Golden Assisted Living · License #197609621 · 14060 Astoria St, Sylmar, CA · (818) 367-1947 Record printed from covelightcare.com — data as of the dates shown on each item.
Golden Assisted Living is a residential care home for the elderly (RCFE) in Sylmar, Los Angeles County, California — state license #197609621, licensed for 128 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 64 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 14, 2026 — published below in full, verbatim and unscored.
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
✓Wheelchair / non-ambulatoryApproved for 60 residents
–Dementia / memory careNot on file — ask the home
✓Hospice careApproved for 25 residents
–Bedridden careNot on file — ask the home
“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.
Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →
AGE RANGE 60 AND OVER. APPROVED FOR 128 AMBULATORY, OF WHICH 60 MAY BE NON-AMBULATORY. APPROVED HOSPICE FOR 25 RESIDENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026
Since 2021, the state has visited this home 75 times and filed 64 documents. The most recent is a complaint investigation report, dated May 14, 2026.
Most recent state visit
July 9, 2026
Occupancy at the December 12, 2021 visit
100 of 128 beds
The state's published file for this home includes 25 documents with transcribed findings, dated May 15, 2021 to December 12, 2021. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (24). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
May 14, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20258 state visits · 9 documents
Dec 17, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 8, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 28, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20249 state visits · 9 documents
Dec 11, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 31, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 11, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 15, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 18, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 26, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 13, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20232 state visits · 2 documents
Sep 28, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Beside homes the same size
Type A citations0typical 1
Type B citations3typical 1
Substantiated complaints3typical 2
Total complaints56typical 7
State visits on file75typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2019.
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo(2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →
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No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2021 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
The first two come straight from this home’s record — a brochure won’t answer them.
Yes — Golden Assisted Living is a licensed residential care home for the elderly (RCFE) in Sylmar (Los Angeles County): California license #197609621, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 128 residents. State records list 64 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 14, 2026, appears in the inspection record on this page.
Can Golden Assisted Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Golden Assisted Living with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 128 AMBULATORY, OF WHICH 60 MAY BE NON-AMBULATORY. APPROVED HOSPICE FOR 25 RESIDENTS.
How much does Golden Assisted Living cost?
California's public licensing record does not include Golden Assisted Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Golden Assisted Living accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Golden Assisted Living through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
100 of 128 beds occupied (78%) when the state visited on December 12, 2021. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Golden Assisted Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 75 state visits and 64 dated documents since 2021 for Golden Assisted Living; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 12, 2021, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
Allegation the state reviewedResident developed a pressure injury while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to deliver the findings for the above allegation. LPA met with Licensee Marilyn Nguyen and explained the reason for the visit. It was alleged that while in the facility, for the last couple of weeks, Resident #1 (R1) had an infected open sore. The complaint was referred to and accepted by Community Care Licensing Division’s Investigations Branch (IB) and assigned to the IB investigator Laura Garcia. The investigation of the allegation was initiated on 04/16/2021 at 9:07 AM, by LPA Tan and completed by the IB investigator Garcia. (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, December 12, 2021 · control 31-AS-20210415121055
