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    • 5Step 5: Move in
    • 6Step 6: The first months, and your rights

    Start with a question

    • Who pays for a care home?
    • Does Medi-Cal pay for a care home?
    • Board and care or assisted living?
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    • Check a home’s license
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    • Care management
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Annabelle's CottageLicense #197604938 · Covelight Care
Covelight CareAnnabelle's CottageLicense #197604938 · 3732 Vitrina Ln, Palmdale, CA · (661) 947-0052Record printed from covelightcare.com — data as of the dates shown on each item.
Home/California/Los Angeles County/Palmdale/Annabelle's Cottage
Map · 3732 Vitrina Ln

© Protomaps © OpenStreetMap

Estimated starting rate$4,250/mo

Covelight estimate · likely $3,450–$5,250 · See costs

Check availability

Request a tour

More days
  • AskThe cost, or your own question
  • (661) 947-0052

    From the state licensing record · October 25, 2026

Free for families. A home gets your number only if you say yes.

AC

Call Annabelle's Cottage

Palmdale · Licensed for 5

(661) 947-0052

From the state licensing record · October 25, 2026

or

Let us do the legwork

  • We ask about availability, price and the care you describe.
  • If it’s a fit, you choose whether they call you. Either way, you get every answer.
Check availabilityFree

Small home · Licensed for 5 · Palmdale

Annabelle's Cottage

3732 Vitrina Ln, Palmdale, CA 93551 · Licensed since 2004

  • Overview
  • Care
  • Costs
  • Daily life
  • Location
  • State record

Annabelle's Cottage

Overview

Estimated starting rate

$4,250 a month

Covelight estimate · likely $3,450–$5,250 See costs

No openings reported

  • Approved by the state: Wheelchair · Dementia · BedriddenState licensing record · October 25, 2026
  • Licensed for 5: a small care homeThe state license record

Ask this home

Check availability

Request a tour

More days
  • AskThe cost, or your own question

Free for families. A home gets your number only if you say yes.

Care and support

  • Wheelchairup to 5 residents
  • Dementia
  • Bedriddenup to 1 resident

Not on file: hospice approval.

Approved by the state · State licensing record · October 25, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
5 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN IN ROOM #4. 1 NON-AMBULATORY IN BEDROOM #1 & 3. 2 NON-AMBULATORY IN BEDROOM #2.

983 - RCFE / DEMENTIA

CDSS record, verbatim · October 25, 2026

As needs change

  • If memory loss develops

    Dementia-care designation on file

    State licensing record · October 25, 2026

We’ll ask for you. Not on file for Annabelle's Cottage: two-person transfers or a lift, who is awake overnight, help with medicines and staying through hospice. When we check availability, we ask about these too.

Check availability

What it costs here

Covelight estimate

$4,250a month to start

Likely $3,450–$5,250

From 8 nearby homes that publish rates · this home’s rate is not on file

Monthly cost breakdownWith a shared room and basic help · room, care and fees$4,250likely a month
Room
Daily care
Sharing the room
  • Starting monthly rate$4,250likely $3,450–$5,250

    Covelight’s estimate starts from the rates 8 small homes within 9 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,500one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,450–$5,450
$4,250
First monthWith a one-time move-in fee · likely $4,100–$8,650
$6,750
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
If the money runs out, what Medi-Cal covers
Rates at nearby homes8 nearby homes publish starting rates of $3,500 to $5,000

$3,450$5,250

EstimateLikely rangeA nearby home’s published starting rate

8 homes like this within 9 miles publish starting rates mostly between $3,500–$4,500.

  • Club Rancho ManorPalmdale · 0.5 mi · Small home
    $4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Alexo ManorLancaster · 1.6 mi · Small home
    $3,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Pink Coral Residence IIPalmdale · 2.2 mi · Small home
    $4,500Listed on A Place for Mom · seen September 9, 2026
  • 1st Golden Senior Care HomePalmdale · 2.8 mi · Small home
    $4,500Listed on A Place for Mom · seen September 9, 2026
  • Beyond A HomeLancaster · 4.0 mi · Small home
    $4,000Listed on Seniorly · seen September 9, 2026
  • Antelope Valley ManorLancaster · 5.1 mi · Small home
    $3,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
  • Caring Home CottageLancaster · 5.1 mi · Small home
    $3,800Listed on Seniorly · seen September 9, 2026
  • Sarah's Care HomeLancaster · 8.8 mi · Small home
    $5,000Listed on Seniorly · seen September 9, 2026
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 8 small homes within 9 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

Ask for the price

An estimate for planning, not a quote. A home sets the price after hearing about the care needed.

Daily life

Daily life here is not on file yet. Most small homes haven’t published it, and that says nothing about the home.

The best way to see it is a visit.

Request a tour

Where it is

3732 Vitrina Ln, Palmdale, CA 93551Address from the public record · October 25, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

  1. 1Palmdale Regional Medical CenterHospital · General acute care, on the state’s list3.6 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions ↗

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 25, 2026 · License #197604938 · See the state’s own record ↗

The last 36 months — 9 of 16 documents

Complaint outcomes in these 36 months, in the state’s words: 1 “Substantiated”.

20261 state visit · 1 document

Oct 4, 2026Facility evaluation reportReport on file

We haven’t transcribed this report yet. The complete document is on the state’s site.

20253 state visits · 3 documents

Jun 18, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced visit and was greeted by the staff members. LPA stated the purpose of the visit is to conduct an annual inspection. The facility is licensed for five (5) non-ambulatory residents of which one may be bedridden. The staff members confirmed there are three residents in the facility. At 10:45 am, staff called the Licensee, Anne Gregorio. LPA toured the facility at 10:00 am until 10:30 am Bathroom – The bathroom contained grab bars, slip resistant mats, paper towels and a covered trash can. Backyard –The backyard contained comfortable seating. The gate leading from the backyard to the front yard was not locked. Laundry Area – The laundry room was locked and contained cleaning solutions, washer/dryer, and laundry detergent. The garage did not contain any hazardous items and the garage was locked. Water Temperature - LPA tested the water temperature at 10:30 am. The water temperature was 126 degrees F. The water temperature was adjusted and the temperature was again tested at 12:20 pm and the temperature was 106 degrees F. Continued on 809-C Egress System - At 10:55 am, LPA checked all exit doors and observed the system was properly working. Smoke/Carbon Monoxide Detectors - The smoke/carbon monoxide detectors were tested at 10:20 am and were properly working. Residents’ Records -LPA reviewed residents' records at 10:45 am until 11:20 am Medications - LPA observed the medications were stored in a kitchen cabinet. LPA reviewed a resident's medications at 11:25 am until 11:45 am. LPA observed two residents' vitamin and melatonin supplements had not been prescribed by a physician. Staff Records - LPA reviewed three staff records at 1:15 pm until 2:15 pm. Based upon LPA's observations, the following deficiencies were cited (see 809-D page). Exit interview conducted, appeal rights discussed and a copy of the report was given.the state’s words, verbatim · CDSS document, Jun 18, 2025
May 8, 2025Facility evaluation reportCase Management - OtherDeficiency pages: Type B

