Glen Park At Valley Village · License #197603165 · 5527 Laurel Canyon Blvd, Valley Village, CA · (818) 769-6626 Record printed from covelightcare.com — data as of the dates shown on each item.
Glen Park At Valley Village is a residential care home for the elderly (RCFE) in Valley Village, Los Angeles County, California — state license #197603165, licensed for 100 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 73 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 30, 2026 — published below in full, verbatim and unscored.
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
✓Wheelchair / non-ambulatoryApproved for 100 residents
✓Dementia / memory careVerified in record
✓Hospice careApproved for 1 resident
✓Bedridden careApproved for 30 residents
“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.
Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →
100 NON-AMBULATORY, OF WHICH 30 MAY BE BEDRIDDEN. APPROVED TO LOCK THE PATIO DOORS OF ROOMS #1-7 THAT FACE THE NORTH DRIVEWAY. HOSPICE WAIVER FOR 1. APPROVED FOR DELAYED EGRESS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026
“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.
Since 2021, the state has visited this home 78 times and filed 73 documents. The most recent is a facility evaluation report, dated June 30, 2026.
Most recent state visit
July 2, 2026
Occupancy at the March 10, 2023 visit
57 of 100 beds
The state's published file for this home includes 25 documents with transcribed findings, dated September 15, 2021 to March 17, 2023. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (8), “Unsubstantiated” (17). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
Jun 30, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 4, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 20, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 20, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20258 state visits · 9 documents
Dec 29, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 12, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 15, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 3, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 24, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
202414 state visits · 19 documents
Dec 12, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 15, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 9, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 9, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 9, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 18, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 18, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 22, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 26, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 31, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 27, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20232 state visits · 3 documents
Oct 5, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Beside homes the same size
Type A citations8typical 1
Type B citations11typical 1
Substantiated complaints19typical 2
Total complaints38typical 7
State visits on file78typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2001.
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo(2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →
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No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
The first two come straight from this home’s record — a brochure won’t answer them.
Yes — Glen Park At Valley Village is a licensed residential care home for the elderly (RCFE) in Valley Village (Los Angeles County): California license #197603165, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 100 residents. State records list 73 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 30, 2026, appears in the inspection record on this page.
Can Glen Park At Valley Village care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Glen Park At Valley Village with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record100 NON-AMBULATORY, OF WHICH 30 MAY BE BEDRIDDEN. APPROVED TO LOCK THE PATIO DOORS OF ROOMS #1-7 THAT FACE THE NORTH DRIVEWAY. HOSPICE WAIVER FOR 1. APPROVED FOR DELAYED EGRESS.
How much does Glen Park At Valley Village cost?
California's public licensing record does not include Glen Park At Valley Village's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Glen Park At Valley Village accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Glen Park At Valley Village through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
57 of 100 beds occupied (57%) when the state visited on March 10, 2023. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Glen Park At Valley Village?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 78 state visits and 73 dated documents since 2021 for Glen Park At Valley Village; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 17, 2023, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