Allegation the state reviewedFacility is not meeting resident's care needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to deliver the findings for the above allegation. LPA met with Licensee Marilyn Nguyen and explained the reason for the visit. It was alleged that Resident #1 (R1) was diagnosed with malnutrition and dehydration upon hospitalization on 12/01/2020 though R1’s condition could be a result of self-neglect. On 12/04/2020 at 1:02 PM, LPA Tan initiated the complaint visit via virtual visit. At around 1:20 PM, LPA interviewed the administrator telephonically and requested copies of the facility records relevant to the investigation at around 2:00 PM. (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, December 12, 2021 · control 31-AS-20201203101436
Allegation the state reviewedFacility staff did not seek medical attention in a timely manner Facility staff do not ensure that resident has access to food Facility staff are not assisting resident with ADLs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with staff Amourfino Cruz and explained the reason for the visit. LPA conducted physical plant tour at 9:00 AM, requested copies of facility documents relevant to the investigation at 9:35 AM and conducted interview with staff and residents between 10:00 AM to 12:30 PM. Regarding the allegation that Facility staff did not seek medical attention in a timely manner, it was alleged that Resident #1 (R1) has an open sore wound for two (2) weeks. LPA's record review today at 12:35 PM, revealed that a facility visiting nurse provide wound treatment to R1 everyday from 03/25/21. R1 however, refused treatment on 03/27/21 and 03/29/21 and was hospitalized on 03/31/21. Further review also revealed that R1 was capable of self care and refused all hospital/doctor visit prior to 03/31/21. (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, December 4, 2021 · control 31-AS-20210415121055
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit. LPA was joined on the visit by Long Term Care Ombudsman (LTCO) Velvet Tabb. LPA met with administrator Monique Lopez and licensee Marilyn Nguyen and explained the reason for this visit. Regarding the allegation it is alleged that resident #1 (R1) was illegally evicted from the facility. LPA conducted a previous visit on 11/16/21 where LPA reviewed R1's facility file and obtained copies of pertinent information. During today's visit LPA conducted interviews with the administrator and licensee from 1:00-2:45 pm regarding the allegation. LPA had previously interviewed R1 over the telephone regarding this allegation. Information from interviews reveal that R1 went to the hospital on 10/27/21 due to not feeling well. Interviews reveal before going to the hospital and while at the hospital R1 was told they were not going to be able to come back to the facility. LPA was able to verify that staff— CDSS inspection report, December 3, 2021 · control 31-AS-20211112090642
Allegation the state reviewedFacility staff did not safeguard resident's personal belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tuesday Cabiness met with Administrator Monique Lopez for an initial complaint visit, to investigate the allegation mentioned above. The following was determined: From 11am to 1215pm, LPA conducted interviews and obtained documentation pertaining to the allegation mentioned above. It was reported that a client's bike was stolen on the property, behind the facility. The bike was chained and locked; but the intruder entered the property at a gate that is used mainly for emergency purposes. The Administrator reported the incident to Licensing, and the facility reimbursed monetary funds to purchase another bike. Although, the bike was stolen on the grounds at the facility, the facility attempted to secure client's belongings by designating an area for bikes. The intruder who stole the bike, brought a tool to break the chain. The Administrator reported to LPA that client's are allowed to keep there Unsubstantiated— CDSS inspection report, November 22, 2021 · control 31-AS-20211117095435
Allegation the state reviewedAir conditioner in residents' room is not working.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with the administrator and explained the reason for this visit. It is alleged that the air conditioner in resident #1 (R1) room is not working. At approximately 1:30pm LPA conducted a tour of R1's room and interviewed R1 regarding the allegation. LPA also interviewed the administrator regarding the allegation at 1:15pm. Information revealed that air conditioning unit that controls R1's room also controls two other rooms and the television room. LPA observed the air conditioning unit to be a 72 degrees during the visit. LPA interviewed resident's whose rooms are also controlled by the same unit that controls R1's from 2-2:20pm. Interviews revealed that the air conditioner is working properly and no one besides R1 has an issue with the air conditioning. Facility has offered to move R1 to a different room but R1 has refused. Based on the information obtained— CDSS inspection report, November 16, 2021 · control 31-AS-20211115112448
