Valley Vista Senior Living is a residential care home for the elderly (RCFE) in Van Nuys, Los Angeles County, California — state license #197609969, licensed for 164 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 23 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 7, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 28 times and filed 23 documents. The most recent is a complaint investigation report, dated May 7, 2026.
The state's published file for this home includes 9 documents with transcribed findings, dated February 8, 2022 to January 21, 2026. 9 of the 9 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (7). 9 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 9 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 21, 2026Unsubstantiated
Allegation investigated: Resident's personal rights are being violated
Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with May Mnoyan, Designated Executive Director. The reason for today's visit was provided. On today's visit, LPA Yee conducted an interview with Maya Mnyoan at 11:00a.m., Staff #1 at 11:33am, Staff #2 at 12:48pm, Staff #3 at 1:04pm, Staff #4 at 1:21pm and attempts to interview Resident #1 via telephone throughout the visit were unsuccessful. Resident #1's files were reviewed and copies were obtained. Per investigation into the above allegation that the resident's personal rights are being violated, information obtained from interviews conducted, it is alleged that Resident #1 is being harassed by someone via WIFI continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 21, 2026 · control 29-AS-20260113165252
Nov 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 30, 2025Substantiated
Allegation investigated: . Facility did not provide resident with a bed/dresser 2. Facility did not provide resident with hygiene products
Licensing Program Analyst (LPA) Christine Yee conducted another subsequent unannounced complaint visit to continue the investigation for the above allegations and to deliver the findings of the investigation. LPA met with Elizabeth Whittington, Executive Director. The reason for today's visit was provided. On the initial visit conducted on 5/22/24, LPA Yee conducted an interview with Maria Calderon at 11:41am, Jarred Massey-Baker, Memory Care Director at 12:07pm, Staff #1 at 1:23pm, Staff #2 at 1:50pm, telephone interview with Witness #1 at 2:04pm and the Administrator at 2:56pm. Resident #1's file was reviewed at 2:28pm and copies requested. Based on the information received during the initial visit, further investigation was needed to make a finding for the above allegations. Exit interview was conducted. A subsequent unannounced complaint visit was conducted on 6/19/25 to continue the investigation of the above allegations and LPA met with Elizabeth Whittington, Executive Director.the state’s words, verbatim · CDSS document, Jun 30, 2025 · control 29-AS-20240516080757
Apr 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2025Unsubstantiated
Allegation investigated: Staff are not ensuring that residents are administered their medication(s) as prescribed.
Licensing Program Analyst (LPA) Christine Yee conducted a subsequent complaint visit to conduct additional investigation and to deliver the findings for the above allegation. LPA Yee met with Elizabeth Whittington, Executive Director and the reason for today's visit was explained. On 3/27/24 Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 12:55 p.m., the LPA met with staff and explained the reason for the visit. At 1:10 p.m., the Executive Director (ED) Elizabeth Whittington met with the LPA Peraldi. At 1:12 p.m., LPA Peraldi conducted an interview with the ED. At 1:15 p.m., LPA requested copies of pertinent documents. At 1:42 p.m., the LPA, along with the Wellness Director conducted a brief physical plant tour. LPA Peraldi determined that further investigation is required prior to issuing a finding. Exit interview conducted with Wellness Director. A copy of the report was issued. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 30, 2025 · control 29-AS-20240319173705
Dec 9, 2024Substantiated
Allegation investigated: . Due to lack of staff, resident calls are not answered timely
Licensing Program Analyst(LPA), Christine Yee, conducted a subsequent unannounced complaint visit to conduct additional investigation for the above allegation and met with Elizabeth Whittington, Executive Director. The reason for today's visit was explained. On 10/23/23 Licensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and met with Elizabeth Whittington, Community Relations Director. Marissa Drinkhouse-Quintana, Administrator was not present in the facility. The reason for the visit was explained. During the initial visit, LPA Yee reviewed and requested copies of facility documents, conducted face to face interviews with Staff #1 and Staff #2 at 11:50am, Resident #1 at 3:09pm, Resident #2 at 3:43pm and a telephone interview with Staff #3 at 1:42pm. Due to staff not having access to requested records and time Substantiatedthe state’s words, verbatim · CDSS document, Dec 9, 2024 · control 29-AS-20231018081720
Nov 25, 2024Unsubstantiated
Allegation investigated: . Facility staff failed to treat resident with dignity and respect 2. Illegal eviction 3. Facility staff failed to assist with the self-administration of a resident’s medication as prescribed
Licensing Program Analyst(LPA) Christine Yee conducted a subsequent unannounced complaint visit to conduct additional investigation and to deliver the findings for the above allegations and met with Elizabeth Whittington, Executive Director. The reason for today's visit was explainted. An initial unannounced complaint visit was conducted by LPA Yee on 3/2/23. During that visit, LPA Yee reviewed and obtained copies of facility records relevant to the complaint and conducted interviews with Stephanie Walters, Executive Director at 11:09am and 12:53pm, Staff #1 at 1:00pm, Staff #2 at 1:27pm, Staff #3 at 1:58pm and Resident #1 at 11:50am. Based on the information obtained during the intial visit, further investigation was needed to make a finding for the above allegations .Exit interview was conducted and a copy of the report was provided. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 25, 2024 · control 29-AS-20230228105824
Aug 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2024Unsubstantiated
Allegation investigated: . Staff are neglecting residents in care 2. Residents' hygiene needs are not being met. 4. Staff leave residents unattended in soiled diaper for extended periods of time 5. Residents sustained diaper rashes while in care 6. Staff are failing to meet residents’ needs
Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to conduct further investigation for the above allegations and met wth Elizabeth Whittington, Executive Director. The reason for today's visit was explained. On 2/8/22, LPAs Salia Walker and Ashley Smith conducted an initial unannounced complaint viisit to investigate the 8 allegations submitted on the complaint. The LPAs met with Executive Director Becca Black and Business Office Manager Angela Webb and explained the reason for the visit. During today’s visit, the LPAs conducted a physical plant tour with the Executive Director at 11:10 a.m., to ensure there are no health and safety hazards. From 12:10 p.m. until 1:48 p.m., the LPAs conducted interviews with six (6) facility staff. Based on LPA Walker and LPA Smith's investigation, It was determined at the time of the initial visit that allegation #3 - the facility is unkempt, allegation #7 - Staff failed to provide residents with clean linens Unsubthe state’s words, verbatim · CDSS document, Feb 13, 2024 · control 29-AS-20220204075140
Feb 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Valley Vista Senior Living licensed?
Yes — Valley Vista Senior Living is a licensed residential care home for the elderly (RCFE) in Van Nuys (Los Angeles County): California license #197609969, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 164 residents. State records list 23 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated May 7, 2026, appears in the inspection record on this page.
Can Valley Vista Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Valley Vista Senior Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; 95 AMBULATORY; 39 NON-AMBULATORY AND 30 BEDRIDDEN; APPROVED FOR DELAYED EGRESS AND SECURED PERIMETER; HOSPICE WAIVER FOR 16; NEW MGMT CO; DBC VV OPCO BSD LLC;EFFECTIVE 12/01/25
How much does Valley Vista Senior Living cost?
California's public licensing record does not include Valley Vista Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Valley Vista Senior Living accept Medi-Cal or the Assisted Living Waiver?
Valley Vista Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
99 of 164 beds occupied (60%) when the state visited on January 21, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Valley Vista Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 28 state visits and 23 dated documents since 2022 for Valley Vista Senior Living; 9 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 21, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 28 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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