Courtyard Plaza

Licensing Program Analyst (LPA) Christine Yee conducted a subsequent unannounced complaint visit to continue the investigation of the above allegation and met with Evelina Papazyan, Administrator. The reason for today's visit was explained. On 2/21/25, Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Evelina Papazyan, Administrator. The reason for today's visit was provided. On the visit conducted on 2/21/25, LPA Yee conducted an investigation into two separate complaints on today's visit. interviews with the Administrator at 10:09am, Staff #1 at 11:21am, Staff #2 at 12:47pm, Staff #3 at 1:04pm and Resident #1 at 1:24pm, Resident #2 at 1:48pm, Resident #3 at 2:23pm and continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, April 16, 2025 · control 29-AS-20250218093203

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced subsequent complaint visit to deliver the findings of the above allegation and met with Evelina Papazyan, Administrator. The reason for the visit was provided. LPA Yee conducted an initial unannounced complaint visit on 4/9/24. On the initial visit, LPA Yee conducted an interview with Evelina Papazyan, Administrator at 1:47pm, Staff #3 at 4:09pm, Resident #1 at 2:59pm, reviewed and obtained copies of Resident #1's file at 1:35pm and other facility documents throughout the visit. A tour of the kitchen was conducted at 3:50pm to observe the Ecolab chemical dish washing system in place to wash and disinfect the dishes, utensils, pots and pans. Per information received from the interviews conducted, Resident #1 was taken to the hospital on 2/23/24 due to persistent diarrhea and vomiting. The resident believed that they have food poisoning UnsubstantiatedRead the full finding— CDSS inspection report, September 27, 2024 · control 29-AS-20240405104805

Licensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Evelina Papazyan, Administrator. The reason for today's was explained. LPA Yee conducted interviews with the Administrator at 10:31am and 12:18pm, Resident #1 at 12:01pm, Resident #2 at 11:36am and Staff #1 at 12:37pm. Per information received from interviews conducted with the Administrator and Staff #1 on today's visit, Resident #1 was never served a 30 day eviction notice and there has been no discussion with Resident #1 about eviction. Per interview conducted with Resident #1, they confirmed that they have not been served a 30 day eviction letter. LPA asked Resident #1 why they believed that they were being evicted. LPA was told by Resident #1 that the Administrator told them that they were going to be evicted and they would given a UnsubstantiatedRead the full finding— CDSS inspection report, August 1, 2024 · control 29-AS-20240726130820

Licensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and met with Evelina Papazyan, Administrator. The reason for today's visit was explained. On today's visit, LPA Yee conducted interviews with the Administrator at 10:22am, Resident #2 at 11:12am, Resident #1 at 11:44am, Staff #1 at 12:31pm and Staff #2 at 1:00pm. Facility documents were collected throughout the visit. Per interviews conducted, Resident #1 had been hospitalized for a respiratory condition and had returned to the facility on 6/1/24. On 6/2/24, around 7pm, a woman showed up at the facility and identified herself at the front desk as a nurse with the Sherman Oaks Hospital Home Health. She was at the facility to see Resident #1. Staff #1 was confused because Resident #1 was already receiving home health services with UnsubstantiatedRead the full finding— CDSS inspection report, June 11, 2024 · control 29-AS-20240606161017

LIcensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Evelina Papazyan, Administrator and the reason for today's visit was explained On today's visit, LPA Yee interviewed the Administrator at 10:49am, Resident #1 at 1:04pm, Resident #2 at 12:04pm, Resident #3 at 11:46am, Resident #4 at 12:42pm, Resident #5 at 2:02pm , Resident #6 at 2:40pm and Staff #1 at 3:04pm.. Resident #1 and Resident #2's files were reviewed at 11:25am and copies of the files were requested at 11:40am. Per information received from the interviews conducted during today's visit, Resident #1(R1)and Resident #2(R2) have been dating for a couple of years. R2 broke up with R1 on 1/10/24 and the breakup was not received well by R1. R1 would attempt to barge into R2's room or enter through the sliding glass door UnsubstantiatedRead the full finding— CDSS inspection report, May 21, 2024 · control 29-AS-20240514085611