Allegation the state reviewedStaff is using resident’s medication. Staff does not meet the minimum qualifications required. Staff failed to prevent a resident from wandering. Staff did not address a resident's change in medical condition. Staff denied a resident access to the facility while in care. Staff did not provide a safe environment for a resident while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/17/2023, Licensing Program Analyst (LPA), Sandra Urena, conducted an unannounced subsequent visit to further investigate the allegations listed above. LPA Urena spoke with the Administartor Tillman Pink on the phone, and explained the reason for the visit.The administrator allowed staff representative to sign off on the report. On 01/28/2020, Licensing Program Analyst (LPA) Brian Balisi initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically at 01:00pm with Elizabeth Flores, the facility Assistant Administrator. Between 1pm - 1:30pm LPA conducted telephone interviews with the administrator and a video call which consisted of a review of physical plant. LPA also requested copies of Census, Staff schedule, admission agreement and resident documentation relevant to the investigation, to be emailed t— CDSS inspection report, March 17, 2023 · control 29-AS-20210119163827
Allegation the state reviewedFacility did not notify the resident's POA of moving him to the hospital.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 03/10/2023, Licensing Program Analyst(LPA) Sandra Urena, conducted an unannounced subsequent visit to investigate the allegations above, and deliver the findings. The LPA arrived at 10:35 a.m., met wit Administrator Tillman Pink, and explained the reason for the visit. On 02/11/2021, Licensing Program Analyst (LPA) Brian Balisi initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, the complaint investigation was conducted telephonically at 11:00am with Elizabeth Flores, the facility Assistant Administrator. Between 12:30pm - 1pm LPA Basili conducted telephone interviews with the administrator and a video call which consisted of a review of physical plant. LPA also requested copies of Census, Staff schedule, admission agreement and resident documentation relevant to the investigation, to be emailed to the LPA by end of business day. On 2/12/2021, LPA Basili— CDSS inspection report, March 10, 2023 · control 29-AS-20210209095613
Allegation the state reviewedResident sustained unexplained bruising while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/14/2023, Licensing Program Analyst (LPA), Sandra Urena, conducted an unannounced subsequent visit to further investigate the allegations listed above. LPA Urena met with facility staff at 11:30 a.m., and explained the reason for the visit. Staff stated that the administrators were not available, and staff would notified them of the visit. Licensing Program Analyst (LPA) Brian Balisi initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically at 03:00pm with Elizabeth Flores, the facility administrator. Between 3pm - 3:30pm LPA conducted telephone interviews with the administrator and a video call which consisted of a review of physical plant. LPA also requested copies of Census, Staff schedule, admission agreement and resident documentation relevant to the investigation, to be emailed to the LPA by e— CDSS inspection report, February 14, 2023 · control 29-AS-20201118132347
Allegation the state reviewedResident fell and was left on the floor until the following morning.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 02/14/2023, Licensing Program Analyst (LPA), Sandra Urena, conducted an unannounced subsequent visit to further investigate the allegations listed above. LPA Urena met with facility representative at 11:30 a.m., and explained the reason for the visit. Staff stated that the administrators were not available, and staff would notify them of the visit. On 11/03/2020, Licensing Program Analyst (LPA) Brian Basili initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, the complaint investigation was conducted telephonically at 03:50pm with Elizabeth Flores, the facility Assistant Administrator. Between3:50pm - 4:30pm LPA Basili conducted telephone interviews with the administrator, and a video call which consisted of a review of physical plant. The LPA also requested copies of Census, Staff schedule, admission agreement and resident documentation relevant to the in— CDSS inspection report, February 14, 2023 · control 29-AS-20201028140553
Allegation the state reviewedFamily member was not notified of resident's hospitalization.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 02/10/2023, Licensing Program Analyst (LPA), Sandra Urena, conducted an unannounced subsequent visit to further investigate the allegations listed above. LPA Urena met with staff at 10:00 a.m., and explained the reason for the visit. The staff contacted Administrators to inform them of the visit. Administrators were not able to be present for the visit. Facility representative to sign off on today's complaint report. Licensing Program Analyst (LPA) Brian Balisi initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically at 04:30pm with Elizabeth Flores, the facility Assistant Administrator. Between 4:30pm - 5pm LPA conducted telephone interviews with the administrator and a video call which consisted of a review of physical plant. LPA also requested copies of Census, Staff schedule, admission agreement— CDSS inspection report, February 10, 2023 · control 29-AS-20201203113354