Allegation the state reviewedFacility staff is not ensuring that resident receives a change of clothing. Facility staff is not meeting resident's hygiene needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced initial complaint visit to investigate the allegations above. LPA met with the administrator and explained the reason for this visit. It is alleged that facility staff are not ensuring that resident # 1(R1) receives proper changes of clothing and that they don't ensure that R1's hygiene needs are met. LPA conducted an interview with the administrator and reviewed R1's file from approximately 10:10am-10:45am. LPA interviewed R1 from approximately 10:50-11:15am. A review of R1's file and interviews reveal that R1 does get assistance with bathing twice a week and has been regularly getting bathed. R1 does not need assistance with hygiene and feels they are good with their hygiene. During today's visit LPA observed R1 to be clean and well kept. Based on the information obtained through interviews and record review both of these allegations are deemed Unsubstantiated at this time. Exit Interview conducted. Unsubstantiate— CDSS inspection report, November 10, 2021 · control 31-AS-20211102131707
Allegation the state reviewedStaff did not safeguard resident's personal items
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced initial complaint visit to investigate the allegations above. LPA met with the administrator and explained the reason for this visit. LPA conducted a physical plant walk through of the facility from 11:30-11:45am. Staff did not safeguard resident's personal items It is alleged that staff stole resident #1 (R1) refrigerator and when R1 got it back it was broken. LPA conducted an interview with R1 and the administrator. LPA went to R1's room and observed R1's refrigerator to be working fine. Administrator stated that no one has ever taken R1's refrigerator or had it sold to anyone else. R1 stated that the refrigerator is working fine. Based on the information obtained through interviews and observation this allegation is deemed Unsubstantiated at this time. Exit Interview conducted. Unsubstantiated— CDSS inspection report, November 10, 2021 · control 31-AS-20211104100914
Allegation the state reviewedFacility staff refused to call 911 for resident. Staff failed to observe changes in resident's condition Facility retaliates against resident for filing complaints Facility staff discriminate against resident Facility is withholding mail
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with staff Amourfino Cruz and explained the reason for the visit. LPA conducted physical plant tour at 8:50 AM. At 9:30 AM, LPA requested facility documents relevant to the investigation and between 10:30 AM to 1:00 PM, LPA conducted interview with staff and residents. Regarding the allegation that Facility staff refused to call 911 for resident, it was alleged that Resident #1 (R1) was so sick and was lying in a pool of own vomit and one of male staff from the office (name not provided) happened to see R1 and asked the staff to call 911 but staff said they don't call 911. LPA's interview with R1 on 06/08/2021 at around 3:43 PM revealed that R1 was not able to identify the facility staff who was asked to call 911. LPA's interview with Staff #1 (S1) today at 12:38 PM however, revealed that sometime in 2019, S1 found R1 lying on the fl— CDSS inspection report, November 6, 2021 · control 31-AS-20210602091923
Allegation the state reviewedFacility did not release resident's records to resident's responsible party
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit, pertaining to the allegation mentioned above. LPA met with Administrator Monique Lopez and Licensee Marilyn Nguyen; the following was determined: Concerns were expressed that “Facility did not release resident’s records to resident’s responsible party”. On 11/02/2021, from 930am to 1215pm, LPA conducted interviews, and reviewed documentation pertaining to the complaint. According to the Administrator, on 10/22/2021, the facility received notification to provide medical records for resident # 1 (R1) to a legal service, who was to copy records. The Administrator reported to LPA, that she informed the legal service, that the facility did not receive the 1st request and to re-fax. On 10/25/2021, the Administrator contacted the legal service, and informed them, the records Unsubstantiated— CDSS inspection report, November 2, 2021 · control 31-AS-20211025160627
Allegation the state reviewedStaff seeking retribution for resident calling in complaints
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with staff Amourfino Cruz and explained the reason for the visit. LPA conducted physical plant tour at 9:45 AM, requested facility records relevant to the investigation at 10:13 AM and interviewed resident at 1:45 PM. It was alleged that the facility is seeking retribution for resident calling in complaints. LPA's interview with Resident #1 (R1) on 07/29/21 at around 2:00 PM, attempted interview today at 1:45 PM and attempted interview by LPA Lacy on 10/12/21 at around 1:15 PM revealed that R1 was not aware that the source of complaint and/or complainant against any facility under Community Care Licensing (CCL) is strictly confidential and was never divulged to the facility and/or staff so that the facility could not retaliate nor take action against the complainant (be it resident/staff or any person who has an association w— CDSS inspection report, October 16, 2021 · control 31-AS-20210726153616