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced case management visit and was greeted by two staff members. LPA stated the purpose of the visit was to tour the facility and review residents' files. The caregiver confirmed there are three residents living in the facility. LPA Spaeth and the staff member toured the facility at 1:20 pm until 1:45 pm.. LPA observed the following: Living Room and Family Room - LPA observed comfortable seating in both rooms. Kitchen - LPA observed the knives were locked in the kitchen drawer. The medications were locked in a cabinet. There is a two-day supply of perishable food and a seven-day supply of non-perishable foods. Bathroom - The bathroom was clean and contained hand soap, paper towels, slip resistant mat, grab bars, and a trash can. Resident Rooms - LPA Spaeth observed the rooms were neat and clean. Continued on 809-C Laundry Room/Garage- The door leading to the laundry room & garage were locked. LPA reviewed the residents' files at 1:50 pm until 2:20 pm. LPA reviewed the staff files at 2:20 until 3:00 pm. Based upon LPA's observations, the following deficiencies were cited (see 809-D page). Exit interview conducted, appeal rights discussed and a copy of the report was given.the state’s words, verbatim · CDSS document, May 8, 2025

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87457(c) · Plan of correction due date: May 13, 2025

87457 (c) Prior to admission a determination of the prospective resident's suitability for admission shall be completed and shall include an appraisal of their individual service needs…This requirement is not met as evidenced by: The Administrator failed to complete an Admissions Appraisal prior to the resident moving into the facility, which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 8, 2025

Plan of correction: The Administrator will complete the Pre-Admissions Appraisal and send a copy to LPA Spaeth via email.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87507(a) · Plan of correction due date: May 13, 2025

87507 Admissions Agreement (a) The licensee shall complete an individual written admission agreement. This requirement is not met as evidenced by: The Administrator failed to obtain a signed Admissions Agreement which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 8, 2025

Plan of correction: The Administrator will obtain the signed Admissions Agreement and send a copy to LPA Spaeth via email.

Jan 23, 2025Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced case management visit and was greeted by a staff member and a resident. The caregivers LPA stated the purpose of the visit was to tour the facility. The caregiver confirmed there are two residents living in the facility. LPA Spaeth and the staff member toured the facility at 1:50 pm until 2:15 pm. LPA observed the following: Living Room and Family Room - LPA observed comfortable seating in both rooms. Kitchen - LPA observed the knives were locked in the kitchen drawer. The medications were locked in a cabinet. There is a two-day supply of perishable food and a seven-day supply of non-perishable foods. Bathroom - The bathroom was clean and contained hand soap, paper towels, slip resistant mat, grab bars, and a trash can. Resident Rooms - LPA Spaeth observed the rooms were neat and clean. Laundry Room/Garage- The door leading to the laundry room & garage were locked. LPA observed the facility was neat and clean. There are no deficiencies to report at this time. Exit interview conducted and a copy of the report was giventhe state’s words, verbatim · CDSS document, Jan 23, 2025