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and initially met with Indra Lopez. Evelina Papazyan, Administrator was contacted and she arrived a little later to conduct the visit. The reason for today's visit was provided. On today's visit, in person interviews were conducted with the Administrator at 10:01am, Indra Lopez, Office Staff, at 10:31am and telephone interviews were conducted with Resident #1(R1) at 10:41am and Witness #1(W1) at 11:08am. Copies of documents for R1 was reviewed and obtained during the visit. Per information received from the interviews conducted, Resident#1's doctor discharged the resident on 12/12/23 for the medical condition that the resident was hospitalized for on 12/2/23. However, during the hospital stay, Resident #1 was diagnosed with Covid-19 on 12/8/23. Resident #1 had a high fever and was UnsubstantiatedRead the full finding— CDSS inspection report, December 13, 2023 · control 29-AS-20231212143123

Licensing Program Analyst (LPA) conducted an unannounced complaint visit to investigate the above allegation and met with Evelina Papazyan, Administrator. The reason for today's visit was explained. On today's visit, LPA Yee interviewed Evelina Papazyan at 10:01am, Staff #1 at 10:56am, Staff #2 at 12:25pm, Resident #1 at 10:28am and a telephone interview with family member at 11:43am. Copies of facility documents were requested at 10:23am. Per information obtained from interviews, Resident #1 was placed at the facility by the resident's oldest daughter in March 2023. In early August 2023, the other two daughters of Resident #1and their children flew in from Hawaii and visited with Resident #1 and had an ejnjoyable time. When the oldest daughter found out about the visit, she hand delivered a self drafted letter, dated August 13, 2023, to 3 staff continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, October 3, 2023 · control 29-AS-20230925123516

Licensing program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and initially met with Indra Lopez, Staff. Staff contacted Evelina Papazyan, Administrator and she arrived at 10:55am to conduct the visit. On today's visit, LPA Yee conducted interviews with Evelina Papazyan, Administrator at 10:55am, Indra Lopez, Staff at 10:49am, Resident #1 at 11:27am, Resident #2 at 12:13pm, Resident #3 at 12:40pm, Resident #4 at 1:09pm and Staff #2 at 1:54pm, Staff #3 at 1:59pm, Staff #4 at 2:02pm and Staff #5 at 2:19pm. Copies of documents from Resident #1's file was obtained. Per information obtained from interviews conducted about allegation #1, Staff did not treat resident with dignity and respect, Resident #5 had moved to the facility in mid-June 2023 and was confused. Residen# #5 was missing from own bedroom and was found sleeeping on Resident #1's bed by staff. Resident #5 was being escorted back to own room by Staff #4 when Resident #Read the full finding— CDSS inspection report, September 13, 2023 · control 29-AS-20230906165547

Licensing Program Analysts (LPAs) Elsie Campos and Ashley Smith arrived unannounced to conduct a subsequent complaint visit. The LPA’s met with Administrator Evelina Papyzan and explained the reason for the visit. During today’s visit, the LPA’s interviewed staff at 10:10 a.m., 10:26 a.m., 10:37 a.m., 10:46 a.m., 11:35 a.m., 11:49 a.m., 12:01 p.m., and 2:10 p.m. An interview was also conducted with a family member of Resident #1 (R1) at 12:15 p.m., and an interview was attempted with the facility house doctor at 11:20 a.m. The LPA’s conducted interviews with representatives from collateral agencies at 1:10 p.m., 1:23 p.m. and 3:10 p.m. **Continued on LIC 9099-C** UnsubstantiatedRead the full finding— CDSS inspection report, May 16, 2023 · control 29-AS-20220708115334

Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced a subsequent complaint visit at 9:30 a.m. to investigate and deliver the findings for the above allegations. The LPA met with facility representative Evelina Papazyan, and explained the reason for the visit. On 07/13/2022, Licensing Program Analysts (LPAs) Salia Walker, and Sandra Urena conducted an unannounced visit at 8:30 a.m. to investigate the above allegations. The LPAs met with facility representative, Evelina Papazyan and explained the reason for the visit. The LPAs conducted record review, from 9:12 a.m. to 12:30 p.m. Toured the facility, and briefly spoke with staff, and residents from 9:19 a.m. to 12:30 p.m.; and from 2:00 p.m. to 3:00 p.m. On 07/15/2022, Licensing Program Analysts (LPAs) Salia Walker, Sandra Urena, Ashley Smith, and Elsie Campos conducted a subsequent complaint visit at 10:10 a.m. to investigate the above allegations. The LPAs met with facility representative, Evelina Papazyan, and explaiRead the full finding— CDSS inspection report, April 14, 2023 · control 29-AS-20220708115334

On 04/04/2023, Licensing Program Analyst (LPA) Sandra Urena arrived at 9:30 a.m., unannounced to conduct a subsequent visit for the allegations listed above. LPA Urena met with Evelina Papazyan, and explained the reason for the visit. On 01/03/2023, Licensing Program Analyst (LPA) Sandra Urena arrived unannounced to conduct a subsequent visit for the allegations listed above. LPA Urena met with Evelina Papazyan, and explained the reason for the visit. LPA Urena conducted the following interviews: R1’s POA at 2:26 p.m., R1 at 2:48 p.m., Administrator at 3:10 p.m. The LPA obtained, and reviewed copies of documents pertinent to the investigation On 03/30/2022, Licensing Program Analyst (LPA) Salia Walker arrived unannounced for an initial complaint inspection for the above allegations. From 10:45 a.m. until 11:45 a.m., the LPA conducted an interview with the administrator. From 11:55 a.m. until 1:20 p.m., the LPA conducted interviews with four (4) staff. From 1:20 p.m. until 2:00 p.m., thRead the full finding— CDSS inspection report, April 4, 2023 · control 29-AS-20220324112126

Licensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Evelina Papazyan, Administrator. LPA Yee explained the reason for today's visit. During today's visit, LPA interviewed the Adminstrator at 9:47am, Residents #1 through Resident #4 beginning at 10:16am - 11:12am, Resident #5 at 11:39am, Staff #1 at 11:52am, Staff #2 at 11:59am, Staff #3 at 12:04pm, reviewed and obtained copies of monthly inspection reports at 10:10am, toured bedroom #204 at 11:25am. Per information obtained from the interviews conducted with the Administrator, Staff Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, March 28, 2023 · control 29-AS-20230323165111

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced intial complaint visit to investigate the above allegations and initially met with Indra Lopez at the time of arrival. The Administrator was contacted via telephone and arrived at 9:20am to conduct the visit. The reason for today's visit was explained. On today's visit, LPA Yee conducted interview with the Administrator from 9:22am - 10:13am, Staff #1 from 12:57pm-1:12pm and interviews with Resident #2 through Resident #6 beginning at 10:14m to 12:20pm in the conference room. Lunch was observed at 12:25pm. Resident #1's file was reviewed at 1:30pm. Copies of facility records, including the menu was obtained. Kitchen was toured from 2:14pm - 2:36pm. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, March 7, 2023 · control 29-AS-20230303104051

On 01/03/2023 Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to investigate the allegations listed above. LPA Urena arrived at the facility at 10:30 a.m., met with Administrator Evelina Papazyan, and explained the reason of the visit. On 05/17/2022, Licensing Program Analyst (LPA) Salia Walker arrived unannounced for an initial complaint inspection for the above allegations. The LPA met with Administrator Evelina Papazyan at 9:20 a.m., and explained the reason for the visit. During the visit, the LPA conducted a physical plant tour with the administrator at 10:15 a.m., interviewed staff at 9:20 a.m., and 9:30 a.m.; reviewed and obtained copies of documents pertinent to the investigation; and interviewed residents at 11:45 a.m., 2:10 p.m., 2:22 p.m., 2:58 p.m., and 3:13 p.m. Further investigation is required prior to issuing findings. Continues on LIC 9099C. UnsubstantiatedRead the full finding— CDSS inspection report, January 3, 2023 · control 29-AS-20220511110219