Allegation the state reviewedResident social security checks are still coming to this facility even though resident has been gone for 6 months.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with staff Amourfino Cruz and explained the reason for the visit. LPA conducted physical plant tour at 9:45 AM, requested facility records relevant to the investigation at 10:13 AM and interviewed staff at 10:45 AM. Regarding the allegation that Resident's social security checks are still coming to this facility even though resident has been gone for 6 months. LPA's record review on 07/29/21 at around 10:30 AM and today at 11:30 AM, revealed that R1 left the facility on 11/26/2020 and SSA benefits payments were sent to the facility via direct deposit until May 2021. LPA's interview with the Licensee today at 12:05 PM, revealed that once a resident or any person has designate a payee, SSA do not change the payee until that resident or person designate another payee, hence, the continuation of payment to the facility despite fo— CDSS inspection report, October 16, 2021 · control 31-AS-20210723161912
Allegation the state reviewed. Facility staff are not ensuring resident receives food 2. Facility staff are not assisting resident with showering needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPA)(s) Tuesday Cabiness, LaQueena Lacy, and Eleza Jackson, conducted an unannounced complaint investigation, and met with Administrator Monique Lopez. LPAs informed her the reason of the visit. The following was determined: Allegation # 1: Facility staff are not ensuring resident receives food: During today's visit, from 10am to 115pm, LPA (s) conducted interviews with residents and staff, as well as obtained facility and client file records pertaining to the complaint. Through the information obtained, it was reported that resident # 1 (R1) receives (3) meals a day. R1, also confirmed to LPA, that the facility provides food for R1. Although R1 has occasionally refused meals; it was reported facility does ensure R1 receive food. Also,R1 confirmed to LPA (s) that the faciliy provides R1 with meals inside R1's room. And through additional interviews with residents, it was revealed that the facility provides food to all residents. Therefore, based on interview— CDSS inspection report, October 12, 2021 · control 31-AS-20211008102848
Allegation the state reviewedCOVID: staff and residents do not wear a mask in common area COVID: staff were not taking residents temperature Facility staff do not respond to residents call button Facility is not clean Facility is cold Resident's drawers do not have knobs Facility does not provided hand soap/towels for residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with Licensee Marilyn Nguyen and explained the reason for the visit. LPA conducted physical plant tour at 9:00 AM, requested facility documents relevant to the investigation at 9:38 AM and conducted interview with staff and residents between 10:30 AM and 1:50 PM. Regarding the allegation that the staff and residents do not wear mask in common areas. LPA's observation during physical plant tour on 07/13/21 at 9:20 AM, Virtual physical plant tour on 12/18/2020 at 2:38 PM and today's visit at 9:38 AM, revealed that all the staff were wearing mask while working in the facility. Based on the information gathered during this and prior visits, the allegation is deemed unsubstantiated at this time. (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, September 25, 2021 · control 31-AS-20210708160740
Allegation the state reviewedResident is being left soiled for extended periods of time while in care Staff do not respond timely to a resident's requests
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations, LPA met with staff Marcelo Nogar and explained the reason for the visit. LPA conducted physical plant tour at 9:00 AM. Requested and reviewed facility documents relevant to the investigation at 9:30 AM. LPA conducted interviews with staff and residents between 10:50 AM and 2:00 PM. Regarding the allegation that Resident is being left soiled for extended periods of time while in care, LPA's record review between 9:30 AM to 10:50 AM, revealed that Resident #1 (R1's) diapers are being changed regularly at least three (3) times a day and as needed. LPA's interview with R1 on 05/12/21 at 2:30 PM, also revealed that R1's diapers are being changed regularly. LPA's interview with three (3) care staff on 05/12/21 at 3:00 PM and today between10:50 AM to12:15 PM, confirmed that R1 is being changed at least twice on each shift, i.e., morning (6— CDSS inspection report, September 18, 2021 · control 31-AS-20210505135153
Allegation the state reviewedStaff do not provide resident with proper assistance Resident's hygiene needs are not being met Staff refuse to give resident medication
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with administrator Marilyn Nguyen and explained the reason for the visit. LPA conducted physical plant tour at 9:30 AM. Requested facility documents relevant to the investigation at 10:30 AM and conducted interview with staff and residents between 10:30 AM to 2:00 PM. Regarding the allegation that the Staff do not provide resident with proper assistance, LPA record review at 2:00 PM, revealed that Resident #1 (R1) was able to bathe, dress/groom and care for own toileting needs and able to leave the facility unassisted. LPA's interview with Resident #2 (R2) who is the room mate of R1 for eight (8) months at 1:35 PM, revealed that R1 always leave the facility early in the morning and arrive at between 6:00 PM to 7:00 PM every day of the week and that staff always assist R1 with all of R1's needs and always attend to R1 wheneve— CDSS inspection report, September 4, 2021 · control 31-AS-20210310104813