20245 state visits · 5 documents

Dec 27, 2024Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced case management visit and was greeted by two staff members. The caregivers confirmed there are two residents living in the facility. The Licensee Anne Gregorio arrived at 12:15 pm. LPA Spaeth reviewed the residents' files at 11:50 am until 12:10 pm. LPA Spaeth and the staff member toured the facility at 12:30 pm until 12:55 pm. LPA observed the following: Kitchen - LPA observed the knives were locked in the kitchen drawer. The medications were locked in a cabinet. There is a two-day supply of perishable food and a seven-day supply of non-perishable foods. Bathroom - The bathroom was clean and contained hand soap, paper towels, slip resistant mat, grab bars, and a trash can. Resident Rooms - LPA Spaeth observed the rooms were neat and clean. Laundry Room/Garage- The door leading to the laundry room & garage were locked. There are no deficiencies to report at this time. Exit interview conducted and a copy of the report was given.the state’s words, verbatim · CDSS document, Dec 27, 2024
Oct 31, 2024Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced case management visit and was greeted by the caregiver. The caregiver confirmed there are three residents living in the facility. LPA Spaeth and the Caregiver toured the facility at 1:45 pm until 2:10 pm. LPA observed the following: Kitchen - LPA observed the knives were locked in the kitchen drawer. The medications were locked in a cabinet. There is a two-day supply of perishable food and a seven-day supply of non-perishable foods. Bathroom - The bathroom was clean and contained hand soap, paper towels, slip resistant mat, grab bars, and a trash can. Resident Rooms - LPA Spaeth observed the rooms were neat and clean. There are no deficiencies to report at this time. Exit interview conducted and a copy of the report was given.the state’s words, verbatim · CDSS document, Oct 31, 2024
Jul 31, 2024Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced case management visit and was greeted by the caregiver. The caregiver confirmed there are four residents living in the facility. LPA Spaeth and the Caregiver toured the facility at 12:15 pm until 12:50 pm. LPA observed the following: Kitchen - LPA observed the knives were locked in the kitchen drawer. The medications and the medications were locked in a cabinet. There is a two-day supply of perishable food and a seven-day supply of non-perishable foods. Bathroom - The bathroom was clean and contained hand soap, paper towels, slip resistant mat, grab bars, and a trash can. Resident Rooms - LPA Spaeth observed the rooms were neat and clean. LPA Spaeth reviewed the residents' medications at 1:00 pm until 1:45 pm.. There are no deficiencies to report at this time. Exit interview conducted and a copy of the report was given.the state’s words, verbatim · CDSS document, Jul 31, 2024
Jun 19, 2024Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced visit and was greeted by the staff member. Staff member called the Administrator who stated would not be able to come to the facility until 3:00 pm. At 10:20 am, LPA Spaeth spoke to the licensee, Anne Gregorio who stated will be reporting to the facility. LPA stated the purpose of the visit is to conduct an annual inspection. The facility is licensed for five (5) non-ambulatory residents of which one may be bedridden. LPA confirmed there are four residents in the facility. LPA Spaeth observed another person living in the facility. The staff member confirmed the other person living there is a relative of the staff member. However, LPA observed the relative's name was not listed on the Facility Personnel Report Summary. LPA Spaeth spoke to the Licensee and stated the relative would have to leave the facility and not return until the criminal record clearance had been completed. The Licensee arrived at 11:00 am. The Administrator instructed the relative they would have to leave the facility until the clearance has been completed. LPA observed the relative left the facility at 11:15 am with the Licensee. LPA and the staff member toured the facility at 10:10 am until 10:50 am. LPA Spaeth observed the following: Kitchen - LPA Spaeth observed a two day supply of perishable food and a seven-day supply of non-perishable canned goods. At 10:20 am, LPA observed the medication cabinet was not locked. LPA instructed the caregiver to lock the cabinet. At 10:25 am, LPA observed the knives were stored in the pantry and the pantry was not locked. The staff member locked the knives in the medication cabinet. Common Areas –The living room and dining room are combined and contained comfortable seating along with dining room table and chairs. The family room contained comfortable seating and a television. Cont'd on 809-C Bathroom – The bathroom contained grab bars, slip resistant mats, paper towels and a covered trash can. The water temperature was tested at 10:45 am and was 120 degrees F. Backyard –The backyard contained comfortable seating. The gate leading from the backyard to the front yard was not locked. LPA observed a rake and shovel were located in the backyard. The caregiver locked both gardening tools in the garage. Laundry Area – The laundry room was locked and contained cleaning solutions, washer/dryer, and laundry detergent. The garage did not contain any hazardous items and the garage was locked. The staff room is located in the garage and was locked. . Egress System - At 10:55 am, LPA checked all exit doors and observed the system was not working. The Administrator called a repairman to fix the system. Smoke/Carbon Monoxide Detectors - The smoke/carbon monoxide detectors were tested at 11:10 am and were properly working. Residents’ Records -LPA reviewed residents' records at 11:20 am until 11:00 am. LPA observed R1’s file did not contain an updated Physician’s Report. Staff Records - LPA reviewed five staff records at 1:15 pm until 2:15 pm. LPA Spaeth observed S1 had not completed the required CPR/First aid training. LPA Spaeth spoke to S1 at 1:45 pm who confirmed they had not completed the training. LPA attempted to contact the Administrator via phone call at 2:00 pm to discuss the deficiencies. However, LPA was unable to reach the Administrator. Based upon LPA's observations, the following deficiencies were cited (see 809-D page). Exit interview conducted, appeal rights discussed and a copy of the report was given.the state’s words, verbatim · CDSS document, Jun 19, 2024
Jan 19, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff did not ensure that dangerous items were inaccessible to the residents.

On 01/19/2024 Licensing Program Analyst (LPA) Melissa Spaeth, initiated a complaint investigation for the allegation(s) listed above. LPA Spaeth was greeted by the caregiver. LPA spoke to the Licensee via phone and LPA Spaeth explained the purpose of the visit was to investigate a complaint. LPA and the caregiver began a tour at 10:20 am until 11 am. At 10:20 am, LPA observed the kitchen knives were locked in a drawer. It was alleged that the laundry room was unlocked and contained laundry detergents. At 10:35 am, LPA observed the laundry room was unlocked and contained cleaning solutions and laundry detergents which was accessible to residents. At 10:40 am, LPA observed a four-prong grilling utensil was lying next to the grill in the backyard and was not locked in a secure location. Based upon LPA Spaeth’s observations, the allegation facility staff did not ensure that dangerous items were inaccessible to the residents is substantiated. Per CA Code of Regulations, Title 22, the following deficiency is issued (See 9099-D). Exit interview conducted, appeal rights discussed, and a copy of the report was given. Substantiatedthe state’s words, verbatim · CDSS document, Jan 19, 2024 · control 31-AS-20240118140742

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87705(f)(1) · Plan of correction due date: Jan 19, 2024

87705 Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (1) Knives…tools and other items that could constitute a danger to the resident(s). This requirement is not met as evidenced by: Based on LPA's observations, a four-prong grilling utensil was beside the outdoor grill, was not locked & the laundry room was not locked & contained laundry soap & cleaning solutions. This poses an immediate health & safety risk to the residents in care.the state’s words, verbatim · CDSS document, Jan 19, 2024

Plan of correction: Staff immediately removed the grilling utensil and locked the utensil in the garage. Staff also immediately locked the laundry room. The deficiency was cleared during LPA's visit.

Earlier years2021 to 2023 · 7 documents

20232 state visits · 2 documents

Aug 2, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Melissa Spaeth conducted an unannounced annual visit and was greeted by Caregiver. The Administrator was at an appointment; however, LPA Spaeth spoke to the Administrator via phone at 9:30 am. The facility is licensed as a Resident Care Facility for the Elderly to serve five residents of which five may be non-ambulatory and one bedridden. There are three residents living in the facility. LPA reviewed residents' records at 9:40 am until 10:15 am. LPA and Caregiver began the tour of the facility at 10:20 am until 11:00 am. LPA observed the following: Kitchen – LPA Spaeth observed a seven-day supply of non-perishable food and a two-day supply of perishable foods. LPA observed the knives were locked in a kitchen drawer and medications were locked in the kitchen cabinet. The fire extinguisher is located in the kitchen area. Common areas – LPA Spaeth observed the living room and dining room combination contained comfortable seating and a dining room table with chairs. LPA observed the family room also contained comfortable seating and a television. Bathrooms – LPA Spaeth observed both bathrooms contained hand soap, paper towels, slip resistant mat, and a trash can. Water temperature was tested at 10:45 am at 122.0 F. Bedrooms – LPA Spaeth observed there are three bedrooms in the facility and two of the bedrooms are occupied by residents. The bedrooms contained bed, linens, night stand, and night lamp. Laundry Room – LPA Spaeth observed the laundry room was locked. The washer/dryer, cleaning supplies, and laundry soap are safely locked in the laundry room. Backyard – LPA Spaeth observed comfortable seating in a shaded area. The side gate leading from the backyard to the front yard was not locked. Smoke/Carbon Monoxide Detectors – The smoke detectors were tested at 10:50 am. The carbon monoxide detector is operational and located in the family room. Delayed Egress System- LPA Spaeth observed the delayed egress system was properly working on all five exit doors. Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D). Exit interview conducted, Appeal Rights discussed, and a copy of the signed report was given to caregiver.the state’s words, verbatim · CDSS document, Aug 2, 2023
Mar 8, 2023Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