Allegation the state reviewedFacility abandoned resident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
This report was amended on 03/30/2023 to include additional information which does not change the findings. Licensing Program Analyst (LPA) Angel Ascencio conducted an initial complaint visit to the above facility. LPA met with staff member at 10:13 a.m. LPA Ascencio met with Administrator Tillman Pink at 1:15 p.m. Entrance interview conducted. On 02/06/2023, the Department received a complaint alleging that facility abandoned resident. On 02/07/2023, starting at 8:10 a.m., LPA Ascencio conducted an interview with Case Worker (CW). Interview with CW revealed that on 02/03/2023, Resident #1 (R1) was admitted to the hospital for a pressure injury on their left foot. R1 was seen by a physician and a Emergency medical technician (EMT) who bandaged R1's injury. One (1) hour had elapsed and was ready for discharged. CW stated the hospital contacted the facility administrator, Tillman Pink, who refused to accept the resident stating the facility is unable to take care of the wounds and needs— CDSS inspection report, February 7, 2023 · control 29-AS-20230206132519
Allegation the state reviewedStaff did not report incidents to the department in a timely manner.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 01/04/2023, Licensing Program Analysts (LPAs), Sandra Urena, and Ashley Smith conducted an unannounced subsequent visit to deliver the findings for allegation listed above. The LPAs met with Janyce Pink, and explained the reason for the visit. On 09/30/2020, Licensing Program Analyst (LPA) Brian Balisi initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically at 03:45pm with Elizabeth Flores, the facility administrator. Between 3:45pm - 4:15pm LPA conducted telephone interview with the administrator. LPA also requested copies of Census, Staff schedule, admission agreement and resident documentation relevant to the investigation, to be emailed to the LPA by end of business day today. Continues on LIC 9099C... Substantiated— CDSS inspection report, January 4, 2023 · control 29-AS-20200921143746
Allegation the state reviewedStaff hit resident Staff pulled residents hair Staff did not prevent another resident from physically abusing resident Staff does not ensure that resident needs are met
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for a subsequent complaint visit. The LPA met with Receptionist Jessyca Munoz and explained the reason for the visit. Administrator was not available at the time of the visit and report was delivered to designated staff Joysie Callejas as Jessyca Munoz left for the day. On 6/22/2022, the LPA reviewed documents at 2:40 p.m and interviewed residents at 3:35 p.m and 3:42 p.m. On 11/1/2022, the LPA returned to the facility and interviewed resident at 1:40 p.m and it was discovered that further investigation was required prior to issuing findings. During today's visit, the LPA returned to the facility to resolve the complaint allegations and interviewed staff at 11:26 a.m., 11:50 a.m. and 12:06 p.m. Interviewed residents at 12:00 p.m., 12:20 p.m. and 12:30 p.m. Continued on LIC 9099-C Unsubstantiated— CDSS inspection report, November 15, 2022 · control 29-AS-20220614160743
Allegation the state reviewedLicensee failed to create a safe enviornment for residents Licensee failed to meet resident hygiene needs Licensee failed to treat resident with dignity and respect
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for a subsequent complaint visit. The LPA met with Receptionist Jessyca Munoz and explained the reason for the visit. Administrator was not available at the time of the visit and report was delivered to designated staff Jessyca Munoz. On 6/7/2022 LPA's Elsie Campos and Ashley Smith conducted a file audit from 1:50 p.m. - 2:10 p.m., conducted a physical plant tour at 1:40 p.m., interviewed residents at 2:20 p.m., 2:55 p.m., 3:01 p.m., 3:02 p.m., 3:05 p.m., 3:07 p.m., and 3:10 p.m.; and, interviewed staff at 2:42 p.m. and 3:18 p.m. On today’s date, the LPA returned to the facility to resolve the complaint allegations and interviewed resident at 1:40 p.m. Continued on LIC 9009-C Unsubstantiated— CDSS inspection report, November 1, 2022 · control 29-NP-20220602144709
Allegation the state reviewedFacility did not report incidents to CCL or Regional Center
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for an initial complaint visit. The LPA met with Receptionist Jessyca Munoz and explained the reason for the visit. Administrator was not available at the time of the visit and report was delivered to designated staff Jessyca Munoz. During today’s visit, the LPA conducted a file audit at 10:00 a.m. and collected pertinent documents. Regarding the allegation: Facility did not report incidents to Community Care Licensing (CCL) or Regional Center It was alleged that the licensee failed to submit incident reports pertaining to Resident #1 (R1). A review of internal records revealed that the licensee has records of CCL incident reports drafted regarding incidents for R1 on 4/4/22 and 4/14/2022 and has Regional Center reports drafted for incidents on 2/9/2022, 4/4/2022 4/14/2022 and 5/3/2022 however the licensee did not submit the drafted incident reports to CCL or Regional Center as verified per CCL's electronic filing system.— CDSS inspection report, November 1, 2022 · control 29-AS-20221028135145