Allegation the state reviewedFacility does not have hot water. Facility is dirty and unkempt.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) conducted an unannounced visit on this day in response to the above allegation. As part of this investigation, on 8/26/21 at 11:00am, LPA interviewed 11 residents and observed the hot water temperature in their rooms to be between 105 and 120 degrees Fahrenheit. Allegation #1, that "facility does not have hot water" has been unsubstantiated based on observations and interviews. 11/11 residents interviewed confirmed that the hot water is currently working, and 9/11 stated that they have never experienced any problems with the water or hot water functioning properly. At 1:00pm Administrator stated that there are upcoming plumbing repairs planned, and confirmed that all residents are given notice of any planned water turnoffs. Administrator stated that she does not recall any confirmed instances, or credible claims, of the facility's hot water not working. Unsubstantiated— CDSS inspection report, August 26, 2021 · control 31-AS-20210824153455
Allegation the state reviewedStaff did not provide proper care for resident Resident does not have reasonable access to telephone
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with staff Amourfino Cruz and explained the reason for the visit. LPA conducted physical plant tour at 11:30 AM, requested facility documents relevant to the investigation at 12:15 PM and interviewed residents between 12:15 PM to 2:30 PM. Regarding the allegation that Staff did not provide proper care for resident, LPA's interview with Resident #1 (R1) on 01/20/21 at 12:30 PM and today at 12:20 PM, revealed that staff are providing appropriate care and attending to R1's needs. LPA's interview with R1's room mate, Resident #2 (R2) confirmed that the staff are monitoring and attending to R1's needs and provide proper care. LPA interview with staff at 1:00 PM today, also revealed that staff are checking on R1 regularly to change R1's diapers when needed and to ensure R1's well being. (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, August 21, 2021 · control 31-AS-20210112082952
Allegation the state reviewedStaff failed to assist resident with wheel chair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with administrator Marilyn Nguyen and explained the reason for the visit. LPA conducted physical plant tour at 11:05 AM. LPA requested facility documents relevant to the investigation at 11:40 AM and interviewed staff and residents between 12:00 Noon to 2:00 PM. LPA's interview with Resident #1 (R1)'s room mate at 1:30 PM today, revealed that R1 always get assistance transferring to and from R1's wheelchair from the staff all the time and that R1 called 911 whenever R1 requested to be attended by a particular staff that R1 liked but was not able to show up as the staff rotates all the time. LPA interview with the administrator on 10/13/2020 at 11:30 AM, revealed that R1 calls the office using own cell phone whenever R1 requests for staff assistance and never used the call button. R1 also called 911 through own cell phone. (co— CDSS inspection report, August 14, 2021 · control 31-AS-20201009110658
Allegation the state reviewedFacility staff are not providing a comfortable environment Lack of supervision resulting in residents engaging in a physical altercation Lack of supervision resulting in residents engaging in verbal altercations Facility staff did not prevent a resident from smoking in the facility
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent visit to this facility to further investigate the above allegations. LPA met with licensee Marilyn Nguyen and explained the reason for the visit. LPA conducted physical plant tour at 9:00 AM. Requested copy of facility documents relevant to the investigation at 9:30 AM and conducted interviews with staff and residents between 10:00 AM to 1:30 PM. Regarding the allegation that the facility are not providing a comfortable environment, It was alleged that Resident #1 (R1)'s neighbor, Resident #2 (R2), disturbed R1 by being loud and shouting in R2's room, in the balcony and hallway. LPA interview with six (6) residents between 10:00 AM to 1:30 PM, living near and beside the rooms of R1 and R2 revealed that no one witnessed or heard R2 shouting in R2's room or in the balcony or hallway. (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, August 7, 2021 · control 31-AS-20200723141416
Allegation the state reviewedThere is no hot water in residents room The drain outside where buckets of dirty water are poured is plugged and running over Staff are not providing adequate supervision