LPA Spaeth conducted an unannounced visit and stated the purpose of the visit was to conduct a case management visit to tour the facility. LPA was greeted by caregiver. LPA observed two caregivers working at the facility and observed both were wearing masks. LPA and caregiver began the tour at 12:10 pm until 12:35 pm. LPA observed the living room contained comfortable furniture. Upon walking into the kitchen/family room, LPA observed a resident listening to music in the family room. Kitchen area - LPA observed the knives and medications were locked in kitchen cabinets. The facility contained a seven-day supply of canned goods and a two-day supply of perishable food items. A fire extinguisher was located in the kitchen. Resident Bedrooms - LPA observed three residents in their rooms. The rooms were clean and were furnished with the appropriate furnishings. Bathrooms - LPA observed the bathrooms contained grab bars, slip resistant mats, hand soap, paper towels, and trash cans with fitted lids. Laundry room - LPA observed the laundry room was locked and contained laundry soap and cleaning solutions. There are no deficiencies to report at this time. Exit interview was conducted and a copy of the report was given to the caregiver.the state’s words, verbatim · CDSS document, Mar 8, 2023

20223 state visits · 4 documents

Nov 15, 2022Facility evaluation reportOfficeReport on file

Type of visit: Office

An Informal Conference was conducted today in the Woodland Hills Adult and Senior Care Regional Office. The purpose of this Informal Conference is to discuss a complaint regarding the allegations Resident (R1) sustained unexplained injuries while in care and resident wandered away from the facility. Prior to the meeting, Administrator was given the chance to review the facility file. Present at today's meeting are the following: · Anne Gregorio - Administrator · Cassandra Harris, Licensing Program Manager (LPM) · Melissa Spaeth, Licensing Program Analyst (LPA) The informal conference process was explained to the Licensee. The Licensee was also informed that this Informal Conference is a part of the administrative action process. Further citations may result in a Non-Compliance Conference, which could lead to a referral to the Department's Legal Division for possible license revocation or other administrative actions. BRIEF HISTORY: Facility has been in operation since licensure on June 30, 2004 for a maximum of five (5) residents. LPM Harris discussed and expressed concerns regarding the April 1, 2022. A complaint investigation was conducted by Investigations Branch Investigator Christine Ferris and Heidy Bendana regarding the allegation resident sustained unexplained injuries while in care. Based upon the physician's report dated 3/16/2022 and residents' interviews, the allegation was unfounded. On October 6, 2022, LPA Spaeth conducted a complaint investigation and interviewed the caregiver who confirmed R1 left the facility at approximately 7:30 am on 4/01/2022 and the caregiver was unaware that the resident had been absent for approximately three hours. Caregiver stated R1 had knocked on a neighbor's door and the neighbor brought R1 back to the facility at approximately 10:30 am. Therefore the allegation, resident wandered away from the facility was substantiated. During LPA’s visit, LPA observed the cleaning supplies and the laundry detergent were not securely locked in the laundry room. LPA observed the caregiver locking the items in a kitchen cabinet. An annual was conducted on 6/24/2022 and LPA observed there were no non-skid mats located in the two bathrooms. The Administrator corrected the deficiency by forwarding snapshots of the bathrooms. Licensing Program Analysts (LPA’s) Spaeth, Avetisyan and Stamps conducted an annual on 9/30/2021 and deficiencies were issued regarding the following categories: incomplete resident files, lack of food, inoperable carbon monoxide/smoke detectors, staff first aid training, Administrator qualifications, sufficient staffing, centrally stored medication records, active corporation status, and liability insurance. Administrator agreed to provide a new LIC 500 and updated elopement plan of care to ensure safety of the residents. Licensee will provide these reports to CCL by November 28, 2022 via email. The Licensee was informed that Community Care Licensing (CCL) shall continue to frequently monitor the facility as often as necessary to ensure the Licensee's compliance with Title 22 Regulations. Exit interview conducted, and a copy of the report was issued to the Caregiver.the state’s words, verbatim · CDSS document, Nov 15, 2022
Oct 6, 2022Complaint investigation reportSubstantiated

Allegation investigated: Resident wandered away from the facility

LPA Spaeth conducted an unannounced visit and was greeted by two caregivers. LPA's temperature was recorded and COVID questions were completed by LPA. LPA stated the purpose of the visit was to complete the investagation regarding two allegations which are resident sustained unexplained injuries while in care and resident wandered away from the facility. LPA reviewed resident's file at 10:30 am until 10:40 am. LPA interviewed caregiver at 10:40 until 10:55 am who was working at the facility on the day that the alleged allegation occurred. During the interview, the caregiver stated was not aware that Resident (R1) had walked out of the facility on 4/01/2022 at approximately 10:30 am. Based upon LPA's interview of the caregiver, this allegation is substantiated. Pursuant to Title 22 Division 6 of the CA Code of Regulations, a deficiency was cited (refer to LIC 809-D). LPA Spaeth Exit interview conducted, Appeal Rights discussed, and a copy of the signed report was given to Administrator. Substantiated R1 allowed investigators to take pictures of the bruises on arms. Investigators observed the bruising was on R1’s elbows, wrists, and sporadically along forearms on both arms. The Investigators also reported the bruises on R1’s arms were not indicative of being grabbed or hit and there were no hand or finger imprints on R1’s arms. The bruises did not appear concerning and were not consistent with physical abuse. Investigators Ferris and Bendana also interviewed staff member (S1) who stated has been working at the facility since November of 2021. S1 stated they have not witnessed or heard of any abuse or neglect in the facility. Based on the information collected and interviews of residents and staff member, there is not sufficient evidence to substantiate the allegation. Therefore, the allegation is Unfounded. “This agency has investigated the complaint alleging “resident (R1) sustained unexplained injuries while in care.” This allegation is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basisthe state’s words, verbatim · CDSS document, Oct 6, 2022 · control 31-AS-20220405104144

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468(a)(2) · Plan of correction due date: Oct 12, 2022

Personal Rights (a) Residents in residential care facilities for the elderly shall have personal rights...(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This was evidenced by: The resident wandered away from the facility at about 10:30 am on 4/01/2022 and brought back to the facilty by a neighbor. Also, based upon LPA interviewing the caregiver, the resident to leave the facility without supervision which is an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Oct 6, 2022

Plan of correction: Administrator will submit a written plan as to what steps will be taken to ensure residents who are not able to leave the facility unannisted do not. Administrator will also submit a signed document which states caregivers received training from the Administrator regarding the written plan.