Allegation the state reviewedFacility staff member inappropriately handled resident's financial information.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPA’s) Elsie Campos and Ashley Smith arrived unannounced for a subsequent complaint visit. The LPAs met with Office Manager Qwutaria Rogers and explained the reason for the visit. During the initial visit conducted on 3/8/2022, LPA Sandra Urena conducted a physical plant tour at 9:30 a.m., and interviewed staff at 9:50 a.m., 11:30 a.m., and interviewed Resident #1 (R1) at 10:30 a.m. During today’s visit, the LPA’s conducted a file audit from 1:50 p.m. – 2:10 p.m., conducted a physical plant tour at 1:40 p.m., interviewed residents at 2:20 p.m., 2:55 p.m., 3:01 p.m., 3:02 p.m., 3:05 p.m., 3:07 p.m. and 3:10 p.m., and interviewed staff at 2:42 p.m. and 3:18 p.m. Continued on LIC 9099-C Unsubstantiated— CDSS inspection report, June 7, 2022 · control 29-AS-20220228141307
Allegation the state reviewedStaff is unlawfully evicting a resident while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPA’s) Elsie Campos and Ashley Smith arrived unannounced for a subsequent complaint visit. The LPAs met with Assistant Administrator Janyce Pink and explained the reason for the visit. During today’s visit, the LPA’s spoke to staff at 10:38 a.m.,10:47 a.m., interviewed resident at 11:20 a.m. and reviewed records at 12:30 p.m. Continued on LIC-9099C Unsubstantiated— CDSS inspection report, April 6, 2022 · control 29-AS-20220401110453
Allegation the state reviewedFacility did not file incident reports in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit to investigate the above allegation. LPA met with Qwutaria Rogers office manager who stated they have authorization from the Administrator to sign and receive reports. During the course of the investigation LPA initiated the investigation virtually on 6/3/2020 and conducted physical plant tour virtually and obtained copies of documents pertinent to the investigation. A subsequent visit was also conducted on 12/29/2021, which LPA conducted physical plant tour, interviewed staff and residents as well as reviewed and obtained copies of documents pertinent to the investigation. On 3/24/2022 LPA reviewed additional pertinent documents along with Assistant Administrator. Today LPA conducted physical plant and interviewed staff. Unsubstantiated— CDSS inspection report, March 29, 2022 · control 29-AS-20200527112806
Allegation the state reviewedFacility did not follow up with resident's doctor appointment
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit to investigate the above allegation. LPA met with Administrator Till Pink and Assistant Administrator Janyce Pink and explained the reason for the visit. During the course of the investigation LPA initiated the investigation virtually on 6/3/2020 and conducted physical plant tour virtually and obtained copies of documents pertinent to the investigation. A subsequent visit was also conducted on 12/29/2021, which LPA conducted physical plant tour, interviewed staff and residents as well as reviewed and obtained copies of documents pertinent to the investigation. Today LPA reviewed additional pertinent documents along with Assistant Administrator. Regarding allegation that facility did not follow up with Resident 1 (R1)'s doctor appointment, LPA records review of resident file including hospital discharge records, appointment confirmations, and after visit summaries revealed that R1 appeared t— CDSS inspection report, March 24, 2022 · control 29-AS-20200527112806
Allegation the state reviewedStaff administered incorrect medication resulting in death Resident sustained multiple injuries due to falls Resident wandered away from facility Unqualified staff administering medication Facility not meeting residents needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Yelena Avetisyan conducted an unannounced subsequent complaint visit to the facility to deliver the findings of the allegations listed above. On 2/18/2020, the complainant reported that approximately one year ago staff incorrectly assisted resident (R1) with medication resulting in death. On 02/20/2020 at 10:15 am, LPA Manya Lefian initiated the complaint in which records were reviewed and interviews with staff were conducted On 12/15/2021, LPA Avetisyan conducted a departmental file review of all incident and death reports submitted to the department from January 2019 to March 2020. A review of the records identified that the facility reported a death in July 2019. The report indicated that the resident who passed away was on hospice services and the cause of death was reported as respiratory failure. Cont 9099C Unsubstantiated— CDSS inspection report, March 18, 2022 · control 31-AS-20200218152447