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit to this facility to investigated the above allegations. LPA met with administrator Monique Lopez and explained the reason for the visit. LPA conducted physical plant tour at 1:35 PM. Requested copies of facility documents relevant to the investigation at 2:00 PM. Between 2:00 PM to 4:00 PM, conducted interview with the administrator, staff and residents of the facility. Regarding the allegation that there is no hot water on the facility, LPA observation during physical plant tour revealed that the temperature of hot water in Resident #1 (R1)'s room was measured at 117.9°F. LPA also checked the water temperature on the entire wing where R1's room was located. A total of eight (8) rooms were checked and the hot water was measured at a range of 113.1°F to 119.6°F (continued on LIC 9099-C) Unsubstantiated— CDSS inspection report, July 29, 2021 · control 31-AS-20210726153616
Allegation the state reviewedFacility staff disposed of resident belongings.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit to this facility to investigated the above allegations. LPA met with administrator Monique Lopez and explained the reason for the visit. LPA conducted physical plant tour at 9:15 AM. Requested copies of facility documents relevant to the investigation at 10:00 AM. Between 10:15 AM to 12:40 PM, conducted interview with the administrator, licensee and staff. Regarding the allegation that facility staff disposed of resident belongings, LPA record review at 10:00 AM, revealed that Resident #1 (R1) is self responsible and signed the admission agreement on 08/12/19 which includes the provision that in case of leaving the facility such as hospital or rehabilitation, "any belongings left behind the facility, and not removed by residents or legal guardian will be held for 21 days only then discarded". LPA interview with administrator revealed that the administrator called the case worker of R1 on 12/08/20— CDSS inspection report, July 29, 2021 · control 31-AS-20210723161912
Allegation the state reviewedResident was left outside in the sun resulting in hospitalization
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegation. LPA met with administrator Monique Lopez and explained the reason for the visit. LPA conducted physical plant tour at 12:45 PM, reviewed facility records at 1:30 PM and conducted interview with the administrator and staff of the facility at 2:55 PM. LPA observation during physical plant tour revealed that Resident #1 (R1) collapsed and fell at the side walk near the front entrance of the neighboring Skilled Nursing and Rehabilitation facility approximately one hundred fifty (150) meters away from the front door of this facility. LPA record review also revealed that R1 left the facility at 10:25 AM on 07/19/20. Further, R1 was able to leave the facility unassisted. LPA interview with the administrator also confirmed that R1 was independent and was never left outside and regularly went out of the facility to shop or ran own's errand. B— CDSS inspection report, July 13, 2021 · control 31-AS-20200721163341
Allegation the state reviewedStaff did not provide adequate supervision resulting in resident disturbing other resident's in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with administrator Monique Lopez and explained the reason for the visit. LPA conducted physical plant tour at 9:35 AM. At 10:05 AM, LPA conducted interview with the administrator and staff. At 11:30 AM, LPA requested facility documents relevant to the investigation. At 1:33 PM, LPA conducted interview with the residents. LPA interview with seven (7) residents who used to be neighbor of Resident #1 (R1) revealed that five (5) of them did not see or hear Resident #2 (R2) knocked on their doors nor went to R1's room but on R2's friend at two (2) different rooms near R1's room. Two (2) residents interviewed also revealed that R2 hangs out with them so there are times that R2 may have knocked on other resident's door by mistake to get to their room as R2 is visually impaired. (continued to LIC 9099-C) Unsubstantiated— CDSS inspection report, June 29, 2021 · control 31-AS-20200623100307
Allegation the state reviewedStaff did not keep the facility free from bed bugs Staff did not properly maintain the facility Staff is withholding food from residents Staff is withholding residents medications Illegal eviction
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPAs) Gary Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegations. LPA met with licensee Marilyn Nguyen and explained the reason for the visit. On 12/18/2020 LPA conducted virtual visit at the facility. LPA conducted virtual physical plant tour, obtained relevant facility records and interviewed administrator. During this visit, LPA conducted physical plant tour at around 9:45 AM and interviewed residents and staff of the facility at 10:45 AM. Regarding the allegation that the facility keep the facility free from bed bugs, LPA observation on Resident #1 (R1)'s room revealed that there was no bed bugs on R1's bed. LPA record review also revealed that the facility has contracted a pest control to visit monthly to prevent any infestation. Further, pest control invoices showed all common areas and fifteen (15) rooms are being treated monthly. LPA interview with administrator also revealed that if the— CDSS inspection report, May 15, 2021 · control 31-AS-20201215102218
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 75 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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