Oct 6, 2022Facility evaluation reportCase Management - OtherDeficiency page: Type B

Type of visit: Case Management - Other

LPA Spaeth conducted an unannounced visit regarding Complaint #31-AS-20220405104144. LPA began tour of the facility with caregiver at 9:55 am. Upon touring the laundry room at 10:17 am, LPA observed the laundry room door was not locked. LPA observed the cleaning supplies and the laundry detergent were not securely locked in the laundry room. Pursuant to Title 22 Division 6 of the CA Code of Regulations, a deficiency was cited (refer to LIC 809-D). LPA Spaeth Exit interview conducted, Appeal Rights discussed, and a copy of the signed report was given to Administrator.the state’s words, verbatim · CDSS document, Oct 6, 2022

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87705(f) · Plan of correction due date: Oct 6, 2022

87705Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (1) Knives...(2) Over-the-counter medication, cleaning supplies and disinfectants. This requirement is not met as evidenced by: Based on observation, the licensee failed to ensure cleaning supplies (toxins) were inaccessible to dementia residents which poses an immediate health risk to residents in care.the state’s words, verbatim · CDSS document, Oct 6, 2022

Plan of correction: This item was secured during LPA's inspection and a new battery was added to the door lock. LPA confirmed the door was locked.

Jun 24, 2022Facility evaluation reportRoutine visitDeficiency page: Type B

Type of visit: Required - 1 Year

LPA Spaeth conducted an unannounced visit to the facility and was greeted by caregiver. LPA was asked to record temperature and answer COVID questions. LPA observed the sign in station which contained thermometer, hand sanitizer, and sign in sheet with COVID questions. LPA also observed another caregiver who was wearing a mask. LIving Room/Dining Room Area - LPA observed comfortable seating in the living room along with dining room furniture. The room was comfortable and clean. Family Room/Kitchen Area - LPA observed a resident watching television in the family room and saw the room contained comfortable furniture. LPA observed there were no harmful chemicals in the cabinet beneath the sink. The medications and knives were locked in the kitchen cabinets. LPA observed the refrigerator contained a five-day supply of fresh fruits and vegetables, eggs, and other dairy products. The freezer contained frozen meats and vegetables. The sink area contained wash your hands sign, paper towels, and hand soap. The pantry was neat and well-stocked with a seven-day supply of canned goods and other dry good items. Backyard area -LPA observed a shaded area in the backyard which contained comfortable seating. The side gate was not locked that leads from the backyard to the front yard. The backyard was also neat and clean. Hallway area - LPA observed two hall closets which contained clean linens, an adequate supply of PPE items, and diapers. Residents' Rooms- There are four resident rooms and three are occupied. Each room contained bed, linens, chest of drawer, closet, night lamp, night stand and a chair. Each room was neat and clean. Locked Laundry Area - LPA observed the locked laundry area which contained laundry detergent, cleaning supplies, washer and dryer. A door within the room led to the garage which contained additional storage items and an additional refrigerator which contained eggs and frozen meats. Bathrooms - There are two bathrooms in the facility. Both bathrooms contained wash your hands sign, hand soap, paper towels, and a trash can. The Caregiver explained one bathroom is used for showering residents; however, the bathroom did not contain a slip resistant mat. Under Title 22 General Regulations, the following citation was issued and recorded on LIC 809D. Exit interview was conducted, appeal rights discussed and LPA gave a copy of the report during the visit.the state’s words, verbatim · CDSS document, Jun 24, 2022

From the deficiency page — Deficiency type: Type B · Plan of correction due date: Jun 27, 2022

87303 Maintenance and Operation (3) Water supplies and plumbing fixtures shall be maintained as follows: (5) Non-skid mats or strips shall be used in all bathtubs and showers. This requirement is not met as evidenced by: LPA Spaeth observed there are no non-skid mats located in the two bathrooms, which is an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Jun 24, 2022

20211 state visit · 1 document

Sep 30, 2021Facility evaluation reportRoutine visitDeficiency pages: Type B, Type A

