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Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Dion Gallarza, Executive Director (ED). The reason for today's visit was provided. On today's visit LPA Yee conducted an interview with the Executive Director at 11:04am, Staff #1 at 11:37am, Staff #2 at 12:04pm, Staff # 3 at 12:55pm and Resident #2 at 1:42pm. LPA attempted to interview Resident #1 but resident refused. Facility records were reviewed and copies obtained. Per information obtained during the investigation, regarding the above allegation that staff did not provide proper mobility assistance to residents in care, it was revealed that Staff #2, Staff #4 and Staff #5 were in the breakroom taking their break on 6/8/25. When Staff #2 left the breakroom, Staff #4 made an unkind comment about the way Staff #2 dresses to Staff #5. Staff #5 went and told Staff #2 about the comment UnsubstantiatedRead the full finding— CDSS inspection report, July 1, 2025 · control 29-AS-20250624113912

Licensing Program Analyst (LPA) Christine Yee conducted another subsequent complaint visit to deliver the findings for the above allegation and met with Dion Gallarza, Executive Director. The reason for today’s visit was provided. On 11/6/24 Licensing Program Analyst (LPA), Martha Arroyo conducted an initial complaint investigation visit for the above allegation. Upon arrival, LPA met with Executive Director (ED), Dion Gallarza and explained the reason for the visit. Entrance interview conducted. During 11/6/24 visit, LPA Arroyo, along with the ED conducted a plant tour at 9:20am, conducted an interview with the ED starting at 9:25am, conducted a resident file review at 9:45am, and obtained copies of pertinent documents relevant to the investigation. It has been determined further investigation is required UnsubstantiatedRead the full finding— CDSS inspection report, May 28, 2025 · control 29-AS-20241105112517

Licensing Program Analyst (LPA), Christine Yee, conducted an unannounced subsequent complaint visit to conduct further investigation and to deliver the findings of the above allegations. LPA Yee met with Dion Galarza, Administrator and the reason for today’s visit was provided. On 5/9/23, Licensing Program Analyst (LPA) Christine Yee conducted an initial unannounced complaint visit to investigate the above allegations and met with Katia Arriaga, Business Manager. Per information received, the Administrator was on vacation. The reason for today's visit was explained. During 5/9/23 visit, LPA Yee conducted an interview with Katia Arriaga, Business Manager, at 1:20pm and Javier Rosales, Chef at 2:52pm. A tour of the dining room was conducted at 3:04pm to observe the table set up. Copies of facility documents were provided at 3:15pm. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, October 30, 2024 · control 29-AS-20230505143457

Licensing Program Analyst(LPA) Christine Yee conducted an unannounced subsequent complaint visit to conduct further investigateion and to deliver the findings of the above allegations and met with Dion Galarza, Administrator. The reason for today's visit was explained. During the initial visit conducted on 3/3/23, LPA Yee reviewed and obtained copies of facility records related to the complaint throughout the visit, interviewed the Administrator from 10:00am-10:33am, staff #4 at 10:39am-10:48am. Staff #1 is no longer employed by the facility, Staff #2 and Staff #3 were unable to be interviewed since it was their day off. Per review of the facility records and interviews conducted, further investigation is needed to make a finding for the above allegations. Exit interview was conducted and a copy of the report was provided. On today's visit, LPA Yee collected additional facility documents and attempted to interview Staff #2 but SubstantiatedRead the full finding— CDSS inspection report, October 30, 2024 · control 29-AS-20230228172613

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Dion Gallarza, Executive Director. The reason for today's visit was explained. On today's visit, LPA Yee conducted an interview with the Executive Director at 10:44am, Resident #2 at 11:18am and Resident #3 at 12:29pm. Prior to today's visit, LPA Yee interviewed Resident #1 via telephone on 10/28/24 at 1:30pm. The Department received a complaint on 10/24/24 alleging that Staff did not safeguard residents' personal belongings. Per interviews conducted, Resdient #2 took Resident #1's black gel pillow that was left in the dining room. Per interviews conducted, upon inquiry of the residents present in the dining room, Resident #3 advised Resident #1 that Resident #2 was seen with the missing pillow next to them. Resident #2 was Continued on LIC9099-c UnsubstantiatedRead the full finding— CDSS inspection report, October 30, 2024 · control 29-AS-20241024130944

Licensing Program Analyst (LPA) Erica Mosley conducted an unannounced initial 10-day complaint visit to investigate the above allegation. Upon arrival at 12:30pm LPA Mosley was greeted by front desk staff who called the Executive Director to inform them of the visit. The LPA met with The Executive Director (ED), Dion Gallarza and explained the reason for the visit. On 10/18/2024, the Department received a complaint regarding the following allegation, Unlawful eviction. LPA toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards and facility is in compliance with Title 22 Regulations. Report Continued on LIC9099C... UnsubstantiatedRead the full finding— CDSS inspection report, October 23, 2024 · control 29-AS-20241018133624

LIcensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Katia Arriaga, Business Manager. Dion Gallarza was off today. The reason for today's visit was explained. During today's visit, LPA Yee interviewed the Business Manager at 9:40am, the Administrator via telephone at 10:25am and Adam Khalifa, CEO at 10:56am regarding the request for documents for Resident #1. Per complaint received, a formal request to provide a copy of Resident #1's records were faxed over to the facility on 10/6/23 by the legal representatives of Resident #1. Also included with the request were supporting authorization documents: a Declaration of Successor in Interest, a Authorization for Release of Medical Information signed by the next of kin and a copy of Resident #1'a death certificate was faxed over SubstantiatedRead the full finding— CDSS inspection report, October 16, 2023 · control 29-AS-20231011072146

Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for a subsequent complaint visit to deliver the findings on the above allegations. The LPA met with Buisness Office Manager Katia Arriaga and explained the reason for the visit. On 6/1/2022, LPA Salia Walker, conducted an interview with the Administrator from 9:30 a.m. until 10:06 a.m. From 10:20 a.m. until 11:45 a.m., the LPA conducted interviews with facility residents. On 2/15/2023, LPA Campos spoke with Administrator Dion Gallarza, collected documents at 11:00 a.m., conducted interviews with facility staff at 11:35 a.m.,11:41 a.m. and 2:57 p.m. and conducted interview with resident at 3:09 p.m. **Continued on LIC 9099-C** UnsubstantiatedRead the full finding— CDSS inspection report, April 7, 2023 · control 29-AS-20220531101335

Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for a subsequent complaint visit to deliver the findings on the above allegation. The LPA met with Buisness Office Manager Katia Arriaga and explained the reason for the visit. On 6/6/2022, LPA Salia Walker conducted a physical plant tour with Administrator Dion Gallarza at 9:58 a.m. From 10:07 a.m. until 10:20 a.m., the LPA conducted an interview with facility staff. From 10:22 a.m. until 10:25 a.m., the LPA conducted an interview with the complainant. On 2/15/2023 LPA Campos spoke with Administrator Dion Gallarza, collected documents and reviewed police report at 11:00 a.m., conducted interviews with facility staff at 2:20 p.m. and 3:30 p.m. **Continued on LIC 9099-C** SubstantiatedRead the full finding— CDSS inspection report, April 7, 2023 · control 29-AS-20220601142537

Licensing Program Analyst (LPA) Angel Ascencio conducted a subsequent visit to deliver findings to the above facility. LPA Ascencio met with Executive Director (ED) Dion Gallarza at 10:40 a.m. Entrance interview conducted. On 01/23/2023, the Department received a complaint alleging that staff failed to prevent from being bullied, and staff failed to provide a safe and comfortable environment for resident. On 01/27/2023, LPA Ascencio met with Executive Director (ED) Dion Gallarza at 12:32 p.m. Interview with ED Gallarza revealed that Resident #1 (R1) and R2 had a verbal altercation during breakfast on 01/21/2023. R1 was sitting at a dining room table, were R2 normally sits. Around 7:00 a.m., R2 walked into the dinning screaming and yelling at R1 after observing R1 at the table. ED Gallarza stated that there is open seating at the dining room, but R2 is adamant on sitting at this table. R1 and R2, at one point in time were friends, then it changed. Continued on LIC 9099 - C UnsubstantiatRead the full finding— CDSS inspection report, March 27, 2023 · control 29-AS-20230123092638

Licensing Program Analyst (LPA) Angel Ascencio conducted a subsequent visit to deliver findings to the above facility. LPA Ascencio met with Executive Director (ED) Dion Gallarza at 10:40 a.m. Entrance interview conducted. On 01/23/2023, the Department received a complaint alleging that staff do not ensure a safe and healthful environment by according to dignity in their relationship with a resident and staff yelled at a resident. On 01/27/2023, LPA Ascencio met with Executive Director (ED) Dion Gallarza at 12:32 p.m. Interview with ED Gallarza revealed that Resident #1 (R1) has been wanting a room upgrade for some time, but the rooms R1 would like to move into were unavailable. Eventually a room became available, and our Marketing Director (MD) gave R1 a tour of the room. Continued on LIC 9099 - C UnsubstantiatedRead the full finding— CDSS inspection report, March 27, 2023 · control 29-AS-20230124155934

Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for a subsequent complaint investigation. The LPA met with Executive Director Dion Gallarza and explained the reason for the visit. On 5/16/2022, LPA Salia Walker conducted a physical plant tour, obtained documents pertinent to the investigation, interviewed staff at 1:20 p.m., and 3:00 p.m., interviewed the Administrator at 2:00 p.m.; and interviewed resident(s) at 3:26 p.m. On 1/27/2023, the LPA interviewed staff at 10:00 a.m., toured the facility at 10:15 a.m., interviewed residents at 2:22 p.m., 2:27 p.m. and 2:30 p.m. During today’s visit the LPA interviewed residents at 10:57 a.m. and staff at 11:11 a.m. Continued on LIC 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, January 31, 2023 · control 29-AS-20220511104201

Licensing Program Analyst (LPA) Elsie Campos arrived unannounced for a subsequent complaint investigation. The LPA met with Executive Director Dion Gallarza and explained the reason for the visit. On 4/28/2022, LPA Ashley Smith obtained documents, interviewed staff at 9:19 a.m., 9:40 a.m., 9:50 a.m., and 9:54 a.m.; and interviewed residents at 10:03 a.m., 10:34 a.m., 10:57 a.m., and 11:08 a.m. During today's visit, the LPA interviewed staff at 10:00 a.m. and toured the facility at 10:15 a.m. Continued on LIC 9099-C Unsubstantiated— CDSS inspection report, January 27, 2023 · control 29-AS-20220422093102