Carries Care Villa is a residential care home for the elderly (RCFE) in North Hollywood, Los Angeles County, California — state license #197609782, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 24, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 19 times and filed 16 documents. The most recent — a complaint investigation report on June 24, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 7 documents with transcribed findings, dated October 20, 2022 to June 24, 2026. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (6), “Unsubstantiated” (1). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 24, 2026Substantiated
Allegation investigated: Staff yelled at a resident.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility at 10:15 AM. LPA met with facility staff who contacted the Administrator Carrie Acosta via telephone call. The Administrator arrived to the facility at 10:30 AM entrance interview was conducted and the reason for the visit was explained. During today’s visit LPA conducted a brief physical plant tour and conducted interviews with the Administrator, two (2) staff, one (1) witness, and four (4) residents between 10:20 PM and 02:45 PM. Continued on LIC-9099C Substantiatedthe state’s words, verbatim · CDSS document, Jun 24, 2026 · control 29-AS-20260617080900
Jun 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 3, 2026Substantiated
Allegation investigated: Staff do not respond in a timely manner to assist resident.
This is an amended report that supersedes the report issued under this facility on 04/15/2026. LPA arrived at the facility unannounced at 01:31 PM to issue this amended report. LPA met with facility staff who contacted the Administrator Carrie Acosta. The Administrator arrived to the facility at 01:53 PM. Entrance interview was conducted and the reason for the visit was explained. On 04/15/2026 Licensing Program Analyst (LPA) Trevor Byrne arrived to the facility at 01:29 PM to conduct a follow-up complaint investigation visit at the facility. LPA met with facility staff who contacted the Administrator Carrie Acosta. The Administrator arrived to the facility at approximately 01:51 PM. Entrance interview was conducted and the reason for the visit was explained. During the 04/15/2026 visit, the LPA conducted a brief physical plant tour, conducted a file review for one (1) resident, obtained copies of pertinent documentation, and delivered findings between 01:30 PM and 02:45 PM. CONTINUEDthe state’s words, verbatim · CDSS document, Jun 3, 2026 · control 29-AS-20260323103529
Apr 15, 2026Substantiated
Allegation investigated: Staff do not respond in a timely manner to assist resident.
This report has been amended. Please see report issued 06/03/2026. Substantiatedthe state’s words, verbatim · CDSS document, Apr 15, 2026 · control 29-AS-20260323103529
Mar 30, 2026Substantiated
Allegation investigated: Staff do not ensure resident toileting needs are met in a timely manner
Licensing Program Analyst (LPA) Trevor Byrne arrived to the facility at 10:14 AM to conduct a follow-up complaint investigation visit at the facility today. LPA met with facility staff who contacted the Administrator Carrie Acosta. The Administrator arrived to the facility at approximately 12:00 PM. Entrance interview was conducted and the reason for the visit was explained. During today’s visit, the LPA conducted a physical plant tour, conducted a file review for two (2) residents, interviewed four (4) residents, two (2) staff members and the Administrator between 10:15 AM and 02:30 PM. Continued on LIC 9099C. Substantiatedthe state’s words, verbatim · CDSS document, Mar 30, 2026 · control 29-AS-20260303165713
Mar 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 24, 2025Substantiated
Allegation investigated: Staff is mismanaging resident's medication.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility at 12:31 PM. LPA met with facility staff who contacted the Administrator Carrie Acosta via telephone call. The Administrator arrived to the facility at 12:35 PM entrance interview was conducted and the reason for the visit was explained. During today’s visit LPA conducted a brief physical plant tour, reviewed one (1) staff file, conducted a medication audit for one (1) resident and conducted interviews with the Administrator, one (1) staff, and two (2) residents between 12:31 PM and 02:54 PM. Continued on LIC-9099C Substantiatedthe state’s words, verbatim · CDSS document, Sep 24, 2025 · control 29-AS-20250918201939
Sep 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2023Substantiated
Allegation investigated: Facility is refusing resident after hospitalization.
Licensing program Analyst (LPA) Sandra Urena conducted an initial unannounced visit to investigate the allegation listed above. The LPA arrived at 10:40 a.m. met with Administrator Carrie Acosta and explained the reason for the visit. On 11/29/2023, the department received a complaint about the allegation listed above. The Reporting Party (RP) alleged that the facility refused to take a resident (R1) after being discharged from the hospital. The hospital called the facility to inform them that the R1 was being discharged from the hospital, and the facility needed to be aware that R1 was going back via private ambulance, however, staff refused to take R1 back in the facility. Continues on LIC 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2023 · control 29-AS-20231129131316
Year-by-year trend
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Is Carries Care Villa licensed?
Yes — Carries Care Villa is a licensed residential care home for the elderly (RCFE) in North Hollywood (Los Angeles County): California license #197609782, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 16 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 24, 2026, was marked “Substantiated” by the state.
Can Carries Care Villa care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Carries Care Villa with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. BEDRIDDEN RESIDENT IN ROOM #1 ONLY. HOSPICE WAIVER APPROVED FOR 6 RESIDENTS.
How much does Carries Care Villa cost?
California's public licensing record does not include Carries Care Villa's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Carries Care Villa accept Medi-Cal or the Assisted Living Waiver?
Carries Care Villa is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on June 24, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Carries Care Villa?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 19 state visits and 16 dated documents since 2022 for Carries Care Villa; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 24, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 19 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(818) 767-4503Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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