Type of visit: Required - 1 Year

Licensing Program Analysts (LPA’s) Spaeth, Avetisyan and Stamps conducted an unannounced visit to the facility. Upon arrival LPA’s observed the front door did not contain the COVID signage. LPAs were greeted by Ringo Torres Caregiver at 11:19 am. Upon entering the facility, LPA’s observed the sign in station which contained thermometer, hand sanitizer and a sign in sheet. LPA Spaeth reminded the caregiver the requirement to take LPAs temperature. All LPAs temperatures were then taken and recorded. Caregiver called the licensee who arrived at the facility approximately 11:55 am. The initial purpose of the visit was to determine if Resident 1 (R1) who was named in an unlicensed care complaint was living at this facility, however during the visit LPA’s observed various deficiencies and determined that a required Annual Visit would be conducted as well. Approximately 11:25 am LPAs conducted a tour of the facility and observed a living room/dining room combination. As well as a kitchen/family room combination. The facility has four rooms designated for resident use and 2 residents residing at the facility. All resident rooms contained the required furnishing and proper linens. At 12:00 pm, LPAs observed full bed rails in Room #4 and 1/2 bed rails in Room #1. During the tour LPA’s observed that the master bathroom did not have the "wash your hands" sign not posted. LPA’s observed slip resistant mat and hand bars near the toilet and shower. LPA Spaeth informed staff that a "wash your hands" sign needs to be posted in the bathroom. The facility has a separate locked laundry room which contained washer and dryer, cleaning supplies, and laundry detergent. While conducting a tour of the kitchen LPA” s observed knives and medication properly secured. The refrigerator was observed to be dirty at which time LPA Spaeth informed the caregiver that the refrigerator will need to be cleaned. LPA’s did not observe sufficient supply of fruits and vegetables as well as insufficient supply of 7-day non-perishable food. LPA Spaeth informed the licensee of the deficiency. Approximately 11:54 am LPA Avetisyan requested the assistance of caregiver to test the smoke/carbon monoxide detectors. During the test LPA Avetisyan and Stamps observed that the 2 smoke detectors and 2 carbon monoxide detectors were not operational. A discussion was held with the licensee regarding the zero-tolerance deficiency as well as concerns of the alarms on all exit doors not working. The licensee informed the LPA’s that the alarm system was disconnected by staff approximately 2 months ago due to issues with the system. At 12:15 pm, LPA Avetisyan conducted review of resident facility and hospice files. LPA requested to see the facility file for resident 2 various times which the licensee and caregiver could not locate. While reviewing the hospice files, LPA Avetisyan did not observe a current hospice care plan for both residents. Approximately 12:30 pm LPA’s conducted a tour of the backyard and observed an electric table saw, screwdriver, dis-assembled bed, dirty mattress, 2 Hoyer lifts and various other items. Administrator was reminded that these items are a safety issue for the 2 residents in care. Approximately 1:00 pm LPA’s requested to review the medication records for resident. Licensee and staff searched but could not locate the file. Approximately 1:30 pm LPA’s conducted review of staff files and observed that staff do not have current first aid/CPR, have not received training since 2017. At 1:45 pm LPA asked the licensee how many staff she has working at the facility. Licensee informed LPA that she has 2. Staff Ringo Torres works at the facility Monday through Friday and another staff works at the facility on the weekends. LPA asked the licensee where the caregiver sleeps. Licensee informed LPA that the staff sleep in the converted staff room in the garage. At 2:23 pm LPA Avetisyan and Stamps requested for the administrator to show them the staf room. LPA’s along with caregiver walked to the laundry room, entered another door in the laundry room to the garage. To the left of the garage LPA’s observed 2 separate rooms which licensee confirmed is being utilized by the 2-current staff. LPA’s observed baby monitor hanging from the garage refrigerator. At 2:26 pm caregiver stated that monitors are used to supervise the residents at night. At 2:30 pm LPA Avetisyan requested to review the file for the administrator which the licensee could not provide. At 2:40 pm LPA called the administrator on record who stated that she no longer works for the licensee and has not worked since the start of the pandemic. LPA’s asked the licensee to explain why she lied to them about the administrator, which the licensee could not provide an answer. A discussion was held with the licensee regarding the seriousness of the deficiencies observed and cited, the immediate health and safety concerns for the residents in care and the current inactive status of the corporation. Licensee was informed that she will need to ensure that all deficiencies are corrected immediately which the licensee indicated she would Exit interview conducted, copy or report, citations, civil penalties and appeal rights emailed to ANNILISCIOUS@GMAIL.COM.the state’s words, verbatim · CDSS document, Sep 30, 2021

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87608(3) · Plan of correction due date: Oct 11, 2021

87608 Postural Supports (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record... This requirement was not met as evidenced by: LPA reviewed resident file and did not find a written order for the resident's half bed rails.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Administrator will obtain a current hospice care plan which indicates the need for the postural support.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87608(a)(5)(B) · Plan of correction due date: Oct 11, 2021

87608 Postural Supports (a)(5)(B) Bed rails that extend the entire length of the bed are prohibited except for residents who are currently on hospice care and..hospice care plan that specifies the need for full bed rails.This requirement was not met as evidenced by: Licensee did not comply with the section cited above by utilizing full bedrails for R1 who is on hospice however licensee does not have hospice care plan which indicates the need which poses an immediate health, safety personal rights risk to R1.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Administrator will obtain a current hospice care plan which indicates the need for the full rails.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87555(b)(26) · Plan of correction due date: Oct 11, 2021

87555(b) General Food Service Requirements (26) Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement was not met as evidenced by: Based upon LPA's observation the facility did not have an adequate supply of fresh fruits and vegetables and canned goods.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Administrator will purchase food needed and provide a snapshot of food purchased.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87705(j) · Plan of correction due date: Oct 4, 2021

87705 Care of Persons with Dimentia (j) The licensee shall have an auditory device or other staff alert feature to monitor exits, if exiting presents a hazard to any resident. This requirement was not met as evidenced by: Based upon LPA's observations, the alarm on all exit doors were not working. This poses an immediate health, safety and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Administrator will ensure alarms have been properly repaired. Administrator will send paperwork from the company (Vivint) stating the alarm has been properly repaired.

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.311 · Plan of correction due date: Oct 4, 2021

1569.311 Carbon monoxide detectors required; inspection. Every residential care facility for the elderly shall have one or more carbon monoxide detectors in the facility...This requirement is not met as evidenced by: Based on observation and interviews, licensee failed to ensure the facility had one or more carbon monoxide detectors at the facility which poses an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Administrator will provide a receipt and a picture showing the devices have been installed within the facility.

From the deficiency page — Deficiency type: Type A · Section cited: CCR80020(a) · Plan of correction due date: Sep 3, 2021

Fire Clearance Violations, including, but not limited to, over capacity, ambulatory status, inoperable smoke alarms, and inoperable fire alarm systems. All facilities shall secure and maintain a fire clearance approved by the city or county fire department, This is not met as evidenced by observation and inteview the licensee did not comply with the regulation above by not ensuring the smoke detectors are operational which poses an immediate health,safety personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Adminstrator will notify the department in writing what steps were taken to clear this deficiency This is a zero tolearnce violation therefore a civil penalty in the amount of $500 has been issued. Civil penalty will continue to accrue in the amount of $100 per day until plan of correction has been submitted.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87633(b) · Plan of correction due date: Oct 4, 2021

87633(b) A current and complete hospice care plan shall be maintained ... for each hospice resident and include the following: This requirement is not met as evidenced by: Based on record review the licensee did not comply with the section cited above by not obtaining hospice plans for R1 and R2.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licenseevwill obtain a copy of the hopsice care plan fro both residents and submit copies to the LPA as POC.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87632(a) · Plan of correction due date: Oct 11, 2021

In order accept or retain terminally ill residents &... receive care from a hospice agency, the licensee shall have obtained a facility hospice care waiver from the Department. This requirement was not met as evidenced by: Based on record review,the licensee did not comply with the section cited above by retaining 2 residents on hospice prior to obtaining an approved hospice waiver which poses an potential health, safety & personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee will Submit hospice care waiver request or exception to retain the two hospice residents.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87411(c)(1) · Plan of correction due date: Oct 11, 2021

87411(c)(1) Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross.This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above by not ensuring 5 out of 8 staff received first aid training which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/Administrator will provide first aid training to all staff and submit copies of certificates/cards as POC.