Allegation the state reviewedStaff is mishandling residents while in care Staff is mishandling residents’ personal funds while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Yelena Avetisyan conducted a subsequent complaint visit for the allegations listed above. Regarding the allegations listed above it was reported that Staff 1(S1) is abusing/mishandling the residents and stealing their money at this facility and at Glen Park at Long Beach. On 1/31/2021, 2/1/2021 and 2/5/2021 LPA Avetisyan made attempts to speak with the complainant to obtain additional details and identifying information for residents related to the complaint allegations. The attempts made were unsuccessful. On 2/8/2021, LPA Avetisyan conducted interviews with Mr. Rafael Silva who was the Assistant Administrator at the time the complaint was filed with the department. On 12/3/2021 and 12/4/2021 LPA’s Smith and Tan conducted a subsequent complaint visit to the facility regarding complaint control # 31-AS-20200219141501 and complaint control # 31-AS-20200225090656. During those visit the LPA’s conducted interviews with residents. Unsubstantiated— CDSS inspection report, March 18, 2022 · control 31-AS-20200226140132
Allegation the state reviewedResident is not receiving medications as prescribed. Staff do not properly report incidents involving a resident. Staff do not provide adequate care and supervision to a resident. Staff are preventing a client from contacting emergency services.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced subsequent complaint visit to the facility today. The LPA met with Administrator Janyce Pink at 10:30 a.m., and explained the reason for the visit. During the initial visit on 10/06/2021, the LPA toured the facility and requested documents pertinent to the investigation. On 03/16/2022, the LPA conducted staff interviews from 11:00 a.m. to 11:30 a.m., residents’ interviews from 12:00 p.m. to 1:30 p.m., and audited medications from 11:30 to 12:00 p.m. Additional records were requested pertinent to the investigation. Unsubstantiated— CDSS inspection report, March 16, 2022 · control 29-AS-20210930102747
Allegation the state reviewedResident was sexually abused while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint investigation to the above facility. The purpose of the visit is to deliver findings for the above allegation. The initial visit was conducted on 04/27/2021 by LPA Brian Balisi. LPA met with Janice Pink and explained the reason for the visit. On 04/26/2021 the Department received a complaint in which it was alleged that former staff member (S1) allegedly performed oral sex on resident #1 (R1). The complaint was referred to Community Care Licensing Investigations Branch (IB) and assigned to Investigator Philippe Ryan Miles On 04/27/2021 at 10:30 a.m. LPA Brian Balisi conducted the initial complaint visit and toured the facility with Assistant Administrator, Elizabeth Flores. LPA Balisi obtained copies of pertinent documents relevant to the investigation. Unsubstantiated— CDSS inspection report, March 3, 2022 · control 29-AS-20210426095836
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPAs) Elsie Campos and Ashley Smith arrived unannounced for an initial 10-day complaint visit. The LPAs met with Office Manager Elizabeth Flores and explained the reason for the visit. During today’s visit, the LPAs spoke to staff at 11:40 a.m. and 11:58 a.m.; spoke to residents at 12:21 p.m., 1:21 p.m., 1:23 p.m., 1:29 p.m.; 1:40 p.m. and 1:45 p.m. In addition, the LPAs reviewed documents pertinent to the investigation. Cont. on 9099-C Substantiated— CDSS inspection report, December 21, 2021 · control 29-AS-20211217161220
Allegation the state reviewedFacility did not ensure resident signed an Admission Agreement Staff are not providing a comfortable environment for resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPAs) Elsie Campos and Ashley Smith arrived unannounced for a subsequent complaint visit. The LPAs met with Office Manager Elizabeth Flores and explained the reason for the visit. During the initial visit on 12/16/2021, the LPA’s conducted a brief facility tour at 1:50 p.m., interviewed resident at 2:00 p.m., interviewed staff at 2:18 p.m. and reviewed documents at 1:28 p.m. During today’s visit, the LPAs spoke to staff at 11:40 a.m. and 11:58 a.m.; spoke to residents at 12:21 p.m., 1:21 p.m., 1:23 p.m., 1:29 p.m.; 1:40 p.m. and 1:45 p.m. Cont. on 9099-C Unsubstantiated— CDSS inspection report, December 21, 2021 · control 29-AS-20211208140455
Allegation the state reviewedResident has scabies Adequate food service is not provided to residents Residents diapers not changed in a timely manner Staff handles resident in a rough manner Facility did not ensure changes in resident's condition were reported to the responsible party.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit to finish investigation into the allegations above. LPA met with facility staff and explained the reason for this visit. Resident has scabies It is alleged that a resident had scabies. This allegation has already been investigated previously with regards to complaint control number 31-AS-20200218121919. It was determined on 2/4/21 that the allegation was deemed Unsubstantiated. This allegation was alleged on 2/19/20. During the course of the investigation it was found that there was a small scabies outbreak and that the Department of Public Health was notified and residents who had scabies were isolated according to protocol. This allegation is deemed Unsubstantiated at this time. Unsubstantiated— CDSS inspection report, December 4, 2021 · control 31-AS-20200219141501
