegedly hit R1. LPA's interview with the staff of ADHC today at 12:35 PM revealed that the staff did not wiCDSS inspection report, October 5, 2023 · control 31-AS-20231002164728
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewed. Resident developed a pressure injury while in care 2. Resident's pressure injury developed maggots while in care
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPAs) Tuesday Cabiness and Christopher Alemoh conducted a subsequent visit to deliver the final findings of the allegations mentioned above. LPA met with Administrator, Oscar Chavez and informed him the reason of the visit. The following was determined: Allegation # 1: It was alleged that resident developed a pressure injury while in care. On 09/14/2021, 09/15/2021, 05/09/2022, 03/09/2023, 04/03/2023, 06/23/2023, and 08/23/2023, from various times, ranging from 8am to 4pm, LPA conducted interviews and reviewed medical records pertaining to resident # 1 (R1). Based on the information obtained, prior to being admitted to the facility, R1 had a series of medical issues, and was admitted to a skilled nursing facility (SNF) from 04/15/2021 through 04/28/2021, for wounds on the left and right leg, lateral ankle, and right heel. R1 was then admitted to the facility on 04/28/2021 with a history of lower extremities edema, diabetic issues, and previous wound care treaCDSS inspection report, September 20, 2023 · control 31-AS-20210914112329
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff withhold resident's EBT card Facility is not kept clean
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPA met with administrator Oscar Chavez and explained the reason for the visit. LPA conducted physical plant tour at 9:18 AM with the administrator, requested copies of facility documents relevant to the investigation at 10:43 AM and interviewed staff and residents between 11:00 AM to 1:45 PM. Regarding the allegation that the Staff withhold resident's card, it was alleged that Staff #1 (S1) took away residents' EBT card and left them with no money. LPA's interview with six (6) residents today between 11:00 AM to 1:45 PM, revealed that all six (6) of them were never asked by any staff nor withhold any bank card or EBT from them. LPA's interview with S1 today at 11:34 AM revealed that S1 never asked any residents of their bank or EBT Card. LPA's interview with the administrator today at 12:00 PM also revealed that he did not receive any reportCDSS inspection report, August 24, 2023 · control 31-AS-20230818111812
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewed. Wrongful death. 2. Facility financially abused resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tuesday Cabiness met with assistant Administrator Oscar Chavez, and informed him the reason of the visit. The following final findings of the allegations above were determined: Allegation # 1: Wrongful death; On 10/08/2021, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding an allegation of a wrongful death. It was alleged that resident #1 (R1) was being overly medicated by facility staff, and that R1 was not able to make sound and stable decisions. R1 was transferred to the hospital, where R1 passed away. On 10/11/2021 an initial (10-day) visit was conducted, and a physical plant tour; facility and resident records were obtained and reviewed. On the same day, LPA attempted to contact the complainant, and R1’s son; neither calls were successful and R1’s son’s phone was disconnected. On March 10, 2023 and March 16, 2023, LPA was able to connect and interview the complainant, and R1’s son from various times, fromCDSS inspection report, April 3, 2023 · control 31-AS-20211008095722
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff left resident in soiled diaper for extended period of time
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This is to amend the report that was delivered on 11/21/2022. Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to this facility to investigate the above allegation. LPA met with Ricardo Rodriguez, who was designated by the Administrator to accept this report, and explained the reason for the visit. ---Staff left resident in soiled diaper for extended period of time It was alleged that Staff #1 (S1) was the only staff on duty and did not change Resident #1 (R1) timely due to the Administrator’s instructions for S1 to stay away from R1. To investigate the allegation on 11/14/2022 at 9:30 AM, LPA made observations during a physical plant tour, at 10:00 AM, LPA requested documents, from 10:15 AM – 10:45 AM, LPA interviewed other parties, from 10:50 AM – 11:50 AM, LPA randomly selected and interviewed at least 10% of the residents present at the facility, and from 12:00 PM – 1:00 PM, LPA interviewed staff. (Cont. on LIC 9099-C) UnsubstantiatedCDSS inspection report, March 6, 2023 · control 31-AS-20221104160936

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 24 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
0
typical for this size: 1
Substantiated complaints
2
typical for this size: 2
Total complaints
16
typical for this size: 7
State visits on file
24
typical for this size: 19
See the full inspection record on the state's site →
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What isn't in the state record

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