From the deficiency page — Deficiency type: Type B · Section cited: HSC1569.69(a) · Plan of correction due date: Oct 11, 2021

1569.69(a) Each residential care facility...shall ensure ... employee ... who assists residents with the self-administration of medications meets... training requirements: This requirement is not met as evidenced by: Upon review of the staff records, LPA observed staff has not completed the required medication trainnig.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/Administrator will schedule vendorized medication training for all staff who assist residents with medication. Verification of scheduled training with the trainers credentials will need to be submitted by 10/01/2021 and verification of completed training will need to be submitted to LPA by 10/11/2021.

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.696(a) · Plan of correction due date: Oct 11, 2021

1569.696(a) All residential care facilities for the elderly shall provide training to direct care staff on postural supports, restricted conditions or health services, and hospice care...the training requirements specified in .... The training shall include all of the following: This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by not ensuring staff received the required training which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/Administrator will need to schedule vendorized training for all staff. Verification of scheduled10/02/2021 with the trainers credentials will need to be submitted to LPA by 10/11/2021 and verification of completed training will need to be submitted to LPA by 10/11/2021.

From the deficiency page — Deficiency type: Type B · Section cited: HSC1569.625(b) · Plan of correction due date: Oct 11, 2021

1569.625(b) Staff training; legislative findings; contents. (1) The department ...staff members ...who assist residents with personal activities of daily living to receive ... training. This training shall consist of 40 hours of training. ...(2) training requirements shall also include an additional 20 hours annually…. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by not ensuring staff received the required training which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/administrator will schedule vendorized training for all staff. Licensee/administrator will submit verification of scheduled training with the trainers credentials to LPA by 10/01/2021 and submit verification of completed training to LPA by 10/11/2021

From the deficiency page — Deficiency type: Type B · Section cited: HSC 87405(a) · Plan of correction due date: Oct 11, 2021

87405(a) All facilities shall have a qualified and currently certified administrator. This requirement is not met as evidenced by: Based on observation, interview and record review, the licensee did not comply with the section cited above by not having a certified administrator working which poses a potential health, safety, personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/Administrator will need to notify the department in writing how this deficiency will be cleared.

From the deficiency page — Deficiency type: Type B · Section cited: HSC87468.1(a)(2) · Plan of correction due date: Oct 11, 2021

Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on observation the licensee did not comply with the section cited above by not conducting routine symptom screening for resident,staff & visitors which poses an immediate health, safety, personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/Administrator will begin screening all residents, staff and visitors. Licensee/Administrator will create a sign in sheet which includes COVID symptom questions and recorded tempereatures. Licensee will send a copy of the sign in sheet to LPA Spaeth.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87411(d)(5) · Plan of correction due date: Oct 11, 2021

87411(d)(5) (d) All personnel shall be given training... This training ...shall provide knowledge of and skill in the following,.. for the job assigned and ... job performance: (5) Knowledge necessary in order to recognize early signs of illness and the need for professional help. This requirement was not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by not providing staff training on infection prevention, symptoms, transmission and PPE use by any individual trained in infection control which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee/Administrator will schedule training for all staff to be provided by and individual certified in infection control infection prevention, symptoms, transmission and PPE use, and all sections listed in the department LIC808 Mitigation Plan. Training will need to be scheduled within 24 hours and completed within 7 days. Licensee/Administrator will email LPA with the credentials of the trainer and the scheduled training date and submit verification of training once completed.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87411(f) · Plan of correction due date: Oct 11, 2021

87411 (f) Personnel Requirements - General. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement was not met as evidenced by. Based on interview, the licensee did not comply with the section cited above by not having qualified staff on the premises at nights resulting in absence of supervision for the 2 residents in care which poses an immediate health, safety personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: The Administrator agrees to provide CCL with a current, complete Personnel Report (LIC 500) This deficiency resulted in an absence of supervision which is a zero tolerance deficiency as per Health & Safety Code 1597.58 which states that an immediate Civil Penalty of $500 will be assessed at the time of the citation and an additional $100 per day until the deficiency is corrected.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468(a)(1) · Plan of correction due date: Oct 11, 2021

Residents in all residential care facilities shall have all of the following personal rights: (1)To be accorded dignity in their personal relationships with staff. This requirement was not met as evidenced by: Based on observation, interview, the licensee did not comply with the section by R1 by placing a baby monitor in resident room to monitor residents at night which poses an immediate health, safety and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: The Administrator agrees to provide CCL with a current, complete and correct Personnel Report (LIC 500) that documents sufficient staffing and includes designated on-call staff with contact information and estimated response time to the facility in an emergency.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87465(h)(6)(6) · Plan of correction due date: Oct 11, 2021

87465 (h)(6) (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications ... is maintained for at least one year and includes… This requirement is not met as evidenced by:Based on interview and record review, the licensee did not comply with the section cited above by not completing/retaining centrally stored medication & destruction record for 2 out of 2 residents which poses a potential health, safety and personal rights risk to persons in carethe state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee will complete centrally stored medication and destruction records for all residents and submit copies to the LPA as POC.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87465(b)(c)(d) · Plan of correction due date: Oct 11, 2021

Licensee is required to have PRN authorization letter on file signed by a physician to determine whether or not the residents can communicate the need and/or symptoms clearly for the as needed (PRN) medication. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above by not obtaining PRN authorization letters for 2 residents which poses a potential health,safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee will contact residents Physicians to obtain PRN authorization letters for all residents who they provide medication assistance to. Copies of the PRN authorization letters will need to be submitted as POC.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87205(b) · Plan of correction due date: Oct 8, 2021

87205 (b) Accountability of Licensee Governing Body-(b) If the licensee is a corporation or an association, the governing body shall be active, and functioning in order to assure accountability. This requirement is not met as evidenced by: the licensee did not comply with the section cited above by not ensuring that the corporation remains active which poses a potential health, safety and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee will resolve the corporation status and ensure that it is active. Proof of resolution will need to be submitted as POC.