Allegation the state reviewedFacility staff failed to provide adequate food service Facility staff are not trained to meet the needs of the residents. Insufficient staffing Facility staff failed to assist residents in a timely manner Facility staff threatened resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst(s) Wendell Smith and Jose Gary Tan conducted an unannounced subsequent visit to investigate the allegations above. LPA met with the assistant administrator and explained the reason for this visit. Facility failed to provide adequate food service It is alleged that facility staff failed to bring food up to resident's rooms when they were sick. LPA's conducted interviews with residents from approximately 9:15-10:25am regarding this allegation. LPA's also conducted a tour of the facility kitchen and checked the food supply. LPA's observed there to be a sufficient amount of perishable and non perishable food. Based on the information obtained through interviews and observation this allegation is deemed Unsubstantiated at this time. Unsubstantiated— CDSS inspection report, December 3, 2021 · control 31-AS-20200225090656
Allegation the state reviewedFacility staff failed to provide resident's records to resident's authorized representative – Substantiated
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA), Martha Guzman Chavez conducted a subsequent complaint visit to the above facility. The purpose of the visit is to conclude an investigation initiated by LPA Heffernan on 04/01/2020. On today’s visit, LPA Guzman Chavez met with Assistant Administrator Elizabeth Torres as Administrator Tillman Pink III was unavailable in a meeting. Entrance interview was conducted. During the initial visit on 04/01/2020, LPA Heffernan conducted a telephonic interview with Administrator, Rafael Silva between 9:18am and 9:42am. LPA Heffernan also requested copies of the medical records and a written statement from the facility’s attorney advising the facility what to do regarding the request for records. On 10/12/2021, LPA Guzman Chavez conducted a subsequent visit to the facility and interviewed current Administrator Tillman Pink at 3:30pm. Additional pertinent documentation was obtained and reviewed during the course of the investigation. (...Continued on LIC 9099C...) Su— CDSS inspection report, October 19, 2021 · control 31-AS-20200323095639
Allegation the state reviewedStaff hit resident while in care - Unsubstantiated Resident is not afforded privacy while in care – Unsubstantiated
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA), Martha Guzman Chavez conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. The initial visit was conducted on 06/22/2020 by LPA Brian Balisi and a subsequent visit was conducted on 08/09/2021 by LPA Guzman Chavez. On today’s visit, LPA Guzman Chavez met with Assistant Administrator Elizabeth Torres as Administrator Tillman Pink III was unavailable in a meeting. Entrance interview was conducted. During the initial visit on 06/22/2020, LPA Balisi conducted a telephonic interview with Administrator, Rafael Silva between 1:45pm and 2:45pm. On 08/09/2021, LPA Guzman Chavez conducted a physical plant tour with Assistant Administrator, Elizabeth Torres at 2:50pm and conducted four resident interviews between 3:00pm and 4:15pm. On 10/12/2021, LPA conducted five staff interviews between 2:07pm to 2:42pm, seven resident interviews between 2:44pm and 3:25pm, and then interviewed Adm— CDSS inspection report, October 19, 2021 · control 29-AS-20200615143142
Allegation the state reviewedStaff denied residents phone calls Staff did not provide resident with his mail
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit to gather more information related to the investigation of the allegations above. LPA conducted previous visits to investigate the allegations above and a finding of Unsubstantiated was rendered but after further review more information was needed to complete the investigation into the allegations above. LPA met with facility staff and explained the reason for this visit. Regarding the allegations above it is alleged that staff have denied residents phone calls and was not providing residents with their mail. From approximately 9:45-10:15am, LPA conducted interviews with random residents regarding both of these allegations. During the visit LPA witnessed mail being placed in resident's mailboxes. Based on the information obtained through interviews and observation both allegations are still Unsubstantiated. No— CDSS inspection report, September 15, 2021 · control 31-AS-20200124103238
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 78 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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