From the deficiency page — Deficiency type: Type B · Section cited: HSC1569.605 · Plan of correction due date: Oct 11, 2021

Liability insurance; coverage requirements On and after July 1, 2015, all residential care facilities for the elderly...shall maintain liability insurance covering injury to residents and guests...This requirement was not met as evidenced by: Based on interview, the licensee did not comply with the section cited above as the failing to obtain/maintain liability insurance which poses a potential health, safety, personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee will review the health and safety code, obtain liability insurance as required by the health and safety code. Copy of the current liability insurance certificate will need to be submitted as POC.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87305(a) · Plan of correction due date: Oct 11, 2021

87305(a) Alterations to Existing Building or New Facilities Prior to construction or alterations, all facilities shall obtain a building permit. This requirement is not met as evidenced by: Based on observations, the licensee did not comply with the section cited above by building unpermitted staff rooms in the garage which poses an immediate health, safety and personal rights risk to persons in care and staff.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: Licensee will notify the department in writing how this deficiency has been cleared.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87207 · Plan of correction due date: Oct 11, 2021

False Claims: No licensee, officer or employee of a licensee shall make or disseminate any false or misleading statement regarding the facility or any of the services provided by the facility. This requirement is not met as evidenced by: Based on interview, the licensee did not comply with the section cited above by providing false/misleading statement regarding the designated facility administrator.the state’s words, verbatim · CDSS document, Sep 30, 2021

Plan of correction: The licensee will submit a written explanation why the false/misleading statements were made and what steps will be taken to prevent a repeat of this deficiency.

3 of 5 beds were occupied at the January 19, 2024 state visit — a count on that day, not an opening.

License holder

Best Resources, Inc., licensed since 2004.

Operates 2 licensed homes in California. Running more than one home is common and is neither good nor bad on its own.

  • Annabelle's Cottage II · Lancaster
The state’s totals for this licenseSince 2004, as the state’s facility page counts them
State visits on file
17
Total complaints
2
Substantiated allegations
2
Type A citations
2
Type B citations
0

These are the state’s own totals for this license since 2004, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size
This homeTypical
Type A citations20
Type B citations00
Substantiated allegations20
Total complaints20

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean
Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

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Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Annabelle's Cottage

Is Annabelle's Cottage licensed?

The state lists this license as “Licensed,” per CDSS records as of October 25, 2026.

How many residents is Annabelle's Cottage licensed for?

5 residents — a small home, per CDSS records as of October 25, 2026.

Has Annabelle's Cottage been cited?

2 Type A and 0 Type B citations since 2004, per CDSS records as of October 25, 2026. Those records count 17 state visits over the same years.

Is Annabelle's Cottage still open?

This license was on the CDSS roster as of November 12, 2026.

What does Annabelle's Cottage cost?

$4,250 a month to start is a Covelight estimate, likely $3,450–$5,250. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 8 small homes within 9 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 232 other homes of a similar licensed size across Los Angeles County that publish a starting rate, the middle half runs $4,000 to $6,151 a month, and the middle figure is $5,000 (n = 232 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Annabelle's Cottage take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Best Resources, Inc., per CDSS records as of October 25, 2026. See the homes licensed to Best Resources, Inc. — at least 2 on the state roster.

Is there a hospital nearby?

Palmdale Regional Medical Center is 3.6 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Annabelle's Cottage keep a resident on hospice?

Not on file — the state’s record does not list hospice care on this license. Ask: “Can a resident stay here on hospice, and under what conditions?”

Annabelle's Cottage license and inspection record

  • Name on the license: “ANNABELLE'S COTTAGE”, per the CDSS roster as of May 25, 2025.
  • License #197604938. The state lists this license as “Licensed,” per CDSS records as of October 25, 2026.
  • Licensed for 5 residents — a small home, per CDSS records as of October 25, 2026.
  • Licensed to Best Resources, Inc., per CDSS records as of October 25, 2026.
  • First licensed in 2004, per CDSS records as of October 25, 2026.
  • 17 state inspection visits since 2004, per CDSS records as of October 25, 2026.
  • 2 Type A and 0 Type B citations on file since 2004, per CDSS records as of October 25, 2026. The same records count 17 state visits in that period.
  • 2 complaints and 2 substantiated allegations on file since 2004, per CDSS records as of October 25, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is June 18, 2025, per CDSS records as of October 25, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Nearby

Other homes nearby

Licensed homes near this one in Los Angeles County, most information on file first. Every listed home appears on the same terms.

  • Map

    Palmdale · 0.2 mi

    Palm Vista Senior Living

    Large community · licensed for 115

    Starting rate

    $3,495 a month to start

    Listed by the home on its own website · October 5, 2026

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    Palmdale · 0.4 mi

    With Love and Care Residential

    Small home · licensed for 6

    Estimated starting rate

    $4,850 a month to start

    Covelight estimate · likely $3,950–$5,950

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
  • Map

    Palmdale · 0.5 mi

    Club Rancho Manor

    Small home · licensed for 6

    Starting rate

    $4,000 a month to start

    Listed by the home on Seniorly · September 9, 2026

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    Palmdale · 0.3 mi

    4 Aces Elderly Care

    Small home · licensed for 6

    Estimated starting rate

    $4,650 a month to start

    Covelight estimate · likely $3,800–$5,750

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Bedridden: on the state record
  • Map

    Palmdale · 0.4 mi

    Aaa's Elderly Care

    Small home · licensed for 6

    Estimated starting rate

    $4,850 a month to start

    Covelight estimate · likely $4,000–$6,000

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    Palmdale · 0.4 mi

    The Providence Manor

    Small home · licensed for 6

    Estimated starting rate

    $4,800 a month to start

    Covelight estimate · likely $3,900–$5,900

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record

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Palmdale · Licensed for 5

(661) 947-0052

From the state licensing record · October 25, 2026

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